Professional Documents
Culture Documents
Projects
RBT subscription through SMS short code 231 was developed and
executed Q2, 2011. All the requirements, product paper, FUTs were
done by myself
Work Experience
Zong (CMPak Ltd.)
date)
Ensure high competency & skills level of the staff. Organize teams to
deliver the right solution at the right time, explore opportunities for
additional customer support.
Ensure smooth operations during the shift and also ensure that issues
impacting the customers are solved on real time basis.
Monitor and review that Call Centre SOPs are strictly followed for smooth
and efficient work flow during the shifts.
Carrying out team meetings and actively participating in the monthly and
weekly meetings.
Monitor and evaluate system & processes to increase work efficiency and
quality
Liaison between all the regional CSD/C&C teams and HQ on all operational
issues
Back up to National Manger Customer Support
Trainings