Professional Documents
Culture Documents
tperrott@harrisinteractive.com
07989 392 256
http://www.harrisinteractive.com/uk/
concept testing
product / service launching
new product development
pathways to purchase
product / service configuration
communications testing and tracking
brand equity / extension / tracking
satisfaction & stakeholder relationships
segmentation
market sizing / share / opportunities
behavioural economics
youth and kids research
employee research
social media optimisation
global omnibus research
state-of-the-art qualitative techniques
3
coverage
methodology
introduction
social-local-mobile
device ownership
owner profile
usage scenarios
depth of usage
usage of basic services
device dependency
keeping up-to-date
apps & entertainment
usage of next-gen services
interactive advertising
mobile wallet & NFC
cloud-based services
security & concerns
final thoughts
sample
smart
phone
1,188
tablet
M16-34
255
141
M35-54
266
153
M55+
116
77
F16-34
281
68
F35-54
197
108
F55+
73
51
total
598
executive
summary
laptop
standard mobile
desktop PC
smartphone
games console
handheld gaming
22%
eBook reader
19%
mini netbook
13%
tablet 11%
Were becoming more and more mobile,
ultrabook 6%
68%
60%
53%
40%
36%
2%
11%
28%
smart
phone
58%
always checking it
use it a lot
use it only when I need to
hardly ever use it
6%
17%
37%
tablet
40%
own smartphone
own tablet
all GB 16-64
M16-34
M35-54
40%
11%
23%
12%
6%
F16-34
8%
F35-54
6%
17%
5%
Facebook users
Twitter users
LinkedIn users
Google+ users
Google account
Yahoo! account
Hotmail/Live account
42%
25%
M55+
F55+
53%
53%
34%
25%
39%
48%
36%
40%
45%
42%
41%
34%
33%
36%
39%
29%
61%
10
when
at home
relaxing
watching TV
listening to music
in bed
listening to radio
working/studying
time with family
in the garden
eating
cooking
42%
50%
36%
48%
34%
42%
31%
41%
25%
40%
25%
39%
23%
35%
21%
33%
18%
32%
17%
30%
when
out of
home
listening to music
relaxing
working/studying
listening to radio
time with family
28%
38%
27%
34%
23%
32%
20%
32%
18%
30%
when
on-the
-go
on a train
on a bus
walking
in a car
42%
38%
37%
33%
28%
32%
27%
29%
11
7%
just calls,
text,
email
34%
use for a few
26%
use a great deal,
explore all the
menus etc.
33%
12
12%
6%
use a lot
less than
expected
43%
use a lot
more than
expected
22%
use as
expected
use more
than expected
17%
13
70%
60%
50%
40%
30%
20%
smartphone
tablet
10%
0%
14
0%
15
25%
smart
phone
owners
46%
I am too reliant
on my mobile
devices
29%
agree, I am concerned
neutral
disagree, not concerned
23%
tablet
owners
22%
55%
16
% concerned about
keeping up-to-date
all smartphone owners
M16-34 smartphone
M35-54 smartphone
M55+ smartphone
F16-34 smartphone
F35-54 smartphone
F55+ smartphone
40%
50%
38%
31%
36%
32%
39%
concerned
56%about keeping
up-to-date
73%
62%
M16-34 tablet
M35-54 tablet
M55+ tablet
F16-34 tablet
F35-54 tablet
F55+ tablet
21%
42%
32%
41%
17
use a smartphone
for this among
smartphone owners
use a tablet
for this among
tablet owners
50%
52%
watch catch-up TV
27%
44%
33%
watch live TV
27%
watch movies
27%
76%
63%
67%
70%
82%
49%
19%
18%
72%
67%
76%
43%
42%
18
how abbreviated
Point your smartphone camera at an advert for a product, a concert, a movie or a new album (or a
QR/barcode on the advert) and be taken directly to the website to find out more, buy tickets, or
download movies or songs (visual search)
Visual search
Point your smartphone camera at an advert for a product and see hidden things that become visible
when you see the image through your smartphone, for example characters moving, adding sound effects
etc (sometimes called augmented reality)
AR-marketing
Using a picture of yourself taken earlier, to be able to use your smartphone in a clothes shop to see how
certain items would look on you (without having to actually try them on)
AR-fashion
Using a picture of your house/room taken earlier to see how an item of furniture or domestic appliance
might look like in your own home
AR-design
Being able to unlock your device by its camera recognising your face rather than using a password,
pattern or number code to unlock
Face unlock
Being able to see where your friends are at any given time on a local map displayed on your smartphone
(as long as you and they are signed up and signed in to the service)
Location-social
Being able to see where your kids (or kids you are looking after) are on a local map at any given time
displayed on your smartphone (as long as you and they are signed up and signed in to the service)
Location-parents
Being alerted on your smartphone to promotions and discount vouchers and coupons from
shops/cafs/bars near you, or from adverts for them at bus-stops and so on (as long as you are signed up
and signed in to the service)
Location-discount
Being able to select from a menu which nearby amenities (like cashpoints, bars, shops, cafs etc.) are
shown on maps on your smartphone (as long as you are signed up and signed in to the service)
Location-amenities
mobile
wallet
SMS-payments
in-app
purchasing
Downloading and playing high quality games for free, which are free to play but you may need to pay to
extend the time you play or to purchase additional items like better cars, weapons, levels and other
bonus content for the game
In-app game
purchases
camerabased
services
locationbased
services
20
definitions
on previous
page
75%
23%
61%
22%
59%
17%
58%
31%
57%
29%
53%
25%
52%
23%
49%
30%
45%
35%
42%
familiar with
30%
very appealing
40%
28%
(among non-users
of these services)
21
12%
definitely
not
consider
probably
not consider
18%
would
consider
23%
23%
very
interested
somewhat
interested
24%
22
equally strong
interest
in the
mobile
wallet
While there are of course
concerns (detailed in the main
report), we see a large proportion
of smartphone users are
interested in using their device as
a mobile wallet utilising NFC
wave-and-pay technology.
As with most things tech, younger
consumers are the most
interested.
Concerns, as you would expect,
centre on security and confidence
in the technology, coupled with
content with existing means of
payment like credit cards and
Oyster.
very interested
wave-and-pay
transport
somewhat interested
35%
14% 49%
wave-and-pay
30%
15% 45%
wave-and-pay
28%
16% 44%
bars/restaurants
groceries
wave-and-pay
major purchases
20%
11% 31%
23
cloud-based areas we
asked about in the survey
what we tested in the survey
how abbreviated
A free service to upload all your own photos, documents, music etc. that
you can access and download from any connected device for free
24
extremely
appealing
very
appealing
14%
11%
17%
24%
16%
24%
15%
24%
25%
17%
21%
12%
somewhat
appealing
25%
21%
31%
2%
2%
12% 11% 2%
23%
22%
24%
not very
appealing
not at all
appealing
4%
not sure
what this is
tablet owners
free cloud storage
paid cloud music sub
39%
28%
32%
32%
31%
24%
17%
22%
18%
19%
19%
24%
16%
16%
12%
25%
17%
15%
5% 8% 1%
21%
1%
17% 1%
7% 10%2%
19%
1%
25
19%
not
alarmed
32%
very alarmed
49%
slightly alarmed
% concerned about...
(top 3 box on 7-point scale)
74%
79%
73%
81%
72%
75%
70%
75%
70%
75%
69%
77%
66%
70%
64%
73%
organisation hack
identity theft
57%
64%
50%
61%
smartphone owners
tablet owners
27
Some have said the tablet will usurp the PC. Its sales are
already outstripping those of laptops. They are
incredible devices and the Google Nexus 7 and Kindle
Fire will bring lower cost models to the mainstream.
The market for tablets will not slow down by any
means.
Smartphones will very soon reach majority penetration
in the population and each years new iPhone, Galaxy,
Nexus et al generates a fever pitch.
Whats perhaps more fascinating are the moves weve
seen to connect everything we have together in the
home, to create a truly unified digital living room.
Weve had connected TV for years, but its never really
caught the imagination. Apple TV is, at best, a
moderate success compared to its mobile offerings. A
connected living room is yet to be realised.
But what about a TV set built by Apple? What about
Microsoft Surface, Kinect and SmartGlass working in
harmony? These are, we believe, the first glimpses of
everything being truly connected in our home.
It will change everything. People often cite the film
Minority Report as a template for a near-future digital
world, where we interact with technology where the
mouse is an antique, where the cars are driverless and
where outdoor advertisements recognise exactly who
we are and speak to us. Most of this stuff isnt just
around the corner, its all already here.
28
tperrott@harrisinteractive.com
07989 392 256
http://www.harrisinteractive.com/uk/