JOB DESCRIPTION

Job Title

Store Manager

Department

ReStore

Supervisor

Director, ReStore Operations

Effective Date

Immediately

Job Summary
Reporting to the Director of ReStore Operations, the Store Manager will be responsible
for the daily operations of the ReStore and in the creation and maintenance of a
cohesive team spirit within the store, and in conjunction with the other ReStores and the
Society as a whole. The role of the ReStore Manager is to act as a liaison between head
office and/or senior management, and to convey to all staff and volunteers, any such
policies and procedures are understood and properly adhered to, by all staff personnel.
The manager should solicit and encourage ideas and perspectives from both staff and
volunteers to the merchandising and marketing of products throughout the store, as it
promotes team spirit and creates a personal commitment. The Store Manager will
promote the long-term growth and operation of the ReStore. Unique to other Retail
operations, the Manager is also responsible for creating both a positive customer and a
volunteer experience, as these elements are critical to the operations from a resources
perspective, both dollar and human resources.

Organizational Values

Housing for All

Human Dignity
Partnership
Faith in Action
Diversity and Inclusiveness

Key Roles and Responsibilities

Maintains and grows overall retail sales through the adherence to pricing and sales
policies and procedures and through the execution of an excellent customer and
volunteer experience.
Effectively manages volunteer and paid staff by determining the appropriate
delegation of task, providing the corresponding training, supervision and feedback.
For paid staff this includes formal performance management.
Partners with the Lead Sales Associate effectively to enhance people management
and operations of the ReStore. Provides appropriate coaching to Lead Sales
Associate to maximize on their performance and assistance in management.

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Ensures appropriate processes and controls are in place for the efficient operation of
the ReStore.
Responsible for the recruitment and selection process for ReStore staff, paid and
volunteer, including leadership of orientation, training and scheduling.
Effectively supervises and trains their staff
Promotes the mission/mandate of Habitat for Humanity and the ReStore to the
general public and remains informed of the progress and milestones of the local build
projects to story-tell recent success stories to staff, volunteers and customers.
Ensures inventory is merchandised in a safe, timely and pleasing manner and that all
product has been priced and prepared for sale in accordance with ReStore best
practices while keeping in mind to discount, destroy or recycle slowly moving or
damaged inventory regularly.
Ensures adherence to ReStore health and safety practices including the
maintenance of all appropriate certifications to work in the warehouse facility, store
security and other good business practices.
Accurately creates cash floats and close out financial transactions daily. Ensures the
cash register and bank machine are properly supplied and maintained.
Ability to use relationship building skills in strengthening the connection between
various vocational groups partnering with the ReStore in providing a volunteer
workforce.
Acts as the liaison with donors of used and surplus home dcor and building
materials.
Ability to expeditiously but tactfully filter unwanted materials from donations, value
and display donations in a timely manner.
Responsible for the general maintenance, cleanliness and security of the ReStore
and the office including management of the recycling programs and materials
removal. Managing security includes being on call for security system breaches.
Complies with all policies and procedures
These are representative duties and responsibilities which are not all encompassing
and may change from time to time.

Qualifications
Education and Experience

Post-secondary education in business or a related field is an asset

510 years of experience in retail, home dcor, building materials or related
industry
5 or more years of experience in managing a team, including performance
management is an asset
Previous experience in dealing with a workforce challenged by barriers is an
asset.
Forklift and First Aid certification is an asset
Valid driver's license and clean driving record.

Knowledge, Skills and Abilities

Ability to work effectively under pressure while maintaining a collected and

pleasant composure promoting an approachable and pleasant work and retail
space.

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Enjoys being known for providing superior customer service

Expertise of and ability to execute the retail sales experience
Appropriate understanding and effective management of different work forces to
achieve maximum efficiency.
Ability to handle tasks that require physical strength and endurance, such as
lifting, carrying, pushing and pulling.
Strong capacity to multi-task.
Strong interpersonal and relationship building skills, teambuilding skills are an
asset.
Detail oriented, with strong verbal and written communication skills.
Good dispute and conflict resolution skills.
Strong understanding of health and safety requirements.

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