FINAL EXAMINATION

APRIL 2012 SEMESTER

2/12/34 ACADEMIC SESSION
COURSE
COURSE CODE
DURATION
FACULTY
PROGRAMME

LECTURER

: HUMAN RESOURCE MANAGEMENT

: PMS 2253
: 3 HOURS
: BUSINESS
: BACHELOR OF BUSINESS MANAGEMENT
BACHELOR OF HUMAN RESOURCE MANAGEMENT
BACHELOR OF INDUSTRIAL MANAGEMENT
: NOOR SYAHIRAH BINTI MUSA
MAZIANA BINTI ZAINAL ABIDIN
SITI FATIMAH BINTI ABDULLAH
NORLIANA BINTI AHMAD SHAH
HAIRIN NISA BINTI MEOR NORDIN
ERNI BINTI TANIUS
NORMAN SHAH BIN HASHIM

INSTRUCTIONS TO CANDIDATES
This paper consists of two (2) sections:
Section A 25 questions (multiple choice questions)
Section B 6 questions (essay questions)
Answer all questions in Section A and answer five (5) questions only in Section B.
All answers of:
Section A must be written in OMR objective paper provided.
Section B must be written in answer booklet provided.
The answer for each question must start on a new page.
Candidates are NOT ALLOWED to bring any unauthorized items into the exam hall
except with the permission of the invigilators.
Do Not Open the Question Paper Until Instructed

This Question Paper Consists of Nine (9) Printed Pages

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SECTION A: MULTIPLE CHOICE QUESTIONS (25 MARKS)

ANSWER ALL QUESTIONS.

1.

Performance management is aimed at __________.

a.
b.
c.
d.

2.

A performance appraisal process that includes evaluations from a wide range of

persons who interact with the person, including the persons immediate superior,
subordinates, peers, and even customers is referred to as:
a.
b.
c.
d.

3.

Rating scales
360-degree appraisal
Upward appraisal
Peer review

A technique used in the appraisal interview where the superior starts the discussion
with a compliment followed by the areas that need to be improved and finishing by
finding something good to say about the employees work is referred to as:
a.
b.
c.
d.

4.

improving performance
setting of objectives
providing fair rewards
motivating employees

The Sandwich Technique

The Good-Bad Technique
The 360-degree Technique
The Balanced Technique

A form of communication between superior and subordinate where a problem is

discussed with the general objective of helping the subordinate to cope with it so that
he can become more effective as an employee is called ___________.
a.
b.
c.
d.

appraising
counseling
documenting
recording

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5.

Objectives or targets considered crucial to performance, set at the beginning of the

year and used as standards for performance appraisal are referred to as:
a.
b.
c.
d.

6.

The main aim of trade unions in compensation would be to _______.

a.
b.
c.
d.

7.

a consistent measure of job worth

be perceived to be fair by all concerned
protect employees from favouritism and bias
be able to provide correct salaries for all staff

The information on market rates from a salary survey will enable the organisation
to _______.
a.
b.
c.
d.

9.

pay according to merit

match or exceed market rates
provide for higher salaries to those who contribute more
obtain maximum benefits for members without prejudicing future security

An effective job evaluation system must provide the following requirements

EXCEPT _______.
a.
b.
c.
d.

8.

Balanced scores
Management by results
Performance goals management
Key performance indicators

decide on salary maximums

decide salaries for all employees
make sure that all salaries are correct
extract a derived market rate to formulate its own salary scales

The following are examples of types of benefits that will serve to free employees
from the worry of rising costs and uncertain futures EXCEPT _______.
a.
b.
c.
d.

annual leave
EPF (KWSP)
life and accident insurance
medical and hospitalization

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10. The following are examples insurance benefits EXCEPT _______.

a.
b.
c.
d.

11.

Death-in-service benefits
Personal accident insurance
Employees Provident Fund
Social Security Organisation

Safety and health programmes are usually undertaken by employers for three
main reasons ________.
a.
b.
c.
d.

12.

The main causes of accidents at the workplace are _______.

a.
b.
c.
d.

13.

chance occurrences, unsafe conditions, and unsafe acts

chance occurrences, unsafe conditions, and misadventures
chance occurrences, unsafe conditions, and defective machines
chance occurrences, unsafe conditions, and hazardous processes

The following are some of the most common places for industrial accidents to
happen EXCEPT ________.
a.
b.
c.
d.

14.

Moral, Legal, and Technical

Moral, Legal, and Economic
Enforcement, Moral, and Legal
Technical, Legal, and Economic

Where water is used

Near industrial machinery
Where hand-tools are used
Near walkways and corridors

The three Es of accident prevention are _______.

a.
b.
c.
d.

Education, Enforcement, and Energy

Engineering, Enforcement, and Energy
Engineering, Energy, and Empowerment
Engineering, Education, and Enforcement

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15.

The following are examples of work related sources of stress EXCEPT _______.
a.
b.
c.
d.

job insecurity
poor supervision
corporate culture
financial problems

16. The three principal parties in the union-management framework are ________.
a.
b.
c.
d.

employees, employers, and employers unions

employers, employees, and unions of workmen
employees unions, management, and government
employees unions, industrial relations department, and industrial court

17. The following are changes caused by the presence of a workers union EXCEPT
_________.
a.
b.
c.
d.

more formal rules and regulations

less management discretion allowed
altered roles for human resource department
management prerogatives

18. The following management issues are not bargained with the union EXCEPT
_______.
a.
b.
c.
d.

the responsibility for ensuring employee performance

the objectives of the organization
the budgets
the salary scales

19. The original mission of unions in Malaysia was mainly to _________.

a.
b.
c.
d.

protect workers, increase their pay, and improve their working conditions
protect workers, increase their pay, and have a say in how the business was run
protect workers, increase their pay, and address social issues
increase workers pay, increase their benefits, and increase their freedom

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20. The following categories of public officers cannot join any trade union EXCEPT
______.
a.
b.
c.
d.

21.

The Employment Act, Sabah Labour Ordinance, and Sarawak Labour Ordinance are
laws that:
a.
b.
c.
d.

22.

annual leave and sick leave

wages
wrongful dismissal
maternity leave

The notice period for termination of contract shall be ______.

a.
b.
c.
d.

24.

provide for the protection of employees

provide regulations for trade unions
provide for good union-management relationships in Malaysia
provide procedures for recognition of trade unions

The Employment Act, Sabah Labour Ordinance, and Sarawak Labour Ordinance
also cover employees whose wages per month do not exceed RM5,000 in respect of
disputes about:
a.
b.
c.
d.

23.

members of the Royal Malaysian Police

members of any prison service
members of the Armed Forces
members of the teaching service

fixed according to law

the same for both employer and employee
only applicable to employer
only applicable to employee

An employee shall be deemed to have broken his contract of service with the
employer if he has been continuously absent from work for more than _______.
a.
b.
c.
d.

one working day

two consecutive working days
three consecutive working days
four consecutive working days

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25.

A probationer who is unfairly dismissed:

a.
b.
c.
d.

is not covered by the law

can complain to the Labour Department
can complain to the Industrial Relations Department
can go directly to the Industrial Court

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SECTION B: ESSAY QUESTIONS (75 MARKS)

ANSWER FIVE (5) QUESTIONS ONLY.

QUESTION 1 (15 MARKS)

a.

Differentiate between performance appraisal and performance management.

(6 marks)

b.

Briefly explain any THREE (3) common errors in performance appraisal.

(9 marks)

QUESTION 2 (15 MARKS)

a. To introduce a compensation management system that will meet the organizations
objectives, the human resource manager must undertake a complete process that goes
through FOUR (4) phases.
Briefly discuss each of the phases.
(12 marks)
b. Write a short notes on the following :
i. Differential
(1 marks)
ii. Range width
(1 marks)
iii. Overlap
(1 marks)

QUESTION 3 (15 MARKS)

a. There are THREE (3) objectives of an organization when providing benefits to
employees. Explain ALL the objectives.
(9 marks)

b. Certain benefits related to status for the more senior jobs. Identify THREE (3) types
of status benefits commonly given to employees.
(6 marks)

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QUESTION 4 (15 MARKS)

a. Briefly describe the FOUR (4) objectives of The Occupational Safety and Health Act
1994.
(8 marks)
b. Explain the THREE (3) major causes of hand-tool accidents.
(7 marks)

QUESTION 5 (15 MARKS)

a.

Define trade union.

(2 marks)

b.

State FOUR (4) reasons employees choose to be unionised.

(4 marks)

c.

Explain the THREE (3) types of trade unions in Malaysia.

(9 marks)

QUESTION 6 (15 MARKS)

a. Define the following terms:
i. Overtime
(2 marks)
ii. Rest day
(2 marks)
iii. Probation
(2 marks)
b. Define contract of service and describe the conditions covering termination of
contract due to absence without prior notice and due to misconduct.
(9 marks)

END OF QUESTION PAPER

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