Santosh kumar sah

RZ 20/231 J Block
west sagarpur, New Delhi - 110046
Mob: +91 9717358678
E-Mail ID: santoshforalways@yahoo.com

Objective:
To learn in a continuous basis and maintain focus on achieving dead line targets while formulating and
implementing advanced technology to meet a diversity of needs.

Working Experience:
GKB Hi-tech Lenses Pvt. Ltd. (Joint Venture: Carl Zeiss Germany)
Windows System Administrator (October 2013 - Till Date)
Responsibilities: Server Level

IBM server 3560 M3, 3200 3400 and 3800 series installation and configuration

Configure windows server 2003 R2, DNS server, active directory, DHCP Server and create scope
& reservation in DHCP

Creating Local user and roaming user, groups, OU in AD

Ip camera, cctv Camera and network printer installation

Configure Sonic wall firewall Tz210 and deploy IP Address

Configure Sonicwall firewall NSA 2600

Configure RX server and manage RXpert client

Cloning RX server, CBZRX, laser machine, hard-coat machine and windows server 2003 R2

Establish and manage day to day operations of LAN, Windows 98/2000/XP/Vista workstations
including laptops

Responsible for recommending all technically relevant equipments and supplies, monitoring IT
assets and ensuring maximum uptime coordination with vendors

Responsible for keeping daily database, mail server backups and perform the disaster recovery
restoration

Creates documentation, monitoring checklist and maintain procedures related to IT

infrastructure

Provide customer support and impart training on all new software installations and software
updates

Implement virus infrastructure for server and clients

Zebra TLP 2844 and Zebra card printer installation and troubleshooting.

Hardware installation like ram motherboard.cpu .

IPSEC Policy implimention and software deployment

Windows System engineer (From October 2011 to 2013)

Operating Systems: Windows Vista; Windows XP; Windows 98

Microsoft Servers: Windows Server 2003; Windows Server 2008; Windows Server 2008 Core; AD

2003; AD DS 2008; Microsoft Exchange 2003; Microsoft Exchange 2007.

Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; PC Anywhere; WinZip; Symantec
Ghost; Symantec endpoint Veritas; Heat; Remedy 7.0/6.0; DameWare Mini Remote Console; Email
(Microsoft Exchange Outlook Express Microsoft outlook ).net adobe and many others.
Hardware: IBM X3200 M3,X3650 M3,X3400 M3, X3850 M5 Sonic wall NSA 2600 ,TZ 210Cisco
routers 2600 series and switches 2400 series and WI-FI Routers Modems others.

Responsibilities: Others
Desktop Support: Install and maintain MS Outlook, install SAP, configure network & local printer and
install several company required applications including MS Office, WinZip, Team-Viewer and many
others

Coordinator: Coordinating with vendors regarding hardware several issues

Zone Management: Handling the entire north zone and providing remote support with 4
engineers

Hathway datacom services limited

Helpdesk Customer Support and desktop support Engineer Network Support (From March 2008 September 2011)

desktop support and network Support (From July 2008 to October 2011)

Taking care of Second level Broadband escalations of Delhi. With the help of System
& Network Support Team
Monitoring of Lease Line Circuits on Centralized Cisco 7206 Router.
Installation, setup and troubleshooting the installation issues of Windows XP, Vista, window 7

Setting up client workstations with security issues on NTFS, setting up work areas, disk
management etc, desktop management of the client machines in the Domain

User Management (Unlocking, Resetting password, Granting/Revoking NTFS permissions

Printer permissions)

Configuring Mail Client (Outlook 2k3&2k7) to Mail Server (Exchange 2k3), archiving mail
using .pst files and troubleshoot the issues related to it

Backup of outlook and other database which is required .

Coordinating with Dell or Hp technical Support for under warranties Cases, and out of
warranty cases from IT Store for Server Hardware cases

Handling all escalated calls of hardware and software related to Dell or HP Server and send
weakly Call report to my manager

Giving Support to the VIP team related problem with outlook and hardware Issue

Diagnosing problem and ordering & replacing parts for different modals of Dell Laptop,
Hcl Toshiba acer

Install Hard disks, CD Drives, Sound cards, CPU, Memory, Power supply unit, Network
card, Video graphics card, hard disk controller card on PC systems

Installing and configuring the peripherals, components & drivers and prepare weekly
health check list of all Laptop and Desktop
Looking after the networking hardware, including routers, switches, fiber optics, and wireless

networks

Configuration netgear Dlink Linksys router,switches & modem

Microsoft outlook configuration .restoration and bakup,.pst file backup and recover.

Field engineer support using telnet.

Printer and network printer installation and troubleshooting.

Crimping of cat 5e cat 6e cable and i/o installation.

Helpdesk Customer support (march 17th 2008 to 1st july 2008)

Job Profile (march 2008 to 2010 june)
Online, Customer Support and trouble-shooing.
Field Engineer support ,using Telnet.
Experience in ISP User Management Software (24 online).
Experience on ISP Customer Management /billing Software (JISP).
Configuration of Outlook Express and other mailing solutions.
Configuration of TCP/IP in Windows.
Configuration of Netgear, linksys, D-link, microtech, Routers.
Troubleshooting Mailing problems.
Handling Webtime Technical Support.
Backup PST file.
Network Printer, local printer, office jet printer problem
& hardware proble
Assisted IT staff with installing anti-virus protection and anti-spam system on network and
individual PCs, as well as Internet firewall protection
Troubleshooting all Internet related problems.
Monitoring of online links using Alert ping.
Cable and Crimping for system, Hub, Switches and Routers.
Configuration of Router & Switches.
Work with MQ & JISP software For Hardware Association & Activation, Hardware Swapping.
Troubleshooting of Windows 2000, XP .
Providing Technical Support for the department and handle up to 100 PC.
Installation of Anti Virus and firewall.
Providing technical Support for mailing Services and Servers.
Working with professional persons in IT field.

Providing L2 and L3 support to field engineers

Strengths

Leadership, Project Management and Team Building.

Process Enhancement.
Excellent oral and written communication skills.
Strong ability to reach goals.
Excellent customer handling skill

I have a very pleasant and helpful personality.

Academic Qualifications:

M. Sc. ENSM (enterprise network security management): Pursuing from Mahatma Gandhi
University (First year with 67%) And awaiting 2nd year result

Poltical science honours From J.P.University; completed in the year 2009

Intermediate: From B.I.E.C. Patna; completed in the year 2006.

High school 10th from B .S.E.B Patna completed in the year 2002.

Technical Qualification:
MCITP with exchange server 2007 CCNA From IACM Vikaspuri
One-year diploma in Hardware & Networking from global call net vikaspuri centre.
CCNA 640-802 Training
M.C.S.E. exchamge server and outlook from Global callnet vikaspuri centre.
System concepts:
Setting up LAN,installation and configuration DNS,DHCP,RAS,VPN,ICS,TCP/IP,IPSEC,Software
deployment Active directory Group policy implementation backup and restoration,Monitoring network
traffic .OSI Model clustring , hyper-v , wds, active directectory ,server core,nat,dfs,disc
management,iis,ftp,terminal servers,rras,trust,firewall certificates authority.
Exchange server:
Enabling message through exchange server MAPI& Non MAPI client, mailbox store information store,
Routing group connector owa, internet mailing and troubleshooting of outlook 2003,2007 & 2010.
Cisco:
Configuration the cisco routers, Routing techniques, RIP, IGRP EIGRP OSPF (overview) layer 2 switching ,
controll the traffic using access list VLAN.
Personal Information:

Father's Name

Ram rattan sah

Mother's Name

Rukmeena devi

Marital Status

Single

Languages Known

English & Hindi

Strength

Positive Attitude.

Hobbies

Surfing net, playing cricket and listening to music

Self evaluation:
Fast learner can work under stress, open for 24x7 believe in team spirit and team work, management
innovative creative and flexible.
Place : _____________________
Date : ______________________

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(Santosh kumar sah)