ComputerHardwareServicing NC2Reviewer

Thisprovidesexamples,hintandbasicoutlineoftheexaminationofTESDAinComputerHardwareand
ServicingNCII

1. LISTOFTOOLSANDMATERIALS/INVENTORY(Written)
Followingareexamples

2. OCCUPATIONALHEALTHANDSAFETYPROCEDURE(Written)
Always groundordischargeyourselfbeforetouchinganypartofthecomputer
Donotworkalonesothattheressomeonewhocantakecareofyouincaseofaccidentor
emergency.
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Becarefulwiththetoolsthatmaycauseshortcircuit
Alwaysfullthecableconnectoronthehandleandnotonthecableitself
Useonlyrubbershoeswhenstandingonthegroundorinaconcretefloor
Makesurethatthepinsareproperlyalignedwhenconnectingacableconnector.
Alwayspoweroffandunplugthecomputerbeforeworkingon it.
Takeawayanyliquidsuchasmineralwaterorsoftdrinksnearyourworkingareaornear
computers.
Contingencymeasuresduringworkplaceaccidents,fireandotheremergenciesare
recognized.
PersonalprotectiveequipmentiscorrectlyusedinaccordancewithorganizationOHS
proceduresandpractice.
Hazard/risksintheworkplaceandtheircorrespondingindicatorsareidentifiedtominimize
oreliminaterisktocoworkers,workplaceandenvironment.
Takenecessaryprecautionsto protect thecomponentof thecomputerfromdamagedcause
by ElectrostaticDischarge(ESD).
HoldthecomponentsbyedgesanddonottouchtheICs.
Readandfollowinstructiononthemanualcarefully.
Donotuseexcessiveforceifthingsdontquiteslipintoplace.

3. ASEEMBLESYSTEMUNIT(Actual)
Properassemblingprocedure:

Preparethecomputercase(Installpowersupply,I/Oshieldandspacers)
Installdrives(DVD,FloppyandHDD)
InstalltheCPU,fan,heatsinkandmemorymoduleonthemotherboard
Installthemotherboardinto thecasingandexpansioncards
Installthecablings(Powerconnectors,FDDConnector,IDE/SATAConnector,USBheaders
andsystempanelheader).
Attachthemonitor,keyboard,mouseandplugintoapowersource.
Troubleshootifnecessary
Assembleandinstall networkconnection

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4. INSTALLOPERATINGSYSTEMS(OS XP/2000/98,DualBoot),DEVICEDRIVERS,LANCABLE
(Actual)
Thetypeofoperatingsystemtobeinstalledmightchangeovertime.ForLANcablecolour
codingmemorizethepairingsbelow.

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5. CONFIGUREANDPRINT(Actual)

Clickonthe startmenu andclick ControlPanel

WhenthecontrolpanelwindowopensyouwillseeitemsineitherCategoryView(Continue
withstep#3)orClassicView(Skiptoitem#4)

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Findanddoubleclickonthe Networkand InternetConnection icon.

Next,findanddoubleclickontheNetworkandInternetConnectionicons.Awindowwill
openwithallnetworkconnectionsavailableonthecomputed(wiredandwireless)
Findthenetworkconnectionyouwanttomanuallyconfigure,rightclickonitandselect
Properties fromthepopupmenu
Intheconnectionpropertieswindow,underthesectionlabelledThisconnectionusedthe
followingitems: find theInternetProtocol(TCP/IP)itemanddoubleclickit.
Anewwindowwillopen;selectthesecondradiobuttonwhichislabelledUsethefollowing
IPAddress.
EntertheappropriateIPAddress(192.168.0.1);subnetmaskusually255.255.255.0andthe
gateway(therouterortheproxyserveraddress).
Thenextpartofthewindowswillnow havearadiobuttonselected whichislabelledUse
thefollowingDNSserveraddresses
Ifyouneedtoaccesstheinternet,entertheaddressprovidedbyyourISP;ifyoudonot
havethatinformationyoucanusetheOpenDNSserverIP(208.67.222.222and
208.67.220.220).
Afterenteringtherequiredinformation,clicktheOKbuttontwiceandclosethecontrol
panelwindow.

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CHANGINGWORKGROUPANDCOMPUTERNAME:

Start>Settings>ControlPanel>System>ComputerNametab>Change
Tab>Typenew ComputerNameandWorkgroup>OK,OK,OK,restart

INSTALLINGNETWORKPRINTER

Start>Settings>ControlPanel>PrinterandFaxes>AddPrinter(Printer
Tasks)>AddPrinterWizard>Next>SelectAnetworkprinter,or.>
Next> BrowsePrinter>Next>SelectInstalledNetworkPrinter>Next>Yes
>Finish!
Note:Turnofyourfirewallbeforeinstallingprinter

FILE/FOLDERSHARING

Rightclickfoldertoshare>Properties>SharingTab> NetworkSharingand
Security(ClickIfyouunderstandtheSecurityRisk)>JustEnableSharing
>OK>Selectsharethisfolderonthenetwork>OK

SHARINGPRINTER

Start>Settings>ControlPanel>PrinterandFaxes>RightClickInstalled
Printer>Sharing>Sharethisprinter>OK

6. QUESTIONING/INTERVIEW(Oral)

Mostofthequestionswillbeontroubleshootingbutanythingaroundthesubjectmatter
canbeasked.YoualsoneedtomasterthepartsofthecomputerparticularlyoftheMain
CircuitBoardortheMotherBoardandtheirspecificfunctionsandcablecolourcoding.

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CentralProcessingUnit (CPU) Interpretandcarriesoutbasicinstructionsthatoperate

acomputer
HeatSink Componentswithfinsthatcoolsprocessor
RandomAccessMemory(RAM) Memorychipsthatcanbereadfromandwrittento
byprocessor.Alsocalledmainmemoryorprimarystorage,mostRAMisvolatile;
informationinsideitislostwhencomputerspoweristurnedoff.
ReadOnlyMemory(ROM) Memorychipsthatstorepermanentdataandinstructions.
Nonvolatilememory,informationinROMisnotlostwhenthecomputerpowerisoff.
BasicInputOutputSystem(BIOS) Thefirstprogramtorunwhenyouturnonyour
computer.ItisstoredinROMchipon themotherboard.
ComplementaryMetalOxideSemiconductor Stores date,timeand computerstartup
information.Maintainbyasmallbatteryafteryouturnthecomputeroff.
AdapterCard Enhancessystemunitorprovidesconnectionstoexternaldevices called
peripherals;alsocalledexpansioncard.
ExpansionSlot Anopeningorsocketonthemotherboardthatcanholdadaptercard.
Port Connectsexternaldevicestosystemunit
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Connector Joinscabletoperipheral

OTHERUSEFUL INFORMATION

BASICTROUBLESHOOTING
Beepcodetroubleshooting
ComponentIsolation
RAMIsolation
EquipmentIsolation

5S

Sort Clearlydistinguishneededitemsfromunneededandeliminatethelatter.
Straighten Keepneededitemsinthecorrectplacetoallowforeasyand
immediateretrieval
Shine Keeptheworkplaceneatandclean
Standardize Themethodbywhichsort,straighten,shinearemadehabitual.
Sustain Maintainestablishedprocedures
Acronyms
ATX AdvanceTechnologyExtended
SDRAM SynchronousDynamicRandom AccessMemory
DRAM DynamicRandomAccessMemory
EDORAM ExtendedDataOutputRandomAccessMemory
SIMM SingleInline MemoryModule
DIMM DoubleInlineMemoryModule
RIMM RambusInlineMemoryModule
USB UniversalSerialBus
IEEE Instituteof ElectricalandElectronicsEngineer
ISA IndustryStandardArchitecture
PCI PeripheralComponentInterconnect
EISA ExtendedIndustryStandardArchitecture
VESA VideoElectronicsStandardAssociation
IDE IntegratedDriveElectronics
SCSI SmallComputerSystemInterface
DDR DoubleDataRate
UDMA UltraDirectMemoryAccess
10S

SORT
SANITIZE
SWEEP
SYSTEMATIZE

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SELDDESCIPLINE
SUSTAIN
SAFETY
SEPARATE
STANDARD
SAVETHEENVIRONMENT

POSIBLEORALQUESTIONS
Q YouhavejustinstalledWindows98. Duringthetesting,itfailstostartafter theStartingWindows
98messageappears.Whatshouldyoudototroubleshootthisproblem?Nameatleasttwoways.
A TypeWin/d:matthecommandprompttostartwindows,orpressF8whenwindowsrestartingand
selectsafemode.

Q YouhaveconfiguredadualbootsystemconsistingWindows98inFAT32partitionandWindows
2000usingNTFSpartition.YoucheckyourWindows2000installationanditlookedgood.However,
whenyouboottoWindows98youcantsee thefilesintheNTFSpartition.Whatmightbethesourceof
theproblem?
A Windows98isnotcompatiblewithNTFS

Q YousuccessfullyinstallWindows2000Professionalandyouwanttocheckyourdrivesforerrors.
Nameonewayofcheckingforerrors
A Opencontrolpanel,clickadministertool,clickcomputermanagementandwithinthestoragetab
clickdiskdefragmenter

Q YouwanttosetupadualbootscenariobetweenWindows98andWindows2000.Howwouldyou
dothis?
A Partitionyourharddrive.InstallWindows98firstandtheninstallWindows2000tothesecond
partition.

Q Acustomercomplainsthathisharddiskismakinglotsofnoise.Afterexaminingthecomputerand
hearingthenoiseforyourself,younoticethathighpitchnoiseseems tobecomingfromthefaninthe
powersupply.Whichcomponentshouldbereplaced?
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A PowerSupply

Q WhatpartofHPLaserprinterismalfunctionifyoureceivea50serviceerror?
A FUSER

Q Acustomercomplainsthathecantgethiscomputertowork.Whenheturniton,thereisnovideo
andhearsaseriesofbeeps.Thebeepsareinthesequenceofonelongbeep,thentwoshortbeeps.You
tellthecustomertobringthemachinein.Uponfurtherexaminationyouareabletoidentifythe
problem.Whatshouldbeyournextstep?Whatistheerror?
A Replacethevideocardandmakesureitistighten.

Q Whatisindicatedbya201erroratsystemstartup?
A Badmemory.Mostoftheerrorbeginswith2indicatememoryerrorofsomesort.

Q WhattwocommandfilesareusedbyDOStoconfigurethecomputer?
A Autoexec.batandConfig.sys

Q Youinstallanewlypurchasesoundcardintoyourcomputer,butuponrebootingyoufindthatthe
new deviceisnotrecognizedbythesystem.Moreover,yourmodem,whichhasalwaysworked
perfectly,hasstoppedfunctioning.Whatisprobablytheproblem?
A ThesoundcardisusingthesameIRQasthemodem.

Q Whatisthecorrectwaytousetheprotocol utilityIPCONFIGinaWindows2000environment?
A Choosestart,clickrunandtype cmd thenpressenterkey.AtthecommandprompttypeIPCONFIG

Q TransmissionControlProtocol/InternetProtocol(TCP/IP)isacollectionofprotocolsthathelp
managetheinternetcommunication.EachcomputerrunningTCP/IPmusthaveauniqueIPaddress
assignedtoit.WhatisanIPaddress?Describetheformat?
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A AnIPaddressissetoffournumbers,eachofwhichmustbefrom0to255.

Q WhatisthecorrectsequencetostartWindows2000backupprogram?
A Choosestart>Programs>ThenAccessories>ThenSystemTools>ThenBackup.

Q Youvesetupanetworkwherebyeachcomputeractasaclientandaserverandinwhicheachuser
shareseachothersresources, includingprinters.Whatisthecorrecttermforsucharrangement?
A Peertopeernetworking

Q Sendingandreceivingelectronicmail(email)isacommonbenefitoftheinternet.Assumingauser
hasaccesstotheinternetonaproperlyconfigurePC.Whatisneededbeforeausercanbeginusinge
mail?
A EmailaccountandemailclientsuchasMicrosoftOutlook

Q WhatisthenameoftheexecutablefileforMicrosoftBackupFORdos?ForWindows3.x?
A MSBACKUP.EXE

Q Whatwouldyoutypeata DOScommandlinetostarttheMicrosoftAntiVirus?
A TypeMSAVatthecommandprompt.

Q Whatprograminthecontrolpanelcanbeusedtocreateastartupdisk?
A Add/RemovePrograms

Q WhatisthefinaloptionintheConfigureScreenmenu?
A Compatibilitytest

Q TheMSBACKUPPrograminDOSreceivesitssettingsfromwhatfile?
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A SETfile

Q WhichWindowsNT4.0utilityshouldyouuseafterinstallinganewharddrivetomakeusable?
A DiskAdministrator

Q WhichisthepropercommandtoinstallWindows2000recoveryconsoleasastartupoptioninthe
CDRomindriveE?
A E:\i386\winnt32.exe/cmdcons
Q DuringtheWindows2000setup,youareasked tochoosebetweenNTFSfilesystemandtheFATfile
system.CanyousitedisadvantageonNTFS?
A NTFSismoresophisticatedfilesystemhoweveritisnotcompatiblewithDOS.

Q AfterthesuccessfulupgradingtoWindows2000,whatshouldyoudowiththetemporaryfiles
generatedduringthesetupprocess?
A Nothing.Becauseallgeneratedtemporaryfilesareautomaticallyremoveduringtheprocess.

Q YouarepreparingthecomputerfordualbootingbetweenWindows98and2000.Yourdriveis
partitioned,andWindows98isalreadyinstalled.Whatshouldbeyournextstep?
A Youmust chooseFATforWindows2000partition

Q WhichofthefollowingisnottheWindows2000keyBootfile?Why?
A Autoexec.bat ThisisthekeybootforWindows3.1and9xarenotnecessaryforWindows2000

Q Whatisthemostlikelycauseofapaper jamonadotmatrixprinter?
A Obstructedpaperpath

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Q HPprinterlaserjetIIIprinterisnotprintingatall.ThecomputerindicatesthatthedeviceonLPT1is
notready.Youperformaserviceselftesttotheprinteranditprintsonthepageof verticallines with
noproblem.Thefrontpanelselftestdoesnotwork,howeverwhichcomponentdoyoususpectisgiving
youtheproblem?
A TheFormatter

Q Acomputerisexperiencingrandomrebootsandphantomproblemsthatdisappearafterreboot.
Whatshouldyoudo?
A Openthecoverandresetallcardsandchips

Q UsingeitheraWindows9XorWindows2000workstation,whatcomponentsdoyouneedto
connecttoaMicrosoftnetworkserver?
A Protocol,clientandadapter

Q YouareenablefileandprintersharingonyourWindows9Xsystem.Youmustnowspecifyhow
securitywillbehandled.Whatcouldbetheoptions?
A SharelevelAccessControlandUserlevelcontrol

Q AWindows9xworkstationincludesdefaultsupportforwhatnetworkOS/clienttypes?
A MSWindowsNetworkingandNovellsNetwarewithinaWindows9xworkstation,clientsare
providedforMicrosoftandNovellNetwork

Q WhatisthethirdelementrequiredtoconfigureaWindows2000systemasanetworkclient?A
client,anadapter,and ___?
A Protocol

Q Whatwouldyouneedtodotocreateanewdialupnetworking(DUN)connectionwithinaWindows
9xsystem?

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A ChooseStart>Programs>Accessories,thenchooseandclickDialupnetworkingthendoubleclick
Makenew connectionordoubleclickMycomputericononthedesktopthenclickdialup
networking.

Q WhatwouldyouusetomapanetworkdriveinbothWindows9xandWindows2000?
A Mapnetworkdrive

Q Whattypeofbackupinvolvesselectingthefilesyou wanttobackupaswellaswhenyouwantthem
tobackup?
A CustomBackup
Q Thereareseveralpiecesofbackuphardwarethatarecurrentlyavailable.Ofthefollowing,whichis
notvalidbackuphardware?
A Stationaryharddisk

Q Whichtypeofbackupthatbackupfilesonadiskthathaschangedsincethelastfullbackup?
A Differentialbackup

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