Professional Documents
Culture Documents
Text books:
1. True Professionalism by David H. Maister, Free Press (2000)
2. Organization 21C: Someday All Organizations Will Lead This Way, Subir Chowdhuri,
Financial Times Prentice Hall; 1st edition (2002), ISBN: 0130603147
Cases and Readings: Readings can be downloaded from the library website (go to eJournals:
http://www.utdallas.edu/library/collections/journals.htm )
COURSE OVERVIEW
This course will provide solid theoretical background in the content and process areas of
Management Consulting to help you become a scholarly practitioner. In addition, this course will
help you develop skills to apply well-developed theories in the areas of Strategy, Organizational
Behavior and Learning & Knowledge Creation to real world situations. Special attention will be
given to bridge the theory versus practice gap in the practice of management consulting.
It will also deal with the necessary skills required for effective client-consultant interactions
by drawing proven concepts from other disciplines as diverse as counseling psychology and
medical sociology, to mention a few.
More than 60% of the class time will be devoted to in-class activities, role-plays or
company visits. There will also be several in-depth discussions around interesting readings. I will
try to find experienced consultants to talk with students and answer questions related to practical
aspects of management consulting. There will be two assigned books for this course. Other
readings could be obtained from our Library eJournals database.
COURSE OBJECTIVES
The course has multiple objectives that include the following:
1. To develop a context centered mindset for helping clients.
2. To understanding the importance of balancing between the “expert-centered” and “context-
centered” approaches.
3. To develop skills in using your ability to co-create knowledge to come-up with practical and
innovative solutions, together with your clients, to actual problems those are being experienced by
today’s organizations.
4. To understand the challenges of knowledge transfer / co-creation in client-consultant interactions.
You will be required to complete several activities in order to achieve the identified objectives:
In the first day of the class four (4) groups with 3 to 4 members in each will be formed for the group
assignments. Please “self-select” into your groups.
Please do not rely too much on the Internet for your research. Spend some time in the library—
there are greater opportunities for insightful reflection and reading!
Assignment 1: Readings (GROUP) (CLASS PRESENTATIONS)
Readings / book chapters are mainly from the prescribed books. Every group will present
three times in the course of the semester. Discussion of the readings should include key ideas,
why these ideas are important and other aspects of the readings you disagree with. The idea is
that you generate a good class discussion.
Project 1: Diversity
9 Assist with creation of diversity balanced scorecard utilizing key HR and Diversity metrics
9 Research and assist with the development of Accor's Diversity calendar
utilizing Diversity themes and all dimensions of diversity
9 Create internal and external communications plan for Accor's annual
philanthropic program
9 Working with PR/Marketing to create customer awareness of Accor's social responsibility
9 Also working with Diversity Committees and Brand Operations.
Project 4: Implementation and monitoring of the Balanced Scorecard concept within the
Academie, as part of ACCOR’s Quality Plan
The grades in the activities in which you will be participating will be combined to determine your
final course grade. Please note that items 1 and 2 below will be multiplied with a peer evaluation
multiplier* to get your effective grade. The relative weights are as follows:
Total 100%
* Peer Evaluations (to be completed at the end of the final class meeting)
All group members are expected to do their fair share of work on the assignments. Fortunately, in about 85 to 90 percent of the
groups this is not the case. Unfortunately, that leaves (historically) approximately 10-15 percent of the groups in which inequities
occur. Since I do not know which groups have such a problem, I will use peer evaluations for all groups. For such a system to work,
everyone must be honest and fair. First, if a group member(s) is making only a nominal contribution and/or is overly difficult to work
with, the other group member(s) may expel them/her/him from the group and this individual must complete the assignment
individually within two weeks after the due date. Second, all groups members should assign a certain points to themselves and to
other group members based on the following three dimensions:
1. Contribution (this includes data collection and time spend on constructive discussions)
2. Command over the subject matter
3. Team work
A final grade-multiplier will calculated based on the total points every individual gets from self and other group members.
EXAMPLE: You should start with a total point of 100 x (number of members in the group). If your group has 8 members, start with
800 points. Distribute 800 points to your group based on the above three dimensions. If a person gets 100 each from every other
member including herself, then her grade-multiplier will be 1 (800/800 = 1). If another person gets a total of 780, then his grade-
multiplier will be 0.975 (780/800 = 0.975). If your total point is 900, then your grade-multiplier will be 1.125 (900/800 = 1.125).