Professional Documents
Culture Documents
Chapter 6
212 Planning operation budget cost per occupied room is brought by predicted occupancy levels
213 Controlling expenses controlling the operational cost, controlling the budgeted cost
214 Budget and Income statement (difference between budget and income budget is expected,
income is real)
216 Contract service, laundry, dry cleaning, operating supplies, uniforms direct resp of housekeeping
218 What does linen expense mean, what does it include includes rental fees, pillow cases, towels,
face cloths, bath mats, blankets + other items included in the linen inventory
228 Controlling expenses controlling the anticipated costs of the budget (4 methods accurate
record keeping, effective scheduling, carefully train and supervise, efficient purchasing)
229 Planning linen purchases (last paragraph) directly from linen mills
237 Contract services (2nd paragraph, last paragraph going to p. 238)
Chapter 7
254 Departments prone to injuries housekeeping, maintanence; Ladder- whats important
260 When is the best time to talk about safety info during orientation and training; job safety
analysis (what is it)
Iron causes discoloration, chlorine, sulphur, phosphorus
268 Tags
278 2nd paragraph
287 Employee should never loan the key to the guest, employee is responsible for the master key
Chapter 8
322 - Type of uniforms polyester, polycotton; table linens what material
324 1st sentence, Dryer should be at the exterior wall in the corner
Laundry sorted 3 ways Light, Moderate, Heavy
335 - Which water doesnt leather Hard water, reduces the soaps ability
337 Bleaches, 2 kinds Chlorine, Oxygen
338 Extracting
344 Folding machine holds one end of the linen so the staff can fold it easily
345 Preventive maintenance (2nd paragraph) replacing parts
346 Valet service