To cater the high growth areas of National Highways forming a part of Golden Quadrilateral and N-S,

E-W corridors, Indian Oil has launched Flagship Outlets, which have been branded as Swagat Retail
Outlets.

The facilities in the Swagat outlets is designed for, Best Q&Q standards in the industry through Retail
Outlet site and tank truck automation Third party certification through Bureau Veritas Fortnight
sampling thru Quality Audit Officers Training through a professional agency for the Dealer
Incentives available on fuel purchases in the form of loyalty points redeemable against fuel/lubes
and other rewards.

Xtra Care

The launch of Xtra Care was the culmination of a series of plans in retail design, product and
service up capability training, automation, loyalty programme, retail site management
techniques all benchmarked to global standards. While the industry standard is to take
samples on a quarterly basis, Indian Oil has moved several steps ahead by introducing
fortnightly random sampling with specific importance given to RON (Research Octane
Number) sampling which is truly the definitive test for quality and quantity. The surveillance
audits by BV are being done on a more comprehensive basis. In another pioneering move, the
third party certification, by BV, is also being done, for the first time, on a range of parameters
that include hygiene, service, efficiency of fore court, allied services and customer
satisfaction.

Training
GENERAL
Indian Oil, has envisioned to become a major, diversified, transnational, integrated energy
ompany and has continuously improved upon it's technology and aligning it's resource for
creating

wealth

for

the

nation.

In order to meet the emerging challenges of post deregulated era of the oil sector, Indian Oil
has, in 1995, setup the Indian Oil Institute of Petroleum Management (IiPM), as an apex
center for learning, the only of it's kind in the petroleum sector, to create a vibrant brigade of
knowledge managers to lead Indian Energy companies. Since last eleven years, IiPM has
been conducting management development programmes of global standard. The institute
with its sprawling campus of 16 acres and lush green landscape of natural surrounding has
excellent facilities to accommodate over 100 participants at a time. It also has a 10 executive
suits block earmarked to accommodate the visiting faculty. The institute is centrally airconditioned with 100% power back up and all allied modern infrastructure like state of art
library, a well equipped computer center, playground and gym. Indian Oil Institute of
Petroleum Management, an ISO 9001:2000 certified institute, was awarded the Golden
Peacock National Training Award by Institute of Directors for excellence in training in the
year 1998, 2000 and 2005, and the Best innovation in Teaching Award by the Association of
Indian Management Schools in the year 1998-99.