Professional Documents
Culture Documents
Auditor Competence
INLAC World Forum 2006
Jack West
Auditor Competence
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Auditor Competence
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Collective competence
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ExampleOutput Matters
5.3 Quality Policyincludes a
commitment to comply with
requirements and continually improve
the effectiveness of the quality
management system
6.1 Provision of resources--the organization
shall determine and provide the resources
to enhance customer satisfaction by
meeting customer requirements
ExampleOutput Matters
ExampleOutput Matters
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ExampleOutput Matters
Commitment to Conformity
Understand Requirements
Conforming Product
Continual Improvement
Satisfied Customers
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Collective competence
ITEM 3 WORKSHEET*
AUDIT PROGRAM CHARTER
Who Should Charter the Audit
Program
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Auditor Competence
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Selection of individual
auditors
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Highly motivated
Well educated
Upwardly mobile
Etc.
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Selection of individual
auditors
ITEM 6 CHECKLIST*
Auditor Characteristics
Characteristic qualifications to look for when
evaluating and selecting personnel to perform
internal audits:
Inquisitive nature.
Listening skills..
Project and time management skills.
Ability to get along with people.
Writing skills..
Organizational skills..
Flexibility.
2005 John E. (Jack) West
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Individual auditor
competence
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Individual auditor
competence
ITEM 8 CHECKLIST*
Training and experience to ensure auditor competence
Formal training on ISO 9001:2000.
Formal training on other requirements that are applicable
to the organization.
Training specifically targeted at the kind of internal auditing
to be performed in the organization, including actual audit
practice.
Training on organization-specific requirements, including
the scope and contents of the quality management system.
Observing audits performed by others in the organization.
Auditing under the supervision of a qualified auditor, either
the audit boss or another individual who is authorized to
make the decision that the candidate is capable of
conducting internal audits.
Individual auditor
competence
Auditor Competence
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Clear responsibilities
Good Audit Program
Unclear Responsibilities
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Clear responsibilities
ITEM 7 CHECKLIST*
Responsibilities of audit personnel
Audit team leaders
Planning, organizing, and directing the audit
Representing the team to the auditee and the audit boss
Leading the team in reaching conclusions
Preventing and resolving conflicts
Preparing and completing the audit report
Team members
Preparing for their assignments
Gathering data and forming conclusions
Contributing to the audit report
Subject matter experts
Advising the team on possible sources of data
Gathering data within their specialty area
Assisting in the analysis of data within their specialty area
Contributing to the technical accuracy of the report
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2005 John E. (Jack) West
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Jack is a quality professional who helps organizations improve productivity and quality. He has nearly thirty
years of experience in industry with Tenneco, Inc. in a wide variety of industries including shipbuilding,
packaging, automotive parts manufacturing, chemicals, and manufacturing of farm machinery and
construction equipment. In his consulting work, Jack has led implementation of TQM and Cost of Quality
processes.
His extensive international experience includes working with organizations around the world to implement
effective ISO 9000 quality systems focused on lower costs and higher customer satisfaction. In 1993 and
1994, Jack served as Tennecos Director of Quality for European operations based in Brussels.
He is a fellow of ASQ. He served for four years (1990-1993) on the Board of Examiners for the Malcolm
Baldrige National Quality Award and has implemented internal Total Quality Management Assessment
processes based on the Baldrige Award criteria. From 1997 through 2005 Jack was the Chair of the US TAG
to ISO TC 176 and lead delegate for the United States to the International Standards Organization committee
responsible for the ISO 9000 family of quality management standards. He continues to work as a delegate to
the committee. He is also a member of the board of directors of the Registrar Accreditation Board (RAB).
Jack has authored many papers and articles. He is co-editor of the ASQ ISO 9000:2000 Handbook, and coauthor of ISO 9001:2000 Explained, ISO 9001:2000, An Audio Workshop and Master Slide Presentation,
Cracking the Case of ISO 9001:2000 for Manufacturing, Cracking the Case of ISO 9001:2000 for Service, How
to Audit the Process-Based QMS , all published by the American Society for Quality, and Unlocking the Power
of Your QMS. He also has produced the video programs on Internal Auditing Basics, Dealing with External
Auditors, and Quality Basics published by INFORM and also available from ASQ. He was the 2003 recipient of
the ASQs Freund Marquardt Award for his work related to standards.
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