Professional Documents
Culture Documents
Piotr Machnik
EVP Product Management, Comarch
Piotr.Machnik@comarch.com
Product
Commercial off the shelf (COTS)
Standardization
eTOM
Defines common
language in telco
industry
Used in tender
specyfications,
benchmarks,
internaly in
consolidation or
transformation
projects
4 levels of detail
WHAT, WHO, HOW
eTOMs levels
High standardization of
processes
Detailed description
Completnes of
functional coverage of
network management
system
Market/Sales
Product
Supplier/Partner, S/P Interaction, S/P Order, S/P Bill, S/P Payment, S/P Plan, S/P Product, S/P SLA
Common Business
Resource, Resource Management, Resource Order, Resource Role Specification, Resource Specification,
Resource Usage, Value Network Role Entities
Supplier/Partner
QoS Service, Service Bundle, Service Business, Service Level Specification, Service Maintenance, Service
Management, Service Order, Service Package, Service Role, Service Specification, Service Specification Role,
Service Usage
Resource
Applied Customer Billing Rate, Customer, Customer Bill, Customer Interaction, Customer Order, Customer
Problem, Customer Service Level Agreement, Customer Statistic
Service
Product, Product Offering, Product Specification, Product Usage, Strategic Product Portfolio Plan
Customer
Competitor, Market Segment, Market Strategy Plan, Marketing Campaign, Sales Channel
Agreement, Base Types, Business Interaction, Location, Party, Policy, Project, Root Business Entities, Time,
Trouble Ticket, Usage
Enterprise
TAM
Telecommunication
Application Map
HL overview (contact
picture between NetCo
and ISV)
Standardization
Summary Part 1
World of network management systems is highly standardized
by telemanagement forum with TMF Frameworx
Frameworx consists of eTOM, TAM, SID, Integration Framework
and also by 3GPP northbound interfaces defines common
language for professionals in area of BSS (Business) and OSS
(Operations)
Contribution to industry standards makes competitive
advantage and gives first hand knowledge
Product
Commercial off the shelf (COTS)
Comarch OSS
headed by Product Managers,
designed by Architects and Designers,
developed by Programists,
tested by QA team
Physical Inventory
Management of aerial and
underground equipment
ducts, pipes
cables
manholes
distribution frames
poles
Management of physical
links and devices
Network Inventory
Equipment is managed as one
integral model and is divided
into classes
Devices
Auxiliary components
Ports
Equipment holders (Racks, Frames, Shelves)
A set of pre-defined
equipment templates available
User can easily create
own equipment templates
Enables implementation of
customer-centric operational
processes leading to improved
customer experience and utilization
of resources
Inventory Planning
SLA Templates
SLA Contracts
Monitoring
Comarch
OSS Process Management
Implemented processes
ITIL
Incident Management
Problem Management
Change Management
Approval (part of Change
Management)
Configuration Management
Service Level Managements
Summary Part 2
There are four main groups of network management systems
Planning tools
Resource and Service Inventory
Service Assurance
Service Management and Fulfilment
Solution
Telco experts define architecture, configuration, schedule
Product Managers optimize the solution
Sales managers negociate contract
Customer Lead/Prospect
Requirements analysis and solution designed by technical presales
In action
Solution scalling
load, archiving, max transactions, concurrent sessions, BHCA, high avaibility (HA),
interfaces and dataflows
Case study 1
B2B domain tansformation
Internetional carrier with ultra fast bandwith
Highest quality network services for biggest global banks, insurers,
media, defnese etc.
Goal: consolidation and automation of of B2B operations
Case study 2
OSS Managed Services
Network planning and
OSS processmanager for E-Plus
30mln subscribers in Germany
Network plan consists of 200 000 active elements of the mobile network
(2G, 3G, 4G) and transport network
Network Operations outsourced to Alcatel Lucent
Goal: significant process optimization, time to market
BSS
Customer Device
Measurements
Network
Datawarehouse
Fault Management
24/7 surveillance
Alarm
Correlation
Passive Probing
CEM & SQM
ACME
KPI
Active
Probing
CRM, Billing,
ERP, BI etc.
Trouble Ticketing
& Workforce
Network
Planning
Network
Inventory
& Workflow
Performance
Management
Service
Model
KPI Definition
v
Network
Configuration
& Optimisation
Threshold Definition
NGNP (Comarch)
2G OMCs
Page 36
3G OMCs
Mobile
Access
SGSN
MPLS
RTR
IP/Transport OMCs
GGSN
Node-B
Trans
Legacy IT
NGNP
Standardisation
Legacy Processes
NGNP
Simplification
Case study 3
Consolidation of Service Assurance
Customer Experience Management
Connected Systems: 135
Alarms per day: 1,2 Mio
Active element of the network: 800.000
Users: 800
Goal: cost cutting and knowledge database centralization through
consolidation of service assurance processes within Vodafone Group
Customer Portal
CC View
Corporate View
Info Mgmt
Alarms / Tickets
CMDB
Customer View
Customer
Models
NGSA
Service
Topology
Impact
GUI
Service View
Customer 1
Product 1
O
R
SOA
Inventory
Data
Product 2
Product 1.1
Product 1.3
Product 1.2
RCA
Service 1
Service 2
Service 1.2
Service 1.1
WAC
Resource 1
Resource 2
RCA
Know How
DB
Trouble
Ticketing
RCA
KEDB &
Correlation
SLA
Mgmt
Outage
Mgmt
Resource View
Mails/SMS
Trouble Tickets
Auto repair
Mediation
Alarms
Network &
Services
40
40
J.Bennemann,
Vf-D2 TOO-C
Thank you!
Piotr Machnik
EVP Product Management, Comarch
Piotr.Machnik@comarch.com