General Low Voltage

Cable Supply

Connection Guideline

Customer can follow the following guideline on application for

general low voltage cable supply:
1 New Supply Application and
Change of Load Application

Supply Condition Letter to CLP within 3 months

upon the issuance of the Letter.

5 Meter Installation &

Connection of Supply

Customer can apply for electricity supply via

any of the following channels:

3 Power Network Construction

The position and space of meters must be in

accordance with CLPs specifications to allow
easy and convenient access to meter reading
and maintenance. For information about
supply and metering requirements for
customers internal distribution system,
please refer to the Guide to Supply and
Metering Arrangement on Customers
Internal Distribution System and the Supply
Rules on CLP Online (https://www.clponline.
com.hk/myHome/CustomerService/OpenAc
count/Pages/Default.aspx). Upon satisfactory
installation inspection, connection of supply
will be made accordingly.

a) CLP Online at
https://www.clponline.com.hk
b) CLP Infoline at 2678 2678
c) Any of our Customer Service Centres
d) By fax at 2678 6368
e) Send the completed application form to
Customer Care Team, 13/F,
CLP Power Hong Kong Limited,
Shatin Centre, 6 On Lai Street, Shatin, N.T.
Customer should submit the following
information for New Supply and Change of
Load Application:
Application form
Load estimation
Schematics Wiring Diagram with main
switch rating for estimated demand of
400A low voltage or above
Layout plan for meter room
Signed Confirmation of Agreement from
Rising Mains Owners for Connection of
Electrical Installation with an Increased
Current Demand for
a) application for load exceeding the
maximum permitted load of the
premises or
b) additional load which will be supplied
by the rising mains of the building
Location sketch for isolated structures in
remote areas
A copy of Work Completion Certificate
(Form WR1) signed by a Registered
Electrical Worker (REW) of a Registered
Electrical Contractor (REC). Customer
should submit the copy during installation
inspection appointment.

After the signed Supply Condition Letter is

returned to CLP and the required costs settled
by the customer, CLP will proceed with
the arrangement of construction works for
network installation.
If excavation and pole erection is required for
the network installation, CLP will need to
seek approval of excavation permit and pole
erection permit from Highways Department /
District Land Office / other departments
concerned in accordance with the Land
Ordinance. For information about permit
application, visit the websites of Highways
Department at http://www.hyd.gov.hk and
District Land Office at http://www.landsd.gov.hk.
If the network installation extends to private
lands, CLP will obtain written approval from all
owners of the private lands. CLP will proceed
with the excavation and pole erection
only after obtaining approval from
the Government departments and parties
concerned.

2 Technical Assessment

Where necessary and subject to CLPs

acceptance, customer will be required to
provide cable entry ducts and other facilities
that meet CLPs standard. Customer should
also obtain metering equipment (if applicable)
from CLPs Metering Department. See
connection diagrams on the right. Under
normal circumstances, customer should
coordinate with CLPs site engineers and
install the main switch and associated cables
inside the switch cubicle as early as
practicable. Customer may contact CLPs
engineers for inspection afterwards. Upon
completion of network installation by CLP and
electrical fixed installation inside the premises
by the REC/ REW, customer may make an
appointment with CLP for installation
inspection.

Upon receipt of the relevant information, CLP

will assess the application, conduct technical
assessment and review the supply network.

4 Inspection of Customers
Installation

Supply will be provided either by direct cables

or overhead lines from existing power network
or by a substation provided by the customer,
subject to the availability of spare capacity in
the vicinity. CLP will discuss with the customer
on the supply arrangement, if required.
A Supply Condition Letter will be issued to the
customer, detailing CLP's requirements on the
conditions and the facilities which may include
but not limited to the Low Voltage supply
concrete meter box, cable entry ducts and draw
pits, and costs (if applicable) for the supply
arrangement, based on customers requirement.
Customer is required to sign and return the

TO CUSTOMER
INSTALLATION
CLP
METER

CUSTOMER
SIDE

CLP SIDE

REW is required to be present at the time of

installation inspection. A copy of the Work
Completion Certificate (WR1) signed by an
REC and an REW should be provided to CLPs
staff during the inspection.

CUSTOMERS
PRE-METER &
MAIN SWITCH

LOW VOLTAGE
CABLES PROVIDED
BY CUSTOMER

LOW VOLTAGE
CABLES PROVIDED
BY CUSTOMER
CLP SERVICE
CUTOUT

Applicant (or REW / REC) submits application with detailed information

CLP reviews application (Network arrangement by Regions and metering arrangement by Metering Department)

CLP engineers approach applicant to ensure all required information is submitted

CLP conducts technical assessment and advise the applicant on supply arrangement and relevant cost (if applicable)

Applicant signs the supply condition letter and pays deposit / cost of supply arrangement (if applicable)

Applicant commences construction works of LV supply concrete meter box, cable draw pits, etc.,
in accordance with CLPs requirements, and collect metering equipment (if applicable) from Metering Department

Applicant arranges with CLP for installation inspection on

customers fixed electrical installation

Installation inspection passed?

YES

NO

Applicant arranges with CLP for meter box /

cable draw pits inspection when ready

Check Meter box / draw pits, etc., OK?

CLP Metering Department installs energy meter and

connects supply to customer
LOW VOLTAGE
CABLES PROVIDED
BY CLP

YES

NO

CLP installs network when permit(s)

(if applicable) is / are obtained

For enquiries, please call CLP Infoline at 2678 2678 during office hours.
North Region
Sheung Shui
Yuen Long
Tuen Mun
Shatin

Diagram 1: Typical LV cable connection

with current transformer

East & West Region

TO CUSTOMER
INSTALLATION
CLP METER(S)

Installation inspection should be conducted

upon completion of customers fixed electrical
installation and network installation works. It is
customers responsibility for hiring qualified
REC / REW to ensure that the design,
installation, inspection and testing work of the
fixed electrical installation complies with the
requirements of CLPs Supply Rules, the
Electricity (Wiring) Regulations and relevant
Code of Practice.

CLP C.T.
CHAMBER

General Work Flow for Low Voltage Cable New Supply Application

CUSTOMER
SIDE

CLP SIDE

CUSTOMERS
PRE-METER &
MAIN SWITCH

Tsuen Wan
Sham Shui Po
Wong Tai Sin
Yau Ma Tei
Kwun Tong
Sai Kung / Tseung Kwan O
Lantau Island
Cheung Chau

LOW VOLTAGE
CABLES PROVIDED
BY CUSTOMER

LOW VOLTAGE
CABLES PROVIDED
BY CUSTOMER
CLP SERVICE
CUTOUT

LOW VOLTAGE
CABLES PROVIDED
BY CLP

Diagram 2: Typical LV cable connection

without current transformer

Diagram 3: CLPs Supply Area

In the event of inconsistencies between the Chinese and the English versions, the latter shall prevail.
This publication is printed on environmentally friendly paper

a)
https://www.clponline.com.hk

b)2678 2678
c)
d) 2678 6368
e) 6

13

http://www.hyd.gov.hk

CLP Online
https://www.clponline.com.hk/myHome/
CustomerSer vice / OpenAccount / Pages /
Default.aspx

http://www.landsd.gov.hk

400A

a)

WR1

2678 2678

OK?

b)

WR1