JOB DESCRIPTION

JOB TITLE EMEA Manifesting/Finance Specialist

Job Code

Job Purpose Co-ordinates the timely resolution of day to day service issues between FedEx and the vendor to
ensure achievement and maintenance of contractual service levels. Provides feedback and
recommendations for improvement areas.
Job Scope EMEA Wide
Job Position Unique EMEA position
JOB DESCRIPTION
Key accountability 1 : Business & Technical Expertise: Maintains a good understanding of the FedEx & outsource
businesses and procedures; contractual & service requirements. Keeps up to date with changes to
support in implementation of workable solutions for the business.
Key accountability 2 : Data collection and monitoring: Collates data from the vendor and distributes to relevant others for
research and analysis. Based on internal feedback, monitors defined service metrics to co-ordinate
resolution of day to day issues.
Key accountability 3 : Audits: Actively participates in audits and supports the management in designing of audit techniques
for processes done at vendor end. Assists in the analysis of audit issues and development of action
plans to address issues when required.
Key accountability 4 : Support to L & D: Supports L & D at vendor end with the design, development and delivery of
standard training on outsource activities. Develops/ delivers approved solutions till required standards
are achieved.
Key accountability 5 : Alignment: Liases with vendor personnel and relevant internal teams to facilitate the manifesting and
ship to collect operations. Ensures issues are timely escalated to relevant others.
Key accountability 6 : Change Implementation: Participtaes in the planning and implementation of changes (shift
schedules, new operational processes etc). Co-ordinates agreed actions to achieve the change.
Monitors and measures progress.
Key accountability 7 : IT System Support: Highlights all issues of system and accesses to the management after following
up with the vendor. Acts as local liasion between vendor and company representatives to set up IT
systems.
Key accountability 8 : Administration: Verifies vendor bills and processes payments. Performs any other assigned
administrative activities including contingency cover.

SKILLS & KNOWLEDGE

Local language

Fluent

English

Fluent

Interpersonal Skills

Good

Written & Verbal Communication Skills

Good

Cultural Awareness

Basic

Networking Skills

Good

Analytical Skills

Good

Planning & Organising Skills

Good

Judgement & reasoning ability

Good

Process orientation

Good

P.C. Skills

Very Good

Understanding of operational/ financial systems

Good

Understanding of IT systems

Good
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COMPETENCIES
Core competency 1 :
BUSINESS & TECHN. EXPERTISE

Has the required technical & professional knowledge & commercial awareness; understands the FedEx business,
philosophy, mission & strategy.

Indicator 1 : Uses professional, technical, business and FedEx knowledge in a way that adds value to the business
Indicator 2 : Through use of effective techniques provides solutions to the customer & acquires customer's respect
Is commercially aware, recognises potential business opportunities and risks, bringing these to the attention of mngmt.

Indicator 3 :
Core competency 2 :

Builds effective working relationships within own team, other functions (internal/external) and Customer base in order to
achieve set goals.

TEAM ALIGNMENT

Indicator 1 : Collaborates with & involves relevant others

Indicator 2 : Recognises consequences of actions for other functions
Indicator 3 : Demonstrates a positive attitude and behaves with dignity and respect to others.
Core competency 3 :

Identifies the forms of communication to cleary convey the desired message in an effective and engaging manner.

COMMUNICATION

Indicator 1 : Uses appropriate communication tools in a simple language to deliver the desired message.
Indicator 2 : Ensures understanding.
Indicator 3 :
Core competency 4 :
COMMITMENT TO RESULTS

Confirms and clarifies to accurately comprehend communication

With a flexible approach, focuses on achieving set goals by using effectiving methods to prioritise & plan work.

Indicator 1 : Achieves key deadlines with work of apprpriate standard/quality that provides an enhanced CE.
Indicator 2 : Persistent in achieving goals using the right methods despite obstacles & frustrations.
Indicator 3 : Applies a "whatever it takes" attitude to achieve mutliple goals by keeping relevant parties informed.
Core competency 5 :

Correctly determines the root cause of problems, identifies potential solutions and implements the most appropriate or
the approved solutions.

PROBLEM SOLVING

Indicator 1 : Gathers/analyses relevant data and correctly determines the root cause of problems.
Indicator 2 : Anticipates potential risks and recommends solutions.
Indicator 3 : Implements the most appropriate/approved solution and reviews/audits for effectiveness.
Functional competency 1 :
PROCESS MANAGEMENT

Indicator 1 :

Adheres to predefined processes and recommends modifications to continuously improve efficiency

Uses structured techniques to define and document critical tasks responsibilites and expectations/timelines.

Indicator 2 : Coordinates and monitors progress and modifies plans at each stage of a process.
Indicator 3 : Maintains a continuously effective operation with minimal process related issues
Functional competency 2 :
QUALITY FOCUS

Accomplishing tasks by considering attention for detail & accuracy of processes with a constant focus on task
simplification

Indicator 1 : Actively works to simplify business processes to minimize and or eliminate bureaucrazy
Indicator 2 : Enhances quality, lowers costs and reduces cycle times
Indicator 3 : Ensures best practices are utilised to guide systems and process implementations to generate business results
PMA SECTION

(section for use of PM Advisor only)

General Comment : The incumbent of this position is expected to perform all other related duties as assigned.
JD Approval date :

Jan-11

Functional MD appr :

P.Y. Busquin

Function reports to :

Manager Business Outsourcing

Function/div :

Finance

Mandeep Kaur/Isaac Johnson

Sub-function/div :

JD prepared by :

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JOB DESCRIPTION
EMEA Manifesting/Finance Specialist
JOB TITLE Senior

Job Code

Job Purpose Supports the ongoing achievement and maintenance of contractual service levels (including
critical outsource operations). Designs and develops tools to monitor performance.
Job Scope EMEA Wide

Global projects

Critical outsource operations

Job Position Career Progression
JOB DESCRIPTION
Key accountability 1 :

Business & Technical Expertise: Maintains a good understanding of the FedEx & outsource businesses
and procedures; contractual & service requirements by using appropriate tools/ methods. Keeps up to
date with changes to support in development of workable solutions for the business.

Key accountability 2 : Reports: Ensures validity of data provided for research and analysis. Provides reports to the
vendor to monitor the quality levels. Co-ordinates the resolution of day to day contractual service
issues by monitoring defined service metrics. Monitors vendor performance by using established tools.
Key accountability 3 : Audits: Conducts on-floor audits and ensures vendor compliance. All identified issues are appropriately
highlighted to management. Assists the management in developing effective vendor audit processes
that address key compliance areas.
Key accountability 4 : Trainings: Identifies & recommends non-corporate training requirements for the vendor. Includes
development of documentation (job-aids, process flows etc), development of tools to monitor and
measure progress.
Key accountability 5 : Alignment: Builds effective alignments with key vendor personnel and relevant internal teams to
facilitate the manifesting and ship to collect operations. Co-ordinates for support in identifying and
understanding process related issues.
Key accountability 6 : Change Implementation: Participates in the planning and implementation of changes which may be
critical or complex, includes developing tools to monitor performance. Tailors recommendations
as per operating procedures.
Key accountability 7 : IT System Support: Liases with ITD by providing support in establishing network systems, network
coverage and data security. Includes advising and conducting pre-implementation activities like
dry run, creation of bulletin boards etc.
Key accountability 8 : Administration: Negotiates better rates with vendor. Performs any other assigned administrative
activities including contingency cover.
SKILLS & KNOWLEDGE
Local language

Fluent

English

Fluent

Interpersonal Skills

Very Good

Written & Verbal Communication Skills

Very Good

Cultural Awareness

Good

Networking Skills

Very Good

Analytical Skills

Very Good

Planning & Organising Skills

Good

Judgement & reasoning ability

Very Good

Process orientation

Good

P.C. Skills

Very Good

Understanding of operational/ financial systems

Very Good

Understanding of IT systems

Good
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COMPETENCIES
Core competency 1 :
BUSINESS & TECHN. EXPERTISE

Has the required technical & professional knowledge & commercial awareness; understands the FedEx business, philosophy,
mission & strategy.

Indicator 1 : Uses professional, technical, business and FedEx knowledge in a way that adds value to the business
Indicator 2 : Through use of effective techniques provides solutions to the customer & acquires customer's respect
Indicator 3 : Is commercially aware, recognises potential business opportunities and risks, bringing these to the attention of mngmt.
Core competency 2 :

Builds effective working relationships within own team, other functions (internal/external) and Customer base in order to
achieve set goals.

TEAM ALIGNMENT

Indicator 1 : Collaborates with & involves relevant others

Indicator 2 : Recognises consequences of actions for other functions
Indicator 3 : Demonstrates a positive attitude and behaves with dignity and respect to others.
Core competency 3 :
Identifies the forms of communication to cleary convey the desired message in an effective and engaging manner.

COMMUNICATION

Indicator 1 : Uses appropriate communication tools in a simple language to deliver the desired message.
Indicator 2 : Ensures understanding.
Indicator 3 :
Core competency 4 :
COMMITMENT TO RESULTS

Confirms and clarifies to accurately comprehend communication

With a flexible approach, focuses on achieving set goals by using effectiving methods to prioritise & plan work.

Indicator 1 : Achieves key deadlines with work of apprpriate standard/quality that provides an enhanced CE.
Indicator 2 : Persistent in achieving goals using the right methods despite obstacles & frustrations.
Indicator 3 : Applies a "whatever it takes" attitude to achieve mutliple goals by keeping relevant parties informed.
Core competency 5 :

Correctly determines the root cause of problems, identifies potential solutions and implements the most appropriate or the
approved solutions.

PROBLEM SOLVING

Indicator 1 : Gathers/analyses relevant data and correctly determines the root cause of problems.
Indicator 2 : Anticipates potential risks and recommends solutions.
Indicator 3 : Implements the most appropriate/approved solution and reviews/audits for effectiveness.
Functional competency 1 :
PROCESS MANAGEMENT

Indicator 1 :

Adheres to predefined processes and recommends modifications to continuously improve efficiency.

Uses structured techniques to define and document critical tasks responsibilites and expectations/timelines.

Indicator 2 : Coordinates and monitors progress and modifies plans at each stage of a process.
Indicator 3 : Maintains a continuously effective operation with minimal process related issues
Functional competency 2 :
QUALITY FOCUS

Accomplishing tasks by considering attention for detail & accuracy of processes with a constant focus on task simplification.

Indicator 1 : Actively works to simplify business processes to minimize and or eliminate bureaucrazy
Indicator 2 : Enhances quality, lowers costs and reduces cycle times
Indicator 3 : Ensures best practices are utilised to guide systems and process implementations to generate business results
PMA SECTION

(section for use of PM Advisor only)

General Comment : The incumbent of this position is expected to perform all other related duties as assigned.
JD Approval date :

Jan-11

Functional MD appr :

Function reports to :

Manager Business Outsourcing

Function/div :

Mandeep Kaur/Isaac Johnson

Sub-function/div :

JD prepared by :

P.Y. Busquin

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