Telecom

Service Provisioning

Service Provisioning

ega trends and multidimensional changes

like analog to digital technology, wired to

wireless, narrowband to broadband,

communication to information are transforming the

Telecom industry. This radical phenomenon is
re-shaping the telecommunications industry's future
and the implications of these changes are impacting
the telecom companies globally. To keep up with the
changing trends, Telecom companies are evolving into
full-service communication providers delivering
high-speed connectivity and hordes of value-added
services.

Today, Service Provisioning is a common need in the

Telecom Industry. Quick delivery of major services
while maintaining the integrity services across
multiple systems, defines the quality service
provisioning. In short, this involves ample
customization of the existing of the existing systems
to the changing business needs
To meet this competitive reality and the rising
challenges, Telecom operators world over have begun
adopting 'Business Process Outsourcing' to maximize
their profits and winning best returns on the
investments made, besides better branding in the
industry.

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In-depth experience in every component of the telecom service provider space, enabling its Clients to derive significant benefits in

terms of reduced Service Provisioning turnaround time, reduced customer churn improved cash flow and enhanced customer
satisfaction
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Combines business processes and technology to deliver high quality operational efficiencies through predictable and profitable
business decisions
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End-to-end functionality support: HCL offerings span the entire gamut of VoIP support capability
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Vast experience in handling complex telecom business processes
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Technology-led Business Services & Solution: In-house developed tools & applications for network & performance management
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Customized training modules
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Ability to support Clients' exponential growth

HCL BPOs capability and expertise in telecom order provisioning encompasses complete voice and data process outsourcing
solutions that help organizations to gain insight into their customers satisfaction

Business

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HCL's Telecom vertical is perfectly positioned with assets that cut across all the various telecom structures - from wireless, wireline to equipments or ISVs. Our

end-to-end, integrated offerings include turnkey implementations, System integration and concept to field implementation to services like Remote
Infrastructure Management and Business Process Outsourcing across all elements of Communications Eco System i.e. Telcos, ISVs & OEMs
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Our strong partnerships with processor companies, EMS vendors and some players in OS space help HCL in its unique time-to-market proposition. Today HCL

takes pride in its 50+ success stories in networking solution, service provider and equipment manufacturing space working with some of the most
successful companies in the communications sector
management

Telecom Service Provisioning

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HCL's Telecom covers the depth and breadth of this domain with its integrated offerings a triad of software services, business processes and infrastructure

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HCL is significantly involved in Call control and signaling, wherein SIP PBX, Audio Video Conferencing Applications and Products have been comprehensively

developed and tested. In the Convergence Space, HCL has an exhaustive experience in Enterprise and Carrier grade VoIP solutions. HCL has strong presence
in the mobile applications arena that include Mobile Multimedia, Mobile Gaming, Audio Video Codecs etc.
The service areas are :

Network & Systems

Management Processes

Service/Product Development
Maintenance Processes

Customer Care
Processes

Network Planning & Development

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Service Planning Development

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Sales
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Network Provisioning

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Service Configuration

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Order Handling

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Network Inventory Management

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Service Problem Resolution

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Problem Handling

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Network Recovery

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Service Quality Management

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QoS and SLA Management

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Network Data Management

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Rating Discounting

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Invoicing Receivable

HCL Technologies is a billion dollar leading global IT services company, working with
clients in the areas that impact and redefine the core of their businesses. Since its
inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational
outsourcing', underlined by innovation and value creation, and offers integrated
portfolio of services including software-led IT solutions, remote infrastructure
management, engineering and R&D services and BPO. HCL leverages its extensive global
offshore infrastructure and network of offices across the globe to provide holistic, multiservice delivery in key industry verticals including Financial Services, Manufacturing,
Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of
'Employee First' which empowers our transformers to create a real value for the
customers.

Want to learn more on HCL's

Service Provisioning services,

Contact
telecom.bpo@hcl.in
www.hclbpo.com
www.hcl.in