A

PROJECT REPORT
ON

CUSTOMER SATISFICATION REGARDING HYUNDAI CARS

AT
KUNDAN HYUNDAI, PUNE.
Submitted to
UNIVERSITY OF PUNE
In partial fulfilment of
MASTER IN MARKETING MANAGEMENT (MMM)
Submitted by
SHERBAHADUR B. SINGH
(BATCH 2013-2015)
Under the guidance of
PROF. Dr. SANJAY PATIL

INDIRA INSTITUTE OF MANAGEMENT, PUNE

PREFACE

Master in Marketing Management of university of Pune is two year duration , consisting of four
semesters .at the end of second semester ,as per the requirement of second semester , as per the
requirement of university of Pune , all the students are required to undergo summer internship
program or summer internship training .

The research techniques can be learnt and adopted for the summer internship projects. this
monograph contains the guidelines to facilitate the research students to work on the project
report in scientific manner .

As the summer internship program requires the understanding and use of research methodology,
the main focus of monograph is the research methods and techniques to be used for project. the
research student will be in the better position to work on the research project successfully if the
provided guidelines are used systematically.

DECLARATION

I,

SHERBAHADUR B. SING a student of

Master in Marketing

Management (MMM) of INDIRA INSTITUTE OF MANAGEMENT, Pune under

University of Pune in the session year (2013-15) of undersigned hereby declare that the
Project Report entitled A STUDY ON CONSUMER SATISFACTION REGARDING
HYUNDAI CARS written and submitted by me to the Matrix Business School Pune,
in partial fulfillment of the requirements for the awards of Master in Marketing
Management (MMM) under guidance of Pro. SANJAY PATIL this is my original work
and the conclusions drawn there in are based on the material collected by me .

Place:
Date:

SHERBAHADUR B. SING

ACKNOWLEDGMENT

I take this opportunity as privilege to articulate my deep sense of gratefulness to the Director
of our institute, Mr. Dr. PANDIT MALI for the help and positive encouragement.

I wish to express my sincere esteemed thanks to our institution, which provided me this most
awaited opportunity of undergoing training in the corporate world.

Along with the institution I also want to express my gratitude to my faculty members who help
me with their immense knowledge and their experience.
I would like to thanks Prof. SANJAY PATIL for her precious guidance during my entire project
work.
Last but not least I want to express my immense hearty thanks to all the personalities who have
been instrumental in making this project on A STUDY ON CONSUMER SATISFACTION
REGARDING HYUNDAI CARS possible and successful .

SHERBAHADUR SING

EXECUTIVE SUMMARY
The Project entitled CUSTOMER SATISFACTION REGARDING HYUNDAI CARS. It
was a very nice and challenging experience for me in doing the project in a Company like:
KUNDAN CARS PVT.LTD,BAVDHAN. Within these two months of my project period, I
went to many places in PUNE to gather information about consumers. I have surveyed in whole
city.
This Project was done in KUNDAN CARS PVT.LTD,BAVDHAN which was done with
broad objective like understanding the real market situation, analyzing the difficulties faced by
the costumers regarding schemes, competition by its competitor etc. The various means and
methods have been deployed for effective collection of the desired data that has been elucidating
in this section. The marketing search tools which were used in the survey are depth interview
direct unstructured method and Questionnaire direct structured method.
Both primary and secondary data were used to collect information regarding the project.
These data were collected through direct dealers and retailers interactions as well as through
secondary research work involving internet search. The survey conducted was among 100
costumers. The work was hectic and time consuming. Every area was far away, so the work
conducted and the data collected was the result of the inspiration and labor.
During the project, only few areas of PUNE was surveyed, which is giving a partial study of
market coverage of Hyundai brand. Sales force need motivation to work in the market. Schemes
need to be given in all routes from time to time.
Scope of the study:-This study has been made to find the level of satisfaction the customer has
regarding the service provider by cars place.
Objectives of the study:Primary objectives:6

To measure the brand awareness among society

To study the factors affecting purchase of four wheeler
Secondary objectives:To know consumer opinion about the product.
To analyze competitors product characteristics.
Research methodology:Primary data:The primary data are those which are collected afresh and for the first time, and
thus happens to be original in character.
Secondary data:Secondary data means data that are already available i.e. they refer to the data
which have been already been collected and analyzed by someone else.
Data collections & Analysis:Taking questionnaires method from costumers to making data collection and
analysis
Findings:The study was undertaken to know the customer satisfaction of Hyundai cars among
customer in pune.
Limitation:The survey was carried only in True Hyundai. Hence minimum number of people met.
Suggestions:- Hyundai co. is suggested to make improvement in their vehicle considering the
C.C. and Maintenance cost occur after sales.

TABLE OF CONTENT
Contents

Sl.

Titles

Page No.

No.
1

Rational of the Study

Executive Summary
9-23

Objective of the study ,Title of the projects

Profile of the Company

24

Theoretical Perspective

25-31

Research Methodology

32-36

Data presentation, Analysis & Interpretation

37-47

Findings And Suggestions

48-50

Conclusion

Annexure

51
52-55

INTRODUTION
The study investigates the management of Hyundai brand in pune in current scenario and
consumer satisfaction followed by the company.
A Hyundai co is a major player in four wheeler sector. The prime focus of the project is on
getting effective feedback from the customer about the Hyundai brand.
Survey was conducted using questionnaire. The information about various attributes & factor
was collected. All the data collected, primary data was filtered & analyzed, represented in the
form of pie charts. secondary data was also used in report such as company profile, product
profile etc.
The survey gave knowledge about customers satisfaction, loyalty & their feel about the brand.
The survey gave an insight into organised market of four wheelers & competitors of Hyundai
cars. On the basis of finding & conclusion, suggestions were given.
There are many limitation of this project like, biased reply, customers busy, time constraint as
the project has time and area limitation etc.
Research methodology adopted for the collection of primary data was interpersonal interview
and questionnaire. The secondary data were collected from magazines, news papers, and
websites. The facts and figures itself talk about the competitors performance, market structure
and potential market for the company.

COMPANY PROFILE

Name, Address and Location of the company

Company Name Kundan Cars pvt. Ltd . Authorized Dealer of Hyundai cars in Pune .
Company Address - No 332/A. opp.mantri alpine, Bavdhan buruk, pune
Company Location Bavdhan, pune, Maharashtra.
Kundan cars Pvt. Ltd. is situated at Plot No.332/A, opp mantra alpine, Bavdhan, pune. It
was started in the year 1995 by : Mr. ManSingh p. pawar first it was dealer of Hyundai
cars.

it acquired the dealership of Hyundai cars wholly in pune. Till today it has

maintained its reputation.

ORGANISATION CHART

Sales Department

Sales department in charge

(Mr. Ganesh Patil )

Sales Manager

Sales Executives

In this servicing centre, there are 40 employees in that there are 15 are mechanics and
rests of 5 them are thinkers. Other than this there are 2 clerks and 20-computer operators.

Different Departments of the organization Kundan cars pvt. Ltd is departments

are spares department, sales department, & service department. Mr. Rajput looks spares
parts department,
Mr. Ganesh Patil looks sales department and Mr. Hyundai looks service department.
Salse department has total 25 employees; in there are 5 clerks and 20 mechanics.
Ratnaprabha motors sell every products of Hyundai expect Hyundai city orginal spare
parts are sold in pune only and no where else .

DIFFERENT PRODUCT OF THE ORGANIZATION

Hyundai Eon
Hyundai Santro
Hyundai I10
Hyundai

Grand

Hyundai

xcent

Hyundai I20
Hyundai

verna

THEROTICAL BACKGROUND

a) Interview schedule & questionnaire was used as tool for primary source of data collection.
b) Interview schedule consist of number of question typed in a definite order or form.

Pre-study:
After careful study of literature and expert consultation the researcher still may have only a
rather vague idea about the critical element in his problem. As pilot study sometimes may be
launched as a step preliminary to the form scale before original study are carried out in order to
gain some preliminary information of the main project for this purpose the researcher meet
companys personal manager to get the pre knowledge of the subject before conduction actual
data collection.

Pretesting: Pretesting is the process of an advance testing of study design after the interview schedule has
been prepared .The researcher referred books and internet to get prepared literature for this
project & report.
Processing:Once the collection of data is over the main step top arranged for p[rocessing and analysis of
data. So the interview can be made resulting information theories. The first step is editing, is a
process of examining the data collection in interview schedule to defect efforts and mission and
to see that they are corrected and the schedules prepared tabulations.
Editing:
The preparation of the data forms for tabulations must include on operational procedure for
accepting, modifying or resection individual questionnaire.

OBJECTIVES OF THE
STUDY

 Primary objective :1.

2.
3.
4.

To know consumer satisfaction level about the Hyundai product in pune.

To study the factors affecting purchase of four wheeler.
To measure the brand awareness among society
To study the loyalty exhibited by the consumer towards the Hyundai brand

Secondary objective:-

1. To find out the problems by showroom owner regarding sales of product and suggestion
to overcome it.
2. To analyze competitors product characteristics.

SCOPE OF THE STUDY

SCOPE OF STUDY
1. It also analysis the benefits accruing to the company as a result of those service.

2. The main scope of the study is limited to pune city.

3. This study has been made to find the level of satisfaction the customer has regarding the
service provider by cars place.
4. Analyzing the customers preference

5. Identifying the customers awareness and wants

6. If advertisement of Hyundai cars is made at local newspaper and local T.V Channel then
customer will increase

7. Increase demand of carswith good mileage in middle level family

COMPANY PROFILE

RESEARCH
METHODOLOGY

RESEARCH METHODOLOGY

I propose to first conduct a intensive secondary research to understand the full impact and
implication of the industry, to review and critique the industry norms and reports, on
which certain issues shall be selected, which I feel remain unanswered or liable to
change, this shall be further taken up in the next stage of exploratory research.
This stage shall help me to restrict and select only the important question and issue,
which inhabit growth and segmentation in the industry.
The various tasks that I have undertaken in the research design process are:
Defining the information need
Design the exploratory, descriptive and causal research.

RESEARCH PROCESS
The research process has four distinct yet interrelated steps for research analysis it has a
logical and hierarchical ordering:
Determination of information research problem.
Development of appropriate research design.
Execution of research design.
Communication of results.
Each step is viewed as a separate process that includes a combination of task, step and
specific procedure. The steps undertake are logical, objective, systematic, reliable, valid,
impersonal and ongoing.
SAMPLE SIZE:

The sample size was: 100 respondents.

I have targeted 100 customer in the age group above 21 years for the purpose of the
research. The target population influences the sample size. The target population
represents the Aurangabad dist (for employees) regions. The people were from different
professional backgrounds. The details of our sample are explained in chapter named
primary research where the divisions are explained in demographics section.

3.2 Sources Data Collection Methods:

There are two types of methods used in data collection i.e. primary data &
secondary data.
{A} Primary data:Those data which are collected at first hand by the researcher especially for the
purpose of the study are known as primary data. The data is collected directly from the
person in sample population.
In this project research the collection of data is directly interviewing customer. In the
collection of the primary data, I have used survey method and use the questionnaire
methods.
There are mainly two methods for the collection of the primary data which are given
below:
Observational Method.

Survey Method.

Observation Method:In the observation method, it requires the observer. The observer will keenly observe
the person at the time of the interview & record his behavior accurately. It is also one of

the important methods for the collection of data but it requires good & experienced
observer who can observer.
Survey Method:It is most popular method for the collection of necessary data from the respondents. I
have used survey method for the collection of the necessary data from the respondents.
I have used survey method for the collection of the necessary data:
Different types of the survey are given below,,
Personal Interview,
Telephonic Survey,
Mail Questionnaires.

Personal Interview:In the personal interview, the interviewer will personally meet the respondent and will
take interview. The interviewer will ask question in face to face direction to the
respondents or group of respondents.

il questionnaire the interviewer will mail the questionnaire to the respondents and
inform them about the purpose of the survey. Also the time limit for the questionnaire is
specified in the mail. This method is used when the area to be covered is large and the
survey has to be conducted in the specific limit. In my survey,.
B} Secondary Data:Any data which had been gathered earlier for the other purposes are secondary data in
hand of marketing research. These data has been collected from company dealer like,
Dealer profile, industrial profile, company profile are collected from the internet. The

secondary data are collected from the magazines, internet and websites. Different web
sites like www.bmawc.com and GOOGLE search engine help in collecting the detailed
information.
RESEARCH APPROACH
These 4 ways of research approaches i.e.
1. Observation Research,
2. Survey Research,
3. Focus Group Research,
4. Experimental Research.

In this project the approach used was survey approach because the main objective of our
survey was to study of the market potential and have an idea about the customer
perception.
SAMPLING PLAN:Sampling Size: Unit was also 100 respondents of Hyundai vehicle.
Work area:

pune city, Bhavdan.

Sampling type: Cluster sampling

Sampling unit: Individual owners of Hyundai vehicle
Sample Technique: Stratified random sampling .
Contact method : personal interview.

Scope and the Limitation of the study

The scope of study is limited to the respondents are selected from in and around
Pune.

 The project is carried out for the period of 45 days only.

Measurement of customer satisfaction is complex subjects, which uses nonobjectives method, which is not reliable.
The sample unit was also 100 respondents.
However, Hyundai Automobile showrooms are located in other places i.e. locally
and even in the neighboring states. Only opinion of respondents of pune city was
consider for finding out the opinions of respondents.

LIMITATIONS

LIMITATION
1. The survey was carried only in KUNDAN HYUNDAI CARS PVT,LTD. Hence
minimum number of people met.

2. The sample of 100 respondents may constitute a limitation due to its smallest nature of
sample
3. Few customers hesitate to give the real information.
4. The period of survey was restricted to one month hence information collected were
limited.
5. Language was a limiting factor

DATA COLLECTIONS
AND ANAYASIS

DATA ANALYSIS AND INTERPRETATION

Analysis and interpretation are central step in research process. The goal of analysis is to
summarize o collected data in such a way that they provide answer to the and triggered the
researcher. Interpretation is the research for the broader meaning of research finding. The
questionnaire is precoded a few uncoded response are classified the code were verified before
transferred to the master chart.

Q. 1 Are you Satisfied with Hyundai & Mahindra.

A. Satisfied

B. dissatisfied

Option

No. Of Respondents

% of Respondents

Satisfied

80

80%

Dissatisfied

20

20%

Total

100

100%

Satisfied with Hyundai

satisfied

dissatisfied

20%

80%

Interpretation 1:
The sample drawn on probability basis shows that 80% of the customers were satisfied
with Hyundai and only 20% were not satisfied with Hyundai company.

Q. 2 Are you aware about power steering present in hyundai ?

Option

No. Of Respondent

% Of Respondents

Aware

80

80%

Unaware

20

20%

Total

100

100%

Power Steering Present in hyundai

Aware

Unaware

20%
80%

Interpretation 2:
Out of 100% of respondents, 80% of the respondents approached were aware of the power
steering present in some hyundai motors and 20% were not aware of the power steering present
in some Hyundai Motors.

Q. 3 Are you satisfy with the fuel consumption of Hyundai Motors ?

Factor

No. of Respondent

Extremely Satisfied

%. of Respondent

25

25%

Satisfied

50

50%

Neutral

17

17%

Dissatisfied

8%

Total

100

100%

25

20
20
15

10
10

Fuel Consumption of
Mahindra Motors

0
Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Interpretation 3:
100% of the respondents 50% of the respondents approached were satisfied with the fuel
consumption of the I10. Followed by 25% was extremely satisfied, 17% are neutral and
rest of the 8% is more dissatisfied with fuel consumption of Hyundai Motors.

Q. 4 Are you satisfied with the Safety and Comfort of Hyundai cars?

Factor
Extremely Satisfied

No. of Respondent

%. of Respondent

25

25%

Satisfied

50

50%

Neutral

17

17%

Dissatisfied

8%

Total

100

100%

Safety & Comfort Of Hyundai

Dissatisfied
8%

Neither
Satisfied &
Dissatisfied
17%

Extremely
Satisfied
25%

Satisfied
50%

Interpretation 4:
100% of the respondents 50% of the respondents approached were satisfied with the
safety and comfort feature of the Hyundai motors. Followed by 25% was extremely
satisfied, 17% are neutral and rest of the 8% was dissatisfied with safety and comfort
feature of Hyundai motors.

Q. 5 Are you satisfied with Maintenance cost?

Factor
Extremely Satisfied

No. of Respondent

%. of Respondent

23

23%

Satisfied

51

51%

Neutral

20

20%

Dissatisfied

6%

Total

100

100%

Satisfied With Maintenance Cost

Dissatisfied
6%

Neutral
20%

Extremely
Satisfied
23%

Satisfied
51%

Interpretation 5:
The sample drawn on the probability basis shows that out of 100% of respondents 51% of
the respondents approached were satisfied with the maintenance of the Hyundai Motors.
23% were extremely satisfied, 20% of neutral and 6% are dissatisfied with the
maintenance.

Q. 6 Authorized Service station has sufficient and genuine spares Parts.

Option

No. Of Respondent

No. Of Respondents (%)

Strongly Agree

07

Agree

36

36%

not 30

30%

Disagree

17

17%

Strongly Disagree

10

10%

100

100%

Neither agree
disagree

Total

36
30
17
10

7
1. Strongly Agree

2. Agree

3 .Neither Agree
nor dis Agree

4. Dis agree

5. Strongly Dis
agree

Interpretation 6;
From the source of field survey, out of 100 respondents 36% of the people agree with
sufficient & genuine spares, & 30% of the people moderate with the spares, & 17% of the
people disagree, & 10% of the people strongly disagree,& remaining 7% of the people
strongly agree for sufficient & genuine spares.

Q.7 For which purpose you used these Vehicle?

Factor

No. of Respondent

%. of Respondent

Personal use

55

55%

Commercial use

15

15%

Both

30

30%

Total

100

100%

Used these Vechicle

30%
55%
15%

Personal use
Commercial use
Both

Interpretation 7:
This graph shows that 55% of personal use and 15% commercial use, 30% are the both
Used these Hyundai vichcle.

Q.8 Management is committed to continuously improve the quality of products and

services.
Factor

No. of Respondent

(%. of Respondent)

Well below expectations

6%

Below expectations

27

27%

Meets expectations

40

40%

Above expectations

20

20%

Well above expectations

7%

Total

100

100%

Hyundai Vehicles
10%
10%
I10
53%
27%

I20
verna
eon

Interpretation 8:
This graph shows that 40% of meet expectations about the point, 27% of below
expectations on the point, 20% are above expectations, 7% are well above expectations
and rest 6% well below expectations in term of Management is committed to
continuously improve the quality of products and services

9. How often have you undertaken service for your car?

A. Once a month

Sr. No
1.
2.
3.

B. Once in three month

Opinion

No. of Respondent

Once a month
Once in three month
Not very often

C. Not very often

% of Respondent

50
35
15

50
35
15

50

35

15

Once a month

Once in three month

Not very often

INTERPRETATION9:1. From the above Bar graph it is clear that 50% of customer goes for the maintenance once
in the month.
2. 35% of customer goes for the maintenance once in three month.
3. Whereas 15% of customer agrees that there is no any fix time for servicing.

Q.10 What extra values dose Hyundai motors provide?

Factor

No. of Respondent

(%. of Respondent )

Different scheme & offers

27

27%

Free insurance

45

45%

Greeting on birthday & 15

15%

anniversary
Emi Facilties
Total

13

13%

100

100%

Extra Values provide Hyundai Motors

45

50
40

27

30
20

15

13

10
0
1

Interpretation 10:
This graph shows 45% extra value provided free insurance, 27% different scheme &
offer,15% Greeting on birthday & anniversary and 13% Emi Emifacilties of the extra
value provided Hyundai Motors.

Q11. Would you like to suggest Hyundai cars to your friends?

A. Yes
B. No

Sr.No
1.
2.

Opinion
Yes
No

No. of Respondent
87
13

% of Respondent
87%
13%

13%

Yes
No

87%

INERPRETATION:1. From the above graph, it is clear that 87% of customer agrees to suggest Hyundai cars to
friends.
2. 13% customer are not agrees to suggest Hyundai cars to friends.

FINDINGS

FINDING
The study was undertaken to know the customer satisfaction of Hyundai car among customers in
Pune. For this purpose, Questionnaire was used as instrument for collecting the data from the
respondents. The data collected was analyzed. The following are the findings of the study.
1. Most of Respondents purchase a car required and festival and professional preferred it to buy
when they start increased lifestyle.
2. Hyundai motors has excellent percentage of the customer satisfaction out of 100% of the
respondents 80% are satisfied.
3. Out of 100% the 80% of the respondents are aware of its power steering.
4. From this survey out of 100% the 50% of the respondents approached were satisfied and
25% of the respondents are extremely satisfied with the fuel consumption of Hyundai cars.
5. 50% out of 100% of the respondents were satisfied with the safety and comfort of Hyundai
cars.
6. Large percentage of 23% extremely satisfied and 51% satisfied with the maintenance cost.
7. Its features and style satisfy most of the people.
8. Out of 100% the 36% respondents agree about the Hyundai service station has sufficient,
17% respondent disagree and 30% respondent are not sure.
9. Employees are getting value to their work.

CONCLUSION

Its is good for Hyundai that majorities of the people are aware about its brand that Suzuki
has earned enough to keep conditions contact with customer market and to constantly
carry out R & D in production of four wheeler and marketing the same to the different
destination. They try to produces such vehicles that attract the customer.

1. On the basis of data analysis and interpretation we found that out of 100%
the 80% customer are satisfied with the design of the vehicle and the
company is offering good services, which is reflected on the satisfaction of
the customer.
2. Out of 100% the 55 % Factor affecting the purchase of the vehicle are
design cost, fuel consumption, services of the company, price of spare
part, safety and comfort.
3. We found that out of 100% the 40% meet expectations and 20% above
expectation committed to continuously improve the quality of product and
services which they offer make the consumer loyal toward the Hyundai
brand
4. Form this survey we found that company provided good facility and
service of the customer and customer are satisfied which make a strong
Brand in the society.
.

1. The company should come out with its own financial company and provide attractive
finance like Low down payment, low rate of interest to attract customers.

2. Company and dealer are suggested to concentrate on advertising print Media like
Hoarding, Magazines, and adverting Banner. So it can help both them to increases
their sales.
3. The company can for the undertake R&D to improve the existing feature which

field help increase in the customer satisfaction.

4. Hyundai Company has

to

implement

good customer

relationship

management strategy that enhances customer satisfaction level.

5. Company should give promotion to those employees who deserve it.

BIBIOLOGRAPHY

BIBLIOGRAPHY

WEBSITES

www.wikipedia.com

www.researchandmerkets.com

www.hyundai.com

BOOKS

Marketing Management- J.C. Berry

Market Management by "Philip Kotler" and "Kevin Lane Keller"-12th edition, Pearson
Education.
Essentials of Marketing Research by "S.A.Chunawalia", Himalaya Publishing House.
Marketing Management by "C.N.Sontakki".
Marketing Research an applied orientation fifth addition by Naresh K.Malhotra page
no.38 to 40, chapter no.10 page no 326
Marketing Research by suja r. nair chapter no.9 MIS Page no.178-189

ANNEXURE

QUESTIONNAIRE
Dear sir / Madam,
I am conducting this survey as a part of SIP work in MMM program from Pune University of
this survey is TO STUDY ON CUSTOMER SATISFACTION REGARDING HYUNDAI
CARS. So I will be grateful if you spend of your precious time in felling up this.

SHERBAHDUR SING
Name of customer: - _______________________________________________

Q.1. Are you a satisfied with Hyundai?

A) Yes
B) No
Q.2. Are you aware about power steering present in Hyundai?
A) Yes
B) No
Q.3. Are you satisfy with the fuel consumption of Hyundai Motors ?
A) Extremely Satisfied
B) Satisfied
C) Neutral
D) Dissatisfied

Q.4. Are you satisfied with the Safety and Comfort of Hyundai?
A) Extremely Satisfied
B) Satisfied
C) Neutral
D) Dissatisfied
Q.5. Are you satisfied with Maintenance cost?
A) Extremely Satisfied
B) Satisfied
C)Neutral
D) Dissatisfied
Q.6. Authorized Service station has sufficient and genuine spares Parts.

1. Strongly Agree

2. Agree

3. Neither agree nor disagree

4. Disagree

5. Strongly Agree
Q.7. For which purpose you used these Vehicle?
A) Personal use
B) Commercial use

C) Both

Q.8. Management is committed to continuously improve the quality of products &

services.
Well below expectations
Below expectations
Meets expectations
Above expectations
Well above expectations
No commitment

Q.9. How often have you undertaken service for your car?
A. Once a month

B. Once in three month

C. Not very often

Q.10. For which purpose you used these Vehicle?

A) Different scheme & offers
B) Free insurance
C) Greeting on birthday & anniversary
D) Emi Facilities
Q.11.Would you like to suggest Hyundai cars to your friends?
A. Yes

B. No