EVO/EVO Nitro

Slow browsing:
Dear customer if you are facing slow browsing issue then please follow the following steps:
1. Check mode (should be EVDO)
2. Check signal strength (should be more than 2 signals)
3. If signals strength fine then
1) Please check torrent, proxy (should be disabled).
2) Check Antivirus (should be disabled).
3) Check speed from speedtest.ptcl.net and verify speed.
4. If getting <= 2 signals than
1) Check signal strength by changing location
If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

No browsing:
Dear customer if you are facing no browsing issue then please follow the following steps:
1. Check mode (should be EVDO)
2. Check signal strength (should be more than 2 signals)
3. Check proxy settings (should be disabled)
If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

1015 Dialing issue:

Dear customer if you are unable to dial 1015 then please follow the following steps:
1. Check mode (should be CDMA)
If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

Frequent Disconnection:
Dear customer if you are facing frequent disconnection issue then please follow the following steps:
1.
2.
3.
4.
5.

Device should not be over heated.

If device getting heat up more than normal then please visit nearest OSS for further guidance.
If device is normal then
Check mode (should be EVDO).
Change USB port if same issue then check on different system.

6. If getting same issue then change location and check.

If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

EVO WIFI Cloud/EVO Nitro Cloud/EVO Wingle

Slow browsing:
Dear customer if you are facing slow browsing issue then please follow the following steps:
1. Check signal strength (should be more than 2 signals)
2. If signals strength fine then
1) Please check torrent, proxy (should be disabled).
2) Check Antivirus (should be disabled).
3) Check speed from speedtest.ptcl.net and verify speed.
3. If getting <= 2 signals than
1) Check signal strength by changing location.
If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

No browsing:
Dear customer if you are facing no browsing issue then please follow the following steps:
1. Check signal strength (should be more than 2 signals).
2. If getting less than 2 signals then check after changing location.
3. If signals strength normal then check proxy settings (should be disabled).
If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

Frequent Disconnection:
Dear customer if you are facing frequent disconnection issue then please follow the following steps:
1.
2.
3.
4.
5.
6.

Device should not be over heated.

If device getting heat up more than normal then please visit nearest OSS for further guidance.
If device is normal then
Change USB port if same issue then check on different system.
If connected through WIFI then check after connecting through USB cable.
If getting same issue then change location and check.

If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.