Professional Documents
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MARKETING-CHANNEL MANAGEMENT
CHAPTER OBJECTIVES
1. To consider the part that supply chains play in delivering value to the
end customer.
2. To identify the factors that determine the structure of a supply chain.
3. To discuss the role of the intermediary within the supply chain and
roles that intermediaries may perform in different supply chains.
4. To examine the management issues associated with a particular type
of intermediary activity (retailing) and with a particular management
structure (franchising).
CHAPTER SUMMARY
Point 1 - Introduction.
There are a number of roles in the channel that have to be fulfilled and
each type of channel will fulfil them in different ways. Firstly, there are a
number of specific gaps between production and consumption that need
to filled, specifically, time, space, quantity and variety. Secondly,
intermediaries perform various functions in order to bridge these gaps.
ECR is ‘ a total system to eliminate all activities that do not give value to
the end consumers and to encourage all those that do’ (Mitchell 1997). It
focuses on fourteen improvement concepts in three strands: category
management, product replenishment and enabling technologies (Figure
11.6 pp254). ECR is facilitated by electronic data interchange systems
(EDI) which is linked to electronic funds transfer (EFT) which generates
payments. Activity-based costing is used to identify what is spent in the
various areas with a view to questioning expenditure and thus a
continuous process of improvement should occur.
In the design of supply channels a key question is not what activities are
to be performed but who is to perform them. Responsibility can shift
from one party to another depending upon the nature of the product
market. A distinction can be made between the actors with ownership or
transaction roles in the channel and the use of third-party logistics
companies.
This decision needs to be looked at from both sides and a number of key
issues need to be examined. From the manufacturer’s point of view three
areas that need addressing specifically are market coverage and
distribution intensity; channel control; and flexibility. In addition, there
are several important issues that can help a manufacturer to assess the
relative merits of potential partners.
Point 8 - Retailing.
The position of the retailer in the supply-chain, being the closest to the
final consumer, gives it some distinctive characteristics that need to be
understood and are directly related to their positioning strategy.
Point 9 - Franchising.
Another key management system that has been one of the most popular
mechanisms for expanding the distribution network is franchising. The
nature of the franchise relationship can be viewed from two extremes
either as a managed outlet of a larger business or as an independent
business in its own right.
Point 11 - Conclusion.
The aim of the supply chain is to provide the consumer with an offer that
they will value above any other. This value is created by the offering and
the gaps that are bridged in delivering it. These functions are performed
by various combinations of actors including third-party logistics
companies. Many changes have occurred recently mainly as a result of
developments in IT and marketing channels will continue to be dynamic
and rapidly changing.
MINI CASE
ARTHUR AND COMPANY