Peakindicators Bi Apps Student Information Analytics Draft

Peak Indicators
BI Apps - Student Information Analytics
BI Apps & ODI

24th Sep 2013
Agenda
BI Apps Student Information Analytics Quickstart:
1.
2.
3.
4.
5.
6.
7.
Peakindicators Overview
BI Apps Overview
BI Apps Student Information Analytics
BI Apps Student Information Analytics Quickstart Approach
BI Apps Release 11.1.1.7.1
BI Apps Student Information Analytics Training
BI Apps Student Information Analytics Support
8. Q&A
Peak Indicators Limited
Peakindicators
Overview
Incorporated September 2008
Primary Focus
Expert Services
OBI EE Technical Training
Fixed Price Implementations for BI Applications
End User Adoption
Typical Employee Profile:
Senior Architects min five years OBI EE experience
Multiple project experience
Multiple Sectors experience
Previously worked for Oracle and/or Siebel BI Practices
Recognised OBI EE and BI Apps Experts
How We Stand With Oracle
Oracle Gold Partner
Oracle Approved Education Centre
Partner and regular contributor to UKOUG
Peakindicators
Consulting Experience
Our Senior Architects have amassed over 20 years Oracle BI Applications
experience covering the following Business Areas:
Human Resources
Finance
Procurement
Projects
Supply Chain
Pharma
Sales
Service
Marketing
Public Sector
Defence
Consumer Goods
Manufacturing
Engineering
Media
Telecoms
Peakindicators
Sample Projects
Here is a sample of prior Oracle BI Applications project experience for just 3 of
our Senior Architects:
Antony Heljula
Credit Suisse
Reckitt Benckiser
Thomson Reuters
Verizon (MCI)
BT Syntegra
Astra Zeneca
Nuon
De Telegraaf
SKF
Brakes Brothers
Matt Harte
Health Protection Agency

National Trust
Plasan
Toshiba
Rural Payments Agency
Uponor
Viasala
VisaCal
Dairy Crest
Polpharma
An Post
David Hall
nPower
Verizon (MCI)
Royal Mail
Westpac
BT
Pfizer
J&J
Health Care Commission (UK)
Inland Revenue (NZ)
Dept. Comm. Service (Aus)
BI Apps
Overview
BI Apps
Overview
New and Enhanced Oracle Business Intelligence Applications Help Organizations Extract Strategic
Insights from Business Data
Increases Visibility and Intelligence by Extending Data Access & Expanding Existing Applications
Oracle Student Information Analytics provides academic institutions with best-in-class reporting and
analytic capabilities to increase faculty, staff and student productivity; streamline operations and
institutional advancement; and ensure student success.
With pre-built analytics tailored to help higher education institutions match up resources with student
needs, maximize student recruiting efforts, shorten time-to-graduation, improve retention rates, identify
successful and unsuccessful courses and optimize faculty workloads.
Oracle BI Applications (BI Apps) is a complete data-warehouse solution based on the Oracle BI Enterprise
Edition product suite
BI Apps enables organisations to rapidly deploy an end-to-end analytics solution providing a
comprehensive and rich set of Business Intelligence dashboards
To speed adoption and time-to-value, Oracle Student Information Analytics provides source-specific
business adapters for Oracles PeopleSoft Campus Solutions and supports third-party solutions through
universal adapters.
BI Apps is designed so that it can be tailored to suit an organisations own individual reporting needs
Leveraging Oracle Data Integrator, Oracle GoldenGate, and new setup and configuration utilities, the
applications can be implemented faster, with reduced costs and improved real-time reporting.
BI Apps
Assured User Adoption, Rapid ROI, Reduced TCO
Build from Scratch
with Traditional BI Tools
Oracle Analytic Applications
Peakindicators BI Apps
Quickstart
approach:
Training / Roll-out
Define Metrics
& Dashboards
Assured User Adoption

Rapid ROI
Lower TCO
DW Design
Back-end
ETL and
Mapping
Training / Rollout
Easy to use, easy to adapt
Define Metrics
& Dashboards
Role-based dashboards and

thousands of pre-defined metrics
Prebuilt DW design, adapts to your
EDW
DW Design
Back-end
ETL and
Mapping
Months or Years
Prebuilt Business Adapters for

Oracle, PeopleSoft, Siebel, SAP,
others
Weeks or Months
Source: Patricia Seybold Research, Gartner, Merrill Lynch, Oracle Analysis

BI Apps
Architecture
100s of pre-built dashboards and reports
Role-based and personalised
1000s of KPIs / Metrics

Security (role based datavisibility)
Oracle BI EE
BI Apps Warehouse
ETL
ODI 11g /
V7.9.x DAC / Informatica)
Oracle
Applications
PeopleSoft
Siebel
CRM
ODIs new
architecture
eliminates
the need for
a standalone ETL
server
......
Other
Database
10s of Star-Schemas
Conformed Dimensions
Multi-platform support
Modularised Extract / Load
Highly Parallelised and scalable
Support for multi-target / multi-source
Tuned for Full and Incremental ETL
Pre-built change capture and extract
routines specific to OLTP type and
version
Universal Adapters support
Designed for minimal OLTP impact
9
Increased Analytic Capabilities

Providing Insight & Driving Organisational Success
How can I improve Student Retention and define Student Success
across the Institution?
How do I measure student access, degree attainment and cost of
education?
How do I simultaneously minimize cost of graduation and ensure
consistently high quality of education?
How do I meet the demands of new learning methods?
How can I provide adequate funding to maintain quality, improve
access, and increase student success?
How can I effectively manage student billing, collections and financial
aid?
How can I reduce the decision cycle for admissions?
How can I manage the wait lists and enrollments efficiently?
10
Metrics - Answer Business Process Questions

Subject Areas
Recruitment and
Admissions
Admission Application
& Status
Admissions Funnel
External Academic
Summary & Test Scores
Applicants,
Applications, Status
Recruitment
Performance
Student Records
Academic Plan &
Progress
Academic Program
Detail
Class Enrolment,
Instructor & Meeting
Pattern
Courses & Enrollments
Institutional Summaries
& Demographic
Analysis
Student Financials
Payment Details
Charges & Payments
Aging
Student Credit History
Transaction Details
11
BANNER STUDENT INFORMATION SYSTEM Map to Source tables
Use of Universal Adapters Flexible & Performant

Engineered to Support Diverse Source Data Environments!
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Indicators Limited
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12
OLTP Physical Complexity - Modelling 3NF Considerations

Business Model must appear as if everything is coming from a data warehouse!
Requirements Gathering
Mapping the Physical tables - What are the Dimensions / Facts / Hierarchies / Content levels
Combined Fact/Dim Tables
3NF schema, you typically just get one table that contains both the Dimensions and Facts
Time Dimension
There is NONE!
Snow-Flaking
Combine multiple tables into the same Logical Table Source in the Business Model
Parent-Child Hierarchies
Self-Joins and Parent-Child Hierarchies occur when you have the same physical table joining to
itself (via aliases)
Aliases
to prevent circular joins and multiple possible join paths
Logical Keys
3NF tables will often join together on multiple columns (and possibly have more complex join
criteria)
Outer-Joins
Outer-joins are slow for performance
Disable Caching
Cache strategy - stale cache
Optimising
Which source table will be given a higher priority?
Avoid these complexities

with BI APPS!!
13
Product Tiers
Components
The Middleware (BI and ETL) tier a WebLogic domain and
associated system components, comprising BI components
delivered as part of OBIEE 11.1.1.7 (including Essbase and related
applications) as one managed server, and another managed server
containing ODI Java components, including three new BI Appsrelated ones;
Configuration Manager
Functional Setup Manager
ODI Load Plan Generator
The Database (DW and Repositories) tier for the time-being,

Oracle only, and comprising a data warehouse schema (staging +
performance layer), and a repository database containing the
OBIEE repository schemas plus new ones to hold the ODI repository
and other ETL/configuration metadata used for configuring your
system.
14
System Setups, Data Load Parameters, Load plans, preferences & monitoring of
ETL
Oracle BI Applications Configuration Manager performs systemwide setup tasks such as defining sources, selecting BI Apps
modules and performing other, one-only tasks similar to the Setup
feature in the DAC Console.
15
Set up the source database ODI topology entry, & push to the ODI master
repository
Setting up a new BI Apps system involves using the Configuration

Manager to define the connections through to the various source
systems, then select the BI Apps modules (Student Information
Analytics, for example, and then the various subject areas within it)
that you wish to implement
You can then view the

execution steps and outcome
either in ODI Console
(embedded within
Configuration Manager), or
over at ODI Studio, using the
Operator navigator
16
Functional Setup Manager

Empowers business users to manage their changing business needs in
less time and at lower cost
Used to list out, and track progress against, the various tasks
required to configure the BI Applications modules, or Offerings,
that you selected in the Configuration Manager
Plan
Install
Configure
Implement
Export & Import
Transact
Maintain
17
Oracle Data Integrator

ETL tool of Choice?
The new release of Oracle Business Intelligence (BI) Applications
11g, Release 11.1.1.7.1 has been designed to add new in-memory
analytic applications, significantly expand functional content across
existing front and back-office Oracle BI Applications, re-architect
the solution to leverage the power of Oracle Data Integrator and,
introduce new out-of-the-box tools to increase productivity and
drive down Total Cost of Ownership (TCO).
E-LT Transformation vs. E-T-L

Best in class for Performance, Scalability, Availability
Lightweight Deployment for Lowering TCO
Faster time-to-value through Declarative Design
Heterogeneous, Open and Standards-based
18
Skillset
Have you got other Sources using ODI
The ODI Repository for Oracle BI Applications comprises two repositories:

Master Repository. Topology of resources, security, version management. A
master repository is usually associated with multiple work repositories, but
work repositories are always attached to a single Master repository
Work Repository. Contains data models, projects, load plans and scenarios.
This is the development and execution repository.
19
ODI Load Plan Generator
Load Plan Generator works behind the scenes to build new load
plans in a similar way to the Execution Plan Build feature in the
DAC
Packages in ODI perform the same role as Informatica workflows in earlier releases of the BI
Apps, and each package runs some steps to refresh variables, work out if its doing a full or
incremental load, and then call the relevant ODI interface. Interfaces in ODI for the BI Apps
typically load from other temporary interfaces, with these temporary interfaces performing the
role of maplets in the Informatica version of the BI Apps
Individual packages are then assembled using the Load Plan Generator, which also gets installed
into ODI Studio as a plug-in so you can develop new data loading routines away from the full
production setup. These load plans are then visible from within ODI Studio (whether they were
generated there, or from Configuration Manager), and like all ODI 11g load plans you can view the
outcome of each load plan instance run, also restart it if this feature is enabled
20
Student Information Analytics
Overview
21

Overview
Pre-Built Metrics
Student
Population
Strategic Level
Metrics
Retention
count
Degrees
Awarded
Operational
Level Metrics
Action
Level Metrics
Applications
Received
Receivable
outstanding from
Students
Application in
Waitlist
Application Count
by Status
Applicant to
Admit Ratio
Graduation
Count
Applications
Accepted
Grade Points
% Chg Year Ago

Enroll Count
Application
Evaluation Count
Student to
Instructor Ratio
Average GPA
Class
Enrollment
Waitlist
GL Assessment
amount
Year Ago Average

GPA
Year Ago Encumbered
Amount
Week Workload
Hours
Assignment
Percentage
Assignment
FTE%
These metrics are housed within the Oracle Business Intelligence Applications
repository. They are used in the pre-built analyses, and / or are available for
customers to use via Oracle Answers in building new analyses or extending existing
analyses
22
Sample Decision Workflow

Recruiting and Admissions
Business Function:
Application Content
Recruiting and
Admissions
Role:
Director of Admissions
Objectives:
Optimize Recruiting Effectiveness
1) Optimize
Recruiting
Effectiveness
2) Resolve
Bottlenecks
Business
Objectives /
Issues
Review Admissions Funnel for Prospects, Applicants,
Admissions, Confirmations and Enrollment.
Drill to Detail
Is the conversion ratio of Prospects to Enrollees

trending up?
Gain
Insights
Is there a delay in processing and confirming

admissions?
Does Recruiter / center performance vary by Region,

Recruiting category etc?
Drill to applications pending confirmation and

recruiters below the target levels
Take
Action
Target recruiting efforts to expedite applications

processing
Oracle Student Information Analytics
23

Overview Subject Areas
Snapshot
Admission Funnel
Evaluation
Status
External Test Scores
External Test Score
Snapshot
External Academic
Summary
External Academic
Summary Snapshot
Student Recruiting
Student Response
Transfer Credit
Snapshot
Academic Class
Academic Plan
Summary
Academic Program
Detail
Class Enrolment
Class instructor
Class Meeting Pattern
Enrolment Requests
Institution Summary
Student Degrees
Term Enrolment
Student Credit History

Payment Details
Payments and Charges
Cross Reference
Transaction Details
24

Components
1
Prebuilt warehouse with more than 9 starschemas designed for analysis and reporting
on Student Information Analytics
3 Pre-mapped metadata, with 100s of pre-built

calculations and metrics across 17 Subject
Areas
Presentation Layer
Logical Business
Model
Physical Sources
2 Prebuilt ETL to extract data from over 3,000

operational tables and load it into the DW,
sourced from Oracle, Siebel, PSFT, JDE and
others.
4 A best practice library of over 270 Reports

and alerts across GL, AP, AR and Profitability
Dashboards
25
Sample Star Schema

Student Admission Application Status
This contains data on the application status changes and the
effective dates
Program Status
Academic Career
Academic
Level
Program Action
Person
Student Admission
Application Status
Campus
Action Reason
Academic
Institution
Academic
Load
Academic Plan
Academic SubPlan
Academic
Program
It is called a Star-Schema because the joins (Foreign Keys) between the tables
form a relationship diagram that resembles a star:
central Fact surrounded by one or more Dimensions
Always 1:M between Dimension: Fact
Facts only join to Dimensions, Dimension only join to Facts
26
Support Student Information Analytic Requirements
Source Systems
Multi Source ETL
PeopleSoft Campus
Solutions
Non-Oracle Sources
Warehouse Table
Intermediary Table
Export to Flat File
Staging Table
The Oracle Database has specific optimisation techniques for querying Star-Schemas
(referred to as Star Transformation)
Star-schemas can be easily optimised for reporting against large data-volumes (e.g.
creating aggregate tables or materialized views)
Star-Schema data structures facilitate the expansion of the Data-Warehouse by
adding additional Fact tables which can share common Dimensions already present
27
Quickstart Approach
28
BI Apps Student Information Analytics - Quickstart

Approach
Peak Indicators offer an attractive package to enable you to speedily deploy a
complete Student Information Analytics Quickstart
The Student Information Analytics Quickstart offering is a fixed-price,
rapid deployment package that leverages best practices derived from our
combined knowledge and experience of both Oracle Financials and Oracle BI
Applications
29

Duration
In just 8 weeks, members of your Academic community will have access to
personalised, easy-to-use, best practice metrics tailored to their respective
roles
These metrics will provide for timely, relevant and actionable insights
derived from information stored in the underlying BI Applications
Warehouse
Completing this first phase of a Oracle BI Applications deployment will
establish a best-practices foundation for continued analytics development
across your enterprise
30

Implementation Principles
Peak Indicators implementation approach has been developed on the

principles of:
Ensuring the local team become self sufficient as early as
possible
Satisfying the customer through early and continuous delivery
of valuable BI
Accommodating changing requirements focused on driving
business improvements
Delivering frequent enhancements to BI Reporting, from a

couple of weeks to a few months
Business & development team working closely together
31

Implementation Services
Peak Indicators are keen to support clients in the
most effective way in their implementation of Oracle
BI Enterprise Edition and Oracle BI Applications.
Our focus is to ensure that clients have access to
necessary skilled resources so that they can rapidly
deploy successful BI applications.
Therefore the approach we recommend is focused
around rapidly building the necessary skills and
knowledge so the customer becomes self sufficient
as quickly possible.
In order to achieve this we would recommend the
following 6 step plan focused on training and
mentoring of the key members of the customers
business and IT teams
32

6 Stages To Successful OBIEE Development
Train
Install
Requirements
Development
Deployment
On going
Support
Planning
3. Review
Content
1. OBI EE
Technical Boot
Camp &
OBI EE BI Apps
Bootcamp
5.
Development
Migrate to
UAT
2. Install &
Populate BI
Application
(HR Analytics)
Expert
Services
UAT
4. Prioritise
Requirements
6. Unit Testing
Deploy to Live
33

Implementation Approach
Install
BI Apps
Initial Load
Deploy
Live
Review &
Req.
Capture
High Level
Design
Play back
Planning
Deployment
Cycle
UAT
Development
Cycle
Prioritise &
Select
Phase 1
Delivers.
Migrate
to UAT
Develop &
Unit Test
34

35

Install
BI Apps
Initial Load
Phase
Review &
Req.
Capture
High Level
Design
Cycle
Prioritise &
Select
Phase 1
Delivers.
Install & Initial Load
Customised Install Guide
Review & Reqs Capture
Requirements Document
High Level Design
Source Target Mapping

Document
Prioritised Deliverables
Quickstart Prioritised
Deliverables
Development
Updated OBI RPD file

Updated Informatica
Mappings
Updated OBI EE Webcat
Unit Testing
Unit Testing XLS
Play back
Development
Develop &
Unit Test
Outputs
36

Package Details
Duration: 8 weeks
Price:
Contact Tony Cassidy
Products:
Oracle BI Applications Student Information Analytics

Oracle BI Enterprise Edition
Users:
Up to 3 user groups, single language
Application Configuration:
Extend two dimension tables with up to 30 simple field extensions from the Oracle Application
OLTP tables
Extend with 1 new Fact or Dimension table
2 existing Dashboards tailored to suit Customers needs
16 new reports across the 2 Intelligence Dashboards (includes drill-down reports)
Implementation of performance strategies leveraging aggregate awareness and caching
Authentication: Out of the box security (based on Oracle Applications Model)
37

Resources
Customer Resources
Project Manager
Business Process Expert
DBA / Technical Support
(40%)
(40%)
(ad-hoc)
Projected / Peak Indicators Resources

BI Consultant
(100%)
BI Architect
(40%)
Functional Lead
(60%)
38
BI Apps
Release 11.1.1.7.1
39

Business Intelligence overview
Significant expansion of content improves existing front and back-office Oracle BI
Applications Oracle BI Applications including:
NEW Oracle Indirect Spend Planning
NEW Oracle Student Information Analytics
Oracle Human Resources Analytics
Enhanced Inventory Analysis

New Item Cost History Analysis
Fixed Assets Analytics

Budgetary Control Analytics
Oracle Project Analytics
Sourcing Analytics
Oracle Supply Chain and Order

Management Analytics
Oracle Student Information Analytics
Oracle Procurement & Spend Analytics
Time and Labour Analytics

Payroll Analytics
Workforce Gains and Losses
Leave Accrual
Resource Management Analytics

Project Subledger Reconciliation
Perspective based Dashboards
Oracle CRM Analytics
Oracle Price Analytics

Oracle Service Analytics
Oracle Sales Analytics
40

Architecture Changes
7.9.x versions of the BI Apps
(Informatica based)
BI Apps 11.1.1.7.1 (ODI based)
41

About E-LT Architecture
Typically, the extract-load-transform process has two main steps:
The first step is the extract and stage load step, and the second step is the load
transform step. The first step is the extract and stage load step, and the second
step is the load transform step.
The extract and stage load step is
generated from a combination of
the main interface and the nested
temporary interface. The load
transform step is generated as a
result of the integration knowledge
module (IKM).
Note that Oracle Database is the only

database type supported for the Oracle BI
Applications repository schemas and the
Business Analytics Warehouse.
42

ODI replacing DAC
ODI - embedded ETL Tool

ODI leveraging innovative ELT
(Extract
Load
and
Transform) Architecture
Setup of ODI topology done via
web-based application (Oracle
BI Applications Configuration
Manager)
Packages in ODI perform the
same role as Informatica
workflows in earlier releases of
BI Applications
43

Pro and Cons Architect Perspective
Pros:
better integration between architectural layers
ETL tier removed (ODI as embedded tool)
introduction of Oracle Golden Gate
leveraging Oracle Essbase server - rich modelling environment with extremely fast
aggregation and calculation
direct integration with Oracle E-Business Suite and Oracles PeopleSoft incorporate
established ERP business rules and constraints, allowing more realistic modelling
scenarios and the creation of actionable plans
Cons:
lack of automatic upgrade path from BI Apps 7.9.x
lack of automated migration routine from Informatica to ODI (this move can be done
as a re-implementation)
only Oracle database sources and targets supported
Oracle Fusion Application not supported as source
Enterprise Asset Management not supported for any source
44

Pro and Cons End User Perspective
Pros:
faster application implementation
reduced costs
improved real-time reporting
incorporate established ERP business rules and constraints (Oracle Essbase),
allowing more realistic modelling scenarios and the creation of actionable plans
new visualizations
improved user interface and significant data access updates allow users to easily
interact with analytics to achieve rich insights
rapid deployment at a low cost of ownership,
Cons:
lack of automatic upgrade path from BI Apps 7.9.x
lack of automated migration routine from Informatica to ODI (this move can be done
as a re-implementation)
only Oracle database sources and targets supported
Oracle Fusion Application not supported as source
Enterprise Asset Management not supported for any source
45

Pro and Cons Developer Perspective
Developer is the one who benefits and is affected by both the architectural Pros and
Cons, as well as the End-User level ones. Still, there are a couple whose impact is being
felt mostly by Developers:
Pros:
New Extract Load and Transform (E-LT) technology that improves performance and
reduces data integration costs, even across heterogeneous systems by pushing the
processing required down to the typically large and powerful database servers already
in place within the enterprise
Easier application management (trough Oracle BI Applications Configuration
Manager) integrated ODI control
ODI helps to integrate data end-to-end across the full BI Applications architecture,
supporting capabilities such as data-lineage which helps business users identify
report-to-source capabilities
46
Oracle Business Intelligence Applications Releases

Release
GA Date Premier
Support
Ends
Extended Sustaining
Support Support
Ends
Ends
Business Intelligence
Applications 7.9.0 7.9.4
Mar
2007
Mar
2010
Mar
2012
Indefinite
Applications 7.9.5.x
May
2008
May
2011
May
2013
Indefinite
Applications 7.9.6.0 7.9.6.1
Apr
2009
Apr
2012
Apr 2014
Indefinite
Applications 7.9.6.2
Sep
2010
Sep
2013
Sep 2015 Indefinite
Applications 7.9.6.3
May
2011
May
2014
May
2016
Indefinite
47
Training
48

Roles in a successful BI Deployment
Technical Development Team
OBI EE
Development
OBIA
Development
Business User
Oracle BI
Applications
Super
Users
Report
Consumers
49

BI Apps Developer - Key Tasks
BI Apps Developer will be responsible for:

Modifying/updating the physical, business and
presentation layers of the OBI EE Repository
Modifying/creating BI Apps dashboards and
requests in line with the initial business
requirements.)
BI Apps Developers will be the key resources for

assisting Super Users in understanding the
underlying data model and reports
BI Apps Developers will provide support to Super

Users for addressing data and reporting issues
50

Super Users Key Tasks
Super Users will be responsible for gathering

reporting requirements from wider user community
Super Users will be the key resources for developing

and building local dashboards for use by their local
users.
Super Users will be responsible interfacing with

technical resources when required
Super-Users will also act as first level support for

their user communities in resolving issues/queries
regarding the applications being developed.
Super Users should look to contribute/input to

ensuring data quality/accuracy.
51

Proposed Training By Role
52

Step 1: Building Skills in OBIEE
Deliverable:
OBIEE Technical Boot Camp
Duration:
5 Days
Location:
Customer Site
Objectives:
This 5 day course provides OBI EE Developers and

Architects with valuable knowledge and hands-on
experience with advanced BI Repository
modelling techniques plus detailed sessions
focussing on the designing and building of
sophisticated BI Dashboards and Reports.
Attendees
Maximum 15 delegates
53

Step 1: Building Skills in BI Apps
Deliverable:
OBI BI Applications Technical Boot Camp
Duration:
5 Days
Location:
Customer Site
Objectives:
This 5 day course allows developers and architects

to gain valuable hands-on experience with all the
key technical areas relevant to a BI Applications
implementation including installation, executing
and monitoring ETL, modelling the BI Repository,
extending the solution with an additional starschema and integration with Peoplesoft HR
Application
Attendees
54

Step 2: Building Super User Skills
Deliverable:
OBI BI End User Training
Duration:
2 Days
Location:
Customer Site
Objectives:
This training will provide your BI Developers,

Report Builders and Business Power Users with
all the skills needed to design and build
sophisticated BI Dashboards and Reports catering
for multiple Business areas, roles and
responsibilities
Attendees
55

Step 3: Supporting End Users
Deliverable:
Oracle BI Apps End User Training (Financial

Analytics)
Duration:
2 Days
Location:
Customer Site
Objectives:
This training will provide your Financial

Community with an overview of the Oracle
Intelligence Student Information Analytics
covered include architecture overview,
overview of the reporting content available,
navigating dashboards, exporting and printing.
Business
Application. Topics
in depth
Attendees
56

Step 3: Supporting End Users
Deliverable:
eLearning Material
Duration:
TBC
Location:
Customer Site
Description:
Peak Indicators are experienced in developing e

Learning applications (using Adobe eLearning
Suite) which provide users with access to
annotated demonstrations of their developed
applications. Typically broken into chapters, each
would address a specific areas such as:
- The anatomy of a dashboard
- Navigating dashboards
- Filters & Saving Selections
- Exporting and Printing
Effort
Typically 1.5 days per chapter
57
Support
58
BI Apps Student Information Analytics - Support

Existing Problem
During every BI implementation lifecycle there are occasions where expert assistance is required,
for example:
Technical Issue Resolution
Advice on Development Best Practices
Architecture & Design Review
Release Quality Assurance
Project and Implementation Planning
Customers often struggle to obtain the right advice and assistance:

The real experts are hard to find
Consultants are already engaged on assignments
It takes time to get contractual agreement, customers dont have time to wait
Official support from Vendors is typically limited to technical issues and does not cover
reviews and general guidance on design and development best practices
59

The Solution
Expert Support Services from Peak Indicators provides customers with flexible and direct access
to the top Oracle BI Architects within Europe
The service is designed to provide customers with expert virtual team members, providing peaceof-mind and reducing project risks
The service will cover everything from general everyday questions to more involved tasks such as
design and architecture reviews
Peak Indicators are best placed to assist customers with Expert Support Services:
Widely regarded as having some of the top BI Architects within Europe
Highly experienced in setting up, managing and implementing BI & DW projects
Vast experience with technical troubleshooting and problem resolution
Existing relationships with Oracle Product Management/Development
60

Coverage
Expert Support Services will cover the entire Business Intelligence and Data-Warehousing product
stack:
Oracle BI Enterprise Edition (incl. SSO, Security, MapViewer)
Oracle Data-Warehouse (incl. Data-Model, Database and OLAP)
Oracle BI Applications (incl. Informatica)
The following Services are available:
Technical Issue Resolution
General Guidance on Development Best Practices
System Health-Checks
Design/Development Reviews and Recommendations
Release Quality Assurance
Project and Implementation Planning
Creating and Managing Service Requests with Oracle Support
61

Model / Process
A customer contacts Expert Services Support using the following dedicated email address:
customerx.support@peakindicators.com
The request for Expert Support Services will be acknowledged within 4 business hours:
Confirmation of assigned BI Architect
Estimated 1st Response Time
1st response from BI Architect/Specialist will be made within 1 business day
All subsequent communications will be responded to within 1 business day
The customer will have direct mobile and email contact with the BI Architect
62

Commercials
Expert Support Services can be engaged in two ways:
Remote
Units of 2 hours @ 280 per unit
On-Site
Units of 8 hours @ 1250 per 8 hrs (1 working day)
Subject to BI Architect availability
Inclusive of expenses
63

SLAs & Quality Metrics
We utilise a standard SLA and specific Quality Metrics that apply to our clients and the solution
deployed. This can be adapted to suit additional needs.
We are committed to providing the highest levels of customer service at all times and have
developed a clear commitment to you
Our BI Architects have a Resolve in 1 Response target of 75%
At the end of each month, Peak Indicators will provide a report summarising the Expert Support
Services engagements during the month:
Summary of Issues and Resolutions

General Recommendations
Your Account Balance with Expert Support Services
64
Questions?
65
Helping Your Business

Intelligence Journey

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Peak Indicators

BI Apps - Student Information Analytics

BI Apps & ODI

Peak Indicators Limited

Peak Indicators Limited

Peak Indicators Limited

Peak Indicators Limited

Health Protection Agency

Peak Indicators Limited

Peak Indicators Limited

Oracle Analytic Applications

Assured User Adoption

Easy to use, easy to adapt

Role-based dashboards and

Prebuilt Business Adapters for

Source: Patricia Seybold Research, Gartner, Merrill Lynch, Oracle Analysis

1000s of KPIs / Metrics

Peak Indicators Limited

Increased Analytic Capabilities

How can I manage the wait lists and enrollments efficiently?

Peak Indicators Limited

Metrics - Answer Business Process Questions

Peak Indicators Limited

BANNER STUDENT INFORMATION SYSTEM Map to Source tables

Use of Universal Adapters Flexible & Performant

OLTP Physical Complexity - Modelling 3NF Considerations

Peak Indicators Limited

Avoid these complexities

The Database (DW and Repositories) tier for the time-being,

Peak Indicators Limited

Setting up a new BI Apps system involves using the Configuration

You can then view the

Functional Setup Manager

Peak Indicators Limited

Oracle Data Integrator

E-LT Transformation vs. E-T-L

Peak Indicators Limited

The ODI Repository for Oracle BI Applications comprises two repositories:

Peak Indicators Limited

ODI Load Plan Generator

Peak Indicators Limited

Student Information Analytics

Peak Indicators Limited

BI Apps Student Information Analytics

% Chg Year Ago

Year Ago Average

Peak Indicators Limited

Sample Decision Workflow

Optimize Recruiting Effectiveness

Is the conversion ratio of Prospects to Enrollees

Is there a delay in processing and confirming

Does Recruiter / center performance vary by Region,

Drill to applications pending confirmation and

Target recruiting efforts to expedite applications

Oracle Student Information Analytics

BI Apps Student Information Analytics

Student Credit History

BI Apps Student Information Analytics

3 Pre-mapped metadata, with 100s of pre-built

2 Prebuilt ETL to extract data from over 3,000

Peak Indicators Limited

4 A best practice library of over 270 Reports

Sample Star Schema

Support Student Information Analytic Requirements