Professional Documents
Culture Documents
By Sid Calayag
Agenda
MANAGEMENT
RESPONSIBILITY
C C
U U
RESOURCE MANAGEMENT
S S
T T
PRODUCT REALIZATION
O O
Requirements INPUT
PROCESS OUTPUT
M A P
M
C D
E E
4
THE PDCA CYCLE
VERIFY
PLAN
ACT DO
EVALUATE IMPLEMENT
CHECK
STUDY
VALIDATE
Interview and Question Technique
• Interview
• Reason
• Steps
• Question Techniques
• Closed-ended Question
• Open-ended question
• Show-me Question
Sample
Drawback
• May result in poor coverage.
• Restrict interview questions
• May cause the auditor to use an outdated
tool if not updated according to the new
standard
• Conformity,
• Conformance, or
• Compliance?
How well do you know the new ISO 9001:2000 standard? Can you identify the
clauses for these requirements?
1. Reviewing the system at planned intervals
2. Identifying the status of product measurements
3. Maintaining process equipment
4. Handling, packaging, and storing products
5. Preventing the "recurrence" of nonconformities
6. Maintaining evidence of conformity of acceptance criteria
7. Ensuring requirements are complete and unambiguous
8. Identifying the control of outsourced processes
9. Planning for design review, verification, and validation
10. Including a quality manual in the documentation
answer
Auditor Training rev 0 022009 24
Toughest Requirements
Purpose
To communicate the integrity, objectivity,
confidentiality, and competence expected of
internal auditors, as well as, to provide a means
for them to pledge their commitment to these
principles.
Integrity
The integrity of internal auditors establishes trust
and provides the basis for relying on their
judgment. As an internal auditor, I pledge to:
1. Perform my work with honesty, accuracy,
fairness, and responsibility.
2. Not engage in activities that might discredit
the audit profession or my organization.
Confidentiality
Internal auditors must respect the value and ownership of the
information they receive and not disclose it without the
appropriate authority (unless obligated for legal or
professional reasons). As an internal auditor, I pledge to:
6. Be prudent in the use and protection of the information
acquired during my audit duties.
7. Not use the information for personal gain or in any way
detrimental to the organization.
Competence
Internal auditors must apply their knowledge, skills, and experience in
the performance of their assessment duties. As an internal auditor, I
pledge to:
8. Engage only in audits where I possess the needed knowledge, skills,
and experience.
9. Perform audits in accordance with the procedures and practices of
my organizations.
10. Continually improve my proficiency and the quality and value of
my audit services.
11. Assist other auditors under my supervision to develop their audit
management skills.
12. Report any complaints regarding my performance and address
them to avoid recurrence.