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INFORMATION TECHNOLOGY
SUPPORT SERVICE
Level I
Assessment Guide
(Demonstration & Knowledge Test)
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 1 of 13
Serial port
Serial ports can be used to connect a mouse, keyboard or external modem. They send
data one bit at a time and are good for sending information over long distances.
Parallel port
This port is used to send of lot of data over a short distance. Printers often use parallel
ports.
Universal serial bus (USB) port
USB Ports are now gradually replacing serial and parallel ports. These devices are hot
swappable meaning that devices can be plugged while the computer has been turned
on. USB ports can also be located on the front of a computers system unit. USB ports
are used for printers, scanners, joysticks and digital cameras.
TTLM Development Manual
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 2 of 13
Firewire port
This is a more recent port, 33 times faster than a USB port. It is typically used for video
cameras and often need the installation of an internal adapter card.
The keyboard, mouse and monitor can also have their own designated ports
2. Installing a printer
1 Obtain the correct printer cable
In many cases a printer wont automatically have a cable included with the original
purchase. Check the printer specifications you will probably need to buy either a
parallel or USB cable.
2 Plug in the cable
1
Turn off the power to both the printer and the computer.
Plug the printer cable into the correct port of the PC depending on the type of
printer the port will most likely to be either a USB or a parallel port located on the
back of the computer. If you are plugging the cable into a parallel port connection
you will need to secure the cable by either tightening small screws or snapping in
wire connectors.
3 Install ink
Depending on the printer you have you may need to install an ink cartridge (for inkjet
printers) or toner cartridge (for laser printers). Turn the computers power on and follow
the manufacturers guidelines to install a new cartridge.
4 Install the printer driver
At some point the computer will either recognise that new hardware has been installed
(for example if the operating system is plug and play compatible) or you will need to tell
TTLM Development Manual
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 3 of 13
3. Installing a scanner
1 Turn off the computer and position the scanner
Before commencing installation, turn of power to the computer and place the scanner
on a level surface, close enough to the computer so that the cable will be able to attach
to both devices.
2 Unlock the scanner
Many scanners have a lock on the bottom to make sure that components are not
dislodged when transporting. Make sure that you unlock the scanner before
commencing installation.
3 Plug in the cable
Plug the cable into either the USB or parallel port connection, depending on the type of
scanner.
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 4 of 13
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 5 of 13
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 6 of 13
Make sure your modem is switched on and connected to a live phone line. If necessary,
refer to your modem's user manual.
Make sure your connection software is configured properly. If necessary, refer to the
original setup instructions, or call your provider's customer service number.
You might be having trouble with your phone line. Before attempting a connection, make
sure that all phones on the line are hung up, and check for a dial tone. You may
experience problems if your modem is "connected" to your phone line by way of a radiobased phone extension. While adequate for voice communications, these extenders
usually do not provide a connection that is clean enough (noise-free) for digital
transmissions.
The problem might not be on your end, but might lie with the service provider. Often, if
too many users are logged on to a provider's system, the provider will not permit
additional connections. Also, the provider might be performing system maintenance
(though most providers try to do such work during "off" hours to minimize disruption). If
you believe this to be the case, try connecting again until you establish a connection, or
try another "point of presence" phone number for your provider.
scanner
printer
mouse
digital camera.
Fee planProviders may offer a flat monthly fee for unlimited access, a metered
hourly fee, or both. The fee that will be most reasonable for you depends on how
much time you plan to spend online. If you are online for more than five hours per
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 7 of 13
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 8 of 13
How long has the supplier been operating? It is a good idea to find a
supplier who will still be around for the lifetime of the hardware.
Does the supplier offer suitable support and training? If the client will be
requiring a lot of additional assistance, training could be a major contributing
factor for choosing a particular supplier.
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 9 of 13
IDENTIFICATION
1. USB flash drive
2. Inkjet printer
3. Keyboard
4. Monitor
5. Web cam
6. Planning
7. System Development life cycle
8. Feasibility study
9. Serial ports
10. Firewire Port
II.
ENUMERATION
1. Typical information requested on a project request form includes:
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 10 of 13
project title
date received
completion date
project number
description of problem
objectives
anticipated benefits
person requesting
constraints.
2. Common problems that you might encounter when using the Internet:
3. Procedures which are generally followed when installing any new peripheral device
include:
1
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 11 of 13
1. Hardware inventories
The purpose of a hardware inventory (or registry) is to keep detailed information about all the
hardware equipment within an organisation. Every piece of hardware, including each computer
and peripheral device, should be recorded on the inventory. As well as providing an excellent
quick reference guide to the organisations hardware, an inventory can be very useful for
insurance, warranty and service purposes.
In order for an inventory to be a valuable source of information, it is vital that the information be
maintained regularly. New devices need to be entered into the inventory as soon as they have
been obtained. You must also adjust the inventory frequently, to delete hardware that is no
longer functional or has been removed. Some organisations do random checks or yearly audits
of their hardware inventories to ensure that all information is current.
There are a number of tools available to create hardware inventories. Databases and
spreadsheets are often used to store the information. There are also software programs that
you can purchase, designed specifically for recording hardware and software details. Although
these programs are good for keeping a soft copy of the information, it is also essential that
you keep a current hard copy (printed version) of the inventory. In this way, if the computer
system ever fails you will still have the information.
TTLM Development Manual
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 12 of 13
3. System specifications
It is important to find out the specifications of the computer system you are planning to
connect the peripheral device to. Many newer types of peripheral devices require a specific
amount of memory, CPU speed, hard disk space, and may only be compatible with certain
operating systems. You also need to be aware of the peripherals system requirements. The
manual for the peripheral device as well as the manufacturers website will help you
determine the minimum system specifications.
Prepared by:
Checked by:
Date:
Date:
Date: 10-2011
Author: MoE Mr. Mark Julius Panganiban, IT Expert
Page 13 of 13