SUJITH SIDHARDHAN, Msc.

IT, ITIL
sujithshn@gmail.com Mobile: +91 9446324477 www.linkedin.com/in/sujithsidhardhan

SUMMARY
I am a tech savvy person with more than 10 years of experience in Information technology & E-commerce,
specialized in Internet Booking Engines for travel industry. My deliverable is in the realms of IT
Infrastructure set up & management, Project Management, Project Delivery Management, Technical
Support etc. Technical certifications acquired from Exin/ Axelos, Microsoft, AMD, Intel etc. My strengths
include Leadership, Hard Working & Goal Oriented.

PROFESSIONAL EXPERIENCE
Alhind Tours & Travels Pvt. Ltd., Kerala, India
Dy. Leader IT & Online Operations

July 2013 to present

Recruited to implement & run the ecommerce project of the company, an online booking engine.
Implementation & maintenance of the B2B and B2C Online reservation portal.
Test and audit the functionality of the IBE to assess the quality of deliverables at periodic intervals.
Lead and supervise the 24/7 call center and technical operations of online booking portal.
Interactions & Liaison with portal developers, web designers and other IT & Non IT related areas which
are integral part of the portal or websites.
Liaison with GDS, Airline, Hoteliers, Tour suppliers, Tours, Car-Rental, Coach, Rail for the required.
IT Infrastructure management of 48 branches of the company with more than 775 computers.
Maintain & ensure uptime of IP & CCTV cameras installed across branches.
Lead and supervise all the IT & Online operations of the firm.
Vendor relationship management.
Upgrade & Maintenance of online portals, websites, social media tools and other IT related.
Domain registration, Renewals, Capacity expansion.
Hosting, Web Server & Email Management.
Significant Accomplishments:
Made the internet booking engine live, which was delayed for more than 6 years.
Implemented various processes for the call center support operations.
Successfully managed IT Infrastructure of 48 branches of the company with more than 775 computers.

Caxita Tech Solutions Pvt. Ltd., Kerala, India

Manager - Project Delivery & Technical Support

May 2011 to June 2013

Recruited as a domain expert for developing travel portal solution and internet booking engines. Had to
guide the development team for the implementation of different travel web services. Handled from
requirement collection, analysis, workflow designing till delivery and support.
Technical consultancy & Business analysis of Travel Products and Online booking engines.
Work flow design of travel portals.
Initiate & complete API certification process & CCC Processes.
Provide industry know-how to project team in developing travel related online applications including
internet booking engines.
Lead and co-ordinate requirements for product development/ customers across the globe.
Support the project team in developing and implementing the solution.
Co-ordinate the creation and review of functional test cases.
Test and audit the functionality to assess the quality of deliverables at periodic intervals.
Project delivery management - Maintain quality and ensure the delivery of project on time.
Vendor relationship management.
Escalate the issues during development with the concerned GDS and API Providers.

 Co-ordination with Project Manager & API support team for the smooth integration of API.
Co-ordinate the preparation of user manuals and training materials.
Escalate the issues raised by the client with concerned department and solve them.
Windows 2008 dedicated web server maintenance & IIS administration.
Web server log analysis & security management.
SSL Certificate Signing Request generation & SSL Certificate Installations.
Significant Accomplishments:
Rolled out more than 20 internet booking engines during the work period. Designed and implemented
multiple APIs in a single internet booking engine. Lead the testing process of all the projects.
Responsible for the management of 5 dedicated servers, where the ecommerce projects were hosted
and provided 99.99% up-time for those web servers.

Reserway Technologies Pvt. Ltd., Kerala, India

Asst. Group Manager - Client Support

August 2007 to April 2011

Joined as an application engineer for providing technical support to internet booking engines and
ecommerce portals.
Technical consultancy & Business analysis of Travel Products and Online booking engines.
Provide and manage technical support and training to the clients.
Initiate & complete API certification process & CCC Processes.
Provide industry know-how to project team in developing travel related online applications including
internet booking engines.
Lead and co-ordinate requirements for product development/ customers across the globe.
Support the project team in developing and implementing the solution
Co-ordinate the creation and review of functional test cases.
Test and audit the functionality to assess the quality of deliverables at periodic intervals.
Project delivery management - Maintain quality and ensure the delivery of project on time.
Vendor relationship management.
Escalate the issues raised by the client with concerned department and solve them.
Escalate the issues during development with the concerned GDS and API Providers.
Co-ordination with Project Manager & API support team for the smooth integration of API.
Co-ordinate the preparation of user manuals and training materials.
Significant Accomplishments:
Provided technical support for more than 15 travel portals and many ecommerce websites
Lead the testing for all the internet booking engines.
HardZone Systems, Kerala, India
Chief Engineer - Computer Hardware & Networking

May 2002 to May 2005

Joined as a computer hardware engineer and promoted to Chief Engineer during the work period.
Installation, Maintenance and Troubleshooting of Computers including Laptops and Hand held Pcs.
Lead the Installation and Maintenance of networks in Windows and Novell Netware.
Configuration & installation of Wireless LAN and wired LAN.
Software installation, Software updating, Patch installation.
Configuration & installation of CCTV & IP Cameras
Configuration of Proxy Server, Remote Administration.
Chip level servicing of PC components like mother boards & add-on cards
Servicing of SMPS & printers
Involves in the maintenance and firmware upgrading of GSM and CDMA Mobile phones.
Lead several electronics/ networking projects.

Significant Accomplishments:
Implemented Microsoft Windows & Novell NetWare networks with disk less nodes at more than 10 sites.
Installed & delivered nearly 500 computers including servers.

AWARDS & CERTIFICATIONS

Microsoft Certified Professional
Microsoft Certified Solutions Associate: Windows Server 2012
Microsoft Certified Solutions Expert: Windows Server 2012
Cisco Certified Network Associate
ITIL Foundation Certificate in IT Service Management
Basic CRS & Document Production from Galileo
AMD Technical Certification Bronze Level & Silver Level
INTEL Server Integration Training
WIPRO Growth Partner Training on Selling Skills
IELTS with a Band score of 7
California Expert certification by Visit California
A Guide To Luxury Cruising by Silversea Academy
Silversea Training Academy Silver & Platinum Level Certificate
Official NYC Travel Specialist by NYC & Company

EDUCATION
Msc. Information Technology
Sikkim Manipal University of Health Medical and Technological Sciences

2007

3 Year Diploma in Computer Hardware maintenance

(Equalized to Diploma in Electronics & Diploma in Computer Engineering)
Model Polytechnic College, Kottayam

2002

Pre Degree
Bishop Moore College, Mavelikara

1999

PERSONAL DETAILS
Nationality
Passport No
Validity
Place of Issue

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Indian
L6082283
15-Dec-2023
Kochi, India

Date of Birth
Gender
Languages Knows

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27-Aug-1981
Male
English, Malayalam