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1. Question
1 p o in ts
Frequency of communication
Stakeholders communication requirements
Desired an d cu rren t en g ag emen t levels o f key stakeh o ld ers
Person responsible for communicating the information
I n co rrect
The desired and current engagement levels of key stakeholders are documented in the stakeholder management plan. The rest of the choices are the
components of the communications management plan. [PMBOK 5th edition, Page 296, 403]
2. Question
1 p o in ts
Trend reports
Fo recastin g rep o rt
Status report
Project report
I n co rrect
The report that predicts future project status is called forecasting report.
3. Question
1 p o in ts
You are working on a project with a fixed fee contract, therefore communications should tend toward?
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
Anytime contracts are involved in a project, the project manager/team should use formal written communication methods. [PMBOK 5th edition, Page 287]
4. Question
1 p o in ts
You have been assigned as project manager of a software development project. One of the requirements is to use a remote team and you find that that the
remote team has limited technical communications capabilities. This is an example of:
An assumption
A hindrance
A co n strain t
A show-stopper
I n co rrect
This is an example of a constraint. Constraints are factors that limit a project management teams options. Examples of constraints include team members
situated in different geographical locations, incompatible communication software versions or limited technical communications capabilities. [PMBOK 5th
edition, Page 124]
5. Question
1 p o in ts
Scheduling
Pro g ress rep o rtin g
Forecasting
Status reporting
I n co rrect
Progress reporting shows project completion percentag
6. Question
1 p o in ts
Which of the following report explains the current condition of the project?
7. Question
1 p o in ts
An issue log or action-item log is a tool that can be used to document and monitor the resolution of issues. At a minimum, the issue log should contain:
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
An issue log should at a minimum contain the owner name and a target resolution date. An issues should be clarified in a way that it can be resolved.
Unresolved issues can be a major source of conflict and project delays. Having just the owner name or target resolution date leaves the issue log
incomplete. Providing additional details such as financial impact on the project, impact on schedule, number of days the issue is unresolved etc. are niceto-haves beyond the minimum requirement of just the owner name and target resolution date. [PMBOK 5th edition, Page 305]
8. Question
1 p o in ts
9. Question
1 p o in ts
During a project status meeting, a project manager presented sensitive information related to the project. However, this information was not intended to be
available to the audience. Which of the following processes was incorrectly done resulting in the project manager communicating sensitive information to
the wrong audience?
10. Question
1 p o in ts
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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11. Question
1 p o in ts
Gene is the project manager of a large highway expansion project. He has a number of stakeholders with competing priorities and agendas, and often has to
resolve conflicts between stakeholders. Which knowledge area manages communications with the project stakeholders?
12. Question
1 p o in ts
You are planning out the communications methods to use as part of stakeholder management. The most effective means for communicating and resolving
issues with stakeholders is:
Electronic mail.
Status reports.
Telephone calls.
Face-to -face meetin g s
I n co rrect
Face to face meetings are interactive, and hence are the most effective means for communicating and resolving issues with stakeholders. [PMBOK 5th
edition, Page 295]
13. Question
1 p o in ts
14. Question
1 p o in ts
R isk R eg ister
Person that will issue weekly reports
Glossary of Common Terminology
Escalation List/Contacts
I n co rrect
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The Risk Register is part of Risk Management and is not included in the Communications Management Plan. [PMBOK 5th edition, Page 296]
15. Question
1 p o in ts
In a sender-receiver model for communication, information is sent and received between two parties, defined as the sender and the receiver. In such a
model, anything that interferes with the transmission and understanding of the message is called:
No ise
Constraint
Decode
Medium
I n co rrect
In a sender-receiver model, the key components include encoding of thoughts or ideas, a message as the output of encoding, a medium to convey the
message and decoding the message back into meaningful thoughts or ideas. Anything that interferes with the transmission and understanding of the
message is termed as noise (for example: distance). [PMBOK 5th edition, Page 293]
16. Question
1 p o in ts
Body language plays an important role in effective communications. This relates to which of the following communications dimensions?
Informal
No n verb al
Formal
Verbal
I n co rrect
The body language relates to the nonverbal dimension of communications. [PMBOK 5th edition, Page 287]
17. Question
1 p o in ts
18. Question
1 p o in ts
Managing Risks
Updating the Project Management Plan
Working Scheduled Activities
C o mmu n icatin g
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
Most projects fail because of poor communication. Successful project managers spend a great deal of time communicating. [PMBOK 5th edition, Page 287]
19. Question
1 p o in ts
If a customer requests for additional work that is not in the contract, then what type of communication should the customer use?
Fo rmal Written
Verbal
Noise
Informal Verbal
I n co rrect
Formal written is to be followed for this type of request
20. Question
1 p o in ts
A project initially starts out with 3 stakeholders but the number increases to 7 during the course of the project. How many channels does the project
manager now need to manage?
10 channels
18 channels
21 ch an n els
7 channels
I n co rrect
The correct answer is 21. The number of channels = n(n-1)/2 where n is the number of stakeholders. Since there are 7 stakeholders now, the number of
channels is 7 X 6 / 2 = 21. [PMBOK 5th edition, Page 292]
21. Question
1 p o in ts
You are working on a project with a fixed fee contract, therefore communications should tend toward?
22. Question
1 p o in ts
No matter how good you are in communicating, information distribution to stakeholders as planned is a challenging task. Many tools and techniques are
used during the Manage Communications process EXCEPT:
Communication models
Wo rk p erfo rman ce rep o rts
Performance reporting
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
The work performance reports are inputs to the Manage Communications process. The rest of the choices are the valid tools and techniques of the
Manage Communications process. [PMBOK 5th edition, Page 297]
23. Question
1 p o in ts
24. Question
1 p o in ts
25. Question
1 p o in ts
If you are writing a proposal for additional funding, which communication style should you choose?
26. Question
1 p o in ts
Push Communication
Noise
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
Video Conferencing, phone calls, etc. are examples of Interactive Communications. Letter, memos, fax , email, etc. are examples of Push Communication.
Internet site, e-learning, etc. are examples of Pull communication. PMBOK page no 295.
27. Question
1 p o in ts
Throughout various project meetings you have documented differences in opinion, situations to be investigated and emerging or unanticipated
responsibilities. These are all inputs to what document?
I ssu e Lo g
RACI Chart
Project Performance Appraisals
Risk Register
I n co rrect
These are all inputs to an issue log. The issue log is a written document and helps address obstacles that can prevent the team from achieving its goals.
[PMBOK 5th edition, Page 305]
28. Question
1 p o in ts
formal
w ritten
verbal
non formal
I n co rrect
It should be written.
29. Question
1 p o in ts
You are holding a kick off meeting for the build out of a new data center. This will be the largest, most costly and most complex project you have worked on
in your career. You have counted up the number of stakeholders, vendors and project team members to be 52. In order to stress to the group how
important and difficult communication will be on the project you want to tell them how many channels of communication exist on the project. What would
you tell them?
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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30. Question
1 p o in ts
31. Question
1 p o in ts
Fo recastin g
risk management plan
Progress reporting
Status reporting
I n co rrect
Forecasting is a form of estimate that describes the potential needs of a project in future.
32. Question
1 p o in ts
As project manager, you find you are constantly dealing with conflict amongst your team members. Everyone argues over sharing available project resources
so you plan to use a conflict resolution method to alleviate the tension between team members. What conflict resolution method is NOT recognized by the
Project Management Institute?
Elab o ratio n
Withdrawal
Forcing
Smoothing
I n co rrect
Elaboration is not one of the five conflict-resolving methods that are recognized and endorsed by the Project Management Institute (PMI). The five
methods recognized and endorsed by PMI include Forcing, Smoothing, Compromising, Collaborating and Withdrawing. [PMBOK 5th edition, Page 283]
33. Question
1 p o in ts
Email
FAX
All
Phone
I n co rrect
You can communicate information by mail, by email, in person, in meetings, by phone, or by fax.
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34. Question
1 p o in ts
Interesting
Urgent
O n time
Simple
I n co rrect
Information is not useful to the receiver if it is not on time. Information to be useful, must come at the correct time otherwise has no value.
35. Question
1 p o in ts
You are reviewing a project with Tom, a new project manager. While discussing the communication requirements with Tom, you find that he has an
impression that a project with n number of stakeholders has n communication channels. You are aware that this is wrong. What is the right answer?
36. Question
1 p o in ts
You are managing the communication requirements for your project. You find that certain general management skills come into play as part of managing
stakeholder requirements and that there are different dimensions to communication that you have to plan for as the sender of information. Which of the
following is not a dimension of communicating?
37. Question
1 p o in ts
Which of the following processes goes beyond the distribution of relevant information and seeks to ensure that the information being communicated to
project stakeholders has been appropriately generated, as well as received and understood?
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
The Manage Communications process goes beyond the distribution of relevant information and seeks to ensure that the information being communicated
to project stakeholders has been appropriately generated, as well as received and understood. [PMBOK 5th edition, Page 298]
38. Question
1 p o in ts
There are 10 stakeholders in Megamarts ERP deployment project. How many potential communications channels are there?
10
30
45
25
I n co rrect
The total number of communications channels is n(n-1)/2, where n=number of stakeholders. [PMBOK 5th edition, Page 292]
39. Question
1 p o in ts
Sheila is a project manager managing a global project. She has stakeholders located in various parts of the globe. Due to the nature of the project, she also
has large volumes of information that needs to be shared with the recipients. What type of communication method should she prefer for this purpose?
40. Question
1 p o in ts
Sponsor
S takeh o ld ers
Project team
Management
I n co rrect
The communication management plan is developed to meet the needs of the stakeholders.
41. Question
1 p o in ts
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
The output of managing stakeholders are updated project documents , approved change requests, updates of organizational process assets, and updates
on the project management plan.
42. Question
1 p o in ts
43. Question
1 p o in ts
The formal acceptance of the product of the project is done during _________
Report Performance
Ad min istrative C lo su re
All
Managing stakeholder's expectation
I n co rrect
The Formal acceptance of the product of the project is done during Administrative Closure.
44. Question
1 p o in ts
You are holding a kick off meeting for the build out of a new data center. This will be the largest, most costly and most complex project you have worked on
in your career. You have counted up the number of stakeholders, vendors and project team members to be 52. In order to stress to the group how
important and difficult communication will be on the project you want to tell them how many channels of communication exist on the project. What would
you tell them?
45. Question
1 p o in ts
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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I n co rrect
Project Managers usually spend 50% of their time in meetings
46. Question
1 p o in ts
Scope statement
Project charter
Monthly status report
C o mmu n icatio n man ag emen t p lan
I n co rrect
The expected level of details of performance report of a project are described in communication management plan.
47. Question
1 p o in ts
Which of the following has been identified as one of the single biggest reasons for project success or failure?
Costs
Schedule
Scope
C o mmu n icatio n
I n co rrect
Communication has been identified as one of the single biggest reasons for project success or failure. Effective communication within the project team and
stakeholders is essential. [PMBOK 5th edition, Page 515]
48. Question
1 p o in ts
Alan is the project manager of a project with 6 stakeholders. If the number of stakeholders goes up to 8, how many additional channels does he have to
manage?
2
13
14
28
I n co rrect
The formula to calculate the number of channels is n*(n-1)/2 where n is the number of stakeholders. In the original situation, with 6 stakeholders, the no.
of channels is 6 * (6 1) / 2 = 30 / 2 = 15 In the new situation, with 8 stakeholders, the no. of channels is 8 * (8 1) / 2 = 56 / 2 = 28. Hence the additional
number channels to manage is = 28-15 = 13. [PMBOK 5th edition, Page 292]
http://www.pmpden.com/pmbok-5-exam-questions/project-communications-management-questions/
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49. Question
1 p o in ts
50. Question
1 p o in ts
You are the Project Manager and are responsible for the development of a mall. As with any construction project, there will be multiple iterations of
blueprints and engineering drawings, so you have decided to create an online database that can be used to query the documents by name, type, date, etc.
This is an example of what type of communication tool?
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