PABX

De La Salle University Science and Technology Complex
Bian, Laguna
Gokongwei College of Engineering
A Design Proposal of a PABX System

By
Jan Mason S. Sanchez
Mariel Lian M. Santisteban
Kenneth A. Suarez
Submitted in Partial Fulfilment of the requirements for the course

ADVACOM Advanced Communication Systems
To
Engr. Roy Francis Navea
October 17, 2013
I.
ACKNOWLEDGEMENT
For the following people who help us in the completion of this project, Private Automatic
Branch Exchange for a college building, we would like to extend our sincerest appreciation for
their efforts and contribution.
To our professor, Engr. Roy Francis Navea, we would like to express profound gratitude
for his guidance, useful insights and suggestions that lead us to the fulfilment of this project.
We also acknowledge the hard work of Enrico D. Suarez in his college thesis, from which
we pattern the design of the colleges floor plan.
For our gracious parents, we thank them for their undying support, patience,
understanding and heart-warming love all throughout the making of this project.
Above all, we offer our greatest thanksgiving to God, for without Him, this project would
not have been a success.
Sanchez, Santisteban, Suarez
PABX Design
II.
ABSTRACT
To be able to give the most efficient and effective service as possible, having an
organized and reliable telephone system is a must. With the current technological innovation,
communications as a necessity have been continuously changing, improving every specification
and virtually upbringing the fastest way possible for transactions.
This paper intends to design a proposal PABX plan and layout for a two-storey college
building. The design of the PABX system aims to divide and transfer incoming calls to a college
department and help them connect their respective networks. One of its goal is to branch out the
extension lines properly such that department and offices can communicate and share
information effectively. In this branching, it includes the respective office local numbers and a
helpful automated message.
This documentation is composed of the essential files and data to support the viability of
the proposed PABX design.
ii
PABX Design
III. PRELIMINARIES
A private automatic branch exchange (PABX) is an automatic telephone switching
system within a private enterprise. Originally, such systems - called private branch exchanges
(PBX) - required the use of a live operator. Since almost all private branch exchanges today are
automatic, the abbreviation "PBX" usually implies a "PABX."
PBX stands for private branch exchange. In simple terms, a PBX is the backbone of a
corporate phone network. Small companies typically use multiple-line systems to handle their
incoming and outgoing phone calls, letting their phone carrier handle the management of those
lines. In this scenario, four lines come into the business and are all visible on a multiple-line
phone.
Business networks utilizing a PBX have a number of lines or a T-1 digital connection
coming into it to provide service and branches open connections throughout the enterprise. It
also permits internal calling from extension to extension.
PBX systems provide four basic functions. First, it creates the connection between two
users, either internally or externally. If it cannot make the connection externally, the receiver's
coverage settings will be enacted. If it is internally, then the call will follow the internal call
coverage settings, which usually involves voicemail. Second, the PBX maintains the connections
as long as the user requires the connection to be active. Third, it disconnects users when the
phone is hung up. And, finally, it provides call logs and tracks usage.
PABX system, is a tool that connects all telephone lines in a workplace. Basically, it
routes incoming calls to the right departments within the organisation. Over time, several
advanced features were added to make PBX more efficient, including automated greetings,
dialling menus, voicemail connections, and teleconferencing, among others.
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PABX Design
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PABX Design
The most essential parts required to set up a PABX system include the following:
Switchboard One common feature is the IVR (Interactive Voice Response), which enables
callers to hear pre-recorded announcements or instructions, allowing them to
reach the department they want to call.
Microcomputer This is the central processing unit that interprets caller requests.
System Cards These include devices for switching, control, logic, and power cards that
facilitate the PABX operations.
UPS (Uninterruptible Power Supply) It consists of sensors, switches, and batteries that allow
the system to run round the clock.
Steps to install a PABX system:

1. Survey the premise and make diagram - The area where the machines would be installed
should be well protected all around from rain. It should be air conditioned area. Power
back, power connections and grounding must be checked and verified. Grounding is very
important for any PBX machines to work. The room should be dust free.
2. Wiring for extension lines - One should always keep in mind for future enhancement and
redundancy should be maintained. Wiring should normally sealed always. If wires are not
sealed, than probability of cable cutting or disconnection would increase.
3. Programming of the PBX machines - the PBX machine should be configured. All
required features, number plan, lst of extension lines should be properly documented and
stored safely. Every extension should be numbered on MDF and stored for any future
reference.
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PABX Design
iv
PABX Design
Advantages:
Multiple extensions can share cost of incoming phone calls.
Incoming calls cost is minimal and sometimes even free.
In high-tech expensive phone systems, features extension and up gradation is possible.
Investments in the PBX system can be reduced over the years.
Disadvantages:
Cost of setting up which includes equipment, installation and wiring is very high.
Cost of maintaining a PBX system is also high with trained people needed to maintain the
hardware and equipment.
Most PBX systems are rigid in case of flexibility of adding new extension lines and the need
for buying new systems arises as business expands.
Important add on features are quite expensive which results in escalating cost.
With globalization, PBX systems have started becoming aged as they work only within a
centralized office. Employees using mobile phones are not able to receive work related phones
as PBX is not designed as such.
PABX Design
TABLE OF CONTENTS
Content
Page
Acknowledgement
Abstract
ii
Preliminaries
iii
Objectives
Scope and Limitation
Discussion
Profile
Organizational Chart
Equipment
Floor Plan and PABX Wiring
12
System Flow Chart
14
System Diagram
20
Conclusion and Recommendation
21
References
22
Appendix
23
Costing
23
Personal Information
24
PABX Design
Chapter 1
OBJECTIVES
1.1 GENERAL OBJECTIVES

Communication plays a vital role in an academe. With the current evolution of
technology, the use of a Private Automatic Branch Exchange (PABX) could make transactions
more systematic and organized. The main purpose of this study is to design a system architecture
of a PABX for a two-storey college building that could handle local conversations in a low-cost
yet effective and efficient manner.
1.2 SPECIFIC OBJECTIVES
To create a gateway access for data to public and private networks
To determine and route incoming calls to its corresponding extension
To design the flow and logic for the PABX system of the building
Provide easy access for all network users
PABX Design
Chapter 2
SCOPE AND LIMITATIONS
The researchers identified the capabilities and limits of the study to aid them with the
design of the Private Automatic Branch Exchange (PABX) for a university. The proposed design
is only capable and limited to the following components listed:
The performance and quality of the system is considered efficient, reliable and in its
prime functionality since the composition of the equipment being used are new and in
good condition.
The proposed design of the PABX system is within the range and boundaries of the floor
plan being considered in this project.
The study included the essential elements for the proposed PABX system to achieve
desired performance and these are the equipment allocation, floor plan, system diagram,
system flowchart, system functionality and costing.
The system uses wire line connections and it is connected using star topology.
All the telephones and fax machines involved are interconnected within the building.
The system is open for possible expansion.
The connections are limited for the faculty and staff only.
The main PABX system is located at the IT office, 2nd floor, to ensure its safety.
The design has 5 PSTN lines (analogue trunk), 3 ISDN trunk lines and 17 local/extension
lines.
Established local numbers are composed of three digits.
PABX Design
The number of available lines within each area are the following:
OFFICES/PLACES
TELEPHONE QTY.
FAX MACHINE QTY.
Presidents Office
Office of the Registrar
IT Office
Admissions Office
Accounting Office
Guidance Office
Security Office
Faculty Room (1st floor)
Human and Resource Office
Sports and Development Office
College Faculty
Science Laboratory
Library
Canteen
Clinic
2
2
1
1
1
1
1
1
1
1
3 (1 each college)
1
1
1
1
1
1
1
1
1
-
The proposed design is capable of features and expandable options for control and proper
execution, these includes the following:
Integrated Services Digital Network (ISDN) the design has main access to ISDN. It contains
features such as advice of charge, call transfer, call forwarding, etc.
Direct Inward Station Access (DISA) It enable callers to call straight through an extension
with the use of the pre-assigned local numbers.
Conference Calling the system can initiate a 3-8 party per conference at the same time.
Voice Messaging If the office is left unmanned, this feature can log important messages to
be addressed. It can improve service and extend operational hours even during holidays.
PC based programming tools help installers easily perform configuration changes on-site or
remotely over the IP network.
PABX Design
Computer Telephony Integration (CTI) technology that brings the best telephony and
computers together providing powerful and simple productivity enhancements. It support
CTI integration via the two mature industry standards: Telephony Application Programming
Interface (TAPI) and Computer Supported Telecommunication Applications (CSTA).
Call logging details of the number dialled, extension used, call duration and cost can be
monitored through the server and can be printed out automatically.
Power Failure Transfer When the power supply to the PBX fails, specific SLTs and/or
ISDN terminal devices are automatically connected to specific trunks. Only the trunks
handled by Power Failure Connections can be used during a power failure limiting calls to be
handled on a maximum of 3 pre-assigned extensions.
PABX Design
Chapter 3
DISCUSSION
3.1 SCHOOL PROFILE
The project is based on a floor plan of a two-storey college building. The design is
composed of 54 rooms which is subdivided among the following: 33 classrooms, 4 comfort
rooms, 4 faculty rooms, 2 laboratories (science and computer laboratory), presidents office,
admissions office, security office, accounting office, registrars office, human resource office,
sports and development office, IT office, canteen, library and clinic.
3.2 ORGANIZATIONAL CHART
President
Secretary of the
President
Main Offices
Internal
Colleges
External
Miscellaneous
Offices
College of
Engineering
Library
Faculty
Registrar
College of
Business
Canteen
Guidance
Admissions
Office
College of Arts
Clinic
Security
Office of Sports
and
Development
IT Department
(PABX)
Laboratory
Human
Resources
PABX Design
PABX Design
3.3 EQUIPMENTS AND SPECIFICATION

A.) PABX KXTD30
The KX-TD30 is a hybrid communication solution
designed to provide intelligent call handling, and is ideal for up 50
users, equipped with digital, wireless, mobile and IP telephone
support, with connectivity of Digital and IP Network Trunks and
a family of business applications and voicemail. The KX-TDA30
combines PBX reliability with IP technology offering efficient
and flexible communication.
The Panasonic Hybrid IP
PBX System KX-TD30
Features:
Wireless Mobility allows the employees/staff the freedom to roam without worrying about
missing important calls.
Hot-swap cards allow changing modules without bringing the system down.
Simplified Voice Message (SVM) provides extension users with simplified voicemail
solution.
Voice over Internet Protocol (VoIP) allow voice and data communication to work within the
same network; increasing network utilisation and reducing infrastructure cost.
Network Busy Lamp Field (Network BILF) or Network Direct Station Selection (NDSS)
allows unique extensions across network systems to be monitored by a single centralised
Network Operator (PC server).
PABX Design
Incoming Call Distribution (ICD) groups can be set-up across multiple networked TDA
PBX system. It can be programmed for efficient call handling.
PABX Design
System Capacity
Extensions
w/expansion
Max Extension Port (DPT and SLT)
28
52
Single Line (a/b) Telephone (SLT)
24
24
Digital Proprietary Telephone (DPT) Note 1 (Type 1)
24
48
Digital Proprietary Telephone (DPT) Note 2 (Type 2)
24
24
IP Proprietary Telephone (IPT) Note 3
Analogue Proprietary Telephone (APT)
Direct Station Select (DSS) Console
Voice Processing System (VPS)
1(4 ports)
Trunks
w/expansion
Trunk Port
12
12
ISDN Trunk (BRI)
Analogue Trunk
12
12
IP-Trunk
SIP Trunk (including TDA3451)
4(8)
4(8)
Wireless
w/expansion
Portable Station (PS)
28
28
Cell Station (CS)
Doorphone port
PABX Design
Specifications
Power Voltage:
AC100V ~ 240V 50 / 60 Hz
Memory Back-up Duration:
7 years
Maximum Power Failure Tolerance:
300 ms
Dialling:
Extension - DP (10pps, 20pps), DTMF

CO - DP (10pps, 20pps), DTMF
Mode Conversion:
DP-DTMF, DTMF-DP
Connectors:
CO Line - RJ45 (2 wire) x each Trunk port

Station - RJ45 (4 wire) x each Extension port
Paging Output - 1 conductor jack
External MOH Output - 1 conductor jack
Ring Frequency:
20/25 Hz (Selectable)
Trunk Loop Limit:
1600 ohms Max.
Operating Environment:
Humidity - 10 - 90% (non-condensing)
MOH (Music on Hold):
1 port (Level Control: -11dB to +11dB in 1dB
steps)
Selectable Tone/External Music Source Port
Internal Paging Volume:
Level control: -15dB to +6dB per 3dB
External Paging:
1 port (Level control: -15dB to +15dB per 3dB)
Serial Interface Port:
USB: 1port
RS-232C: 1port (115.2kbps)
Structure:
Free Slot style can be accommodated into 19" Rack
Dimensions:
275mm (W) x 376mm (H) x 117mm (D)
PABX Design
Weight:
Under 3.5Kg
PABX Design
B.) TERMINALS KX-T7705, KX-T7716, KX-FL511
KX-T7705
2-line LCD display
Caller ID Compatible
Speakerphone for Hands-Free Conversation
Need no Batteries (source from telephone line)
KX-T7716
3-line LCD display
Caller ID Compatible
Power source from 3 AA Batteries
Ringer / Message Lamp
One-Touch Dial Buttons
Restricting Calls
Speakerphone and Headset for Hands-Free Conversation
KX-FL511
600 Dpi resolution; up to 12 ppm
Makes up to 99 copies
Caller ID information on LCD
220-Sheet paper tray
3-Key, 20-station broadcasting
PABX Design
Terminal Allocation
OFFICES/PLACES
KX T7705
KX T7716
KX-FL511
Presidents Office
Office of the Registrar
IT Office
Admissions Office
Accounting Office
Guidance Office
Security Office
Engineering Faculty
Business Faculty
Arts Faculty
Science Laboratory
Library
Canteen
Clinic
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
-
1
1
1
1
1
-
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PABX Design
C.) VOICE PROCESSING SYSTEM KX-TVM200 (optional)

* This equipment will be used in the event wherein the fax machines are to be considered
part of the automated system.
The KX-TVM200 offers a host of advanced voice

messaging features, including an Advanced Automated
Attendant Service, Interview Service and Holiday Service.
Users will find the system easy to use thanks to a Voice
Mail menu display on system phones, Caller Name
announcement and Caller ID / Clip based greetings.
The Panasonic Voice Processing

System KX-TVM200
It includes multi-lingual voice prompts, automatic fax detection and fax routing, call
screening, and call recording.
It integrates with the Panasonic TDA, TDE and NCP telephone systems, offering
enhanced features such as: two-way recording, live call screening, call ID intelligence
and remote access.
Integrated Voice Processing System up to 128hrs. Recording Time and 1024
Mailboxes. Add automation to your phone system.
11
PABX Design
3.4 FLOOR PLAN AND PABX WIRING
12
PABX Design
13
PABX Design
3.5 SYSTEM FLOWCHART

576 8310 (Presidents Office)
PSTN lines:
576 8320 (Admissions)

576 8330 (Academic Services)
576 8340 (Accounting Office)
576 8350 (IT Office)
ISDN trunk lines:
666 8572
666 8573
666 8574
List of local numbers:

OFFICES/PLACES
LOCAL NUMBER
Presidents Office
Admissions
Academic Services
Accounting Office
IT Office
Security Office
Guidance Office
Engineering Faculty
Business Faculty
Arts Faculty
Science Laboratory
Library
Canteen
Clinic
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
14
PABX Design
15
PABX Design
16
PABX Design
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PABX Design
17
PABX Design
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PABX Design
A caller dials our nationwide toll number; 666 8572, 666 8573 or 666 8574, and will
answer to an automated voice message. They have option 1, to dial the local number or, option 2
and go through a series of options to get to the office they are trying to contact. If they input the
local number as designated, the PABX system then directs them to the respective office. There is
no direct number to the president although, the secretary is the only who can direct the caller to
the president.
If the caller selects option 2, he/she will be directed to a series of options that will lead
him/her to the office he/she is trying to reach. For option 2, there are four options: 1 forwards
caller to the secretarys office, 2 forwards the caller to the main offices, 3 forwards the caller
to the colleges, 4 forwards the caller to the miscellaneous offices, and continues to wait for
caller for an input.
Upon reaching the main offices, if the caller presses: 1 forwards caller to Registrars
office, 2 - forwards caller to Admissions office, 3 forwards caller to human resources, 4
forwards caller to Office of Sports and Development, 5 forwards caller to Faculty, 6 forwards
caller to Guidance, 7 - Forwards caller to IT, and 8 forwards caller to Security.
Same goes to the colleges where: 1 forwards caller to College of Engineering, 2
forwards caller to College of Business, and 3 forwards caller to College of Arts.
The same logic applies to the miscellaneous offices: 1 forwards caller to Science Lab, 2
forwards caller to Library, 3 forwards caller to Clinic, and 4 forwards callers to Canteen.
For the secretarys office, she queues incoming calls and asks the president which calls
he/she would accept. If the secretary is unavailable, an automated message asks the caller to
record a voice message.
19
PABX Design
3.6 SYSTEM DIAGRAM
PRESIDENTS
OFFICE
SECRETARY
PABX
PSTN
FACULTY
SECURITY
PRESIDENTS
OFFICE
SCIENCE
LAB
CANTEEN
REGISTRAR
ADMISSION
HR
IT
GUIDANCE
CLINIC
ACCOUNTING
IT
ADMISSION
COE
REGISTRAR
OSD
COB
COA
ACCOUNTING
20
PABX Design
LIBRARY
20
PABX Design
Chapter 4
CONCLUSION
Upon completion of the necessary study, we have found that the PABX system we have
designed for a two-storey college building can help route data and communication lines for the
whole school. It was found that the design can perform its functions in an organized way, in a
low-cost, efficient and effective manner.
RECOMMENDATION
The system is designed for an expansion
It is capable for internet and wireless network connection upon expansion
Have pre-recorded messages for the colleges or main offices in case of unavailability
Better quality but inexpensive materials and equipment
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PABX Design
IV. REFERENCES
http://www.phones.com/business/pbx-systems/
http://www.pabx.in/pbx-installation/steps-to-install-a-pbx-system/
http://talkip.co.za/communication-solutions/essential-pabx-equipment.html
http://panasonic.net/pcc/products/pbx/products/pbx/kx_tda/specifications/
https://panasonic.ca/english/telecom/business_phones/ip_pbx/KXTDA30.asp
http://business.panasonic.co.uk/communication-solutions/digital-phone-systems-panasoniccommunication-solutions/hybrid-ip-pbx-system
http://business.panasonic.co.uk/communication-solutions/sites/default/nfsfiles/communicationsolutions/files/specsheet_uploads/KX-TDA15.30_Spec-sheet_0.pdf
http://business.panasonic.co.uk/communication-solutions/voicemail-panasonic-communicationsolutions/integrated-voice-processing-system-0
http://www.telecomservices-ire.com/products/telephone-systems/panasonic-kxtda30.html
http://www.icstele.com/ts.html
http://drlnet.dyndns.org/help/panasonicats/kx-tda/data/37.htm
http://www.righttrackcommunications.co.uk/products/panasonic/pdf/KX-TD30.pdf
http://www.amazon.com/Panasonic-KX-FL511-Speed-Copier-Machine/dp/B00009960O
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PABX Design
V.
APPENDIX
COSTING
EQUIPMENT (MODEL)
QUANTITY
KXTD30
KX-T7705
12
KX-T7716
KX-FL511
*Server (HP ProLiant ML110 G6 Server)
*KX-TVM200
PRICE
576.00
= 39,729.76
1,699.00 (12 pcs.)
= 20,388.00
2110 Thai Baht (7 pcs)
= 20,388.93
$121.21 (5 pcs)
= 26,151.05
45,500.00
AU$715.00
= 29, 399.11
VAT included; *Optional

TOTAL: 106,657.74
181,556.85 (w/ optional)
Price Reference
http://www.pabxthai.com/read.php?id=001264
http://globestaronline.com/panasonic-kx-t7705-corded-phone/#.Ulzo3FBkOHM
http://globestaronline.com/hp-proliant-ml110-g6-server/#.Ulzqw1BkOHM
http://www.best4systems.co.uk/panasonic-kxtda-30-telephone-system.html#.UlzmE1BkOHM
http://reviews.cnet.com/multifunction-devices/panasonic-kx-fl511/4014-3181_7-30575545.html
http://www.thetelecomshop.com.au/panasonic-kx-tvm200-voicemail-for-kx-tda-and-ncp-systems
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PABX Design
RESEARCHERS PERSONAL INFORMATION

JAN MASON S. SANCHEZ
Santa Rosa, Laguna
09189854136
February 3, 1992
sanchezjanmason@gmail.com, https://twitter.com/janmasonsanchez
MARIEL LIAN M. SANTISTEBAN

San Pedro, Laguna
09064424156
July 29, 1993
mls.mariel@gmail.com, https://twitter.com/mls_lian
KENNETH A. SUAREZ
San Pedro, Laguna
09267131961
May 10, 1994
ken.srz11@gmail.com, https://twitter.com/akoposikepkep
24
PABX Design

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De La Salle University Science and Technology Complex

A Design Proposal of a PABX System

Submitted in Partial Fulfilment of the requirements for the course

October 17, 2013

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Steps to install a PABX system:

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Scope and Limitation

Floor Plan and PABX Wiring

System Flow Chart

Conclusion and Recommendation

Sanchez, Santisteban, Suarez

1.1 GENERAL OBJECTIVES

1.2 SPECIFIC OBJECTIVES

To create a gateway access for data to public and private networks

To determine and route incoming calls to its corresponding extension

Provide easy access for all network users

Sanchez, Santisteban, Suarez

The system is open for possible expansion.

Established local numbers are composed of three digits.

Sanchez, Santisteban, Suarez

FAX MACHINE QTY.

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

3.3 EQUIPMENTS AND SPECIFICATION

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

Max Extension Port (DPT and SLT)

Single Line (a/b) Telephone (SLT)

Digital Proprietary Telephone (DPT) Note 1 (Type 1)

Digital Proprietary Telephone (DPT) Note 2 (Type 2)

IP Proprietary Telephone (IPT) Note 3

Analogue Proprietary Telephone (APT)

Direct Station Select (DSS) Console

Voice Processing System (VPS)

ISDN Trunk (BRI)

SIP Trunk (including TDA3451)

Portable Station (PS)

Cell Station (CS)

Sanchez, Santisteban, Suarez

Memory Back-up Duration:

Maximum Power Failure Tolerance:

Extension - DP (10pps, 20pps), DTMF

CO Line - RJ45 (2 wire) x each Trunk port

Trunk Loop Limit:

1600 ohms Max.

Humidity - 10 - 90% (non-condensing)

MOH (Music on Hold):

1 port (Level Control: -11dB to +11dB in 1dB

Level control: -15dB to +6dB per 3dB

1 port (Level control: -15dB to +15dB per 3dB)

Serial Interface Port:

Free Slot style can be accommodated into 19" Rack

275mm (W) x 376mm (H) x 117mm (D)

Sanchez, Santisteban, Suarez

Sanchez, Santisteban, Suarez

B.) TERMINALS KX-T7705, KX-T7716, KX-FL511

2-line LCD display