Ronald A.

Zoppo
Program Management

Wake Forest, NC 27587

(919) 665-9559
ronzoppo@yahoo.com
www.linkedin.com/in/ronzoppo

Seasoned, accomplished, and top-performing Program, Product, and Project Manager with 25+ years of experience in
Sales, Business, and Technology Development. Recognized for expertise in managing Business and IT teams within
Fortune 500 corporations and small start-up companies, specializing on e-Commerce and B2B. Demonstrated
outstanding communication skills, fostering trusting and long lasting relations with management, global team members,
vendors, 3rd party agencies, and clients, consistently exceeding organizational and profit goals. Proven record in
delivering projects on time and within budget, while launching products that drive sales revenue.

C ORE C OMPETENCIES
Program & Project Management
Product Development & Launch
Efficiency Improvement
Mapping & Metrics Management

Change Management
Strategic Planning
Budget Control & Cost Reduction
Technical Background

Business Process Reengineering

Team Development & Training
Internal & External Client Advisor
Marketing & Branding

PM | SDLC | SharePoint | MS Team Foundation Server | Agile | Certified Scrum Master | UML Modeling | MS Office
SAP APO | PLM | PS | CRM | SAP EDI Systems | SAP Enterprise Buyer Professional | SAP SD | MM

E XPERIENCE & N OTABLE C ONTRIBUTIONS

Sr. Product Manager | QUEST DIAGNOSTICS | Raleigh, NC | 2013-Present

Managed development of product strategy and roadmap for Accountable Care and Payor Market segments
Developed product roadmaps and launch of IntelliTest Manager, Analytics, and Joint Directory of Services product
lines, totaling $50MM in revenue
Initiated product strategy and roadmap for certification as DirectTrust Health Information Services Provider
Represented Quest Diagnostics at DirectTrust.org, negotiating agreements, and participating in networking events
Evaluated potential vendor alliances for private branding in support of various product initiatives
Facilitated and coordinated interaction between business owners, development, BA, QA, Sales, and Product Launch
Teams across all product lines to support product launch and product feature upgrades
Reduced operating costs through reallocation of staff, and integration of systems
Received Excellence in Leadership Recognition awards from Business Owners for JDOS and Analytics product
launches
Program Manager | TRIDENT MICRO SYSTEMS | Asheville, NC | 2012-2013
Led client relationship and project management for largest client, Motorola, accounting for $20MM+ in revenue
Developed and executed TMS Motorola Connect Plus software release cycle in matrix environment with internal
and external stakeholders, launching release ahead of schedule
Executed integration and launch of new product offerings into CP Program
Consultant | DEVELLABS | Ontario, Canada | 2011-2012
Provided consulting services for small startup company in Hi-Tech electronic component market
Developed business plan, sales, operations, and IT roadmaps for company launch during Jan 2012 Consumer
Electronics Show
VP eHealth Program | AFFINITY EHEALTH DIVISION | Ontario, Canada | 2008-2011
Built and managed functional team structure of 25 members while propelling sales revenue from $500K to $10MM,
and increasing client base from 6 clients to 48, a 800% increase
Developed and oversaw all functions related to CMS Program, including sales, marketing, product management, IT,
operations, call center, and client support
Created tactical and strategic product roadmap for flagship Compliance Made Simple (CMS) product, that accounted
for $10MM in revenue

Developed Training Team and Client Support Team, including implementation of IVR and ACD systems, improving
overall team productivity by 50% and maintaining 100% client retention
Designed blueprint for creation of additional products and services including Wellness, Pain Management, UnionFire-Police Testing, and Collection Site Management Application
LABORATORY CORPORATION OF AMERICA | Raleigh-Durham, NC | 2004-2008
Director of Information Technology
Selected by Senior VP to serve as IT Leader to build IT Support Team for newly-launched North Atlantic Division by
deploying and supporting client products, lab operations, logistics, Patient Service Centers, and STAT Labs
Managed staff of 15 members and budget, formulating technology strategy to advance business operations
Led sales staff training which improved performance, and represented IT products on sales calls with clients
Oversaw project to install UPS Logistics software, and deployment and training of Specimen Collections Fleet, which
reduced miles, and improved efficiency of fleet
Increased revenue through development of Vendor Channel Partner Program
Program Director | Business Technology Strategy
Led product strategy, development and deployment of technology based products, including OTS Web Application
and TPA Web Services Integration, that reduced operations cost and enabled increases in test prices
Contributed to driving division revenue from $116MM to $153MM, while reducing vendor costs by $4MM through
deployment of products including Wellness Testing, MedPro, Pain Management, and LabCorp Quick Test program
Won a 10-year, $100B contract with United Healthcare, by building a Preferred Third Party Collection Network and
enhancing existing Clinical Collection Network, to support collection of drug screen samples for OTS
Program Director Customer Connectivity
Established Vendor Relationship Management Team to drive connectivity with LabCorp Vendors, and negotiated
new contracts that increased productivity and implementations by 40%
Led product development/vendor alliances and implementation of various solutions to Change the Business,
providing sales support for a series of key corporate and client initiatives
Served as lead Corporate CCD Consultant (solutions architect) in Pre-Sales and Sales for Corporate and Division
sales initiatives for projects including Hypersend, Disease Management, Lab Utilization Tools, etc
Program Management | ONECHANNEL | Palo Alto, CA | 2002-2003
Created and oversaw Professional Services Team, supporting pre and post sales
Contract Project Manager | INNOLOG | Fairfax, VA | 2002
Managed project teams at select airports including RDU, Roanoke, and Tulsa, to support Strategic Airport Security
Rollout Program from the TSA Federal Screening Force
Senior Consultant |Marketplace Program | SAPMARKETS | Palo Alto, CA | 2001
Supported high-profile companies including Texas Instruments, Compaq, PBIX (Oil eMarketplace), and Gillette
Closed Texas Instrument and Compaq deals totaling $4MM in revenue
Led efforts to leverage SAP core applications around procurement, reverse auctions, supply chain, and logistics
utilizing the SAP MM, PLM, and PS modules in Marketplace Environment
Drove special focus on XML, xCBL, RosettaNet, and CompTIA in Hi-Tech, and PIDX (in Oil and Gas), VICS, and UCC
for retail and consumers
Principal Consultant | PRICE WATERHOUSE COOPERS | Charlotte, NC | 2000-2001
Focused on supply chain engagements and e-procurement markets in SAP/CommerceOne alliance, including
CommerceOne Enterprise Buyer implementations
Senior Program Director of Electronic Commerce| COMPTIA | Lombard, IL | 1999-2000
Drove 50% membership increase by creating set of products, including CompTIA Trading Partner Community,
CompTIA EC Portal, and joint membership with leading EC Standards Associations
Led U.S. and European Teams to establish EDI, XML, and Electronic Commerce standards by its membership for
utilization in Hi-Tech Industry, centered on functional areas

World-Wide Program Manager of e-Commerce & EDI | IBM (Personal Computer Group) | Raleigh, NC | 1997-1999

Administered budget of $8MM to $10MM per year, directed 30 FTEs, and represented IBM at industry associations
including X12, CompTIA, and RosettaNet
Managed one year global conversion from legacy systems to SAP for supply chain fulfillment and replenishment
projects successfully migrating 100+ suppliers to new system
Saved over $1MM per year in costs while expanding role of PSG to worldwide corporate service center
Moved $13B PC Division EDI transactions from VANs to Internet and eliminated $1MM in private network charges,
leading to 1,500+ Trading Partners utilizing EDI and web applications
UNITED PARCEL SERVICES | Mahwah, NJ | 1985-1997
Special Assignment Corporate Re-engineering Team: Led IT team in migrating from proprietary applications for
shipping and tracking to all-encompassing e-Commerce system
Special Assignment Corporate World Wide Logistics: Served as e-Commerce SME on development and launch of
e-commerce program for UPS World Wide Logistics Division
Special Assignment Corporate Marketing: Served as e-Commerce SME on UPS web product strategy, establishing
strategic alliances with Lycos, Yahoo, IBM
e-Commerce Program: Increased number of EDI trading partners from 50 to 450, and utilization of electronic
manifesting, by developing X12 215 small package manifest
Special Assignment Corporate Delivery Information Team: Cut $40MM in claims and eliminated 10,000 man
hours from package operations while redirecting delivery for all high value packages through UPS Air operations
Special Assignment - International Industrial Engineering Team: Developed architecture for enablement of EDI
interfacing into UPS International Shipment Processing System to support electronic customs documentation
capabilities (EDIFACT CUSDEC and CUSRES - Customs Declaration and response transactions)
Central Jersey District Industrial Engineering Team: Managed IE Team that successfully implemented
Computer Controlled Dispatch System in all 23 Central Jersey Package Centers
Special Assignment Montreal Operations: Member of team that introduced UPS service in Quebec, Canada
Central Jersey District Operations: Oversaw operations including 40+ routes, 50 drivers, 5,000 deliveries, and
1,500 pickups per day

E DUCATION & C ERTIFICATIONS

Ph.D. Candidate for Political Science | Rutgers University
M.A. in Political Science (Concentration in International Relations) | Rutgers University | Sum Cum Laude
B.A. in Political Science & History | William Patterson University | Cum Laude
Project Manager Certification | Certified SAPMarket Solution Architect SAP | MarketSet Certified Consultant

P ROFESSIONAL D EVELOPMENT & A FFILIATIONS

Agile Scrum Master Training
PMI Project Management Training
IT Strategy and Evaluation Methodology

Object Oriented Concepts

Data Communication and Networking
Structured Systems Analysis 1 & 2

X12 | EDIFACT | CompTIA | EIDX | RosettaNet | ebXML