www.psyasia.

com

PsyAsia International's

MANAGING CONFLICT
AT WORK COURSE

Introduction
Workplaces are full of conflict. Conflict occurs between team members, between those of
different teams and departments, between management and lower level staff and between
the front-line and the external environment - the client/customer. This one-day event tackles
conflict and provides attendees with a toolbox of skills for reducing, managing and
negotiating conflict.

Facilitators
All of PsyAsia's public courses
are facilitated by experienced
cross-cultural organisational
psychologists who hold

COURSE DETAILS

registration with professional

bodies in Australia or the UK,

Who is this course for?

The course has been designed to be applicable to any level of employee within an
organization and, in fact, the more that different levels are represented, the more dynamic
and interesting the explorations and discussions become. That said, we can customize the
course as necessary to be more meaningful to a particular group. For example, previous
clients have been interested in only training their executives. Armed with an understanding
of what these people do via the initial organizational meeting, we can ensure that our
facilitators cover the most pertinent and salient issues specific to any group.

as well as locally in Hong

Kong and/or Singapore.

Course Fees
Course fees are subject to
change and promotional

periods, so please consult our

Aims & Objectives

At the end of the course, delegates will have a fuller understanding of what conflict is, their
conflict style and conflict management style as well as those of others. They will be able to
effectively prepare for negotiation and use their communication skills to reduce conflict and
misunderstanding in the workplace. The above is achieved by way of presentations, written
exercises and practical small group exercises facilitated by experienced organizational
psychologists.

website for up-to-date fee

details.

Public Courses
PsyAsias public courses run
throughout

Length
In-house courses may be one full day or two half-days. When run as a public course, the
Managing Conflict at Work course fills one day.

the

year

at

intervals subject to demand in

Hong Kong and Singapore.
Please check our website's

training pages for current

Content
A full outline of the course content is provided overleaf. Participants all receive a detailed
course manual/workbook that enables them to keep a permanent record of the course and
exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a
pre-course online psychometric assessment facilitates confidential personal exploration and
meaning during the course.

courses.

http://training.psyasia.com
http://dates.psyasia.com

Telephone and email contact details at:

www.psyasia.com/contact.php
Course and content design strictly PsyAsia International Pte. Ltd.

www.psyasia.com

PsyAsia International's

MANAGING CONFLICT
AT WORK COURSE

What our delegates think...

Useful for both work and private life.

Full Course Content

Pres. Director, PT ING Securities

Indonesia

Defining conflict

Types of conflict

Open conflict vs. hidden conflict

Good for understanding yourself and

current issues.
LeeTran Cheung, AM, HR
ING Bank

Worth attending if the skills and

strategies are put to practice.
Ong Lily, Head FM Middle Office Asia
ING Bank

Good and bad conflict

Reasons why conflict occurs

Stages of conflict

Conflict Resolution Style Questionnaire

The role of communication in conflict resolution

Active listening

Paraphrasing

Powerful questions

Body language

Seven steps to ironing things out

The conflict/opportunity test

Johari windows in conflict

Aiming for win-win

Conflict and its resolution

Action plan for the future

An excellent refresher with well

conceived and useful practical work.
Toh Siew Choo, VP, HR
ING Bank N.V. Singapore Branch

Good balance of theory and practices.

Choy Mei Kuen, VP Regional Finance
INFG Singapore

Puts the relevant skills into my hands to

apply in ING.
Daniel Tong, VP Information Protection and Business
Continuity Management
ING Bank N.V. Singapore Branch

This course gives me useful tips and

insights into managing conflicts.
Joan Lee, Manager
ING Bank N.V.

It is useful, especially for headstrong

people who is bad in managing
conflicts.
Anonynmous
ING Bank

Interesting subject. Pre-course exercise

was helpful to know myself better.
Vice president
ING Bank

The pace and practical exercise is

excellent, especially the role play
Anonymous
ING Bank

Course was very useful as it makes you

realise the major causes of conflict at
work and the fact that conflict can be
resolved with win-win solution.
Anonymous
ING Bank

Telephone and email contact details at:

www.psyasia.com/contact.php
Course and content design strictly PsyAsia International Pte. Ltd.