Study Guide-Business Communication-Final Exam

100 questions-true/false and multiple choice

Questions from chapters, lectures and activities
Chapter #1-What employers expect from you
-The Basic Communication Model
-Barriers to communication
-Decoding of messages-perception
-Business Communication 1.0 versus 2.0
-Four guidelines for using communication technology
-Ethical communication
Chapter #2-Advantages and disadvantages of teams
-Five phases of Team Evolution
-How to resolve conflict in a team
-Guidelines for writing in a team
-Constructive feedback
-Preparing and conducting efficient meetings
-Different types of listening
-The listening process
-Nonverbal communication
Chapter #3-Advantages of diversity in a workforce
-Types of communication that is effected by cultural diversity
-Different types of Diversity
-Four guidelines to help improve communication in any business culture
Chapter #4-The three step writing process
-The five steps in the planning stage
-The two steps in the writing stage
-The five steps in the completion stage
-Four questions utilized to assist in defining your purpose
-Audience analysis
-Selecting the correct medium
-Organizing the information

Chapter #5-Showing sensitivity to your audience

-Three ways to control Style and Tone
-Choosing powerful words-four categories
-Words that communicate well
-Four types of sentences
Chapter #6-Revising to improve readability
-Editing for clarity and conciseness
-Using technology to produce your message
Chapter #7-Social networking and community participation websites
-Planning, Writing and Completing email messages
-Understanding the business application of bogging and podcasts
Chapter #8-Strategy for routine and positive requests
-Common examples of routine and positive requests
Chapter #9-The Three-Step Writing Process for negative messages
-Direct Approach for negative messages
-Indirect Approach for negative messages
-Refusing claims and requests for adjustment
Chapter #10-The Three-Step Writing Process for persuasive messages
-Developing the persuasive business message
-Assessing the needs of the audience
-Applying the AIDA Model
-Maintaining high standards of ethics, legal compliance and etiquette
Chapter #11-The three step writing process
-Secondary vs. Primary research
-How to plan research
-Informational versus Analytical Reports

Chapter #12-Drafting report content (Intro, body, conclusion)

-Effective visual aids
-Ethics in regards to utilizing visual aids
-Visuals for presenting data-when to utilize certain types
Chapter #13-Components of formal reports
-Proofreading Reports and proposals
-Distributing Reports and proposals
Chapter #14-Planning a Presentation
-Developing a Presentation
-Effective Visual Aids
-Delivering a Presentation
Chapter #15-Researching industries
-Building your network
-Planning, Writing and Completing a resume
Chapter #16-The Cover Letter
-Types of interviews
-Preparing for the Interview
-Types of questions during an interview
-Following up after the interview