Major Topics

Building a Performance Based

Culture

CHRM
Week 4

Exercise: How to gain high performance?

Company examples
Tools to improve employee/organisational
performance

Exercise: Rank your choices on how to gain

high performance from employees?

How can you build performance

oriented cultures in
organisations?

By controlling?
By good person/organisation fit?
By
harmonisation
of
individual
and
organisational goals?
By contructing effective incentive systems?
By creating good workplace atmosphere?
By designing jobs in a certain way?
By designing a certain type of organisation?
By providing employment security?
By imposing realistic objectives?

What is the approach of Google to

build performance based culture?

Company examples

http://www.youtube.com/watch?v=PA54H
WLZ2e4

The role of offering informal

performance feedback

Creating Sustainable Performance

(Spreitzer & Porath 2012)

Thriving employees : vitality & learning

Four mechanisms:

http://www.youtube.com/watch?v=Yy9nqj
Ex4qY

Providing decision-making discretion

Sharing information
Minimizing incivility
Offering performance feedback

Tools to improve
employee/organisational
performance

Tools to improve
employee/organisational performance

Performance Management
Performance Related Pay
Balanced Score-card
Human Capital Management
Monitor HRMs performance

Performance Management and

Performance Appraisal

Incentives / Performance
Related Pay (PRP)

Performance Management:

Performance
Setting performance goals and objectives
Appraisal
Measuring performance
Feedback on performance
Linking performance and rewards
Making changes and setting new objectives

INDIVIDUAL
commission
piece-rate
merit pay
bonuses
stock options

GROUP
group bonuses
profit-sharing
gain-sharing
cost-reduction plans

The Balanced Score-card

Balanced score-card

A tool to monitor the impact of mangement actions from

4 strategic perspectives (objectives + measures):

Financial How do shareholders see the

organisation?
Customer How do customers see the
organisation?
Internal processes What must the
organisation excel at?
Human resources, learning and innovation
How can the organisation continue to add
value?

Human Capital Management

Drivers

Leadership practices
Employee engagement
Knowledge accessibility
Workforce optimization
Learning capacity

Evaluation of Strategic
HRM Activities
How do we know whether HRM is
successful or not at a company?

Commitment
Cost-effectiveness
Competencies
Harmonization of organizational
and individual goals
Organizational culture
Organizational learning
Organizational confidence

Major Topics
Building a Performance Based
Culture

CHRM
Seminar
Week 4

Career Essay preparation

Tools to improve employee/organisational
performance
Exercise: How to build performance oriented
culture?

Internationation career
interview analysis

Visualise your career

What do you have to do to reach your

career objectives?
What type of organisational practices
might support your career development?

What was the approach of Omega Supermarkets to

build performance oriented culture?
How might the differences between the stores
shown in Table 1 be explained?
How might the differences in performance between
the stores (Table 2) be explained?
How does the case study help illustrate the concept
of Organisational Process Advantage (OPA) and the
link with performance?

Preperation of the career interview outline

Work in groups on:

Case-study: UNDERSTANDING
PERFORMANCE IN RETAILING: The
Case of Omega Supermarkets

a) questions on the individual career steps

b) questions on the possible organisational
practices

Tools to improve
employee/organisational performance

Performance Management
Performance Related Pay
Balanced Score-card
Human Capital Management
Monitor HRMs performance

Human Capital Management

Drivers

Leadership practices
Employee engagement
Knowledge accessibility
Workforce optimization
Learning capacity