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Enterprise Description
Release 6.2.2
Issue 3
June 2014
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June 2014
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Contents
Chapter 1: Introduction...................................................................................................... 7
Purpose..................................................................................................................................................... 7
Intended audience.................................................................................................................................... 7
Document changes since the last issue.................................................................................................... 7
Related resources..................................................................................................................................... 8
Documentation................................................................................................................................. 8
Training............................................................................................................................................ 10
Viewing Avaya Mentor videos.......................................................................................................... 11
Support...................................................................................................................................................... 11
Chapter 2: Avaya Aura Solution for Midsize Enterprise overview............................... 13
Midsize Enterprise Features..................................................................................................................... 13
High Availability................................................................................................................................ 15
Consolidated backup and restore..................................................................................................... 17
Services Virtual Machine.................................................................................................................. 17
Midsize Enterprise Release 6.2.2 features............................................................................................... 18
Topology................................................................................................................................................... 19
Components.............................................................................................................................................. 20
Caveats and limitations............................................................................................................................. 21
Chapter 3: Solution specifications.................................................................................... 23
Reference configurations.......................................................................................................................... 23
Midsize Enterprise Capacities................................................................................................................... 23
Hardware and software options................................................................................................................ 24
Pre-staged servers........................................................................................................................... 24
Supported servers............................................................................................................................ 25
Server port assignments.................................................................................................................. 25
Midsize Enterprise Total disk usage................................................................................................. 25
Product interoperability..................................................................................................................... 26
Supported endpoints........................................................................................................................ 27
Midsize Enterprise Upgrade and migration paths..................................................................................... 27
Glossary............................................................................................................................... 29
Index..................................................................................................................................... 31
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Chapter 1: Introduction
Purpose
This document describes the Avaya Aura Solution for Midsize Enterprise market solution from
a holistic perspective focusing on the strategic, enterprise, and functional views of the
architecture.
This document also includes a high-level description of each verified reference configuration
for the Avaya Aura Solution for Midsize Enterprise.
Intended audience
This document is intended for personnel who want a high-level description of how the Avaya
Aura Solution for Midsize Enterprise and related verified reference configurations meet
customer requirements.
The primary audience for this document is the Sales Engineer (Avaya and Business Partner).
Solution Architects and Implementation Engineers are a secondary audience for this
document.
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Introduction
Related resources
Documentation
You can download documents from the Avaya Support website at http://support.avaya.com.
For the latest information, see the Release Notes.
The following table lists the documents related to Midsize Enterprise.
Title
Description
Audience
Overview
Avaya Aura Solution for
Midsize Enterprise Description
Sales engineers
Implementing
Implementation
engineers
Implementation
engineers
Support
personnel
Support
personnel
Implementation
engineers
Implementation
engineers
Support
personnel
Support
personnel
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Related resources
Title
Description
Audience
Implementation
engineers
Implementation
engineers
Implementation
engineers
Support
personnel
Support
personnel
Support
personnel
Installing the HP ProLiant
DL360 G7 Server
Implementation
engineers
Implementation
engineers
Implementation
engineers
Implementation
engineers
Support
personnel
Support
personnel
Support
personnel
Support
personnel
Supporting
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Introduction
Title
Description
Audience
Maintaining and
troubleshooting Avaya Aura
Session Manager
Implementation
engineers
Support
personnel
Maintaining and
troubleshooting the HP
ProLiant DL360 G7 server
Implementation
engineers
Maintaining and
troubleshooting the HP
ProLiant DL360p G8 server
Implementation
engineers
Sales engineers
Support
personnel
Support
personnel
Implementation
engineers
Support
personnel
Sales engineers
Sales engineers
Implementation
engineers
Support
personnel
Implementation
engineers
Support
personnel
Training
The following courses are available on the Avaya Learning website at www.avayalearning.com. After logging into the website, enter the course code or the course title in the
Search field and click Go to search for the course.
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Support
Course code
Course title
4U00051V
ASC01050OEN
ASC01051OEN
Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release
notes, downloads, and resolutions to issues. Use the online service request system to create
a service request. Chat with live agents to get answers to questions, or request an agent to
connect you to a support team if an issue requires additional expertise.
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Introduction
12
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13
ongoing management. Installing the Midsize Enterprise template on a single server is faster
than installing the suite of applications separately. System configuration is streamlined through
the use of pre-defined templates and pre-staged applications.
Lower costs
Midsize Enterprise:
reduces the time and cost associated with administration, maintenance, and application
deployment. The pre-configured solution can be installed quickly and easily in about one
hour.
decreases IT overhead with fewer devices to manage. System maintenance and
integrated services for administrators (upgrades, backup/restore) requires 75% less
time.
is less expensive to buy. 75% less hardware is required.
lowers carbon footprint. Virtualization uses 75% less power and cooling compared to
traditional deployments.
SIP trunking can reduce telecommunication expenses from 20% to 50% by centralizing trunks,
reducing trunk access charges, and lowering toll-charge and long-distance rates. SIP trunking
provides flexible and intelligent routing of inbound calls.
Single Server Modular Messaging simplifies rollouts and lowers hardware maintenance costs
by 50% (based on a typical customer configuration).
Productivity
Midsize Enterprise addresses the challenge of anytime, anywhere worker productivity by
providing consistent Unified Communications capabilities to all users regardless of location.
Midsize enterprises can provide customers with embedded call center support and ACD
routing. The optional Contact Center Express (CCE) offers multi-channel contact center.
Employees are accessible to customers and co-workers whether they are mobile,
telecommuting from home, or working at another office or branch location.
Employees can receive and retrieve their messages in a single, unified mailbox, be notified of
important messages and callers, and access corporate directories.
Midsize Enterprise provides application support for a variety of customer-provided devices,
including the Avaya Flare Communicator for iPad Devices.
Presence-enabled communication increases workforce efficiency through the visibility of the
availability of each person in the enterprise. Midsize Enterprise integrates with solutions from
companies such as Microsoft, IBM, and Google.
Business continuity
Each virtual server acts completely independently from one another and supports a Survivable
Remote server (formerly Local Survivable Processor).
Secure Access Link (SAL) provides secure alarming and remote access to Avaya Expert
Systems over IP and HTTPS with full audit trails for customer review.
The High Availability option offers full server redundancy.
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Streamlined installation
Installation time is 90 minutes. The Midsize Enterprise template is pre-staged on the server by
a distribution partner with pre-defined values for administration and network identity.
Configuration requirements
Managing and configuring Midsize Enterprise requires the following:
Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applications
or virtual machines in the server, and one (1) is needed for the required H.248 Media
Gateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248
Media Gateway IP addresses must be reachable from that subnet. You also require an
IP address for each of your endpoints. You can assign IP addresses either statically or
by using DHCP.
Note:
If the optional Services VM is included, twelve (12) IP addresses and hostnames are
required.
Seven (7) username/password pairs.
Four (4) license files must be downloaded and applied to Midsize Enterprise.
Communication Manager, Application Enablement Services, Session Manager, and
Presence Services continue to be licensed individually. You can download the four
licenses from PLDS as a single download transaction.
High Availability
Midsize Enterprise supports High Availability installations with redundant server configurations
and remote sites that require a survivable branch or survivable remote solution. In the High
Availability configuration, the primary and backup servers use a virtual server address for
communication with external devices.
Midsize Enterprise uses the Fast Reboot High Availability functionality of System Platform. If
the primary server fails, applications continue operating on a second server. This configuration
requires a physical connection (crossover LAN cable) between the active and standby servers.
The cable serves as a high speed, low latency connection for disk mirroring. The cable also
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15
serves as a redundant communication path between the active and standby servers. The
standby server distinguishes communication failures (which do not cause a failover) from
problems with the active server (which do cause a failover).
Because the cable must physically connect the servers, the active and standby servers must
be located within 100 meters of each other. The failover time is less than 10 minutes, not
including re-registration. You can enable or add High Availability to an existing single server
without reinstalling the Midsize Enterprise template on the original server.
See Installing and Configuring Avaya Aura System Platform on the Avaya support website
for more information about High Availability.
16
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17
Streamlined installation
For Midsize Enterprise Release 6.2.2, installation time is reduced from 3.5 hours to 90 minutes.
The Midsize Enterprise 6.2.2 template is pre-staged on the server by a distribution partner with
pre-defined values for administration and network identity.
Configuration requirements
To manage and configure Midsize Enterprise 6.2.2, the following are required:
Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applications
or virtual machines in the server, and one (1) is needed for the required H.248 Media
Gateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248
Media Gateway IP addresses must be reachable from that subnet. You also require an
IP address for each of your endpoints. You can assign IP addresses either statically or
by using DHCP.
Note:
If the optional Services VM is included, twleve (12) IP addresses and hostnames are
required.
Seven (7) username/password pairs.
Four (4) license files must be downloaded and applied to Midsize Enterprise.
Communication Manager, Application Enablement Services, Session Manager, and
Presence Services continue to be licensed individually. You can download the four
licenses from PLDS as a single download transaction.
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Topology
Topology
The Avaya Aura Solution for Midsize Enterprise is implemented as an Avaya Aura System
Platform template. The template combines various Avaya Aura applications on a single
server.
The Midsize Enterprise template resides on System Platform with the following domains:
Domain 0: Hypervisor as part of System Platform
Cdom: System Platform Console Domain
Services Domain including SAL (Secure Access Link)
Midsize Enterprise applications which include:
- Avaya Aura Application Enablement Services
- Avaya Aura Communication Manager/Communication Manager Messaging
- Avaya Aura Presence Services
- Avaya Aura Session Manager
- Avaya Aura System Manager
- Avaya Aura Utility Services
The following diagram shows the high-level topology for a Midsize Enterprise system.
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Components
The Midsize Enterprise template includes the following Avaya Aura applications:
Communication
Manager
Communication
Manager
Messaging
Application
Enablement
Services
20
Services Virtual
Machine
The Secure Access Link Gateway (SAL Gateway) runs on the Services
Virtual Machine (services_vm) domain. The Services VM is a separate
template. The Services VM must be disabled if the SAL Gateway is
running in a separate, dedicated server elsewhere in the network. The
Services VM can be enabled at any time.
Session Manager
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System Manager
Utility Services
Midsize Enterprise uses System Platform technology to virtualize the applications on a single
server. All applications are installed using the System Platform web console.
See the release notes for eaco of the applications for additional fixes, known issues, and
workarounds. The release notes are available on the Avaya support website at http://
support.avaya.com.
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22
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Reference configurations
The Avaya Aura Solution for Midsize Enterprise offer consists of the following options:
Reference configuration
Deployment scenario
Primary platform
Mid-market enterprises
SIP-based platforms
Mid-market enterprises
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Solution specifications
24
IP Address
Domain-0
SPDomain0.mydomainnam
e.com
192.168.1.1
Cdom
SPCdom.mydomainname.c
om
192.168.1.2
SPsvm.mydomainname.co
m
192.168.1.3
Communication Manager
cm1.mydomainname.com
192.168.1.4
Utility Services
utility.mydomainname.com
192.168.1.5
Application Enablement
Services
aes.mydomainname.com
192.168.1.6
Session Manager
sm1.mydomainname.com
192.168.1.8
N/A
192.168.1.9
Presence Services
presence.mydomainname.c
om
192.168.1.10
System Manager
smgr.mydomainname.com
192.168.1.11
WebLM
N/A
192.168.1.11
Default Gateway
N/A
192.168.1.254
N/A
mydomainname.com
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Supported servers
Midsize Enterprise 6.2.2 is supported on the following servers:
HP ProLiant DL360 G7, Material Code 263762
HP ProLiant DL360p G8, Material Code 303560
97 GB
90 GB System Platform
7 GB Services Virtual Machine
40 GB
Application Enablement
Services
40 GB (2 x 20 GB base)
Communication Manager
66 GB
2 x 8 GB base (logical volume non-preserved)
50 GB (logical volume preserved)
Communication Manager
Messaging
72 GB
2 x 1 GB Base (database part of logical volume)
70 GB message store
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Solution specifications
Presence Services
160 GB (2 x 80 GB base)
Session Manager
44 GB (2 x 22 GB base)
System Manager
102 GB
2 x 30 GB Base
30 GB for System Manager and Session Manager
performance
10 GB for System Manager/Collaboration Server 1000
applications
20 GB data
Utility Services
20 GB (2 x 10 GB base)
Overall TOTAL
Approximately 641 GB
Product interoperability
Midsize Enterprise offers a complete integrated Avaya Aura system on a single server. The
following components are included with Midsize Enterprise:
Avaya Aura Application Enablement Services
Avaya Aura Communication Manager
Avaya Aura Messaging
Communication Manager Messaging stand-alone
Avaya Aura Contact Center
Avaya Aura Presence Services
Avaya Aura Conferencing
Avaya Aura Session Manager
Session Border Controller for Enterprise (SBCE)
Avaya Aura System Manager
Secure Access Link
Avaya WebLM
For updates, known issues, and workarounds, see the Release Notes for each of the
applications on the Avaya support website at http://support.avaya.com.
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Supported endpoints
Midsize Enterprise supports all endpoints that are supported by the individual applications
which are included in the Midsize Enterprise template.
Midsize Enterprise supports up to 2,400 endpoints including H.323, DCP, digital, analog, and
SIP endpoints.
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Solution specifications
Media Services has been replaced by a hardware gateway. Midsize Business Template users
who are running Media Services must implement a gateway product for media services. Media
Services was a software implementation option that was included in the Midsize Business
Template offer. To replace this functionality, deploy Avaya Aura G430, G450, and G650
gateways.
28
Template
Build #
New server?
New
license?
Procedure/Document
Midsize
Business
Template 5.2.1
10
Yes
Yes
Migration. See
Upgrading Avaya Aura
Midsize Business
Template to Avaya
Aura Solution for
Midsize Enterprise
Midsize
Enterprise 6.1.0
2580
Yes new
MAC
Migration. See
Upgrading Avaya Aura
Solution for Midsize
Enterprise
Midsize
Enterprise 6.1.0
2580
No, if valid
Template upgrade. See
Support End Upgrading Avaya Aura
Date.
Solution for Midsize
Enterprise
Midsize
Enterprise 6.2.0
3105
No, if valid
Template upgrade. See
Support End Upgrading Avaya Aura
Date.
Solution for Midsize
Enterprise
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Glossary
ABIT file
Applications
The specific Avaya Aura products that make up Solution for Midsize
Enterprise such as Communication Manager and System Manager.
Authentication
File
Cdom
Certificate
enrollment
password
Dom-0
Domain-based
routing
Electronic Preinstallation
Worksheet
Endpoint
Enrollment
Password
EPW file
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Locations
Locations
Managed element
PLDS
Product Licensing
and Delivery
System
SAL
Secure Access
Link
The Secure Access Link (SAL) Gateway provides remote access and
alarming for serviceability of applications on System Platform for Avaya
remote support engineers and Avaya Partners.
SIP entity
A SIP entity is a network entity that is part of the SIP system. SIP entities
include Session Manager instances, Communication Managers, and SIP
trunks.
System Platform
Virtualization
WebLM
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Index
A
B
backup ........................................................................ 17
C
capacities ................................................................... 23
caveats ....................................................................... 21
Communication Manager description ......................... 20
D
diagram ...................................................................... 19
product ................................................................. 19
disk usage .................................................................. 25
document changes ....................................................... 7
E
endpoints .................................................................... 27
supported ............................................................. 27
O
overview ..................................................................... 13
P
port assignments ........................................................ 25
server ................................................................... 25
Presence Services description ................................... 20
product ....................................................................... 26
interoperability ......................................................26
R
related documentation ..................................................8
restore ........................................................................ 17
interoperability ............................................................ 26
limitations ................................................................... 21
F
features ................................................................. 13, 18
H
high availability ........................................................... 15
high Availability setup ................................................. 16
high-level description ..................................................13
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training ........................................................................10
videos ......................................................................... 11
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