USER MANUAL

RCM
EXCEPTION
HANDLING

BSES BRPL/BYPL POWER LIMITED

BSES Bhawan, Nehru Place
New Delhi-110019, DELHI, INDIA

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CONTENTS
Page No.

CHAPTER

1. Introduction
2. Form wise Details...
How to access the application....
3. Report wise Details...
List of Exceptional Cases..
MIS on Exception Count....
Extra Meter Report..
Circle Wise MIS Report .
Details Exceptions
4. Appendix

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Ch 1.0
INTRODUCTION
RCM Exception Handling is basically used to handle the exceptional cases. For e.g. if
the meter reading of current month is less than the meter reading of previous month
then this case comes under exceptional case. Similarly there are various categories
under which a case considered as exception case. A BSES employee goes to the site
to perform his job. He checks the meter status, if any problem is found in meter then
the exception case is send to MMG department, likewise different exception cases are
send to different departments. RCM Exception Handling is placed under ONLINE MIS.
When a case is recognized as exceptional case then it is shown under RCM
Exceptional Details. Details of a case will be shown after selecting the Division,
Cycle/Bill Month in exception handling. If user wants to see the exceptional case on
the basis of Type of Exception, then user should select type of exception and then
list exceptional cases under that type of exception is shown under RCM Exceptional
Details. By default the status of the case is opened. The opened status can be
either closed or rejected.
If the case has been punched under Exceptional cases and is genuine then
action is taken against the case and the case is closed, but if the case is not genuine
then the case is rejected. User can view various reports such as:
List of Exceptional Cases
MIS on Exception Count Report.
Extra Meter Report.
Circle Wise MIS Report.
Details Exceptions

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Ch 2.0
FORMWISE DETAILS
How to access the application
Step 1
Go to Internet Explorer and access the path
http://10.125.64.30/ONLINEMIS/
The following screen appears:
User interface 1

Screen shot of Login Form

Enter MIS Login ID and PASSWORD and click on LOGIN button.

Step 2
As soon as the login id and password are verified, Following Screen appears.
Under ONLINE MIS heading, select the RCM Exception Handling .
User interface 2

Screen shot of ONLINE MIS

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Step 3
The login screen of Exception Handling Module is shown below. Enter a CAS Login Id
and PASSWORD, select module as RCM and click on the Submit button.
User interface 3

Screen shot of User Login to Exception Module

Step 4
RCM Exception handling Main Form:
As soon as the login id and password are verified; user can see the home page of
Exception Handling as below.
User interface 4
Select the
Division

Select the
Cycle
Select the
Bill Month

Screen shot of RCM Exception Details`

How it works:Steps:
1. Select the Division and Cycle/Bill Month from the drop down list. On selecting
ALLas cycle and Bill Month, the report shows detail of all exception cases. But if
user selects any particular cycle and then selects any particular Bill Month then
the report shows exceptions cases of only those particular cycle and Bill Months.

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User interface 5

2. If user wants to see the cases on the basis of any particular Exception Code then
select the desired Exception Code from the Drop down List. All the exceptional
cases under selected Exception Code are shown.
User interface 6

Select the
Exception
code

3. Select the Type of Exception.

All Exception option to view All Exceptions.
Opened option to view those Exceptions which are opened.
Rejected option to view those Exceptions which are rejected.
Closed option to view those Exceptions which are closed.
3.1.

When type of exception is All Exception

It shows necessary details of the cases whether opened, closed or rejected.

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User interface 7

Select the All

Exception option

Screen shot of RCM All Exception Detail Report

3.2. When type of exception is Opened.
It shows the necessary details of the cases whose status is opened. Through
this form user can handle exception cases i.e. if the case has to be closed or
rejected, it can be done through this form.
User interface 8

Select the
Opened option

Screen shot of RCM Opened Case

How it works:Steps:
1. In opened cases, status and remarks box gets active.
2. Check the Check box(s) of the Exception case(s) which user wants to take
an action.
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3. Select the status option

a. If the case is genuine then select the closed status, and then enter
the Remarks (Optional).
b. If the case is not genuine then selects the Rejected status, and
then enters the remarks (Mandatory).
User interface 9

Select the
Status

Enter the
Remarks

Screen shot of RCM Opened Case Report

4. To save the changes click on the save button.
3.3.

When type of exception is Rejected.

It shows necessary details of the cases whose status is rejected.
User interface 10

Select the
Rejected option

Screen shot of RCM Rejected Case Report

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3.4.

When type of exception is Closed.

It shows necessary details of the cases whose status is closed.
User interface 11

Select the
Closed option

Screen shot of RCM Closed Case Report

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Ch 3.0
REPORTWISE DETAILS
List of Exceptional Cases: This report shows the list of exceptional cases. There are two options:
1. Master Job List
2. Exception Details.

1. Master Job List:- When user selects the option Master Job List and
Exception code then following window will appear. This window shows the
exceptional cases detail including no. of days since when the cases are
pending, under the heading Pending Since.
User interface 12
Select the
Master job List

Screen shot of Master Job List

2. Exception Details:- When user selects the option Exception Details then
following window will appear. This window shows all the basic details, of the
exception cases, on the basis of which user can take any action.

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User interface 13
Select the
Exception details

Screen shot of Exception Details

MIS On Exception Count:This report shows the summary of all exception code in a single window. It shows total
number of cases closed, rejected, auto closed or pending under each exception
category.
The case is auto closed if any other department has take an action into the case then
by default case will be closed.
The case is pending if no action has been taken on it. Under Pending it shows the
number of days since when the case is pending
User interface 14

Screen shot of MIS on Exception Count

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Extra Meter Report:The detail of those person who are not BSES consumer but are still illegally using the
electricity, is shown under this report.
User interface 15

Screen shot of Extra Meter Report

Circle Wise MIS Count:If user wants to see the circle wise report such as report of North East then select the
circle option and exception code.
.
User interface 16

Screen shot of Circle Wise MIS Count

After selecting the circle and exception code it shows the following window.

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User interface 17

Screen shot of Circle Wise MIS Count Report

Details Exceptions:Detail Exception shows the detail of exception cases. If user selects ALL as
exception code the report shows detail of all exception cases registered. But if user
selects any particular exception code then the report shows exceptions cases with
that particular code only.

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Ch 4.0
APPENDIX
1. Exception code with description

Exception code

Description

EX01
Ex02
Ex03
Ex04
Ex05
Ex06
Ex07
Ex08
Ex09
Ex10
Ex11
Ex12
Ex13
Ex14
Ex15
Ex16
Ex17
Ex18
Ex19
Ex20
Ex21
Ex22
Ex23
Ex24
Ex25
Ex26
Ex27
Ex28
Ex29
Ex30
Ex31
Ex32
Ex33
Ex34
Ex35
Ex36
Ex37
Ex38
Ex39
Ex40
Ex41

No Exception
Meter change entry pending
Round completer meters
Premises locked-Temporary
Premises locked-Permanent
Address not traceable
Meter not traceable
No power supply
Meter box locked
Reading refused by customer
Meter at difficult supply
Other obstacles
Meter burnt & direct supply
Meter burnt & no direct supply
Glass broken meter
Meter body seal not ok
Meter terminal seal not ok
Meter box seal not ok
LED-Earth leakage ON
LED-Neutral cut ON
Reverse Power ON
Meter stop & other defects
Structure demolished premises
Supply disconnected
Direct theft
Extra meter
Mature of establishment
Meter position indoor
Meter position outdoor
Address connection
Meter number correction
Sequence number correction
Detailed remarks
Occupied premises with Zero consumption
Negative consumption without C & R codes
Positive consumption in TD/PD meter
Negative consumption in TD/PD meter
Consumption not matching with sanctioned load
Direct theft
Extra meter
Electron it meters not downloaded for consecutive
cycle
Transfer to KCC
High MDI meters

Ex42
Ex59

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