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De La Salle University Science and Technology Complex

Bian, Laguna
Gokongwei College of Engineering

A Design Proposal of a PABX System


By
Jan Mason S. Sanchez
Mariel Lian M. Santisteban
Kenneth A. Suarez

Submitted in Partial Fulfilment of the requirements for the course


ADVACOM Advanced Communication Systems
To
Engr. Roy Francis Navea

October 17, 2013

I.

ACKNOWLEDGEMENT
For the following people who help us in the completion of this project, Private Automatic

Branch Exchange for a college building, we would like to extend our sincerest appreciation for
their efforts and contribution.
To our professor, Engr. Roy Francis Navea, we would like to express profound gratitude
for his guidance, useful insights and suggestions that lead us to the fulfilment of this project.
We also acknowledge the hard work of Enrico D. Suarez in his college thesis, from which
we pattern the design of the colleges floor plan.
For our gracious parents, we thank them for their undying support, patience,
understanding and heart-warming love all throughout the making of this project.
Above all, we offer our greatest thanksgiving to God, for without Him, this project would
not have been a success.

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PABX Design

II.

ABSTRACT
To be able to give the most efficient and effective service as possible, having an

organized and reliable telephone system is a must. With the current technological innovation,
communications as a necessity have been continuously changing, improving every specification
and virtually upbringing the fastest way possible for transactions.
This paper intends to design a proposal PABX plan and layout for a two-storey college
building. The design of the PABX system aims to divide and transfer incoming calls to a college
department and help them connect their respective networks. One of its goal is to branch out the
extension lines properly such that department and offices can communicate and share
information effectively. In this branching, it includes the respective office local numbers and a
helpful automated message.
This documentation is composed of the essential files and data to support the viability of
the proposed PABX design.

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III. PRELIMINARIES
A private automatic branch exchange (PABX) is an automatic telephone switching
system within a private enterprise. Originally, such systems - called private branch exchanges
(PBX) - required the use of a live operator. Since almost all private branch exchanges today are
automatic, the abbreviation "PBX" usually implies a "PABX."
PBX stands for private branch exchange. In simple terms, a PBX is the backbone of a
corporate phone network. Small companies typically use multiple-line systems to handle their
incoming and outgoing phone calls, letting their phone carrier handle the management of those
lines. In this scenario, four lines come into the business and are all visible on a multiple-line
phone.
Business networks utilizing a PBX have a number of lines or a T-1 digital connection
coming into it to provide service and branches open connections throughout the enterprise. It
also permits internal calling from extension to extension.
PBX systems provide four basic functions. First, it creates the connection between two
users, either internally or externally. If it cannot make the connection externally, the receiver's
coverage settings will be enacted. If it is internally, then the call will follow the internal call
coverage settings, which usually involves voicemail. Second, the PBX maintains the connections
as long as the user requires the connection to be active. Third, it disconnects users when the
phone is hung up. And, finally, it provides call logs and tracks usage.
PABX system, is a tool that connects all telephone lines in a workplace. Basically, it
routes incoming calls to the right departments within the organisation. Over time, several
advanced features were added to make PBX more efficient, including automated greetings,
dialling menus, voicemail connections, and teleconferencing, among others.
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The most essential parts required to set up a PABX system include the following:
Switchboard One common feature is the IVR (Interactive Voice Response), which enables
callers to hear pre-recorded announcements or instructions, allowing them to
reach the department they want to call.
Microcomputer This is the central processing unit that interprets caller requests.
System Cards These include devices for switching, control, logic, and power cards that
facilitate the PABX operations.
UPS (Uninterruptible Power Supply) It consists of sensors, switches, and batteries that allow
the system to run round the clock.

Steps to install a PABX system:


1. Survey the premise and make diagram - The area where the machines would be installed
should be well protected all around from rain. It should be air conditioned area. Power
back, power connections and grounding must be checked and verified. Grounding is very
important for any PBX machines to work. The room should be dust free.
2. Wiring for extension lines - One should always keep in mind for future enhancement and
redundancy should be maintained. Wiring should normally sealed always. If wires are not
sealed, than probability of cable cutting or disconnection would increase.
3. Programming of the PBX machines - the PBX machine should be configured. All
required features, number plan, lst of extension lines should be properly documented and
stored safely. Every extension should be numbered on MDF and stored for any future
reference.

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Advantages:
Multiple extensions can share cost of incoming phone calls.
Incoming calls cost is minimal and sometimes even free.
In high-tech expensive phone systems, features extension and up gradation is possible.
Investments in the PBX system can be reduced over the years.

Disadvantages:
Cost of setting up which includes equipment, installation and wiring is very high.
Cost of maintaining a PBX system is also high with trained people needed to maintain the
hardware and equipment.
Most PBX systems are rigid in case of flexibility of adding new extension lines and the need
for buying new systems arises as business expands.
Important add on features are quite expensive which results in escalating cost.
With globalization, PBX systems have started becoming aged as they work only within a
centralized office. Employees using mobile phones are not able to receive work related phones
as PBX is not designed as such.

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TABLE OF CONTENTS
Content

Page

Acknowledgement

Abstract

ii

Preliminaries

iii

Objectives

Scope and Limitation

Discussion

Profile

Organizational Chart

Equipment

Floor Plan and PABX Wiring

12

System Flow Chart

14

System Diagram

20

Conclusion and Recommendation

21

References

22

Appendix

23

Costing

23

Personal Information

24

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Chapter 1
OBJECTIVES

1.1 GENERAL OBJECTIVES


Communication plays a vital role in an academe. With the current evolution of
technology, the use of a Private Automatic Branch Exchange (PABX) could make transactions
more systematic and organized. The main purpose of this study is to design a system architecture
of a PABX for a two-storey college building that could handle local conversations in a low-cost
yet effective and efficient manner.

1.2 SPECIFIC OBJECTIVES

To create a gateway access for data to public and private networks

To determine and route incoming calls to its corresponding extension

To design the flow and logic for the PABX system of the building

Provide easy access for all network users

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Chapter 2
SCOPE AND LIMITATIONS

The researchers identified the capabilities and limits of the study to aid them with the
design of the Private Automatic Branch Exchange (PABX) for a university. The proposed design
is only capable and limited to the following components listed:

The performance and quality of the system is considered efficient, reliable and in its
prime functionality since the composition of the equipment being used are new and in
good condition.

The proposed design of the PABX system is within the range and boundaries of the floor
plan being considered in this project.

The study included the essential elements for the proposed PABX system to achieve
desired performance and these are the equipment allocation, floor plan, system diagram,
system flowchart, system functionality and costing.

The system uses wire line connections and it is connected using star topology.

All the telephones and fax machines involved are interconnected within the building.

The system is open for possible expansion.

The connections are limited for the faculty and staff only.

The main PABX system is located at the IT office, 2nd floor, to ensure its safety.

The design has 5 PSTN lines (analogue trunk), 3 ISDN trunk lines and 17 local/extension
lines.

Established local numbers are composed of three digits.

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The number of available lines within each area are the following:
OFFICES/PLACES

TELEPHONE QTY.

FAX MACHINE QTY.

Presidents Office
Office of the Registrar
IT Office
Admissions Office
Accounting Office
Guidance Office
Security Office
Faculty Room (1st floor)
Human and Resource Office
Sports and Development Office
College Faculty
Science Laboratory
Library
Canteen
Clinic

2
2
1
1
1
1
1
1
1
1
3 (1 each college)
1
1
1
1

1
1
1
1
1
-

The proposed design is capable of features and expandable options for control and proper
execution, these includes the following:
Integrated Services Digital Network (ISDN) the design has main access to ISDN. It contains
features such as advice of charge, call transfer, call forwarding, etc.
Direct Inward Station Access (DISA) It enable callers to call straight through an extension
with the use of the pre-assigned local numbers.
Conference Calling the system can initiate a 3-8 party per conference at the same time.
Voice Messaging If the office is left unmanned, this feature can log important messages to
be addressed. It can improve service and extend operational hours even during holidays.
PC based programming tools help installers easily perform configuration changes on-site or
remotely over the IP network.

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Computer Telephony Integration (CTI) technology that brings the best telephony and
computers together providing powerful and simple productivity enhancements. It support
CTI integration via the two mature industry standards: Telephony Application Programming
Interface (TAPI) and Computer Supported Telecommunication Applications (CSTA).
Call logging details of the number dialled, extension used, call duration and cost can be
monitored through the server and can be printed out automatically.
Power Failure Transfer When the power supply to the PBX fails, specific SLTs and/or
ISDN terminal devices are automatically connected to specific trunks. Only the trunks
handled by Power Failure Connections can be used during a power failure limiting calls to be
handled on a maximum of 3 pre-assigned extensions.

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Chapter 3
DISCUSSION
3.1 SCHOOL PROFILE
The project is based on a floor plan of a two-storey college building. The design is
composed of 54 rooms which is subdivided among the following: 33 classrooms, 4 comfort
rooms, 4 faculty rooms, 2 laboratories (science and computer laboratory), presidents office,
admissions office, security office, accounting office, registrars office, human resource office,
sports and development office, IT office, canteen, library and clinic.
3.2 ORGANIZATIONAL CHART
President

Secretary of the
President

Main Offices

Internal

Colleges

External

Miscellaneous
Offices

College of
Engineering

Library

Faculty

Registrar

College of
Business

Canteen

Guidance

Admissions
Office

College of Arts

Clinic

Security

Office of Sports
and
Development

IT Department
(PABX)

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Laboratory

Human
Resources

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3.3 EQUIPMENTS AND SPECIFICATION


A.) PABX KXTD30
The KX-TD30 is a hybrid communication solution
designed to provide intelligent call handling, and is ideal for up 50
users, equipped with digital, wireless, mobile and IP telephone
support, with connectivity of Digital and IP Network Trunks and
a family of business applications and voicemail. The KX-TDA30
combines PBX reliability with IP technology offering efficient
and flexible communication.
The Panasonic Hybrid IP
PBX System KX-TD30
Features:
Wireless Mobility allows the employees/staff the freedom to roam without worrying about
missing important calls.
Hot-swap cards allow changing modules without bringing the system down.
Simplified Voice Message (SVM) provides extension users with simplified voicemail
solution.
Voice over Internet Protocol (VoIP) allow voice and data communication to work within the
same network; increasing network utilisation and reducing infrastructure cost.
Network Busy Lamp Field (Network BILF) or Network Direct Station Selection (NDSS)
allows unique extensions across network systems to be monitored by a single centralised
Network Operator (PC server).

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Incoming Call Distribution (ICD) groups can be set-up across multiple networked TDA
PBX system. It can be programmed for efficient call handling.

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System Capacity
Extensions

w/expansion

Max Extension Port (DPT and SLT)

28

52

Single Line (a/b) Telephone (SLT)

24

24

Digital Proprietary Telephone (DPT) Note 1 (Type 1)

24

48

Digital Proprietary Telephone (DPT) Note 2 (Type 2)

24

24

IP Proprietary Telephone (IPT) Note 3

Analogue Proprietary Telephone (APT)

Direct Station Select (DSS) Console

Voice Processing System (VPS)

1(4 ports)

Trunks

w/expansion
Trunk Port

12

12

ISDN Trunk (BRI)

Analogue Trunk

12

12

IP-Trunk

SIP Trunk (including TDA3451)

4(8)

4(8)

Wireless

w/expansion

Portable Station (PS)

28

28

Cell Station (CS)

Doorphone port

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Specifications
Power Voltage:

AC100V ~ 240V 50 / 60 Hz

Memory Back-up Duration:

7 years

Maximum Power Failure Tolerance:

300 ms

Dialling:

Extension - DP (10pps, 20pps), DTMF


CO - DP (10pps, 20pps), DTMF

Mode Conversion:

DP-DTMF, DTMF-DP

Connectors:

CO Line - RJ45 (2 wire) x each Trunk port


Station - RJ45 (4 wire) x each Extension port
Paging Output - 1 conductor jack
External MOH Output - 1 conductor jack

Ring Frequency:

20/25 Hz (Selectable)

Trunk Loop Limit:

1600 ohms Max.

Operating Environment:

Humidity - 10 - 90% (non-condensing)

MOH (Music on Hold):

1 port (Level Control: -11dB to +11dB in 1dB

steps)
Selectable Tone/External Music Source Port
Internal Paging Volume:

Level control: -15dB to +6dB per 3dB

External Paging:

1 port (Level control: -15dB to +15dB per 3dB)

Serial Interface Port:

USB: 1port
RS-232C: 1port (115.2kbps)

Structure:

Free Slot style can be accommodated into 19" Rack

Dimensions:

275mm (W) x 376mm (H) x 117mm (D)

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Weight:

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Under 3.5Kg

PABX Design

B.) TERMINALS KX-T7705, KX-T7716, KX-FL511

KX-T7705

2-line LCD display

Caller ID Compatible

Speakerphone for Hands-Free Conversation

Need no Batteries (source from telephone line)

KX-T7716

3-line LCD display

Caller ID Compatible

Power source from 3 AA Batteries

Ringer / Message Lamp

One-Touch Dial Buttons

Restricting Calls

Speakerphone and Headset for Hands-Free Conversation

KX-FL511

600 Dpi resolution; up to 12 ppm

Makes up to 99 copies

Caller ID information on LCD

220-Sheet paper tray

3-Key, 20-station broadcasting

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Terminal Allocation
OFFICES/PLACES

KX T7705

KX T7716

KX-FL511

Presidents Office
Office of the Registrar
IT Office
Admissions Office
Accounting Office
Guidance Office
Security Office
Faculty Room (1st floor)
Human and Resource Office
Sports and Development Office
Engineering Faculty
Business Faculty
Arts Faculty
Science Laboratory
Library
Canteen
Clinic

1
1
1
1
1
1
1
1
1
1
1
1

1
1
1
1
1
1
1
-

1
1
1
1
1
-

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C.) VOICE PROCESSING SYSTEM KX-TVM200 (optional)


* This equipment will be used in the event wherein the fax machines are to be considered
part of the automated system.

The KX-TVM200 offers a host of advanced voice


messaging features, including an Advanced Automated
Attendant Service, Interview Service and Holiday Service.
Users will find the system easy to use thanks to a Voice
Mail menu display on system phones, Caller Name
announcement and Caller ID / Clip based greetings.

The Panasonic Voice Processing


System KX-TVM200

It includes multi-lingual voice prompts, automatic fax detection and fax routing, call
screening, and call recording.
It integrates with the Panasonic TDA, TDE and NCP telephone systems, offering
enhanced features such as: two-way recording, live call screening, call ID intelligence
and remote access.
Integrated Voice Processing System up to 128hrs. Recording Time and 1024
Mailboxes. Add automation to your phone system.

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3.4 FLOOR PLAN AND PABX WIRING

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3.5 SYSTEM FLOWCHART


576 8310 (Presidents Office)

PSTN lines:

576 8320 (Admissions)


576 8330 (Academic Services)
576 8340 (Accounting Office)
576 8350 (IT Office)

ISDN trunk lines:

666 8572
666 8573
666 8574

List of local numbers:


OFFICES/PLACES

LOCAL NUMBER

Presidents Office
Admissions
Academic Services
Accounting Office
IT Office
Security Office
Guidance Office
Faculty Room (1st floor)
Human and Resource Office
Sports and Development Office
Engineering Faculty
Business Faculty
Arts Faculty
Science Laboratory
Library
Canteen
Clinic

100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116

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A caller dials our nationwide toll number; 666 8572, 666 8573 or 666 8574, and will
answer to an automated voice message. They have option 1, to dial the local number or, option 2
and go through a series of options to get to the office they are trying to contact. If they input the
local number as designated, the PABX system then directs them to the respective office. There is
no direct number to the president although, the secretary is the only who can direct the caller to
the president.
If the caller selects option 2, he/she will be directed to a series of options that will lead
him/her to the office he/she is trying to reach. For option 2, there are four options: 1 forwards
caller to the secretarys office, 2 forwards the caller to the main offices, 3 forwards the caller
to the colleges, 4 forwards the caller to the miscellaneous offices, and continues to wait for
caller for an input.
Upon reaching the main offices, if the caller presses: 1 forwards caller to Registrars
office, 2 - forwards caller to Admissions office, 3 forwards caller to human resources, 4
forwards caller to Office of Sports and Development, 5 forwards caller to Faculty, 6 forwards
caller to Guidance, 7 - Forwards caller to IT, and 8 forwards caller to Security.
Same goes to the colleges where: 1 forwards caller to College of Engineering, 2
forwards caller to College of Business, and 3 forwards caller to College of Arts.
The same logic applies to the miscellaneous offices: 1 forwards caller to Science Lab, 2
forwards caller to Library, 3 forwards caller to Clinic, and 4 forwards callers to Canteen.
For the secretarys office, she queues incoming calls and asks the president which calls
he/she would accept. If the secretary is unavailable, an automated message asks the caller to
record a voice message.

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3.6 SYSTEM DIAGRAM

PRESIDENTS
OFFICE

SECRETARY

PABX
PSTN

FACULTY
SECURITY
PRESIDENTS
OFFICE

SCIENCE
LAB

CANTEEN

REGISTRAR

ADMISSION
HR

IT

GUIDANCE

CLINIC

ACCOUNTING

IT
ADMISSION

COE

REGISTRAR
OSD

COB

COA
ACCOUNTING

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LIBRARY

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Chapter 4
CONCLUSION

Upon completion of the necessary study, we have found that the PABX system we have
designed for a two-storey college building can help route data and communication lines for the
whole school. It was found that the design can perform its functions in an organized way, in a
low-cost, efficient and effective manner.

RECOMMENDATION

The system is designed for an expansion

It is capable for internet and wireless network connection upon expansion

Have pre-recorded messages for the colleges or main offices in case of unavailability

Better quality but inexpensive materials and equipment

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PABX Design

IV. REFERENCES
http://www.phones.com/business/pbx-systems/
http://www.pabx.in/pbx-installation/steps-to-install-a-pbx-system/
http://talkip.co.za/communication-solutions/essential-pabx-equipment.html
http://panasonic.net/pcc/products/pbx/products/pbx/kx_tda/specifications/
https://panasonic.ca/english/telecom/business_phones/ip_pbx/KXTDA30.asp
http://business.panasonic.co.uk/communication-solutions/digital-phone-systems-panasoniccommunication-solutions/hybrid-ip-pbx-system
http://business.panasonic.co.uk/communication-solutions/sites/default/nfsfiles/communicationsolutions/files/specsheet_uploads/KX-TDA15.30_Spec-sheet_0.pdf
http://business.panasonic.co.uk/communication-solutions/voicemail-panasonic-communicationsolutions/integrated-voice-processing-system-0
http://www.telecomservices-ire.com/products/telephone-systems/panasonic-kxtda30.html
http://www.icstele.com/ts.html
http://drlnet.dyndns.org/help/panasonicats/kx-tda/data/37.htm
http://www.righttrackcommunications.co.uk/products/panasonic/pdf/KX-TD30.pdf
http://www.amazon.com/Panasonic-KX-FL511-Speed-Copier-Machine/dp/B00009960O

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V.

APPENDIX

COSTING
EQUIPMENT (MODEL)

QUANTITY

KXTD30

KX-T7705

12

KX-T7716

KX-FL511

*Server (HP ProLiant ML110 G6 Server)

*KX-TVM200

PRICE
576.00
= 39,729.76
1,699.00 (12 pcs.)
= 20,388.00
2110 Thai Baht (7 pcs)
= 20,388.93
$121.21 (5 pcs)
= 26,151.05
45,500.00
AU$715.00
= 29, 399.11

VAT included; *Optional


TOTAL: 106,657.74
181,556.85 (w/ optional)

Price Reference
http://www.pabxthai.com/read.php?id=001264
http://globestaronline.com/panasonic-kx-t7705-corded-phone/#.Ulzo3FBkOHM
http://globestaronline.com/hp-proliant-ml110-g6-server/#.Ulzqw1BkOHM
http://www.best4systems.co.uk/panasonic-kxtda-30-telephone-system.html#.UlzmE1BkOHM
http://reviews.cnet.com/multifunction-devices/panasonic-kx-fl511/4014-3181_7-30575545.html
http://www.thetelecomshop.com.au/panasonic-kx-tvm200-voicemail-for-kx-tda-and-ncp-systems

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RESEARCHERS PERSONAL INFORMATION


JAN MASON S. SANCHEZ
Santa Rosa, Laguna
09189854136
February 3, 1992
sanchezjanmason@gmail.com, https://twitter.com/janmasonsanchez

MARIEL LIAN M. SANTISTEBAN


San Pedro, Laguna
09064424156
July 29, 1993
mls.mariel@gmail.com, https://twitter.com/mls_lian

KENNETH A. SUAREZ
San Pedro, Laguna
09267131961
May 10, 1994
ken.srz11@gmail.com, https://twitter.com/akoposikepkep

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