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older
and most likely to purchase due to external pressures?
A. Innovators
B. Early adopters
C. Early majority
D. Late majority
E. Laggards Digital Marketing
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6 In which step of the consumer decision-making process is a consumer making a
complex purchase most likely to experience cognitive dissonance ?
A. Problem recognition
B. Information search
C. Information evaluation
D. Decision to purchase
E. Post-purchase evaluation
7 Which competitive strategy concentrates on producing a unique product but to a
broader target market in other words, a target market that values differentiatio
n rather
than low prices?
A. Focused strategy
B. Cost leadership strategy
C. Niche market strategy
D. Differentiation strategy
E. Price parity strategy
8 Which of Ansoff s growth (competitive) strategies involves developing a more
aggressive marketing mix for the present product in the present market?
A. Diversification
B. Market development
C. Market penetration
D. Product development
E. All of the above.
9 Which of the following is NOT an environmental influence on the consumer decis
ionmaking
process?
A. Individual influence
B. Socio-cultural influence
C. Marketing mix
D. Physiological influence
E. Situational influence
10 Groups that individuals identify with, or aspire to, are known as
A. life-cycle groups.
B. conglomerate groups.
C. reference groups.
D. progressive groups.
E. None of the above.
11. Marketing that moves away from a transaction-based effort to a conversation
(i.e.
two-way dialogue) and can be described as a situation or mechanism through which
marketers and a customer (e.g. stakeholders) interact usually in real-time is kn
own as:Digital Marketing
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a) Digital marketing.
b) Interactive marketing.
c) Direct marketing.
d) Electronic marketing.
12. Which of the following is not a type of digital marketing activity?
a) Email marketing.
b) Social web marketing.
c) Print advert.
d) Viral marketing.
(i.e.
two-way dialogue) and can be described as a situation or mechanism through which
marketers and a customer (e.g. stakeholders) interact usually in real-time is kn
own as:
a) location-based targeting
b) wide coverage
c) mass distribution
d) interest group setting
21. Existing websites translated for wireless devices to access and download con
tent
are known as:Digital Marketing
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a) GPS
b) IVR
c) WAP sites
d) Apps
22. This refers to branded software applications for mobile devices that consume
rs use
to access added-value information, customer service and/or entertainment where a
nd
when they want it.
a) WAP sites.
b) Apps.
c) IVR.
d) Viral.
23. This is the process of marketing accomplished or facilitated through the app
lication
of electronic devices, appliances, tools, techniques, technologies and or system
s.
a) Electronic marketing.
b) Interactive marketing.
c) Internet marketing.
d) Direct marketing.
24. Which of the following is not an issue that marketers need to consider when
using
digital resources for marketing activities?
a) Jurisdiction.
b) Disclosure.
c) Ownership.
d) Permissions.
25. This is about the interchange between two or more parties (i.e. people or ma
chines)
and the effect one party has on the others response.
a) Synchronicity.
b) Vividness.
c) Interactivity.
d) Pacing.
26. Which of the following refers to unsolicited electronic messages?
a) Opt-in email.
b) Consent marketing.
c) Spam.
d) Opt-out email. Digital Marketing
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27. A database of information that is maintained by human editors and lists webs
ites
by category and subcategory with categorization is known as:
a) A search directory.
b) Automated voice response (AVR).
c) Apps.
d) SEO.
28. This attempts to improve rankings for relevant keywords in search results by
improving a website's structure and content:
a) SEM.
b) SEO.
c) SST.
d) SFA.
29. This occurs where the speed, sequence and content is controlled by the sende
r or
the receiver:
a) Pacing.
b) Interactivity.
c) Pop-up ads.
d) Synchronicity.
30. This operates algorithmically or using a mixture of algorithmic and human in
put to
collect, index, store and retrieve information on the web (e.g. web pages, image
s,
information and other types of files). It makes the information available to use
rs in a
manageable and meaningful way in response to a search query. This is referred to
as:
a) Banner ads.
b) Pop-up ads.
c) A search engine.
d) Apps.
31. This is the science of signs and how they convey meaning in their representa
tion.
a) Signage.
b) Signals.
c) Logos.
d) Semiotics.
32. In postmodern times, manufacturers have to shift marketing emphasis to
__________.Digital Marketing
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a) what consumers need
b) what consumers desire
c) what generates more revenue
d) what consumers buy
33. Postmodern marketing is concerned with marketing to:
a) Individuals.
b) Tribes.
c) Female consumers.
d) Artists.
34. Which of the following is not a principle of developing customer value?
a) Customers will choose between alternative offerings and select the one that (
they
perceive) will offer them the best value.
b) Customers have the same needs and requirements.
c) Customers do not want product or service features; they want their needs met.
d) It is more profitable to have a long-term relationship between a customer and
a
company rather than a one-off transaction.
35. _____________ focuses on the net-value customers realize from using the
products/services provided by suppliers.
a) Value retention
b) Value-of-customers
c) Value-to-customers
d) Value creation
36. A tool to appraise an organization's ability to create differential advantag
e is known
as:
a) The value chain.
b) The value creation.
c) The competitive advantage.
d) The product portfolio.
37. An approach that encompasses a wide range of relationships, not just with
customers, but also those that organizations develop with suppliers, regulators,
government, competitors, employees, and others is referred to as:
a) Commitment selling.
b) Relationship marketing. Digital Marketing
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c) Transactional marketing.
d) Market engineering.
38. This is a form of non-personal communication, by an identified sponsor, that
is
transmitted through the use of paid-for media:
a) Advertising.
b) Personal selling.
c) Public relations.
d) Publicity.
39. ____________ is very effective at delivering messages to target audiences as
it
allows for explanation in a way that most other media cannot.
a) Digital
b) Print
c) Broadcast
d) Outdoor
40. Media materials that are placed inside magazines or direct mail letters are
referred
to as:
a) Care lines.
b) Direct mail.
c) Door to door.
d) Inserts.
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