Technical Vocational

Education and Training

and
Human Capacity Development
(HCD) in the Caribbean
ISO STANDARDS FOR TECHNICAL
VOCATIONAL EDUCATION & TRAINING
BY
CDR. MICHAEL L. RODRIGUEZ
ISO AUDITOR, TRAINER & FACILITATOR

March 7, 2012

What is ISO?
2

ISO is the short form for International Standards

Organization
The name ISO, is derived from the Greek word

isos which means Equal

The organization was founded in 1946

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Who is ISO?
3

The world's largest developer and publisher

of International Standards.
ISO is a network of the National Standards
Institutes of 161 countries,
One member per country, e.g. the BSJ
A Central Secretariat in Geneva, Switzerland, that
coordinates the system

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Why Standards Matter

4

Standards ensure desirable characteristics of

products and services such as quality,

environmental friendliness, safety, reliability,
efficiency and interchange ability - and at an
economical cost.
Standards make an enormous and positive
contribution to most aspects of our lives.

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Why Standards Matter

5

When products and services meet our expectations

Its taken for granted

When standards are absent, we soon notice.
When products, services, systems, machinery and
devices work well and safely, it is often because
they meet standards.
The organization responsible is the ISO

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What Standards Do
6

Make the development, manufacturing and supply

of products and services more efficient, safer

and cleaner
facilitate trade between countries and make it
fairer
Share technological advances and good
management practice
disseminate innovation

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What Standards Do
7

Safeguard consumers, and users in general, of

products and services

Make life simpler by providing solutions to
common problems
Provide governments with a technical base for
health, safety, education and
environmental legislation, and for conformity
assessment

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Who Benefits from Standards?

8

ISO standards provide technological,

economic and societal benefits.

Businesses - the widespread adoption of
International Standards means that suppliers can
develop and offer products and services meeting
specifications that have wide international
acceptance in their sectors.
Therefore, businesses using International
Standards can compete on many more
markets around the world.

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Who Benefits from Standards?

9

Innovators of new technologies -

International Standards on aspects like

terminology, compatibility and safety, speed up the
dissemination of innovations and their
development into manufacturability and
marketable products.

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Who Benefits from Standards?

10

Customers - the worldwide compatibility of

technology which is achieved when products and

services are based on International Standards gives
them a broad choice of offers.
Customers also benefit from the effects of
competition among suppliers.

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Who Benefits from Standards?

11

Governments - International Standards provide

the technological and scientific bases underpinning

health, safety, education and environmental
legislation.
Trade officials - International Standards create
"a level playing field" for all competitors in
those markets.

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Who Benefits from Standards?

12

Developing countries - International Standards

that represent an international consensus on the

state of the art are an important source of
technological know-how.
International Standards is a basis for making the
right decisions when investing scarce resources

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Who Benefits from Standards?

13

The planet we inhabit

International Standards on air,

water and soil quality, on

emissions of gases and
radiation and environmental
aspects of products can
contribute to efforts to
preserve the
environment.

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Scope of ISO
14

ISO has more than 19,000 International

Standards and other types of documents in its

current portfolio.
ISO's work programme ranges from standards for
traditional activities, such as agriculture,
construction and technical education, through
mechanical engineering, manufacturing and
distribution, to transport, medical devices,
information and communication technologies, and
to standards for good management practice
and for services.
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ISO Management Standards for the Technical

Vocational Education & Training Sector
15

ISO 9001:2008 Specifies activities that need to be

considered during implementation of the Quality

Management System. The requirements are applicable to all
organizations.

ISO 14001:2004 Environmental Management System

ISO 10015:1999 Quality management guidelines for

training: Identify and analyze training needs, design and plan

the training, provide for the training, evaluate training
outcomes, monitor and improve the training process.

Guidelines IWA 2:2007 Guidelines for applying ISO 9001 in

educational organizations: written by education experts for

educational professionals

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ISO Management Standards for the Technical

Vocational Education & Training Sector
16

ISO/IEC 19796-1:2005- Information technology -

eLearning, education and training

ISO/IEC 17024:2003 - Conformity assessment -Designed

to harmonize the personnel certification process and

describes competency as: The demonstrated ability to
apply knowledge, skills and attributes

ISO 29990:2010 - provide a generic model for quality

professional practice and performance, and a common

reference for learning service providers (LSPs) and their
clients in the design, development and delivery of nonformal education, training and development - TVET

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What is a Management System?

17

a collection of resources comprising capital,

people, processes and procedures that a customers

requirements for quality are met by the
organization supplying the product or services
involved
A system of Management which ensures that
Planning is carried out such that all Staff know
what is Expected of them and how to achieve
Specified results

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Activities Addressed by a Management

System
18

It make the management of quality or

environmental issues visible to employees,

stakeholders and management
It make the Stakeholders requirements visible
to all concerned, thereby ensuring that they are
understood and agreed to by all interested parties
It make the process through which stakeholders
will be fulfilled visible to employees, management
and stakeholders

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Why ISO Standards for TVET

19

It proves the quality of programmes and the

institution with the seal of international approval

Manage quality in a language that students, parents,
society, business and industry can understand
Add structure to the management system
Managements response to teacher s quality efforts
achieving national skills standards
Will guide teaching, learning in a convenient,
predictable and generally acceptable environment

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Why ISO Standards for TVET

20

Establish a driver to continuously improve the

quality of the system a sustaining initiative

Creating ownership by empowering
Demonstrating value from the system
Getting the edge over other institutions with an
international recognition

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Why ISO Standards for TVET?

21

Provide a degree of operational formality within

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the institution
Provide a framework for fact based decisions
Auditable internally and externally
Tools for tangible institutional benefits
Provide customer / stakeholder confidence

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ISO Standards for TVET

22

Applying ISO Standards as a business tool in the

institutions management systems
ISO 9001:2008 Quality Management Systems

(QMS) Customer based

ISO 14001:2004 Environmental Management

Systems (EMS) Includes all interested parties

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ISO Standards for TVET

23

ISO 9001 and ISO 140001 are "generic

management system standards". "Generic"

means that the same standard can be applied to
any type of organization, large or small, whatever
its product or service, in any sector of activity, and
whether it is a business enterprise, a public
administration, a educational institution or a
government department.

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ISO Standards for TVET

24

What is a Quality Management System?

System that establish a quality policy and

quality objectives and processes to achieve

those objectives

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ISO Standards for TVET

25

What is Quality?
Degree or standard of excellence
High standard quality of ones work
How good or bad something is Air quality
Very good Quality clothing at affordable prices
The ability to which a set of inherent
characteristics of a product/service, system, or
process to fulfil the requirements of customers and
other interested parties (2.1.1)

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What is ISO 9001:2008?

26

Quality Management System Standard

Management Tool
Foundation for growth
Structured, disciplined approach for managing

quality
Flexible
Catalyst for continuous improvement

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Why ISO 9001:2008?

27

Minimum acceptable standards for quality

Quality of deliverables are clearly established

Enforcing the objectives within the framework for

growth and development

Vision
Establishment of world class systems

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Why ISO 9001:2008?

28

Quality is not confined to a physical product

Corporate social responsibility
Development and modernization of programmes
Boost efficiency of the service
Bridges the gap between customers expectation

and the quality of service delivered

Continual improvement through a corrective
and preventative action process

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What ISO 9001:2008 is NOT

29

Not a Product or Service standard

Not specific to industry type or size

Not a Cure all

Not the journeys end
Not a straight jacket
Not Bureaucratic

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The PDCA Chart

30

PLAN
Document
ACT
Fix

DO
Implement
CHECK
Audit

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Requirements of ISO 9001:2008

31

Management Responsibility & Commitment

Resource Management

Product/Service Realization
Measurement, Analysis and Improvement

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Document what you do,

Do what you document
Prove it

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General Requirements
32

Policy
Operations

Manual
Procedures
Work Instructions

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Key Aspects of Quality in TVET Processes

33

Must be customer centered:

Quality policy
Responsibility, Authority and Communication
Resources provision and management
Competent human resources
Infrastructure and working environment

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Key Aspects of Quality in TVET Processes

34

Product planning and realization

Design and development
Purchasing process
Control of follow-up and measuring devises
Customer satisfaction

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Phases of ISO Implementation

35

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Benefits
36

Decrease in wasted time, materials and efforts

Inculcating values of excellence and best practices

Establish Leadership role within Institution

Increased recognition by local, regional &

international partners
Ability to maintain standards of quality and
excellence

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Benefits
37

Growth in customer satisfaction

Improved communications
Institutionalize a culture of excellence
Performance evaluation (continuous improvement)
Increase moral (empowerment)
Reduction of conflicts
Transformation ( reactive to proactive)

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Benefits
38

Provides clarity in role and responsibility of

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students, faculty and staff

Increased effectiveness & efficiency of operations
Reduced costs of waste, rework, avoidable
downtime, corrective & preventive action can be
accomplished in a systematic manner
Customer confidence
Consistency in actions
Employee involvement
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TVET Quality Management System

39

Places an increased emphasis on the role of top

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management
Considers the regulatory and statutory requirements
of your quality management system
Establishment of measurable quality objectives
throughout the organization
Attention given to establishing, tracking and
updating quality objectives
Internal quality auditing allows each faculty and
staff member to raise and resolve practical problems
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TVET Quality Management System

40

Places an emphasis on resource management

Human resources, infrastructure and the work

environment
Determine the effectiveness of training requirements
Places an increase on measurement and data
analysis related to the effectiveness of your Quality
Management System and fosters an environment for
continuous improvement

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Conclusion
41

The requirements of ISO QMS Standard provide an

overall, measurable framework for quality efforts,

which can be used by any education and training
organisation.
Experience so far indicates that an ISO quality
system contributes to improved customer service,
high levels of quality assurance and active
continuous improvement of learning

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42

THE END
THANK YOU FOR YOUR
PARTICIPATION

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March 28, 2012

43

Good things need to be Planned

Dont allow Bad things to just
happen

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March 28, 2012