J AMES M.

C REEL
Mechanicsville, MD 20659
Cell: 240.416.0061 jcreel2010@gmail.com

PROJECT & OPERATIONS LEADERSHIP

Cross-Functional Teams | Logistics | Risk Analysis Training & Development
Critical-thinking, resourceful and multi-faceted senior management executive with comprehensive experience in handson leadership of strategic operations and projects in civilian and military environments. Results-focused, proactive and
versatile leader and change agent with demonstrated success in staff training, mentoring, and development of topperforming teams in a cohesive and productive environment that values and rewards individual contributions.
Collaborative, adaptable, and forward-thinking cross-functional project manager knowledgeable in assessment and
analysis of total operational effectiveness, utilize Lean Six Sigma methodology to streamline processes, and execute
complex solutions to drive business objectives. Holds Top Secret, DISCO.

CORE COMPETENCIES
Operations Management Strategic Business Solutions Project Management Logistics Risk Analysis
Maintenance Evolutions Acquisitions Quality Assurance Organizational Management
High-Impact Core Team Leadership Team Coach/Mentor Program Management
Six Sigma Methodology Training Programs Staff Supervision/Training/Performance Management
Process Improvements Annual Audits P&L/Budget/Cost Controls
Technical Proficiency: Microsoft Office Suite

PROFESSIONAL EXPERIENCE
Integrated Systems Solutions Incorporated
Aug 2008 Jun 2014
MZ-3A Operations Manager
Strategically led daily operations for the only US Navy Airship with responsibility for flight scheduling, VIP
visits, maintenance requirements, and integration efforts with the Government Flight Representative (GFR).
Hands-on leader in training and performance management of staff; ensured success with oversight for equipment
and materials availability, hangar accessibility, service for all maintenance inspections, and helium purification
requirements.
Excelled in ensuring adherence to client projects and mission requirements while maintaining periodic aircraft
maintenance schedules.
Liaison between Project Manager, US Government Representative, and Airship team; monitored project scope,
cost and resolution of any issues, and preparation of monthly status reports.
Key Achievements:
Spearheaded the development of a comprehensive training and evaluation program including: study guides,
training curricula, open and closed book examinations, and mentoring of instructors and evaluators.
Key Contributor for personnel understanding of a new Quality Assurance Program with comprehensive training
that comprised of quarterly monitors for over 20 internal programs and annual audits.
Co-Authored the Ground and Flight Operating Procedures in compliance with DCMA 8210 Instruction.
Successfully ensured contractor compliance with contracts and DCMA 8210 INST.
Designed improved automated data tracking and trending spreadsheets for the Quality Assurance and Training
Programs.
Major leadership for the Airship Team in preparation for the USN Aviation Maintenance Management Team
inspection, the first for the team; resulting in the team successfully passing the inspection with only three minor
discrepancies.

James M. Creel

Page 2

MorganFranklin Corp.
Aug 2002 Jun 2008
Project Manager White House Communications Agency (WHCA)
Strategic Leader of a team of 40 personnel responsible for the preventative and daily maintenance of the WHCA
command and control communications travel equipment in support of the President of the United States.
Drove successful recruitment, orientation, training, mentoring, and performance management of all staff.
Oversaw financial objectives including preparation of budget, forecasting, and tracking of expenses.
Key Achievements:
Personally recognized for efforts which directly contributed to company receiving Technology Company of the
Year Award for Charles County, Maryland in 2006.
Led efforts for troubleshooting of a major anomaly identified during a trend analysis review on a ground radio
system; successfully developed and communicated a new procedure to WHCA personnel that resolved the issue
during the next trend analysis.
Key Contributor to recommendations in strategy planning and reviews and Point of Contact for the Contracting
Officer Representative for all contract activities or inquiries.
Successfully spearheaded quality and customer service standards; resolved problems as they occurred and
identified trends to ensure standards were met.
Collaborated with Motorola Subject Matter Expert to identify system improvements and product changes needed;
and interfaced with USG representatives and others for recommendations on strategic planning and reviews.
Strategically controlled and managed inventory of all equipment.
Presidential Airlift Group/Presidential Gulfstream Aircraft Communications
Aug 2000 Jun 2002
Chief of Presidential Gulfstream Fleets Communications
Technical Advisor and Leader for fourteen specially-qualified airborne communications personnel.
Responsible for coordination and planning efforts resulting in uninterrupted voice and data communications
among the White House, US Air Force, and USG agencies.
COMSEC Custodian for receipt, issuance of hand-receipt holders, remote accountability, master inventory
records, transfer, and destruction of all COMSEC items and records assigned.
Key Achievements:
Key Contact for leadership of $17M aircraft communications upgrade; directed all engineering tests and
evaluations of communications prior to acceptance.
Successfully developed a training program for the new communications suite; resulting in a seamless transition of
this important asset back into the travel schedule.
Proven history of oversight of $100,000 in inventory with over 300 classified and unclassified items with no
incidents over a two year period.
Awarded the USAF Meritorious Service Badge for successful $17M communications upgrade.

OTHER PROFESSIONAL EXPERIENCE

United States Air Force

o Comms Systems Operator/Instructor/Evaluator Special Air Missions
o Comms Systems Operator/Instructor/Evaluator US Military Training Mission
In Saudi Arabia
o Other Assignments

EDUCATION

National-Louis University B.S. Management and Business, GPA: 3.8; 2005

Aug 1996 Aug 2000

Aug 1994 Aug 1996
1981 - 1994