Matt Rouse

Chief Operating Officer | Chief Information Officer

Desert Hills, AZ, 85086
Cell: (925) 640 3536
E-mail: fmrouse@hughes.net
www.linkedin.com/in/mattrouse

Summary: A talented, driven executive with over 20 years of experience in providing dynamic leadership.
Skilled in leveraging critical thinking abilities and flexibility to direct start-up, transition, and high growth
cycles. Versatile professional possessing the ability to build, lead, and motivate multi-dimensional, multi-site
teams.
WORK EXPERIENCE
First American Home Buyers Protection, Van Nuys, CA
08/2011 04/2014
Vice President Operations
Developed overall company direction, including strategic plans and technology/support plans
Controlled $124M claims budget and call center personnel, authorizations, purchasing, procurement,
and contractor relations
Developed budgetary forecasts and performed analyses based on invoice, claims, and
equipment/labor cost data
Led service improvement of nationwide network of 3.5K contractors
Provided leadership to interdepartmental product task force accountable for product planning and
service contract interpretation
Created/chaired interdepartmental operations-focused committee with mission of fostering internal
communications and policy application consistency companywide
Old Republic Home Protection Inc., San Ramon, CA
01/2007 05/2011
Chief Strategy & Compliance Officer | Chief Operating Officer | Chief Information Officer
Crafted companys overall vision and direction and introduced process changes and new technologies
to improve economies-of-scale and mitigate negative impacts of housing/economic downturn
Directed operational and IT/technology processes companywide related to claims management,
contractor relations, MIS, software development, accounting, and facilities
Managed $95M claims budget along with forecasting and P&L
Led/directed nationwide 6.5K contractor network
Implemented strategic initiatives to reduce operating expenses, increased productivity and efficiency,
and targeted alternative markets
Cashedge Inc., San Jose, CA
02/2004 10/2006
Vice President of Operations & Security
Directed all operations, including support technology, processes, design, and security
Reduced costs per transaction, while maintaining flexibility to handle scale and emerging
opportunities by maintaining secure/robust infrastructure and support model
Strengthened companys credibility within financial services community by chairing IT Security and
Compliance Governance Board to deal with issues of security, privacy, and compliance
Negotiated hardware and software and service contracts, as well as serving as lead negotiator on
master agreements and SLAs with all financial institutions
Managed all facilities, including lease negotiations, construction, and relocation planning
Developed and executed scalable infrastructure plan with required timeframe to effectively rebuild
infrastructure to support pending contracts with Royal Bank of Canada and Bank of America

Neoforma Inc., San Jose, CA

01/2002 12/2004
Senior Director of Operations
Guided daily operations, including internal software development, network and system design,
engineering and administration, security, technical publications, and more
Served as lead architect for infrastructure design/management and provided staff training related to
network and systems tools
Introduced efficiencies, while reducing costs by redesigning and streamlining operations
Performed all infrastructure contract negotiations and forecasted/ reported on operations volumes
against monthly targets to Executive Management Board
Spearheaded efforts to significantly reduce internal infrastructure costs, including Oracle 8i to 9i
migration, server clustering, failover configuration, and new Hitachi SAN for production quality
assurance, and development environments
Netswork Inc., Pleasanton, CA
02/1998 11/2001
President
Conceptualized and launched consulting company, defining strategic direction and market position
and designing service offerings and growth strategies
Guided daily operations related to sales, marketing, HR, and internal support, along with oversight of
network, system, and software consultants
Closed sales contracts and initiated/negotiated strategic partnership alliances with system, network,
and hosting companies
Led merger and acquisition processes, identifying target companies, making initial contacts, and
performing due diligence and contract negotiations
Recruited, hired, and trained staff and monitored projects to ensure technical accuracy and meeting of
all service level and time requirements
EDUCATION
M.S. in Management Information Systems
California State University, Sacramento
B.A. in Business Economics
University of California, Davis
SKILLS & EXPERTISE
Executive-level Leadership
Business/IT Strategy
Business/Policy Development
M&A
Project/Vendor Management
Budgeting
Talent/Performance Management
Start-ups/Turnarounds
Outsourcing Regulatory Compliance
Risk Management
E-commerce
Information Technology Management and Integration
Development and Programming IT Infrastructure/Design
Real Estate and Facilities Acquisition

ACCOMPLISHMENTS
First American Home Buyers Protection
Increased profits 8% to 12.1%, while decreasing contractor complaints by developing strategic
plan/roadmap of technology and processes changes for the company to excel against competition
Enhanced Net Promoter Score by 10.3% as measured by independent 3rd party service provider
Strengthened management of companys 3.5K contractors by conceptualizing and developing an
automated contractor allocations system, reducing staff analysis time by 40%, contractor complaints
by 57.1% and rate of claims cost increases by 20.3% YoY
Old Republic Home Protection Inc.
Reduced average claim costs in 1st year by 15.1%1st time in companys historyand generated
additional 12% reduction during 2nd year
Saved $315K annually by reducing dispatches by 40.1% with net reduction in dispatch staff of 53%
Increased annual plan renewal rates by 65%, generating $32.4M increase in annual revenues by
developing/implementing comprehensive renewal strategy
Replaced paper-based system reducing costs by $100K and increasing touch points by 75%
Achieved 15.8% reduction in software defects, while decreasing time to market for new software
releases by 27% by introducing/executing Agile development concepts over 9-month time period
Cashedge Inc.
Successfully passed audits and transaction simulation tests and created budgets, signing contracts
with Bank of America ($15M) and Royal Bank ($8.15M) based on initial transaction volumes
Generated additional contracts with Vanguard, HSBC, Citi Bank, and TD Waterhouse
Reduced operating costs by 27% in 1st year & increased required support coverage hours to 24/7/365
Neoforma Inc.
Decreased in data center hosting contractors by 41% annually, while increasing transaction
processing volume by 150%
Increased backend capacity and performance by 8X and decreased operating costs by 40%; end user
performance increased by 37%
Reduced integration times for external partners and customers from 90 days to 14 days with
accompanying reduction in error rate from 37% to 3% and costs by 67% by automating processes
Netswork Inc.
Funded start-up operations by raising initial capital of $12M
Successfully launched company by commencing negotiations with three target companies; acquired
two of three cash flow positive entities within 2.5 months
Positioned company as major services provided on US West Coast by developing marketing plan and
forging strategic partnerships and resale agreements with major companies
ORGANIZATIONS
FusionStorm Technical & Business Advisory Council
Central Garden and Pet Inc.
Internet Advisory Board Member
Hewlett Packards OpenView Users Group
Past Board Member