Professional Documents
Culture Documents
Problem Solving
Based on the Toyota Business Process
October 2010
Plan
Do
Check
Act
5. Develop countermeasures
6. Implement countermeasures
8. Standardize successful
improvements
Step
What?
How?
Break it down
Set a target
Increase, decrease
What you wish to improve and for whom?
A target goal and metric for success.
The time frame for completion of your goal.
Step
5
What?
How?
Develop
Countermeasures
Implement
countermeasures
Standardize