Building and Sustaining High

Performance Teams Workshop

893.3199697.4071
www.exeqserve.com
information@exeqserve.com
Unit 404 VGP Center
6772 Ayala Avenue Makati City

The Way Forward

More than its well established brand, the success of a team in achieving its full potential is dependent on its ability
to work effectively as a team.
In a best selling book called The Five
Dysfunctions of a Team, Author and
Organization Development Consultant Patrick
Lencioni wrote: Not finance, not strategy, not
technology. It is teamwork that remains the
ultimate competitive advantage both because
it is so powerful and so rare. It has been said
that if a company can get all its employees
rowing towards one direction, there is no reason
why that company cant reach its rightful
destination. Rowing towards one direction
however, is close to impossible because teams
are made up of people who are imperfect,
fallible and teams are inherently dysfunctional.
In many organizations, politics and confusion
are more the rule rather than the exception.
Fortunately for us, the dysfunctions that hinder
teams from working effectively together have
been identified and found to be curable.
Leadership plays a very important role in building teams and in keeping them performing well. This workshop
provides the framework for them to follow and a set of skills and tools for taking on the task of effectively leading
teams towards high performance.

Objectives:
At the end of the two-day workshop;, the participants will be able to:
Describe the key elements of teamwork
Identify the four stages of team development and what leaders need to do to facilitate progress towards
high performance
Describe the five fundamentals of high team performance as trust, collaboration, commitment,
accountability and focus on results
Describe tactics for building trust such as enhancing familiarity and clarifying expectations
Describe steps for establishing norms for collaboration and conflict management
Identify the key ingredients in getting the team to commit to a common goal and set of strategies
Establish norms for mutual accountability
Describe the importance of scoreboards and create action plans to establish them in the workplace
Create a personal action plan to apply change in the workplace.
Methodologies
To ensure participants engagement and learning, we shall apply experiential learning, brainstorming and action
planning as method for facilitating learning. This program includes re-entry action plans, post workshop reports
and a free follow-up session to ensure application of learning in the workplace.

Workshop Outline
Time

Activity

Objectives
DAY 1

8:30 to 9:30:00

9:30 to 10:30

10:45 to 12:00

1:00 to 2:00

2:00 to 3:00

3:15 to 4:00

4:00 to 5:00

5:00 to 5:30

Introduction
Ice Breaker: Lovely Confusion
Presentation of the program framework
SLE: Helium Ring Challengeappreciating
the concept of TEAM and the needed
Leadership that go with it
Session 1: Four Stages of Team Development
Overview of the stages
Clarifying the roles of leaders in guiding the
team towards high performance
Action planning

Know the administrative details of

the workshop
Level of expectations
Appreciate the concept of
teamwork
Describe the process in building
teamwork

Session 2: Building Trust

Fundamental # 1: Building Trust
SLE: Trust LeanUnderstanding the key
elements of trust building
Tools and techniques for building a trusting
relationship within the team

Improve trust among team members

Know each other in a deeper sense
to foster better understanding and
trust
Establish trust building norms

Session 3: Improving Communication

Fundamentals of open communication
SLE: Traffic JamModeling Open
Communication
Establishing rules of engagement for
collaborating

Appreciate the importance of open

communication and coordination in
team success
Establish norms for collaboration and
conflict management

Fundamental # 3: Achieving Commitment

Demonstrating buy-in and clarity on key tem
strategies
Co-creating a strategy for building a high
performing team

Describe individual roles in ensuring

alignment and commitment
Agree on a shared strategy for
building high performing issues

Fundamental # 4: Embracing Accountability

Team effectiveness exercise
Fundamental # 5: Focusing on Results
SLE: Card Sorting
Establishment of a Team Scoreboard
Wrap up and Follow-up
Re-entry action plans
Personal Commitments
Closing Statement

Create a culture of accountability

Establish norms for dealing with
performance issues
Gauge on-going success against
team goals
Ensure follow-through of agreement
upon action

Lead Facilitator

Edwin C. Ebreo
President, ExeQserve, Corporation
Edwin is the founder and President of ExeQserve, Corporation, an HR Solutions Company. He is also the
companys head consultant for Organization Development and Human Resource Development.
Ed developed his skills in training, recruitment, human resource management, organization development
and management consulting through twenty years of collective experience in the retail, financial, BPO
and HR consulting business.
Before his founding of ExeQserve, Ed was HR Director/Manager for CheQ Systems, Athena E-Services and
PET Plans Subsidiary Companies. He was also Head of Training for SPI Technologies, Inc. and Philippine
Seven Corporation, the local franchise owner of 7-Eleven Convenience Stores.
HRMD Strategies Development and Implementation
Ed facilitated a number of strategy formulation, policy writing and change management for the
implementation of employee handbooks, compensation programs, performance management system,
competency-based HRD, incentive schemes and retention programs for companies like CORE, Mobext,
Numlock, ALC holdings, SEARCA, Tenkiebox, Provincial Governments of Bohol and Guimaras.
Learning Activity Design and Implementation
Ed developed dozens of courses and workshops on topics like high performance leadership, supervision,
management, change, creativity, coaching, personal effectiveness, values alignment, career planning,
maintaining discipline in the workplace, trainers training, presentation skills enhancement, assertive
communication, strategic planning and team building. His creativity and skill in learning activity design
enables Ed to customize programs based on the identified needs of clients.
Industry Experience
Ed has worked with organizations in various industries and sectors. He is an accredited learning service
provider of Philippine-Australia Human Resource and Organization Development Facility (PAHRODF) and
has done work for OPAPP, NEDA, NAMRIA, DILG and two provincial governments through the facility. He
worked closely with companies in the IT, Financial, Marketing, Manufacturing and other service industries
in identifying their needs, formulating, customizing and delivering solutions that lead to desired results.
Personal Advocacies
Ed is particularly passionate about helping develop skills of the HR practitioners in the country and
develop the careers of individuals through his blogs http://anythinghr.blogspot.com and http://
pinoycareercoach.blogspot.com. He is also an active member of Toastmasters where he helps mentor
members who wish to enhance their public speaking skills.

EXEQSERVE & WORKPLACE LEARNING AND PERFORMANCE (WLP)

As we move forward to the new era, training & development is now evolving into what we call WLP or
Workplace Learning and Performance which is defined as the integrated use of learning and other
interventions for the purpose of improving individual and organizational performance. (Rothwell,
Sanders and Soper 1999) This means that the field goes beyond the traditionally singular focus on
individual knowledge, skill and attitudes (KSA) acquisition.
Why WLP? If you think about it, organizations invest time and resources for training and development in
the assumption that it will directly translate to improved business results. However, that is not always the
case. Trainers also realized that classroom training alone will not change behavior if the work
environment is not supportive of desired behaviors. WLP offers a holistic approach to training wherein,
they align the intervention to organizational goals.
The ultimate tests of success for the learning intervention are improved performance back in the
workplace and measurable business outcomes.
Source: Excerpts from A Competency Framework for the Filipino WLP Practitioners Today by Maribel
Aglipay

EXEQSERVE PROMISE
Our trainers and consultants expertise cover HR, Leadership & Management, Information Technology,
and Communication. They are eager to share with you their knowledge, experience, tools, techniques,
and formula for excellent performance.
Adhering to the principles of WLP, we are committed to become your strategic partner in making
training an initiative that is aligned to organizational goals and objectives.
ExeQserve training is not just another training, it is a solution. We recognize our responsibility in helping
you get the most out of your investment and recommend a comprehensive solution that will help you
achieve your objectives.
Heres how we propose to proceed:
1. Conduct an Executive Briefing to help you and your top management to understand and
appreciate the benefits of our program
2. Pre-workshop Assessment to further enhance the contents of the workshop and make it more tailor
-fitted to your organizations needs and objective
3. Conduct of Workshop using various learning methodologies including coaching and mentoring,
knowledge management, structured learning exercises, focused group discussions and action
planning. A unique feature we have during workshop is the personal best leadership project for
leadership workshops or the R.E.A.P (Re-entry Action Plan) for other workshops; where the
participants are encouraged to contextualize concepts and create their own projects to be
implemented back in the workplace. This will ensure that learning will be brought back and
applied to the workplace.
4. Submission of Post-workshop Report which includes a comprehensive account of the highlights of
the training intervention so as the facilitators observations and recommendations
5. Conduct a half-day follow thru session months after the workshop to reinforce participants
learning.

COMPANY PROFILE
ExeQserve Corporation started its operations in April 2007 and has, since then, grown and served a
number of clients belonging to different industries such as IT, Pharma, Retail. Finance and Service
Industries, among others.
Our services include Recruitment, Training, and HR Consulting. We believe that in having these 3
strategic business units will give organizations a wide-range of various HR solutions to choose from
under one roof.
Our people are committed to give value adding service through teamwork, customer intimacy, pursuit
of excellence, creativity and resourcefulness, and fun.

OUR VALUED CLIENTS

ACM Holdings
Aegis Services Philippines
Inc.
AFPMBAI
Asian Institute of
Management
Ateneo De Manila University
Atimonan Catv Services
Inc.
AVOcampo ATRKimeng
Insurance Broker
Ayala Land Inc.
Bayer Business Services
Philippines Inc.
Brenntag Philippines
Brent International School
Manila
Business Process
Outsourcing International
Inc.
Centrolink Services
Corporation
CheQ Systems Inc.
Chiyoda Philippines
Manufacturing Corporation
CMC Motors
Cobb-Vantress Philippines
Inc.
CPI Outsourcing
Cruise Ship Solutions Inc.
Davies Paint Philippines
Department of Labor and
Employment - NCR
DTSI Inc.
Eastgate Maritime
Corporation
Electrolux Philippines
Emerson Network Power
Energy Development
Corporation
Ensogo Philippines
Ever Bilena Cosmetics Inc.
Ever Gotesco Resources
and Holdings
Eximius BPO Services Inc.
Firefly Electric & Lighting
Corporation
Frey-Fil Corporation

Gearbulk Manila
General Milling Corporation
Generali Philippines
G-Force Dance
Management Inc.
Globe Telecom
Hafele Philippines
Harbor Star Shipping
Services Inc.
Health Comms Group
Holcim Philippines, Inc.
Honda Cars Philippines Inc.
Hyundai Asia Resources,
Inc.
iConcept Global
Advertising Inc.
Ideashop Manila
Innodata Inc.
Integrated Computer
Systems Inc.
Interactive Business Network
Alliance Inc.
InterContinental Hotels
Group
International Rice Research
Institute
Isenz Pharma
JFE Techno Manila Inc.
JT Moland Realty
Development Corporation
JX Nippon Mining and
Metals Philippines Inc.
Kettle Foods Corporation
Kraut Enterprises
LausGroup Holdings Inc.
Le Price International Corp
LF Philippines
Logica Philippines
MacroAsia Catering
Services
Magsaysay Maritime
Corporation
Makati Development
Corporation
Manila Jockey Club
Marina Sales Inc.
MaxiCare Healthcare
Corporation

Mc Donald's Philippines Golden Arches

Development Corporation
Mead Johnson Philippines
Megawide Megaworld
Corporation
New Sinai MDI Hospital
NNIT Philippines
NYK TDG eBusiness
Corporation
Oce Business Services
Philippines Inc.
Omnicom Media Group
One Mega Group
People's Credit and
Finance Corp
Pepsi University
Philippine Health Insurance
Corporation
Philippine Prudential Life
Insurance Company Inc.
Phinma Training Center
Prestige Paper Product
Ricoh Philippines
Robinsons Retail Group
RSCI Retail Institute
Rubicon Studios Manila
Rustans Commercial
Corporation
Silver Finance, Inc.
SEARCA
Sulit.com.ph
Sumidenso Philippines
Total Net Research and
Marketing Inc.
Toyota Otis Inc.
Ubiquitous Technologies
United Graphic Expression
Corporation
Universal Robina
Corporation
Wallem Maritime Services
Inc.
Wan Hai Lines Philippines
Inc.
Wealth Access
International
Wellness Pro Incorporated
Yamaha Motor Phils. Inc.