Top QLAB issues 2014

TOP QLAB ISSUES

SIRVA CSC
QLAB Level 1

The following documentation is based on the top current issues dated

August 14th, 2014.The instructions include information on how to
trouble shoot and resolve those issues. If 1st level resolution is not
possible the document outlines who to contact if escalating to the next
level is required.

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Unable to find an LMP Lead in QIO........................................................................................................................... 2
Pricing differences .................................................................................................................................................. 5
Missing or Incorrect data on report.......................................................................................................................... 5
Qlab Registration Failures........................................................................................................................................ 6

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Unable to find an LMP Lead in QIO
At times, LMP Leads may not go over into Qlab or the customer is unable to locate it. To verify the issue please:
1.
2.
3.
4.
5.
6.
7.

Logon to QIO http://qlab.sirva.com/prmportalopenUI_enu/start.swe?SWECmd=Start&SWEHo=qlab.sirva.com

Login using ID 9999000020 > Pswd Shoey333
Check under both the Qualified and Unqualified LEADS tab
Click the Query tab
In the LMP Lead Id > input LMP #
Change the selection to All Leads in this organization (Figure 1) > be patient, it takes a while to get a return.
Hit Go

Figure 1

If lead IS there verify that the agent code of the agent calling and sales code match. It may be possible it has
been assigned to a different agency. If this is the case, let the customer know what agency it is assigned to
(figure 2) the picture is just an example, in this case both agencies are DeHaven Trf and Storage.
If they have questions on the assignment, they should contact LMP where it originated
@ Allied is 800 444 6787 and for North American 800 369-9115.

Figure 2

If the sales code and agency code match, log on using the agents Qlab credentials to assist in finding it on their
machine. If all else fails, create amber cat ticket and assign to the SIRVA CSC /QAB Level 2 Unassigned support
group to review the next business day.
If Lead is NOT there go into LMP (page 3)

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1.
2.
3.
4.
5.

Use this link to log into LMP http://lmp.sirva.com

Youre UserID > sirva01 (may need to change password) If you change the Pswd change it again, back to sirva01.
Input the Lead ID #
Source field should be set to All
Hit SEARCH

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This will bring up the LMP LEAD

If the LEAD shows FINISH at the bottom > LMP has not Finished the Lead and that is why it is not displaying in Qlab
for the customer > have the customer call LMP @ Allied is 800 444 6787 and for North American 800 369-9115.

If the Lead shows This Lead is finished and also displays the Qlab log and Ref # > the lead is complete.
If the lead is complete and it is not show in QIO, create a ticket and assign to the SIRVA HT2/QLAB CRM support group >
Level 3 Unassigned.

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Pricing differences
At times the agent may report seeing a difference between their Qlab estimate and the final registered information in
STS. This could be for many reasons but most often due to incorrect data being applied by the agent.
These are difficult to discern and can be time consuming. To verify where the difference is coming from, it is best to
have the customer send all paperwork to the pricing department for review.
1. Ask the agent to send an email to Linda.Murphy@sirva.com > make certain the customer attaches the
paperwork and notes the registration # in the email.

Missing or Incorrect data on report

Not all concerns coming from agents are correct and many times the missing or incorrect data is as designed.
Both issues must be verified through SIRVA HT2/QLAB CRM support group > Level 3 Unassigned.

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Qlab Registration Failures
Several responses will occur when a registration is sent from Qlab to STS.
1. If the registration is successful they will see the message PROCESSING COMPLETED SUCCESSFUL (figure 3).
ACTION: No action is required; the order has been transmitted into STS.

Figure 3

2. If a registration FAILS an error message will be displayed in the Comments field (figure4).

Figure 4

ACTION: Verify the errors meaning by selecting the link below

a) Qlab registration errors
b) If the error is not found in the document > Open an amber Cat ticket and assign it to SIRVA CSC > QLAB Level 2
Unassigned - IMPORTANT: Include QLAB User ID and SURVEY NAME (figure 5)

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Figure 5

3.

Another type of error is also possible to receive > this error indicates that data inside the XML is wrong or does
not exist (figure 6).

ACTION: Open an amber Cat ticket and assign it to SIRVA HT2/QAB CRM / QLAB Level 3 Unassigned. IMPORTANT:
Include QLAB User ID and SURVEY NAME.

Figure 6

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QLAB REGISTRATION ERRORS

ERROR 1007 INVALID ENTRY, FIELD IS *** ZIP

LCTN_CITY_NME> Name_of_City</ LCTN_CITY_NME>

ERROR 1099: CITY/STATE COMBINATION INCORRECT/INVALID IN STS

ERROR 1030: TECHNICAL PROBLEM, CALL HELPDESK

ERROR 1100 CAMIS ERROR CONTRACT

ERROR 1227: PRICE SERVICE AGREEMENT RESTRICTIONS

<LCTN> ISSUES

ERROR 1127 INVALID COMBINATION: SUB AGRMT/SHT INFO

ERROR 1129: DOES NOT EXIST: SVC PROV AGRMT

ERROR 1006: INVALID ENTRY

WARN 9999 ERRORS IN CPU PROCESSING CAUSE ONE OR MORE UPDATES TO FAIL

ERROR 1003: USER NOT AUTHORIZED

ERROR 1152: DATE MUST BE AFTER TODAY

ERROR 1005: REQUIRED FIELD (FIELD NAME)

ERROR 1184: FOR SHIPPER TYPE, INVALID PAYMENT TYPE

ERROR 1271: INVALID, NO ENTRY ALLOWED

<EST_CHG_AMT> ESTIMATED CHARGE AMOUNT IS NOT REQUIRED FOR CONTRACT

ERROR 1223: CREDIT RESTRICTION: FOR SERVICE PROVIDER

WARN 3065: CHANGE MAKES INDICATOR OPTIONAL: REVIEW (FIELD NAME)

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ERROR 1007 INVALID ENTRY, FIELD IS *** ZIP

RESOLUTION: SELECT ANOTHER ZIP CODE OR REGIS TER MANUALLY

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LCTN_CITY_NME>Name_of_City</ LCTN_CITY_NME>
ISSUE: CITY NOT FOUND IN STS

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ERROR 1099: CITY/STATE COMBINATION INCORRECT/ INVALID IN STS

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ERROR 1030: TECHNICAL PROBLEM, CALL HELPDES K
RESOLUTION: GO TO STS, ENTER 9 DIGIT STS NUMBER AND PRESS F12 TO REGISTER

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ERROR 1100 CAMIS ERROR CONTRACT
ISSUE: CONTRACT# IS INVALID

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ERROR 1227: PRICE SERVICE AGREEMENT RESTRICTIONS
ISSUE: AGREEMENT RESTRICTION ON ORIGIN/DESTINATION LOCATION

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<LCTN> ISSUES
ISSUE: STS DOES NOT LIKE THE DATA

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ERROR 1127 INVALID COMBINATION: SUB AGRMT/SHT INFO
RESOLUTION: REMOVE SUB AGREEMENT AND REGISTER

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ERROR 1129: DOES NOT EXIST: SVC PROV AGRMT
ERROR 1006: INVALID ENTRY
WARN 9999: ERRORS IN CPU PROCESSING CAUSE ONE OR MORE UPDATES TO FAIL
USE ATS SCREENS TO ADD MISSING SVCS

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ERROR
ERROR
ERROR
ERROR
ERROR

1003: USER NOT AUTHORIZED

1152: DATE MUST BE AFTER TODAY
1005: REQUIRED FIELD (FIELD NAME)
1184: FOR SHIPPER TYPE, INVALID PAYMENT TYPE
1271: INVALID, NO ENTRY ALLOWED

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<EST_CHG_AMT> ESTIMATED CHARGE AMOUNT IS NOT REQUIRED FOR CONTRACT

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ERROR 1223: CREDIT RESTRICTION: FOR SERVICE PROVIDER

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WARN 3065: CHANGE MAKES INDICATOR OPTIONAL: REVIEW (FIELD NAME)
ERROR 1005: REQUIRED FIELD

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