Introduction to Voice over IP

Syllabus
Last revision date: 10/31/07
Course Number:
COURSE DESCRIPTION: This course is an introduction to Voice over IP (VoIP). Topics
include VoIP architecture, components and functionality. Additional focus will be given
to VoIP signaling, call control, voice dial plans, configuring voice interfaces and dialpeers, and implementing quality of service technologies in a VoIP environment.
PREREQUISITES: Successful completion of Convergence Technologies course and
CCNA 2, or equivalent knowledge or CCNA certification.
RESOURCES:
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
Cisco Press; Cisco Press, 2005
ISBN: 10: 1-58705-180-X
Voice Over IP Fundamentals, 2nd Edition
Cisco Press; Cisco Press, 2006
ISBN: 1587052571
Voice Over IP First-Step
Kevin Wallace; Cisco Press, 2005
ISBN: 15872-0156-9
Cisco CallManager Fundamentals, 2nd Edition
Cisco Press; Cisco Press, 2005
ISBN: 1587051923;
ADDITIONAL REFERENCES:
Cisco PDF documents, Safari Press text compilation tool

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WECM LEARNING OUTCOMES (Note WECM is Texas-specific other states may want to
include all outcomes as merely outcomes):

1. Compare and contrast the technologies used in Voice over IP and PSTN
technologies including similarities and differences between PSTN and VoIP, call
transport, call signaling and bandwidth requirements
2. Configure dial-peer settings for VoIP and POTS including FXS and FXO ports
3. Describe the basic operation and components involved in an IP telephony call
including the following:
a. RTP, RTCP, CRTP
b. H323
c. MGCP
d. SIP
e. E&M
4. Compare and contrast the appropriate codec for a given situation and explain the
process of packetization
5. Configure and connect a basic Voice over IP network into the PSTN
ADDITIONAL LEARNING OUTCOMES RECOMMENDED:
6. Describe traditional telephony components including PBX, trunk lines, keysystems, tie lines, T1/E1, CAS, CCS, PRI, Winkstart, loopstart, and groundstart
7. Explain matching inbound/outbound dial-peers, default dial-peer, the function,
operation and purpose of call-legs.
8. Explain addressing and describe digit manipulation
9. Configure dial-peers per design specifications across a WAN link and Implement
COR)
10. Explain the methodology for deploying QoS successfully in a network to support
VoIP.
COURSE ASSESSMENT:
Class lectures/PowerPoints will cover and expand upon the assigned reading material.
Labs will be used for hands-on experience. Regularly scheduled quizzes, tests, and
exams will be administered by your instructor. Assignments, suggested schedules, and
supplementary material to be distributed on the first day of class and posted to an online
site provided by your instructor.
Module Exams
Module Lab Challenge

15 %
15 %

Grade Values:
A= 90-100

Case Study

20 %

B= 80-89
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Final Exam
Skills Exam

20 %
30 %

Final Grade

100%

C= 70-79
D= 60-69
F= 59-Below

COURSE SCHEDULE: (Sequence of instruction recommended based on learning

outcomes)
Week
1.

2.

3.

Learning Outcome
LO 1: Compare and contrast the
technologies used in Voice over IP and
PSTN technologies including similarities
and differences between PSTN and VoIP,
call transport, call signaling and
bandwidth requirements
LO 1. Understand the basics of the
Cisco 2800 router and the hardware and
software elements that make up
CallManager Express.
LO 2: Configure dial-peer settings for
VoIP and POTS including FXS and FXO
ports

4.

LO 3: Describe the basic operation and

components involved in an IP telephony
call

5.

LO 4: Compare and contrast the

appropriate codec for a given situation

6.

LO 5: Configure and connect a basic

Voice over IP network into the PSTN

7.

LO 6: Describe traditional telephony

components including PBX, trunk lines,
key-systems, tie lines, T1/E1, CAS, CCS,

Assignment
Lab: Research on VoIP terms and
reasons for converting to VoIP.

Lab: Router Interface Cards That

Support Voice
Module Exam
Lab: Connect to a CME router to
configure and implement basic
connectivity using the FXO and FXS
modules.
Module Exam
Lab/Research: Diagram basic VoIP
call process and define the basic
VolP telephony protocols
Module Exam
Lab: Configure a CME router to
support IP phones across a data
network utilizing multiple codecs.
(Frame Relay WAN link)
Module Exam
Lab: Configure a CME router FSX
and FXO port connection to the
PSTN.
Module Exam
Lab: Configure a CME router T1
link to be a Gateway to the PSTN.
Module Exam

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PRI, Winkstart, loopstart, and groundstart

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LO 7: Explain matching
inbound/outbound dial-peers, default dialpeer, the function, operation and purpose
of call-legs.
LO 7: Explain matching
inbound/outbound dial-peers, default dialpeer, the function, operation and purpose
of call-legs.
LO 8: Explain PSTN addressing and
describe digit manipulation

Lab: Configure and implement

basic analog & IP phone connectivity
on a LAN. (Call Legs and the
Default Dian Peer)
Module Exam
Lab Challenge Preparation
Also, turn in progress reports of case
study including rough draft and/or
outline

11.

LO 9: Configure dial-peers per design

specifications across a WAN link and
Implement COR

12.

LO 10: Explain the methodology for

deploying QoS successfully in a network
to support VoIP.

13.

LO 10: Explain the methodology for

deploying QoS successfully in a network
to support VoIP.
* Activity incorporates all learning
objectives

Lab: Manually configure and

implement basic IP phone
connectivity across a WAN link using
dialpeers and implement COR per
design specifications
Module Exam
Lab: Configure and implement IP
phone connectivity across a WAN
link & implement QoS per design
specifications.
Project: Hand out the Final Handson Lab that prepares students for
the hands-on skills exam final.
Lab: Install and review Cisco IP
Communicator.
Module Exam
Lab: Work on Hands-on lab that
prepares students for hands-on skills
final.
Lab: Finish Hands-on lab that
prepares students for hands-on skills
final.
Review for Final
Skills-based Final
Regular final examination

8.

9.

10.

14.
15.

* Activity incorporates all learning

objectives
Review for Final and Skills Exam

16.

Final Exam/Skills Exam

Lab Challenge: Digit manipulation

Module Exam

ACKNOWLEDGEMENTS
Syllabus developed by: Neil Brooks, faculty member of Tarrant County College NE and Eliazar Martinez, faculty member of El
Centro College. This syllabus was developed with support from National Science Foundation. Project leader was Penny Cypert,
Co-PI for the NSF ATE grant 0402356.

Non-exclusive copyright 2007. Non-exclusive copyright is retained by Collin County Community College on
behalf of the National Science Foundation ATE Grant 0402356. Any opinions, findings, and conclusions or

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recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the
National Science Foundation.

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