Ericsson TAC/NNOC/Server Support: Mr. Manish Gurnani, Mr Petson Chirangara, Mr.

Vinod K
Participants

ALUMS Opertions Support: Mr. Abhijit Kadam, Mr. Sudeep Dehpande, Mr. Mushtaque Shaikh
Subject

Alarms missing cases in TTI for Huawei GSM

Date / Time
Agenda

20 Aug 2013 12:30hrs

Discussion for RCA of UP W & J&K alarm missing issues and forward path for speedy resolution

r Support: Mr. Manish Gurnani, Mr Petson Chirangara, Mr. Vinod Kalburgi, Mr. Rishiraj Jaiswal, Mr. Alok

: Mr. Abhijit Kadam, Mr. Sudeep Dehpande, Mr. Mushtaque Shaikh

for Huawei GSM

Face to Face
Location: NNOC
& J&K alarm missing issues and forward path for speedy resolution of similar issues

Ericsson TAC/NNOC/Server Support: Mr. Manish Gurnani, Mr Petson Chirangara, Mr. Vinod
Participants

ALUMS Opertions Support: Mr. Abhijit Kadam, Mr. Sudeep Dehpande, Mr. Mushtaque Shaikh
Subject

Alarms missing cases in TTI for Huawei GSM

Date / Time

20 Aug 2013
12:30hrs

Agenda

Discussion for RCA of UP W & J&K alarm missing issues and forward path for speedy resolutio
of similar issues

Sr. No

Action point

Timely escalation of
Alarms missing cases

RCA for Alarm missing

cases in UP W & J&K
GSM Circles

Future Course of action

for Alarm missing cases
(Huawei GSM)

csson TAC/NNOC/Server Support: Mr. Manish Gurnani, Mr Petson Chirangara, Mr. Vinod

UMS Opertions Support: Mr. Abhijit Kadam, Mr. Sudeep Dehpande, Mr. Mushtaque Shaikh

rms missing cases in TTI for Huawei GSM

Face to Face

Location: NNOC

cussion for RCA of UP W & J&K alarm missing issues and forward path for speedy resolution
imilar issues
Details

Action Holder

DSR report to be checked every hour by Front Office and escalate

Alarm missing issues promptly. For any help required on the same,
shifthead to contact Operations Support.

Shifthead / Vinod
Kalbugi

1. Exact RCA unknown due to delay in escalation of issue.

2. Operations Support had restarted CORBA plugin at TTI end to
Operations Support /
resolve issue as process had hanged.
Ericsson TAC RAN
3. Connectivity issue is suspected for process hang.
4. CORBA interface does not reconnect automatically if there is any
connectivity issue. Manual restart is required.
1. Shifthead to escalate Alarm missing case directly to Operations
Support as well as Server Support.
2. Operations Support and Server Support to work parallely to resolve
issue.
Shifthead / Vinod
Kalbugi / Server
2.a. Operations Support to restart CORBA plugin on receiving
Support / Operations
escalation and check if issue is resolved.
Support
2.b. Server Support in the meantime to troubleshoot M2000 as per
MOP provided.
3. Shifthead to escalate issue to RDN and confirm whether there is
any issue with DCN network.

Status
Open

Closed

Closed