Learning Objectives:

To develop ability to structure, analyze, and identify actionable

agendas for real life managerial situations
To enable appreciation of inter-dependencies in various functional
areas in an organization
To sensitize participants to general management perspectives.
To provide tactical ability to connect organization to functional
management strategies
To expose them to leadership and managerial skills.
Managing priorities and conflicting demands for resources
Creating and fostering a culture that values and knows how to
deliver rapid results
Establishing benchmarks and criteria for people management

Learning Contents:
1. INTRODUCTION TO MANAGEMENT SKILLS:
The Critical roles of Management Skills in Public Service
The Skills of Effective Managers
Essential Management Skills in Public service
What Are Management Skills?
Improving Management Skills
An Approach to Skill Development in Public Service
Leadership and Management in Public Service
Diversity and Individual Differences in Public Service

2. PERSONAL SKILLS
DEVELOPING SELF-AWARENESS
Assessing emotional intelligence
Determining values and priorities
Identifying cognitive style
Assessing attitude toward change

Understanding core self-evaluation

MANAGING PERSONAL STRESS

Coping with stressors
Managing time
Developing resiliency
SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY
Using the rational approach
Using the creative approach
Fostering innovation in others

3. INTERPERSONAL SKILLS

BUILDING RELATIONSHIPS BY COMMUNICATING

SUPPORTIVELY
Coaching
Counseling
Listening
GAINING POWER AND INFLUENCE
Gaining power
Exercising influence
Increasing authority
MOTIVATING OTHERS
Diagnosing poor performance
Creating a motivating environment
Rewarding accomplishments
MANAGING CONFLICT
Identifying sources
Selecting strategies
Resolving confrontations
Exercises and case studies

4. GROUP SKILLS
EMPOWERING AND DELEGATING
Empowering others
Delegating
Sharing power
BUILDING EFFECTIVE TEAMS AND TEAMWORK
Diagnosing team development
Building teamwork
Fostering effective team leadership

LEADING POSITIVE CHANGE

Creating positive deviance
Leading positive change
Mobilizing the capabilities of others
5. COMMUNICATION SKILLS/ PERFORMANCE APPRAISAL
MAKING ORAL AND WRITTEN PRESENTATIONS
Formulating strategy and structure utilizing an enhanced style
CONDUCTING INTERVIEWS
Conducting general interviews
Conducting specific purpose interviews
CONDUCTING MEETINGS
Conducting productive meetings
PERFORMANCE APPRAISAL.
Key elements in appraising performances