Performance Management Workshop

893.3199697.4071
www.exeqserve.com
information@exeqserve.com
Unit 404 VGP Center
6772 Ayala Avenue Makati City

Performance Management Workshop Overview

Some people mistakenly assume that performance management is
concerned only with following regulatory requirements to appraise
and rate performance. Actually appraising performance is only one
part of the overall process (and perhaps the least important part.)
All organizations face the problem of directing the energies of their
staff to the task of achieving organizational goals and objectives. In
doing so, organizations need to devise means to influence and
channel the behaviors of their employees so as to optimize their
contributions. Performance management constitutes one of the major
management tools employed in this process. This is based on the
premise that an individual's performance in a job is improved by
having definite goals, feedback about their performance and
complemented by an appropriate reward system.
Considering the profound objectives of performance management, it is elementary that managers
and supervisors learn to employ the tools within the system.
The goal of this course is to give the participants a clear view of what performance management is all
about and how to utilize it in achieving organizational objectives. At the end of this workshop, the
participants should be able to learn how to align their performance management initiatives with the
companys policies and PM mechanisms to wit:
Performance goal setting mechanisms (KRA, KPI, Competencies)
Performance Monitoring techniques
Developing employees capacity
Appraising performance
Rewarding and recognizing performance.
Please note that the success of this program is hinged on organizations performance management
initiatives. The Performance Management System is an Organization Development intervention,
without which, the training will be useless.
Course Objectives
At the end of the session, the participants are expected to be able to:
Describe the requirements for the successful implementation of a performance management
system on the ground.
Describe the roles managers and employees play in the implementation of a performance
management system.
Understand the components of Performance Management and how each relates to their
managerial or supervisory tasks;
Go through the steps towards successful employee performance management.
In order to ensure effectiveness of the program, we shall employ various methodologies, which include
participants briefing ahead of the workshop, post workshop report and a half day follow through
session.

Workshop Outline
Process Objectives
DAY 1
Define Performance
Management
Describe the importance of
managing performance in
contributing to the
achievement of
organizational goals.

Time

Activities

0.5 hour
1 hour

Opening Activities
Overview of Performance Management
Introduction of the Performance Management
Concept
Breaking traditional assumptions about
performance
The Roles of Organizational Leaders as Performance
Managers

Describe the requirements

for the successful
implementation of a
performance management
system

1 hour

Understanding the System

Appreciating the companys Performance
Management System Policy and Procedures
Change management and enablement of the
people involved

Enumerate Activities
involved in Planning
Performance

1 hour

Planning Performance
Aligning Individual and Departmental Objectives
with Organizational Objectives
Using the Scorecards to communicate expectations
Clarifying behavioral expectations

Enumerate the activities

involved in monitoring
performance

1 hour

Performance Monitoring
Measuring Performance based on standard
Setting up a Performance Monitoring System
Identifying Performance Gaps
Setting up a performance feedback mechanism

Identify ways to help

employees improve their
performance

1 hours

Developing the Employees Capacity to Perform

Various Activities Involved in Addressing
Performance Gaps
Training as an important tool for improving
performance
Leaders role in ensuring success of training

Go through the steps of

appraising performance
Pursue continuous
performance improvement
through the individual
development planning

2 hours

Appraising Performance
Performance Appraisal Doing it right
Guidelines for conducting performance appraisal
conversation
Setting Developmental Action plan to address
performance gaps

Use rewards and

recognition to continuously
motivate employees to
perform

0.5 hour

Rewarding and Recognizing Good Performance

Impact of Rewards and Recognition
Various Tactics for recognizing good performance

Set Action plans to apply

learning in the workplace

0.5 hour

Re-entry action planning

Lead Facilitator

Edwin C. Ebreo
President, ExeQserve, Corporation
Edwin is the founder and President of ExeQserve, Corporation, an HR Solutions Company. He is also the
companys head consultant for Organization Development and Human Resource Development.
Ed developed his skills in training, recruitment, human resource management, organization development
and management consulting through twenty years of collective experience in the retail, financial, BPO
and HR consulting business.
Before his founding of ExeQserve, Ed was HR Director/Manager for CheQ Systems, Athena E-Services and
PET Plans Subsidiary Companies. He was also Head of Training for SPI Technologies, Inc. and Philippine
Seven Corporation, the local franchise owner of 7-Eleven Convenience Stores.
HRMD Strategies Development and Implementation
Ed facilitated a number of strategy formulation, policy writing and change management for the
implementation of employee handbooks, compensation programs, performance management system,
competency-based HRD, incentive schemes and retention programs for companies like CORE, Mobext,
Numlock, ALC holdings, SEARCA, Tenkiebox, Provincial Governments of Bohol and Guimaras.
Learning Activity Design and Implementation
Ed developed dozens of courses and workshops on topics like high performance leadership, supervision,
management, change, creativity, coaching, personal effectiveness, values alignment, career planning,
maintaining discipline in the workplace, trainers training, presentation skills enhancement, assertive
communication, strategic planning and team building. His creativity and skill in learning activity design
enables Ed to customize programs based on the identified needs of clients.
Industry Experience
Ed has worked with organizations in various industries and sectors. He is an accredited learning service
provider of Philippine-Australia Human Resource and Organization Development Facility (PAHRODF) and
has done work for OPAPP, NEDA, NAMRIA, DILG and two provincial governments through the facility. He
worked closely with companies in the IT, Financial, Marketing, Manufacturing and other service industries
in identifying their needs, formulating, customizing and delivering solutions that lead to desired results.
Personal Advocacies
Ed is particularly passionate about helping develop skills of the HR practitioners in the country and
develop the careers of individuals through his blogs http://anythinghr.blogspot.com and http://
pinoycareercoach.blogspot.com. He is also an active member of Toastmasters where he helps mentor
members who wish to enhance their public speaking skills.
Ed took up Mass Communication at New Era University and has completed various training programs that
helped him develop his competence in leading and training. His most important education is his
experience as human resource development professional helping companies achieve their full potential
through their people.

EXEQSERVE & WORKPLACE LEARNING AND PERFORMANCE (WLP)

As we move forward to the new era, training & development is now evolving into what we call WLP or
Workplace Learning and Performance which is defined as the integrated use of learning and other
interventions for the purpose of improving individual and organizational performance. (Rothwell,
Sanders and Soper 1999) This means that the field goes beyond the traditionally singular focus on
individual knowledge, skill and attitudes (KSA) acquisition.
Why WLP? If you think about it, organizations invest time and resources for training and development in
the assumption that it will directly translate to improved business results. However, that is not always the
case. Trainers also realized that classroom training alone will not change behavior if the work
environment is not supportive of desired behaviors. WLP offers a holistic approach to training wherein,
they align the intervention to organizational goals.
The ultimate tests of success for the learning intervention are improved performance back in the
workplace and measurable business outcomes.
Source: Excerpts from A Competency Framework for the Filipino WLP Practitioners Today by Maribel
Aglipay

EXEQSERVE PROMISE
Our trainers and consultants expertise cover HR, Leadership & Management, Information Technology,
and Communication. They are eager to share with you their knowledge, experience, tools, techniques,
and formula for excellent performance.
Adhering to the principles of WLP, we are committed to become your strategic partner in making
training an initiative that is aligned to organizational goals and objectives.
ExeQserve training is not just another training, it is a solution. We recognize our responsibility in helping
you get the most out of your investment and recommend a comprehensive solution that will help you
achieve your objectives.
Heres how we propose to proceed:
1. Conduct an Executive Briefing to help you and your top management to understand and
appreciate the benefits of our program
2. Pre-workshop Assessment to further enhance the contents of the workshop and make it more tailor
-fitted to your organizations needs and objective
3. Conduct of Workshop using various learning methodologies including coaching and mentoring,
knowledge management, structured learning exercises, focused group discussions and action
planning. A unique feature we have during workshop is the personal best leadership project for
leadership workshops or the R.E.A.P (Re-entry Action Plan) for other workshops; where the
participants are encouraged to contextualize concepts and create their own projects to be
implemented back in the workplace. This will ensure that learning will be brought back and
applied to the workplace.
4. Submission of Post-workshop Report which includes a comprehensive account of the highlights of
the training intervention so as the facilitators observations and recommendations
5. Conduct a half-day follow thru session months after the workshop to reinforce participants
learning.

COMPANY PROFILE
ExeQserve Corporation started its operations in April 2007 and has, since then, grown and served a
number of clients belonging to different industries such as IT, Pharma, Retail. Finance and Service
Industries, among others.
Our services include Recruitment, Training, and HR Consulting. We believe that in having these 3
strategic business units will give organizations a wide-range of various HR solutions to choose from
under one roof.
Our people are committed to give value adding service through teamwork, customer intimacy, pursuit
of excellence, creativity and resourcefulness, and fun.

OUR VALUED CLIENTS

ACM Holdings
Aegis Services Philippines
Inc.
AFPMBAI
Asian Institute of
Management
Ateneo De Manila University
Atimonan Catv Services
Inc.
AVOcampo ATRKimeng
Insurance Broker
Ayala Land Inc.
Bayer Business Services
Philippines Inc.
Brenntag Philippines
Brent International School
Manila
Business Process
Outsourcing International
Inc.
Centrolink Services
Corporation
CheQ Systems Inc.
Chiyoda Philippines
Manufacturing Corporation
CMC Motors
Cobb-Vantress Philippines
Inc.
CPI Outsourcing
Cruise Ship Solutions Inc.
Davies Paint Philippines
Department of Labor and
Employment - NCR
DTSI Inc.
Eastgate Maritime
Corporation
Electrolux Philippines
Emerson Network Power
Energy Development
Corporation
Ensogo Philippines
Ever Bilena Cosmetics Inc.
Ever Gotesco Resources
and Holdings
Eximius BPO Services Inc.
Firefly Electric & Lighting
Corporation
Frey-Fil Corporation

Gearbulk Manila
General Milling Corporation
Generali Philippines
G-Force Dance
Management Inc.
Globe Telecom
Hafele Philippines
Harbor Star Shipping
Services Inc.
Health Comms Group
Holcim Philippines, Inc.
Honda Cars Philippines Inc.
Hyundai Asia Resources,
Inc.
iConcept Global
Advertising Inc.
Ideashop Manila
Innodata Inc.
Integrated Computer
Systems Inc.
Interactive Business Network
Alliance Inc.
InterContinental Hotels
Group
International Rice Research
Institute
Isenz Pharma
JFE Techno Manila Inc.
JT Moland Realty
Development Corporation
JX Nippon Mining and
Metals Philippines Inc.
Kettle Foods Corporation
Kraut Enterprises
LausGroup Holdings Inc.
Le Price International Corp
LF Philippines
Logica Philippines
MacroAsia Catering
Services
Magsaysay Maritime
Corporation
Makati Development
Corporation
Manila Jockey Club
Marina Sales Inc.
MaxiCare Healthcare
Corporation

Mc Donald's Philippines Golden Arches

Development Corporation
Mead Johnson Philippines
Megawide Megaworld
Corporation
New Sinai MDI Hospital
NNIT Philippines
NYK TDG eBusiness
Corporation
Oce Business Services
Philippines Inc.
Omnicom Media Group
One Mega Group
People's Credit and
Finance Corp
Pepsi University
Philippine Health Insurance
Corporation
Philippine Prudential Life
Insurance Company Inc.
Phinma Training Center
Prestige Paper Product
Ricoh Philippines
Robinsons Retail Group
RSCI Retail Institute
Rubicon Studios Manila
Rustans Commercial
Corporation
Silver Finance, Inc.
SEARCA
Sulit.com.ph
Sumidenso Philippines
Total Net Research and
Marketing Inc.
Toyota Otis Inc.
Ubiquitous Technologies
United Graphic Expression
Corporation
Universal Robina
Corporation
Wallem Maritime Services
Inc.
Wan Hai Lines Philippines
Inc.
Wealth Access
International
Wellness Pro Incorporated
Yamaha Motor Phils. Inc.