NKEM VIVIAN ONABANJO

nkemonabanjo@yahoo.co.uk
1, Orisunmmade close, off Ishola Bello street
Akiode, Ojodu- Ikeja, Lagos

08030631441

SUMMARY
y Work well in a high pressure environment.
y Skilled at organizing complex projects, defining project priorities, and delegating tasks.
y Self-starting, goal-oriented strategist whose confidence, perseverance and vision
promote success.
y Self-motivated and assertive.
y Honest, friendly, outstanding communication skills.
y Enjoy working with people.
EXPERIENCE
2009
to Date

DHL International Nigeria Ltd

Gbagada, Lagos
Customer Service Representative
y Kept records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken.
y Recommended improvements in products, packaging, shipping,
service, and billing methods and procedures in order to prevent future
problems.
y Ensure all traces are logged when received from all centralized
stations
y Handle consumer complaints ranging from damaged, switched, lost or
delayed shipments
y Keep in touch with customers regarding trace on their shipments
y Ensure proactive traces are done for all outbound shipments
y Contacted customers in order to respond to inquiries and to notify
them of claim investigation results and any planned adjustments.
y Resolved customers' service and billing complaints.
y Reviewed claims adjustments with dealers, examining parts claimed
to be defective and approving and disapproving dealers' claims.
y Solicited sale of new and additional services and products.
y Referred unresolved customer grievances to designated departments
for further investigation.
y Conferred with customers by telephone and in person in order to
provide information about products and services.

2003
to 2008

Vertigo Frames Limited

Head Of Administration
y Overseeing general administration of the company

Ikoyi, Lagos

NKEM VIVIAN ONABANJO

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Page 2

Ensuring proper and accurate invoicing of clients

Follow-up on all account receivables
Preparing payroll and disbursing salaries
Coordinating product marketing and promotions

2002
to 2003

Swiss Watch Ship (Luxury Goods)

Marketing Executive
y Marketing of the F
RPSDQ\

V
range of products
y Sales Administration
y Overseeing sales promotions and related activities

Apapa, Lagos

1997
to 1998

Spiropoulos, Adiele, Okpara & CO.

Benin, Edo
Administrative Assistant
y Executed daily operations of the department
y Analyzed reports of resulting data and recommended response to
complaint.
y Structured and maintained a daily administrative duties.
EDUCATION

2005

ICS London
Diploma

London

1994 - 1997

Federal Polytechnic
HND - Marketing

Auchi

1992 - 1994

Federal Polytechnic
(OND) Business Administration

Auchi

1994

Federal Polytechnic, Auchi 1994

Auchi

1987

Idia College
W.A.S.C

CSIV Office Management

REFERENCES: Available upon request

Benin City