Take Test: Unit

I Assessment
11/16/2014

Question 1
1.

The shared set of values and norms that guide organizational member interactions with each
other and customers is referred to as organizational __________.
Answer

change
design
structure
culture
4 points

Question 2
1.

Given that there are inside and outside stakeholders, indicate which of the following is NOT an
example of an outside stakeholder?
Answer

Union
Government
Managers
Supplier
4 points

Question 3
1.

The decision sets that individuals experience when they must decide upon "the right thing to do,"
even though it may go against self interests, is regarded as __________.
Answer

an ethical dilemma

an agency problem
a self-dealing
a collusion
4 points

Question 4
1.

The process by which organizations redesign structures and cultures to move from a current state
to an intended future state in order to increase effectiveness is termed __________.
Answer

stakeholder
agency theory
organizational change
transaction costs
4 points

Question 5
1.

__________ refers to the vertical ordering of organizational roles according to their relative
authority.
Answer

Hierarchy
Advocacy
Groupthink
Strategy
4 points

Question 6
1.

Those having claim to an organization including what it does and how well it performs are
termed __________.
Answer

stakeholders
consumers
cartel
division of labor

4 points

Question 7
1.

The __________ refers to the system of hierarchical reporting relationships within an

organization.
Answer

cartel
chain of command
division of labor
union
4 points

Question 8
1.

Which theory provides a mechanism for considering complex authority relationships, including
the delegation of decision making authority or control over resources from one person, the
principal, to another, the agent?
Answer

Organizational
Resource dependence
Agency
Institutional
4 points

Question 9
1.

__________ is a tool used by people to coordinate their actions to obtain something they desire
or value.
Answer

Entrepreneurship
An organization
A hierarchy
Shareholder wealth
4 points

Question 10

1.

__________ are cost savings that result when goods and services are produced in large volume
on automated production lines.
Answer

Economies of scope
Economies of scale
Inputs
Outputs
4 points
1.

Create a code of ethics for an organization of your choice. For each

point in the code of ethics, describe an ethical dilemma that would be
resolved using the code of ethics.
Answer

Metro Transit (Wave Transit)

Mission Statement Metro Transit operates a public service, using public funds and facilities. As
such, all employees have a responsibility to safe guard public assets and maintain the highest
standards of ethical conduct in their performance of public business. Also employees of Metro
Transit are expected to conducts themselves in a professional manner toward fellow employee
and customers. Employees should promote a respectful and safe atmosphere with the goal of
improving their service capability and their working environment.
General employee conduct while at work- all employee of Metro Transit should conduct
themselves in a professional manner on and off premises while wearing company uniform.
Employees should show respect to each other and Management.
Conflicts of interest- Employees of Metro Transit are prohibited from taking employment form
a company that Metro Transit conduct business with.
Employees of Metro Transit are prohibited from seeking employment with a competitor of Metro
Transit for a minimum of three years. Employees of Metro Transit should not let any outside
obligation, are other employment take priority form permitting their work duties.
Confidentiality- Employees of Metro transit are prohibited for discussing, company agenda
outside of the company.
Employees should not discus business with any Transits competitors.
Gifts -Anyone employed with Mobile Transit are prohibited from take bribes are gift for
exchange of business are company partners.
Discrimination- No Employee should discriminate against each other base on sex, sexuality or
ethnicity. No employee should be denied a job based on sex, sexuality or ethnicity.

Sexual harassment Metro Transit will not prohibit sexual harassment.

Violating the Code of Ethic- Anyone that violated the Code of Ethic are subject to termination
are discipline set by the department head.
Reference:
Metro Transit (Wave Transit) Employee handbook

Question 12
1.

What is the relationship among organizational theory, design, change,

and organizational structure and culture?
Answer
Organizational theory- is the study of how organizations function and
how they affect and are affected by the environment by the environment
in which they operate
Organizational design- is the process by which managers select and
manage aspects of structure and culture so an organization can control
the activities necessary to achieve its goals.
Organizational change- is the process by which organization moves from
their present state to some desired future state to increase their
effectiveness.
Organizational structures- is the formal system of task and authority
relationships that control how people coordinate their actions and use
resources to achieve organizational goals
Organizational culture- is the set of shared values and norms that
controls organization members interactions with each other and with
suppliers, customers, and other people outside the organization.
Organizational theory set the grown rule for organizational design, change organization structure and
culture.

The link between organizational design and change , organization design is the digram on why and how a decision are made for
design structure for an organization doesnt me the plan could change at some point. Organzional design set the present what d
every day changes.
Organizational structure and culture co-exist when member of an organization to for fill their work duties. The member of the
design and change instruct orginzation member how to conduct themselves in a working relationship and how their action wou