Suggestion to PM of India

Regularising terms and condition in banking sector

Banking sector should have service oriented mind set. When they are playing as
business point and implementing unwanted charges to increase profit then penalty
clause should be there
Frame work required in banking terms regulatory compliance

Net Banking

Mobile SMS Charges

KYC norms as per RBI.
Mobile number linking from bank a/c.
Email linking from bank a/c.

SLA Service level agreement for each process Time bonded activity
No additional Charges for SMS , ATM,
Penalty clause for bank also if they are deducting any unwanted charges and not reacting on time.

Suggestion:
Looking for action on SBI or other bank Policies amendment that
1. Public can be submit request at any branch in India.
2. Approval should be on mail or mobile one time password authentication . this is security requirement
and bank should not be charge any thing extra as a social responsibility as a government bank . if they
also behaving like other private bank (profit center / Business) then for bank also penalty clause should
be mention .
3 For adding third party name we should not be able visit again and again home branch for approval it
should be approved on registered mail on a/c . this is loop pole at SBI process.
4 I know I required ATM debit card but process is too tough in a fist visit I have to apply then need to
visit branch for password , do you really thing policies in the name of security is user friendly and as per
market trend this should be online generated or on mail. request should be online or on mail or
customer care.
5 check book request should be online or on mail or customer care.
6 SMS . I have requested to stopped this facility because SBI charging 15/- + service charge =17 /per quarter but this does not mean that bank will removed my mobile number this is against KYC and
Banking security Policy.

RTI Filed By Consumer

Suggestion to PM of India

Case- 1: I have asked for net banking, so they have given only view only what is it mean ..next time after six month
during my home town visit again i requested for third party transaction then they have given , today I want to add
benefice again i need to visit home SBI Branch that is not user friendly
Case-2: Mobile SMS Charges: I have requested to stopped this because mobile SMS Charges bank are charging 17 /per quarter but it does not means to removed Mobile number linking from bank a/c.
SBI -failing in online connectivity - and KYC nomes as per RBI.

Case-3: I have also requested 2 time in written application in bank to update my e- mail ID but still it is not updated
otherwise it is really helpful during the add benefice to check and full fill security related requirement.
I have my personal feeling SBI bank is fail in security related requirement feature . as concern as security related
feature it is banking requirement so no charges has to be deducted for e-mail alert or mobile SMS alert. this should be
as per RBI security requirement. SBI only difficult the process but really not working in public benefit. SBi also behaving
like other private banks for their own benefit only. but i feel banking should have some social responsibility they should
not establish charges for everything.
Case-4: Debit card was damage so I have requested to closed on 4th Feb2014 but still bank has charge 112/- on 10
Feb 2014 how this kind of mistakes done buy banking. there should be penalty clause on bank also.