Send Alerts for Process Chains

PDF download from SAP Help Portal:

http://help.sap.com/saphelp_nw70/helpdata/en/cf/9bdd42cadf2878e10000000a155106/content.htm
Created on November 07, 2014

The documentation may have changed since you downloaded the PDF. You can always find the latest information on SAP Help Portal.

Note
This PDF document contains the selected topic and its subtopics (max. 150) in the selected structure. Subtopics from other structures are not included.

2014 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose
without the express permission of SAP SE. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE
and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by
SAP SE and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be
liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express
warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other
SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other
countries. Please see www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

Table of content

PUBLIC
2014 SAP SE or an SAP affiliate company. All rights reserved.

Page 1 of 3

Table of content
1 Send Alerts for Process Chains

PUBLIC
2014 SAP SE or an SAP affiliate company. All rights reserved.

Page 2 of 3

1 Send Alerts for Process Chains

Use
You can send alerts if errors occur while processing processes or in the background processing for a process chain. Process chain maintenance uses alert
management for this purpose.
The alert is sent to the user who scheduled the process chain. You can assign additional recipients by assigning roles or specifying individual users in alert
category maintenance (transaction ALRTCATDEF).
The recipient's display program displays the alerts. The display program can be the Universal Worklist (UWL) in the portal, the alert inbox (transaction
ALRTINBOX) or an application that calls alerts using API. You can also send alerts by E-Mail, fax or SMS. This is dependent on the configuration.

Features
If you have set the indicator in attribute maintenance for the process chain, an alert is sent by default for each process that has errors.
Before the system can trigger and send alerts, alert categories have to be assigned to the process types. The recipient, texts, priorities, escalation options, and so
on can be determined in an alert category. The system determines the alert category as follows:
Errors in background processing
Alert category BWAC_PROCESS_CHAIN_FRAMEWORK is used for errors in background processing. For this category, fixed alert texts are delivered.
These can be sent to the recipients if an alert occurs.
Errors in the process
The system searches table RSPC_ALERT_CAT for an entry for the process type (process chain maintenance Settings Maintain Alert Categories ).
You can change the entries in this table. It is locked against changes through SAP deliveries. This means that additional entries that are delivered can be
transferred, but the existing entries are not overwritten.
Maintain the table in two ways:
Assign a customer-defined alert category to a process type
Assign a class, which implements interface IF_RSPC_EVENT_RESOLUTION. Method if_rspc_event_resolution~ get_category receives process
variants and instances and determines the alert category dynamically.
Since this class does not have to be identical to the class that implements the other process chain interfaces for this type, you can also implement alert
triggers for SAP process types, without modification.
You can include instances of alerting where the exception DONT_RAISE is triggered.
If you do not enter a customer-specific alert category in the table, the system uses the alert category delivered for this process type.
You can exclude a process type from alerting by selecting No Alert for the process type in table RCPC_ALERT_CAT.
If table RSPC_ALERT_CAT does not contain entries for a process type, the system uses category BWAC_PROCESS_CHAIN_ERROR. This category uses
the generic information on the process for the dynamic texts. This is also used when the system sends messages. Unlike sending messages using process
chain maintenance, you can create an individual text for each process.
See also:
Alert Management
Defining Alert Categories

PUBLIC
2014 SAP SE or an SAP affiliate company. All rights reserved.

Page 3 of 3