Professional Documents
Culture Documents
AMUL which was taken for the Market Research (core paper) for the fulfillment of
our professional course.
We would like to express our gratitude towards our project guide Mr.PRAMOD RAWAT who
not only gave us directions on how to work on the project but also taught the valuable skills of
getting our work done with the help of others. She was a constant source of inspiration.
We are thankful to the company persons who helped us with valuable datas and the
consumers who became the part of our survey.
Being on the same line, we are thankful to all our friends and well wishers whose moral
support has helped us directly or indirectly in completing this project.
SWATI GUPTA
CONTENTS
Acknowledgment
Executive Summary
Strategic Management
History of Cooperative Movement
Management of change : The Strategic Initiatives
Range of Products
Strategies involved in the launch of Amul Products
Amul Ice Creams
Recommendations
Limitations of the project
Bibliography
EXECUTIVE SUMMARY
The AMUL model is based on strong economic logic for the existence of each tier, meaning
each higher tier must generate sufficient value to the satisfaction of its immediate lower tier.
Interlocking system of control and ownership ensures that this logic is never lost of sight The
owners of AMUL - namely, the farmers have ensured that the organization never loses its
independence and autonomy, and that no internal or external stakeholder can take me system
for a ride. In order to protect and promote the farmers' interests, AMUL has been always
engaged in lobbying activities. Its initiatives in countering the evil effects of WTO, in the
passing of Parallel Cooperatives Act in several states, in bringing out the Co-operative
Company's Act at the center are only some of the recent examples. By setting standards in the
market place in terms of product quality and its price, AMUL has become the natural market
leader in its areas of functioning and won the hearts or all lndians. By its organizational
design and strategies, AMUL has rediscovered the model of a new-generation producer
cooperative in India, which is different from its traditional form in assigning the right kind of
incentives to the shareholders. In terms of forward linkages, however, AMUL approximates a
Japanese Keiretsu, wherein the different stakeholders join hands with each other to maximize
the value of the enterprise.
Because of this approach, AMUL has never shied away from entering into strategic alliances
with other business partners - be they cooperatives or private corporate enterprises. This
approach has imparted considerable competitive strength to AMUL through cost reduction,
and product and process innovations. Its employees and other stakeholders are quite happy to
maintain long term relations with the organization.
By its pricing and quality strategies, AMUL is always striking a balance between the interests
of the consumer with those of Its producers. Because of Its larger appeal, AMUL has truly
symbo.l1zed the real 'Taste of India. Its innovative advertisements have further reinforced its
competitive power and appeal. Professional management. of AMUL, which is always
accountable to the members, has ensured excellent economic and financial management of it
federation, the GCMMF.
Probably the most important component of AMUL' s success is its visionary and dedicated
leadership, which has spent its private resources not only to solve free rider's problem at every
stage of collective action but also to protect the organization from predatory attacks from the
external environment. Naturally, longer term success and reliability of the AMUL model
depends upon whether and to what extent such visionary leadership can be recreated in the
coming years.
STRATEGIC MANAGEMENT
Once there were two company presidents who competed in the same industry. These
two presidents decided to go on a camping trip to discuss a possible merger. They
hiked deep into woods. Suddenly, they came upon a grizzly bear that rose up on its
hind legs and snarled. Instantly, the first president took off his knapsack and got out a
pair of jogging shoes. The second president said, Hey, you cant outrun that bear.
The first president responded, May be I cant outrun that bear, but I can surely outrun
you! this story captures the notion of strategic management.
2.
devise policies, motivate employees and allocate resources so that the formulated
strategies can be executed. Strategy implementation includes developing a strategysupportive culture, creating an effective organizational structure, redirecting marketing
efforts, preparing budgets, developing and utilizing information systems and linking
employee compensation to organizational performance. It is also called as the action
stage of strategic management. Implementing means mobilizing employees and
managers to put formulated strategies into action. Often considered to be the most
difficult stage of strategic management, strategic implementation requires personal
discipline, commitment, and sacrifice. Successful implementation hinges upon
managers ability to motivating employees. Strategy formulated but not implemented
has no value. Interpersonal skills are especially critical for successful strategy
implementation. The challenge of implementation is to stimulate managers and
employees throughout an organization to work with pride and enthusiasm towards
achieving stated objectives.
3.
desperately need to know when particular strategies are not working well; strategy
evaluation is the primary means for obtaining this information. All strategies are
subjected to future modification because external and internal factors are constantly
changing. Three fundamental strategy-evolution activities are
a)
Reviewing external and internal factors that are bases of current strategies.
b)
Measuring performance.
c)
necessary to choose from several plausible alternatives. These natures describe the
very nature and heart of strategic management.
Although some organization today may survive and prosper because they have
intuitive geniuses managing them, most are not so fortunate. Most organization can
benefit from strategic management, which is based on integrating intuition and
analysis in decision making. Choosing an intuitive or analytic approach to decision
making is not an either-or proposition. Managers at all levels in an organization should
inject their intuition and judgment into strategic management analysis. Analytical
thinking and intuitive thinking complement each other.
Adopting To Change
The strategic management is based on the belief that organization should continuously
monitor the internal and external trends so that timely changes can be made as needed.
The rate and magnitude of changes that affect the organization are increasing
dramatically.
To survive in the competitive market the organization must be capable of astutely
identifying and adapting to change. The strategic management process is aimed at
allowing organization to effectively adopt the change to survive in the long run.
The need to adopt to change leads organizations to key strategic-management
questions such as: what kind of business should we become? Are we in the right
fields? Should we reshape our business? What new competitors are entering our
industry? What strategy should we pursue? How our customer changing? Are new
technologies being developed that put us out of the business?
External Opportunities and Threats- these terms refer to economic, social, cultural,
demographic, environmental, political, legal, governmental, technological and
competitive trends that could significantly benefit or harm the organization in the
future. Opportunities and threats are beyond the control of a single organization, thus
the term external
Internal Strengths and Weakness- internal strategies and internal weakness are
controllable activities within an organization that are performed especially well or
poorly. Management, marketing, finance, accounting, production, operations, research
and development and computer information systems activities of a business are the
areas where internal strengths or weakness arise. The process of identifying strengths
and weaknesses in the functional areas of the business are essential activities in
strategic management. Organizational strive to pursue strategies that capitalize on the
internal strengths and improve upon internal weakness.
Strategies- the means by which long term objectives will be achieved. Business
strategies may include geographic expansion, diversification, acquisition, product
development, market penetration, retrenchment, divesture, liquidation and joint
venture.
Annual Objective-annual objectives are short term milestones that organizations must
achieve to reach long term goals. Annual objectives are especially important in
2.
3.
4.
5.
6.
7.
8.
9.
10.
ANALYSIS
Gujarat Cooperative Milk Marketing Federation
(G.C.M.M.F.)
GCMMF is an apex cooperative organization involved in the marketing and
distribution of Dairy Products under the brand names of AMUL and SAGAR since
1973. GCMMF is also involved in distribution of Oil Products under the brand name
of DHARA since 1989 for NDDB.
Mission Statement
We at GCMMF endeavor to satisfy the taste & nutritional requirements of the
customers of the world, through excellence in marketing by our committed team
through cooperative networking; we are committed to offering quality products that
provide best value for money.
Dairy plants:14
47 sales offices.
400,000+ retailers.
GCMMF: Exports
IMF
BRAND NAME
MARKET
RANK
IMF
DAIRY WHITENER
WHOLE MILK POWDER
SKIM MILK POWDER
AMULSPRAY
AMULYA
AMUL WMP
SAGAR SMP
SHARE (%)
65
60
80
40
1
1
1
1
BUTTER
AMUL BUTTER
80
BREAD SPREAD
CHEESE
CHEESE SPREAD
GHEE
AMUL LITE
AMUL CHEESE
AMUL CHEESE SPREAD
SAGAR GHEE
AMUL GHEE
AMUL ICECREAM
MITHAI MATE
AMUL SHRIKHAND
AMUL GULABJAMUN
AMUL CHOCOLATES
NUTRAMUL
80
50
90
10
8
38
50
50
50
10
15
1
1
1
1
2
2
1
1
1
3
4
ICE CREAM
CONDENCE MILK
ETHNIC SWEET
CHOCOLATES
BROWN BEVRAGE
Segregation.
Arrangement.
Cleanliness.
Maintenance of standards.
Discipline.
Kaizen
Kaizen is basically small improvements carried out by individuals in his/her day to
day activities. The purpose of kaizen movement is to create a culture of continuous
improvement in the organization.
Nearly 120,000 Kaizens have been done in GCMMF from May 95 bringing about
improvements in business processes, communication, coordination and learning.
Regular surveys are being conducted among all employees to identify pain
areas.
Management Initiatives
STRATEGY
STRUCTURE
STYLE
SHARED
VISION
SKILLS
STAFF
SYSTEM
Current situation.
Analysis.
Counter measures.
Results.
Standardization.
Future plans.
Hoshin Kanri
VISION
MISSION
JOURNEY 2005
GOALS (HOSHINS)
Hoshin Kanri is a unique practice which is being done in all the depot of GCMMF. It
is on the line of
It is a unique step taken by GCMMF where it has encouraged its employees to give
valuable advice to improve the work.
GCMMFs Values
GCMMFS values are as follows:
Customer orientation.
Commitment to producers.
Integrity.
Cooperation.
Excellence.
Leadership.
Quality.
Innovation.
Belongingness.
Pride in organization.
Employee satisfaction.
Concept development.
Launch of a new products.
4.
Integration through IT
Create hardware/ software and manpower capabilities.
6.
Rationalizing taxes
Acquire expertise in taxation.
Lobbying.
Identify competition.
Evaluate trends.
Consumer target.
Core benefits promise.
Available benchmarks.
Competitive profile.
Research & Development Department
Production
Stage-2: Deliverables
Concept Brief
Available Benchmarks.
Technical Requirements.
Barriers.
Financial Requirements.
Resources.
Marketing
Finance
Time
Decision
Hold/Shelve/Recycle.
Demand Estimation
How to estimate market potential for a productIproduct category?
1. Search into secondary sources of data
Price Working
How to prepare a Price Working for the given product?
1. Get the product specification approval from Quality assurance.
2. Send the product specification to the production unit and ask for the ex factory cost
from
them.
3. Get the information on CST (Central Sales Tax), LST (Local Sales Tax), and STNM
(Sales Tax Normalization Margin in %) and other levies applicable from Commercial
Department.
4. Get the information on transportation charges and freight and insurance, applicable
from
Commercial department.
Packaging Material
To ensure the packaging material requirement of a given product
1. An indent is raised by Purchase department for the annual requirement of the
packaging material on the basis of the marketing plan.
Advertising Brief
An advertising brief essentially contains the following.
1. Industry Scenario
2. Existing competition and individual market shares of major players
3. SWOT analysis of competitor brands and GCMMFS product
4. Rationale of the product launch / Marketing Objective
5. Market Size and Roll out Plan
6. Product characteristics contain:
Introduction/Background
Manufacturing Process, Product Composition, Shelf life, Advantages, Applications,
Unique Selling Proposition, Pack configuration (Outer and Inner packaging), Gross
weight and Net weight, Nutritional Facts and MRP of GCMMFS product.
7. Distribution strategy
8. Target Audience/Segments
9. Positioning Strategy
10 Communication strategies, the message sought to be delivered and the media
vehicles needed for delivering the same
11. Deliverables expected form the agency like Pack design, Press Campaign,
Hoarding designs, Electronic (TV) Campaign, Point Of Purchase promotion tools like
Danglers, Posters, Streamers, Stickers, Banners, and Backing Sheets etc.
12. Time schedule. Typically agency provides 2-3 options.
Market Research
What is the procedure for conducting Market Research?
1. Annual Calendar is prepared for Market Research requirements (Projects to be
undertaken)
2. Classified into In-house research, researches by professional agencies and
syndicated researches
3. In-house researches are classified into projects done by Federation Staff and
projects done by management Trainee Students
5. Projects are allocated to students based on their background and area of interest
6. Students are briefed about the project requirements and background. Based on
which they submit work schedule and project proposal.
7. During the course of the study, mid exercise review are done to make necessary
correction in the on-going project.
8. At the end of the project, a report is presented and major findings are discussed with
the concerned person.
9. A hard copy of the project is kept at the central library for future reference
10. In case of projects by federation staff, the basic procedure remains the same, only
difference from the above procedure is that all data collection, analysis and report
preparation is done by Federation employees only.
11. Another variation is that, the data collection is done through outside data collectors
12. In case of customized researches from professional agencies, a brief is provided to
the M R agency. Based on it they provide proposal with the inherent cost estimates.
13. Approval is sought from MD based on the cost estimates and cost benefit analysis.
Once the go-ahead is given to the MR agency, progress of the report is monitored on
continuous basis based on interim presentations. This interim presentation is made to
and reviewed by a Top Management Committee. At the end of the project, a report is
presented and action to be taken is decided based on the findings of the project and
communicated to the concerned Product Officer.
14. Based on the periodicity, the reports are analyzed on monthly, quarterly, six
monthly or yearly basis and the findings and actions to be undertaken are
communicated to the concerned Product Officer/User groups.
15. Some reports, books are purchased from time to time, which contains useful data
about markets, consumers and retailers. These books/reports are stored at the central
library and used for long term planning or other exercises.
16. The budgets are frozen at the time of presenting brand plans at the start of the
financial year. For every new subscription or renewal of existing one, MD's approval
has to be taken.
Indent Allocation
How to do Indent Allocation for a product for a given month and year?
Indents are received by Product Manufacturing Group on 24th of each month from all
the depots. An indent consolidation statement is prepared which gives the product wise
pack wise indents for and the products. The individual product wise pack wise indents
are handed over the respective product officer in order to plan out the subsequent
allocation. The cumulative product wise pack wise indents are also entered into
Trade Schemes
How to give Trade Schemes for a Product?
Trade schemes are discounts given on standard price working elements with the
discount budget coming from a certain sum of money set aside at the start of the year,
which in marketing parlance is known as Trade scheme budget. The trade scheme
budget for the trade scheme financial year is frozen at the time of presenting brand
wise trade scheme proposal to be in operation for the current year.
The trial amounts are worked out on the following principles:
1. Trade schemes are aimed to gain Trade Push.
2. To preempt competitors from taking leverage at a time when he is planning market
penetration by entering the market at a lower price so that brand switching takes place
3. Brand position in the given product category.
4. Goals for the brand for the coming year
5. The relative position of the brand in the thrust area map
6. The amount of money sanctioned during the previous year for the same brand
7. The proportionate rise in the overall advertising and marketing spend based on the
standard premise of a certain % of turnover each year.
8. New product launch
9. Speed of movement of the product at retail shelves
10. To push the stock at depots and Wholesale Distributor Godowns during Off Season
and / or Festive Season
Product
Pack
Period
Targeted sales
Area of operation/Coverage
Scheme
For example, 4% Trade Scheme means 4% less on the invoice price to the WD which
has to be passed on to retailers by him. In other words Basic Price to WD to be
reduced so that the net discount to retailer can be given at the rates specified above
(4%) after adding local sales tax while holding existing Wd and retailer Margins at the
same level) WDs can give scheme on their existing stocks and can retain the same
quantity after the end of the scheme.
Monitoring the scheme would entail giving details of scheme progress to the zonal
office every fortnight giving the following details:
Pack wise opening stocks with respective depots one day before the start
of the scheme
Pack wise closing stock with respective depots one day after the end of the
scheme
Apart from that the total expenditure involved is also calculated by Cost Benefit
Analysis. Then a proposal is made to MD with the above contents and relevant
enclosures from the depots. It is then forwarded to MD through GPM & AGM(Mktg).
Once approved send circular to depots listing modalities of the scheme
Production Planning.
Market feedback.
Competitors activities.
Production Planning: Production planning helps to plan the supply and demand of
products at the union and depot. Planning is done annually and monthly.
The word Hoshin Kanri comes from Japanese and literally means Guiding Light. The
principal objective of this is to set Goals for the Brand at the start of the year stating an
end goal in mind called Hoshin, the Action Plan highlighting the planning steps and in
which way it is desired to be achieved, the Measure of Performance against which
these achievements will be Benchmarked, the time by which it will be completed, the
Champion responsible for spearheading the same and the resources required. The
goals set for the year are reviewed every six months under Hoshin Review. The
planning steps of Hoshin Kanri are as follows:
The team meets well in advance to chalk out the HOSHIN SCHEDULE.
The Hoshin Schedule lists down the Topics/Presenters/Methods/Outcomes,
duration for each of these activities, start and end times. The entire
exercise is spread over three days and the meetings usually take place at
IRMA Library basement. The design team finalizes the Agenda and
circulates a copy of the same among various internal customers. Their
views are obtained and the more pressing ones are incorporated. The trial
schedule is then presented to MD who critically examines it and gives his
consent. Any changes suggested by MD are duly incorporated.
HRD then prepares the Final Schedule and circulates among the Product
Officers, zonal Managers, Depot in Charges and other relevant target
groups.
HRD also decides on a Logistics Team which is entrusted with the task of
smooth running of establishment activities besides setting facilities for
instant Record Keeping of the proceedings.
Once the dates are announced the PMG group has its Internal Review of
the objectives set during the last Hoshin Kanri meet. A meeting of all
Product Officers is called with GPM chairing the meet. This is usually at a
couple of hours notice. The Pending Hoshins are sorted out and
explanations proffered by the concerned Product Officer regarding the
status of the same. Fire fighting measures are also adopted wherein the fire
can be doused. The Golden rule is keep a copy of Hoshin Booklet in front
of you and take initiative for following and carrying out the enlisted
activities.
After this a meeting is held with AGM(Mktg.) apprising him of the internal
Hoshin Review and design of Data on the Brand Updates to be presented is
then chalked out.
BRAND UPDATE
Typically a Brand Update has following heads:
-
Volumes
Competitor Activities:
Usually the deadline for the Hoshin Kanri Presentations should be ready in
12 hours flat! The Product officers generally work even overnight to
complete their Brand updates and meet their deadlines. The prepared drafts
are then presented to AGM (Mktg.) in which the Product officers present
the Data.
AGM then calls for a Stock-Taking Meet in which the following questions
are answered
How much time and effort it will take to incorporate the changes?
If the workload is too severe then action teams consisting of two Product
officers working on one Brand are worked out. One of the Product Officers
is entrusted with the task of gathering the soft and hard copies at one place.
Individual Product officers present the Brand updates in Board Room to
MD. Comments of MD are then noted down and incorporated in the
Updates.
The typical contents of the Marketing Plan are standard formats called 'The
Annual Marketing Plan Dossier' designed by Product Management Group
which are then sent to the Depots for getting the necessary information.
Actual Sales say for year 01-02, estimated sales 02-03 and
Quality Control
Quality control happens to be the pillars on which an FMCGs reputation in the market
stands. Essentially the interactions between marketing and quality control border on
the following.
Name of manufacturer
Name of marketer
Ingredient used
Transportation
The important part played by the Depot in primary sales is ensuring speedy delivery of
the goods to the WD Point. Therefore, in Depot as soon as the Order of WD is
received, the invoice is prepared and sent to the C&F and simultaneously the
transporter is also informed.
The valid requirement, as per the federation norms, for the delivery of goods to the
WD point is as under:
DISTANCE(Km)
Local Dealer
<100
101-200
201-300
301-400
>400
TIME OF DELIVERY(Hour)
8
12
16
20
24
36
The transporter is penalized in monetary terms (Rs. 150 per day of delay) in case the
transporter is unable to lift and deliver the goods in the stipulated time.
Sales function at the depot: The various aspects of sales functions for the Depot
include the followings:
1. Corporate Sales Planning - Depot Sales Targets.
2. Distribution and Sales Planning at the Depot Level.
3. Ensuring Physical Movement of Goods from Depot to WDs - Primary Sales
4. Ensuring Physical Movement of Goods from WDs to Retailers Secondary Sales.
5. Ensuring Physical Movement of Goods from Retailers to Consumers - Tertiary
Sales
The Depot is involved in the preparation of Corporate Sales Plan and is also
responsible to implement the same in the field.
The DIC calls for a meeting of all the WDs at the beginning of the financial year and
they mutually decide the target of each WD, keeping in mind the growth and sales
potential in the market of each WD and the sales target of the depot.
II.
The DIC prepares the sales plan for the following month on 18th of every month.
Accordingly, the DIC prepares the Indent for the next month (with break-up of 10 days
period) and next to next month. While preparing the sales plan and indent, the
following factors are taken into consideration:
Expected sales and closing stock by the end of the month, Sales of products during last
year same period (for which indent is prepared), Growth of Sales over the last year
and expected growth.Seasonality/Local Festivals during the month, Availability of
stocks in the market, Schemes, if any
The indent and sales plan are to reach HO latest by 20th and 25th respectively.
Thereafter, HO Intimates the Depot regarding the Indent allocated for each product.
The allocated quantity may vary from the quantity indented by the Depot.
III.
V. Scheme Announcement
The HO informed the Depot, in case of any scheme is introduced for any particular
product. The same is intimated to the WDs by the Depot. The schemes could be of the
following types:
WD/Primary Schemes
Such schemes are meant for the WDs. If the primary scheme is some cash discounts,
then while billing for the product the amount is deducted.
Trade/Secondary Schemes
Such types of schemes are meant for the retailers. The scheme amount is deducted
from the WD's bill and the same amount is passed onto the retailers by the WD. The
sales personnel working in the field ensures that the secondary scheme is passed on to
the retailers. At present we are giving 4% trade scheme on Chocolates in the festive
occasion.
Consumer/Tertiary Scheme
The benefit of such schemes is passed onto the Consumer. Such schemes are
announced on the pack itself. However, the same is also announced in the Media.
The other types of schemes are WD Sales Man Incentive Scheme, FSR Incentive
Schemes. Such schemes are given on the achievement of the targets.
Money Receipt
The Money Receipt is generated by feeding information in Branch Application System
regarding the payment instrument viz. Type of Instrument (Draft, PO, and Cheque
etc), Name/Branch of the Bank, Date and the Amount. Once the information is fed the
3. The WD preferably covers a particular market the day before the coverage by the
major competitor.
The route scheduling/bit planning for our product is clearly displayed at the WD point.
Distribution Network
Depot has an important place in the whole distribution network. A typical distribution
channel in GCMMF Ltd. is as follows:
Manufacturer
Depots
Wholesale Dealers
Retailers
In case of such a structure all the entities have their own specific role to play and they
have to be coordinated in terms of time, transaction and operation. Besides such a
structure reduces the burden of storing or selling a product just on one entity. The
depot also helps in better coordination and provides a link between the consumer and
Head Office. This is because of the proximity to the market the supply is being made.
Physical Verification:
Physical verification of the stocks is carried out at regular intervals. This provides
knowledge of the actual stock position on paper and in the Godown. In case actual
stock and records do not tally, enquiry is made to remove the discrepancy. The
verification can also give information (if required).
Appointment of Wholesale Dealers (WD):
As the market share increases the Depot In charge may divide the area under on dealer
into two or more area under different dealers. This is done for better servicing of the
retailers. It is taken care that the business of the previous WD does not suffer to such
an extent that he loses interest in the business.
Applications are invited from interested parties for the appointment of WDs. The
applicants are visited and information of financial stability, previous service record in
similar kind of work (if any) etc are checked. Information about his record is also
gathered from trade circle. There are few requirements, which the. WDs have to meet
before they are appointed. The WDs have to provide bank guarantee (generally 25% of
sales assured by Federation), vehicles for transport, salesman etc. As far as possible,
the WDs should not simultaneously handle competitors product because he may
neglect or compromise on the sales of our product.
Once the above criteria are fulfilled the depot gives a preference list after short1isting
the candidates. The Head Office has the final say in selecting the WD in consultation
with the Depots.
Insurance:
The stocks are insured so that in case of damages or pilferage, the loss can be made
good by the insurance company. Federation buys the policy for the first leg transport
(Union to Depot). Federation has bought the policy from UTI and LIC for first leg
transport. It is an open policy covering transport of all the goods from different unions
to different depots. The depot has to claim for the insurance in case of any
damage/pilferage. The claims can be of two types: (a) non - survey (b) survey
(a) Non-Survey: If the claim is less than Rs. 1500 (for dry dairy product), Rs. 1000 (for
Dhara oil) and Rs. GOO (for wet dairy products) then the claim are non-survey i.e. no
person from the insurance company will visit the site to survey the damage.
(b) Survey: In case the claim is more than the above mentioned amounts then an official
from the insurance company is appointed to survey the damage and quantify it. The
goods, which are not in salvageable condition, have to be destroyed in presence of
survey and Federation officers.
Route Scheduling:
Scheduling is basically done for ease in operations of dispatch. Scheduling should be
done in a way that all the WDs receive stock regularly and does not face stock outs.
Routes on which goods will be transferred each day of the week are decided in
Appointment of Transporters:
Quotations are invited from the transporters regarding the rates. The transporter
quoting the minimum rates is selected by the depot. Negotiations are done with other
transporters to bring them down to the lowest quoted rate before they are chosen. The
transporter needs to pay a bank guarantee of Rs.50,000. He is not supposed to carry
any other parties' goods along with Federation goods else he is liable to pay a penalty
of Rs. 1000.
Scheme announcement:
A certain sum is fixed at the beginning of the year for the depots to announce any
schemes or to sponsor any programmes. In case of trade and consumer schemes the
depots are informed and sales targets are fixed for the respective depots.
Price Working:
The depots are given the information about Ex-Factory price, WD and Retailer
Margin and the MRP of the product. The depot has to carry out backward price
working for the product. The transporters pay the Octroi during transport. By 10th of
the next month the transporter submits the bills and the Octroi is reimbursed by the
depot.
Terms of Payment:
Federation does not extend any credit to the WDs. The WDs have the option to extend
credit to the retailers. The only concession Federation provides to the WDs is that the
WD can lift goods against his bank guarantee but he has to remit the invoice amount
before 72 hours of the date of invoice.
Hiring of Godown:
A tender is published in the dailies for want of space to store the products against
which the quotations are received. The comparative statement is based on the area
made available, rates, location of the Godown, reputation of the party etc. After
finalizing on the party, agreement is made with the concerned party for the same.
13. Destroy the damage goods in the presence of GCMMF officers and auditors and
prepare the Destruction Certificate
14. Prepare other documents for the products lost or damaged.
IMRB conducted a survey which suggested that ice-cream had a huge demand.
GCMMF had advantage as they had large procurement base of raw material,
having technical know how, prevalence of marketing culture and a strong
network of 180 Milk Co-Operative union network, state of art plants
Mission
To make AMUL ICECREAM available in top 1000 cities by the year 2002.
To get Rs 500 crore business from AMUL ICECREAM by the year 2002.
To get Rs 1000 crore business from AMUL ICECREAM by the year 2005.
Advertising Positioning
Since ice-cream is fun product, GCMMF can not talk of nutritional and health.
However subliminally GCMMFs strategy reflects this insight.
GCMMF opted for Amul Ice Cream, Real Milk Real Ice Cream.
Marketing Strategy
Since its launch, GCMMF has successfully done the positioning of Amul Ice Cream as
No-2 national brand.
GCMMF has tied alliance with various milk unions. Some of which have
already started and some of which are under negotiation.
COOPERATIVES
ICECREAM
STICKS(in nos)
Sugam
dairy,
(lpd)
10,000
20,000
Baroda
Mother
Dairy,
35,000
150,000
Gandhinagar
Vidya Dairy, Anand
Vasudhara Dairy,
5,000
30,000
Nil
50,000
Boisar
Mother
8,000
20,000
Dairy,
Banglore
Some Of The Successful New Launches Of Amul Ice Cream To Create Premium
Image Are:
FROSTIK(Real Fast): 80 ml
Chococone: 60ml
Cassata:150ml
Tempting pack (re-usable plastic container packs) - Vanilla, Butter Scotch &
Kaju Draksh with 500ml, 1000ml &200 ml.
They have also standardized the design for their advertisements like Signage
Design should cover 75% and Glow sign Design should cover 25%.
For price list PVC covered small price list is made. Sun pack for big price list.
SEGMENTATION
AMUL
Impulse Cups
17%
48%
Bulk
Carry Away
27%
8%
Impulse Stick
K-WALLS
29%
29%
23%
19%
Impulse Cups
Bulk
Carry Away
Impulse Stick
Product Development
GCMMF is constantly trying to development and launch new flavors in ice-cream like
fresh fruit range, extruded varieties, sandwich type. It is also sending its employee to
Denmark to learn world class technique.
Task In Hand
Each and every WD should have competency and arrangement for catering.
OBJECTIVE
SIGNIFICANCE OF THE STUDY
For any business venture, human resource go hand in hand. Opportunities come and
go but business comes from the ones, which are handled properly in terms of leads. Leads for
any new opportunity are very important for it to turn out a profitable venture.
Promotion plays a very important role in both the departments. Promotion helps us to
market a product properly and also helps in increasing the sale of the product as compared to
competitors.
It provides a platform where managerial role can be played effectively and efficiently
To analyze the consumer preference and perception for Cadbury Chocolate with reference
to other market players
Analysis of the product, pricing, availability ,quality, taste, advertising and packaging of
Cadbury Chocolates.
Methodology
Methodology
Marketing Research is a process of collecting and analyzing marketing
information and ultimately to arrive at certain conclusion. The purpose of this
research is to describe the research procedure. Research Methodology is the
mean to plan out the working process or the course of action to reach the
objective. It is extremely crucial and holds the key to the success of the survey.
Cadbury India ltd. is, which is marketing products having different brands. Thus
a survey method of marketing research is essentially exploratory in nature.
Marketing research have its importance not only for consumers market but also
it survey effectively to the producer of goods and services. The use of marketing
research in consumer market may be explained on the basis of following
services rendered by it.
1. It ascertains the position of a company in specified Industry.
2. It indicates the present, future trend of Industry and point out how the
companys affairs are being turned up.
DATA SOURCES
Data collection is most important part of research because the research is based
on it. There are several ways of collecting data, which differs considerably in
terms of cost, time and other resources at the disposal of the researchers.
The data collection method for this research work is from primary source as well
as secondary. The survey is carried out through a non-probability convenience
sampling in Delhi through a structured questionnaire.
Type of Data
There are two types of Data:
1) Primary
2) Secondary
Primary Source: Source from where first hand information gathered directly are
called primary source and thus information collected is called Primary data.
In case of above study the primary source was consumer.
The techniques available for collecting primary data are:
SAMPLE SIZE
The survey is conducted among 100 respondents.
SAMPLE DURATION
I have undergone training for 3 months.
SURVEY AREA
I have done survey in Delhi and NCR region
Secondary Source: The source of information already gathered for some other
purpose are available is called secondary data, with regard to my study
secondary sources of my study where records of the company, magazines and
papers. The Secondary data was collected on the basis of requirement,
conveniences and reliability of the data. Out of these I have chosen
questionnaire method to collect the data because of low cost, free from the bias
of other interviewer and respondent
ANALYSIS
Gujarat Cooperative Milk Marketing Federation
(G.C.M.M.F.)
GCMMF is an apex cooperative organization involved in the marketing and
distribution of Dairy Products under the brand names of AMUL and SAGAR since
1973. GCMMF is also involved in distribution of Oil Products under the brand name
of DHARA since 1989 for NDDB.
Mission Statement
We at GCMMF endeavor to satisfy the taste & nutritional requirements of the
customers of the world, through excellence in marketing by our committed team
through cooperative networking; we are committed to offering quality products that
provide best value for money.
Dairy plants:14
47 sales offices.
400,000+ retailers.
GCMMF: Exports
IMF
BRAND NAME
MARKET
RANK
IMF
DAIRY WHITENER
WHOLE MILK POWDER
SKIM MILK POWDER
AMULSPRAY
AMULYA
AMUL WMP
SAGAR SMP
SHARE (%)
65
60
80
40
1
1
1
1
BUTTER
AMUL BUTTER
80
BREAD SPREAD
CHEESE
CHEESE SPREAD
GHEE
AMUL LITE
AMUL CHEESE
AMUL CHEESE SPREAD
SAGAR GHEE
AMUL GHEE
AMUL ICECREAM
MITHAI MATE
AMUL SHRIKHAND
AMUL GULABJAMUN
AMUL CHOCOLATES
NUTRAMUL
80
50
90
10
8
38
50
50
50
10
15
1
1
1
1
2
2
1
1
1
3
4
ICE CREAM
CONDENCE MILK
ETHNIC SWEET
CHOCOLATES
BROWN BEVRAGE
RECOMMENDATION
SUGGESTION TO INCREASE THE SALE OF AMUL BUTTER.
Be available in small packs for consumer like 50 gms pack worth Rs 5. it will
increase the number of times the product sold.
2.
Introduce smaller pack, either 200g or 250g, to cater lower consumer segment.
Introduce promotional plans: print media, Hoarding, POP etc. (at present ghee
doesnt have any promotional plans)
Increase the retail penetration especially in North India which is the largest
ghee market in the country.
3.
Regularise production. Availability of the product through the year meeting the
demand.
4.
Popularize and service tea and coffee shops also railway stalls.
Tea or coffee shops using Amul product should have a board highlighting that
the tea, coffee or any other item is made with Amul products.
5.
Improve the overall quality of the product, taste solubility, aroma colour etc.
Increase the price in par with the competitor and give better consumer
schemes.
Army supplys should be of the existing pack and the civilian market pack
should be of improved quality to prevent it from infiltration.
BIBLIOGRAPHY
1. Mathew Vinod, Amul dishes more for India to taste, Hindu Business Line, August 8,
2001
2.
Amul plans to enter fast food market, The Financial Express, July 18, 2001.
RANGE OF PRODUCTS