Professional Documents
Culture Documents
Process
increasedGuide
customer satisfaction, patients arriving to appointments on time and staff
spending far less time giving directions.
President/CEO
GNU Group
11
R I L E Y H O S P I TA L F O R C H I L D R E N AT I U H E A LT H S I M O N FA M I LY T O W E R
Time
Project Team
8:00 A.M.
HKS, Inc. Architect
PAMF,02/22/12
Camino Medical
Group / Exterior
Sign System
Ratio Architects Associate Architect
Your Destination
Cancer Center
211
Grove St.
Shrader Street
McAuley
1
Shrader
2235 Hayes
2
2250
Hayes
Construction Cost
$120 million
Completion Time (phased project)
3/1/2011 9/1/2012 for design
8/30/2011 9/30/2013 for construction
450
Stanyan
Walkway
Levels B & C
Hayes St.
2250 Hayes
Project Description
The Riley Hospital for Children Simon Family Tower is a
new inpatient building to add capacity, increase efficiency
and enhance patient satisfaction. The 360,000-square-foot,
10-story bed tower build-out incorporates family-centered
care principles and family amenities. It features 300 private
beds, including a 48-bed PICU and 60-bed NICU, an
operating room, cardiac cath lab, expanded emergency
department, burn unit, cancer center and radiology suite.
Ramp down
to Emergency
211
Fulton Street
Cancer Center
Hayes St.
Department
Stanyan Street
Destinations
Cancer Center
If you have questions or need further assistance
please ask a volunteer or staff member.
Awards
None to date
Delivery Method
Integrated Project Delivery with multiple party agreement
(Nine firms signed the contract)
Number of Change Orders
0
APPOINTMENT CARD
Environmental Graphics
3445 Mt. Diablo Blvd.
Architectural Sign Programs
Lafayette, California 94549
Marketing
Communications
Telephone Hawley Peterson & Snyder
Client:925-444-2020
Sutter Health I Architect:
I Landscape
Architect: SWA
www.gnugroup.com
925-444-2039 Facsimile
The architectural signage for PAMFs Camino campus is sensitive to the buildings distinctive
materials and forms. The program interprets Sutter Healths signage standards while customizing
Wayfinding Planning for Healthcare Facilities
the applications to fit the architectural context. Solutions capitalize on landscape walls, stone
monoliths and the articulation of the building faades.
WEBSITE
4
2255 Hayes
Process Guide
Introduction
Healthcare facilities are among the most complex of any environments accessed by
the public. As hospitals and medical centers strive to enhance the user experience
and increase efficiency, successfully guiding people to their destinations is a key
consideration. A prodigious amount of research has been conducted on how people
navigate healthcare environments. Studies on the impact of user disorientation
within healthcare facilities confirm that the ability to find ones way contributes
significantly to user satisfaction rankings.
FACTORS CONTRIBUTING TO WAYFINDING CHALLENGES INCLUDE:
Halls and Walls
Healthcare environments are too often characterized
by monochromatic labyrinths with few cues (other
than signs) to distinguish uses or destinations - a
perfect setting for getting lost. While contemporary
healthcare design is making great strides in changing
these conditions, the environments facing most
visitors are confusing.
Continual Change
Most healthcare facilities rarely remain static. Change
is inevitable, whether relocation of departments or
through renovation, additions or new construction.
The environment people encountered on their last
visit may be in entirely different on this visit.
Aerial Rendering . . .
Decentralized Facilities
The decentralized way that hospitals and clinics
deliver care today means patients often find
themselves navigating through different multiple
locations and needing to find a number of
destinations during the course of a single visit.
12
Historically, the answer to guiding patients, visitors and other users has relied on signs.
While signage remains a significant component of any wayfinding program, current best practices
mandate a broad spectrum of tools. An entire professional discipline called Environmental Graphic
Design has evolved to provide healthcare facilities with the solutions that will efficiently guide
people to where they need to be. Environmental graphic designers are employing the concept of
Integrated Wayfinding to assure users a smooth and seamless journey in their every navigation of
the healthcare environment.
Integrated Wayfinding
Integrated Wayfinding relies on multiple layers and forms of communication to assure that users
have all of the information they need to get to their destinations, on time and with maximum
ease. Integrated Wayfinding considers the many ways that users obtain guidance and responds
by distributing information when and where needed. While the process of finding ones way
should logically be a linear path, this is rarely the case. There are three categories of wayfinding
information; appointments, personal interaction and the environment.
APPOINTMENTS
Information conveyed through a variety of mediums including print, electronic, exhibits and
displays. An ideal experience will begin with an appointment reminder card that includes
directions and other orientation information such as maps, parking instructions, entry points and
travel time allowances. The website should provide the same orientation information along with
other destination and department details. Phone and tablet applications are increasingly entering
the mix of wayfinding tools.
211
1
Shrader
4
2255 Hayes
McAuley
211
Cancer Center
Cancer Center
3
2235 Hayes
Hayes St.
Ramp down
to Emergency
Walkway
Levels B & C
2250 Hayes
2
2250
Hayes
450
Stanyan
PARK
Pedestrian Entrance
4
2255 Hayes
Fell Street
Walkway
Levels B & C
Hayes St.
Shrader Street
Fell Street
450
Stanyan
Ramp down
to Emergency
Destinations
Stanyan Street
Destinations
Appointment card
Web sites
WEBSITE
APPOINTMENT CARD
APPOINTMENT CARD
Pedestrian Entrance
Stanyan Street
211
iv e
r Dr
Cancer Center
PARK
Follow the Signs to Cancer Center Park your car in the lot west of
2250 Hayes
Pedestrian Entrance
211
2235 Hayes
2
2250
Hayes
Ke za
211
McAuley
1
Shrader
2250 Hayes
PARK
iv
r Dr
Ke za
Cancer Center
Cancer Center
PARK
Shrader Street
Department
Grove St.
Outpatient Services
Hayes St.
Your Destination
211
2250 Hayes
Time
8:00 A.M.
Hayes St.
Appointment Date
Department
02/22/12
Fulton Street
Cancer Center
Time
8:00 A.M.
Grove St.
Appointment Date
Fulton Street
WEBSITE
632
PERSON TO PERSON
Interpersonal communication includes any information or directions conveyed between individuals.
Whether formally structured, such as through phone outreach or serendipitous encounters with
visitors requesting directions, this is the most direct and personalized way of providing guidance.
RESOURCES
R I L E Y H O S P I TA L F O R C H I L D R E N AT I U H E A LT H S I M O N FA M I LY T O W E R
Completion Date
IN THE ENVIRONMENT
2013 (in construction documents)
Table of Contents
Architecture and interior design can
have a powerful impact in providing orientation cues. In
Project Team
HKS, Inc. Architect
new facilities, intelligent floor planning
and relationships of rooms and departments can aid
Ratio Architects Associate Architect
Messer Harmon Construction Manager
immeasurably in wayfinding. Renovations, and new construction, can capitalize on interior
Project Description
design that incorporates colors, materials,
and
other
The Riley Hospitalgraphics
for Children Simon
Family
Tower is avisual cues that can designate floors,
new inpatient building to add capacity, increase efficiency
zones, departments and prove helpful
inpatient
giving
directions.
and enhance
satisfaction.
The 360,000-square-foot,
10-story bed tower build-out incorporates family-centered
care principles and family amenities. It features 300 private
beds, including a 48-bed PICU and 60-bed NICU, an
operating room, cardiac cath lab, expanded emergency
department, burn unit, cancer center and radiology suite.
Construction Cost
$120 million
onal organization
11
Awards
None to date
Delivery Method
Integrated Project Delivery with multiple party agreement
(Nine firms signed the contract)
ital setting.
As a part
of the Hospital
wayfinding
mix,Campus
signs
remain
Phoenix
Childrens
Thomas
0
21
ambulatory clinics.
643
Progressive disclosure in a healthcare environment requires rethinking the way destinations are identified.
Alpha-numeric designations are used to label buildings or departments rather than names and functions.
Armed with their destination, the visitor simply follows the directions to that location. As they get closer,
additional alpha-numeric information is provided (for example, floor and room designations).
Because healthcare facilities are not organized linearly like airports, this concept has largely been ignored
in healthcare design. However, it is a concept that is increasingly becoming a fundamental part of
healthcare facility planning and design. Progressive Disclosure simplifies communications. It requires
fewer instructions to view and remember on each sign. Signs have room for larger type which means
much greater legibility and comprehension by visitors, patients and staff.
45
Language
The language of healthcare is confusing and often frightening. Ophthalmology, for example, like most
medical terms has little meaning to most people. When used to designate a destination they only create
confusion. Rather than medical or scientific terminology, user friendly terms like Eye Care will make
1
2
3
4
5
6
1 for people to know
2 where to go. Inconsistency
3
4 within a single facility
5
it easier
of terms
also adds to 6
1
2
3
4
5
6
communications problems. If instructed to go to X-ray and the signs say Radiology there is sure to be
uncertainty. While these sound like simple concerns, getting the many stakeholders in an organization
to embrace and adopt common language takes consensus building that must be conducted prior to
8
9
10
11
12
13
committing
to the vocabulary
of a sign program.
1 - Allergy
1 - Allergy
2
1 -- Audiology
Allergy
2 - Audiology
3
Cardiology
2 - Audiology
3 - Cardiology
4
3 -- Conference
Cardiology Center
4 - Conference Center
5
4 -- Dermatology
Conference Center
5 - Dermatology
6
Imaging
5 -- Diagnostic
Dermatology
6 - Diagnostic Imaging
7
Endocrinology
6 - Diagnostic Imaging
7 - Endocrinology
8
Medicine
7 -- Family
Endocrinology
8 - Family Medicine
9
8 -- Gastroenterology
Family Medicine
9 - Gastroenterology
10
Health Resource Center
9 - Gastroenterology
10 - Health Resource Center
11
Disease Immunology
10 --Infectious
Health Resource
Center
11 - Infectious Disease Immunology
12
11 -- Infusion
InfectiousTherapy
Disease Immunology
12 - Infusion Therapy
13
12 -- Internal
InfusionMedicine
Therapy
13 - Internal Medicine
14
Laboratory
13 - Internal Medicine
14 - Laboratory
15
14 -- Computed
LaboratoryTomography
15 - Computed Tomography
16
Nephrology
15 - Computed Tomography
16 - Nephrology
17
16 -- Neurology
Nephrology
17 - Neurology
18
Neurosurgery
17 - Neurology
18 - Neurosurgery
19
Services
18 -- Nutrition
Neurosurgery
19 - Nutrition Services
20
Obstetrics
& Gynecology
19 - Nutrition Services
20 - Obstetrics & Gynecology
21
Hematology
20 -- Oncology/
Obstetrics &
Gynecology
21 - Oncology/ Hematology
22
Surgery
21 -- Orthopedic
Oncology/ Hematology
22 - Orthopedic Surgery
23
22 -- Otolaryngology
Orthopedic Surgery
23 - Otolaryngology
24
PatienT
Resource Center
23 - Otolaryngology
7
7
7
8
8
9
9
10
10
11
11
12
12
13
13
14
14
14
15
15
15
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16
16
17
17
17
18
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18
19
19
19
20
20
20
21
21
21
22
22
22
23
23
23
24
24
24
25
25
25
26
26
26
27
27
27
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28
28
29
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29
30
30
30
31
31
31
32
32
32
33
33
33
34
34
34
Graphic symbols can represent care processes and the parts of the body being treated. This
simplifies communication and addresses the growing need to speak to multi-lingual audiences.
56
Hierarchy
A comprehensive healthcare system might include as many as 50 different categories of signs.
From exterior monuments to room numbers, each sign type must be designed to accommodate
the necessary information.
A H 9 0 4 . 1 - L O C AT I O N 2 1 a
(Quantity 1)
109
109
Insurance
Office
A H 6 0 0 . 1 - L O C AT I O N 1 4
(Quantity 41)
E XIT TO
WAITING
A REA
EXIT
TO
116
116
Vacant
In Use
A H 9 0 3 . 1 - L O C AT I O N 1 9 a
(not to scale)
(Quantity 3)
MEN
WOMEN
Men
Women
RESTROOM
2105 For
San Jose
Restroom
Keynotes:
Consultation
WAITING
AREA
A H 6 0 0 - L O C AT I O N 9 3
(Quantity 2)
A H 6 0 0 . 2 - L O C AT I O N 2 4
(in use slot)
(Quantity 2)
A H 9 0 4 - L O C AT I O N 2 1
(Quantity 1)
A H 9 0 3 - L O C AT I O N 1 9
(Quantity 3)
A H 906 - LOCATION 31
( Q u antity 4)
104
A H 6 5 0 . 1 - L O C AT I O N 1 9 b
(Quantity 10)
Interior Signa
2004 GNU Group.
Interior Sig
Concept 1
Revisions/Bulle
1.
Project No: 19
Date: 01.25.200
Scale: 3 = 1
By: DAK
A H 4 0 0 - L O C AT I O N 6 9 ( Q u a n t i t y 2 )
(double sided)
Legibility
Assuring signs can be easily read is key to an effective wayfinding program. Scale, type size
and fonts, spacing and borders appropriate to viewing distance, lighting and illumination,
color contrast and orientation of arrows are all factors that determine if signs can be easily
read and understood.
Sign Placement
Proper location and placement of signs is also critical to their effectiveness. Sight lines, orientation to
path of travel, relationship to the destination and height from the ground influence how information
will be preserved.
02.07
67
BRANDING
This years Healthcare Architectural Showcase juried by Healthcare Magazine affirmed the
significant trend in healthcare design branding. The jury explained, More and more,
hospitals are focusing on creating a strong brand identity within their facilities. At its core,
a powerful brand connects with users emotionally and generates their loyalty. The days
of healthcare providers having captive audiences are long gone. Healthcare is now one of
the most competitive services. Consumers have more choices then ever and the evolving
healthcare laws are assuring that competition will only increase in the future. Enhancing the
facilitys brand is paramount to user satisfaction. While the physical signs themselves will
not necessarily be a factor in a persons perception of brand (although cohesive and pleasing
design is valued), getting lost will. The frustration of getting lost is ranked among the top
complaints by visitors to healthcare facilities. They quickly redirect their negative feelings
toward the organization and the impact on brand, image, confidence, and ultimately loyalty
canCamino
be significant.
PAMF,
Medical Group / Exterior Sign System
Mountain View, California
Client: Sutter Health I Architect: Hawley Peterson & Snyder I Landscape Architect: SWA
The architectural signage for PAMFs Camino campus is sensitive to the buildings distinctive
materials and forms. The program interprets Sutter Healths signage standards while customizing
the applications to fit the architectural context. Solutions capitalize on landscape walls, stone
monoliths and the articulation of the building faades.
78
AESTHETICS
Signage must contribute to8 a facilitys design character and quality. Signs complement architecture
and interiors and help establish the character for the environment. From visual vibrancy and
playfulness in a childrens hospital to subdued elegance in a senior care facility, design can make a
difference on peoples experience. The appropriate expression through form, color, typography and
OConnor Hospital / Interior Sign Standards Program
materials
can help shape the users experience and perception of their journey.
San Jose, California
OPERATIONS
Many factors determine the ongoing efficacy of a sign system. How will the systems design
accommodate the initial budget, life cycle costs, maintenance requirements, sustainability and other
practical considerations that determine their long term viability? Some factors to consider:
Cost/Budget
Implementing a comprehensive wayfinding program has considerable costs. It is imperative that
management looks at wayfinding as an investment. As indicated through research, the cost of
poor wayfinding is significant. Staff time and missed appointments waste money, influence user
satisfaction and negatively impact the organizations brand.
AH904.1 - LOCATION 21a
(Quantity 1)
109
109
EXIT TO
WAITING
AREA
116
116
MEN
WOMEN
Men
Women
RESTROOM
Restroom
Procurement
Competitive bids, design build and single sourcing are among the many ways that signs are ordered
and installed. Each approach has cost and logistical implications that must be considered.
Insurance
Office
A H 6 0 0 . 1 - L O C AT I O N 1 4
(Quantity 41)
EXIT
TO
Keynotes:
Consultation
WAITING
AREA
A H 6 0 0 - L O C AT I O N 9 3
(Quantity 2)
AH600.2 - LOCATION 24
(in use slot)
(Quantity 2)
AH904 - LOCATION 21
(Quantity 1)
AH903 - LOCATION 19
(Quantity 3)
AH906 - LOCATION 31
(Quantity 4)
104
Maintenance
Signs, particularly in exterior locations, must be maintained. Provisions for cleaning, repair and
replacement must be a part of the management of a sign program.
A H 6 5 0 . 1 - L O C AT I O N 1 9 b
(Quantity 10)
Interior Signage
Revisions/Bulletins
By
1.
MM
02.07.05
Flexibility/Changeability
INT.H1
The dynamic nature of healthcare facilities means continual change. Designing for efficient, cost
Client: Daughters
of Charity
Health is
System
Architect:
Grobman
& Associates
effective
and timely
change
criticalI to
a sign Reel
program
that
works.
A H 4 0 0 - L O C AT I O N 6 9 ( Q u a n t i t y 2 )
(double sided)
A new hospital wing triggered the design of a revitalized signage and wayfinding program that
enhances OConnor Hospitals interior aesthetic. The signage is comprised of a kit-of-parts that
COMPLIANCE
provides flexibility, cost efficiencies and can be easily maintained and expanded.
Meeting the myriad of codes, ordinances, accessibility and life safety requirements is an
important programming and design consideration of signage. Healthcare facilities have distinct
compliance requirements mandated by governing jurisdictions. California, for example, has
standards and a review process administered by the Office of Statewide Health Planning and
Development (OSHPD) that must be adhered to in addition to, ADA, fire codes and other
rules for compliance. Serving the public need is crucial but a facility that does not meet the
compliance requirements will not get its operating permits.
Wayfinding Planning for Healthcare Facilities
869
First
level
Second
Level
Research and Planning assesses current conditions, surveys user groups, identifies circulation and
destinations,
establishes
information
hierarchy
language.High
It assesses
fourth
fifth
Sign
Low Range and determines
Low Range the wayfinding
High Range
Range
level
level
Totals
Unit Price
Investment
Unit Price
Investment
brand issues, as well as functional and aesthetic criteria, operational and compliance parameters and
provides fabrication and installation options. This step results in a the Wayfinding Master Plan, the
1,000.00
2,800.00
1
2,800.00
comprehensive guide to how
the Integrated Wayfinding1,000.00
program will work, how it will be
created
900.00
2,100.00
1
900.00
2,100.00
and how it will be implemented and managed.
third
Level
1
1
& Directional
23
1
1
7
6
5Description
First
level
wayfinding / identification
Cadence Lobby Logo (1)
Cadence
Building 10
Interior
Sign Type
Standard Room ID
23
3Description
Cadence
WIFI CafeLobby
ID Logo (1)
3Standard Room ID
Building 10
UPDATED
Interior
7.03.08
Recycling / Trash ID
Patio Directional
23
6
4WIFI Cafe ID
2
2
Menu
Board
ID
Elevator
Emergency
Instructions (4)
PRELIMINARY
INVESTMENT
ESTIMATE
7Recycling
9
/ Trash
Restroom Wall
ID ID
Tabletop
RestroomIDDoor ID
NOTES:
16
third
Level
fourth
level
13
13
73
6
14
52
64
54
UPDATED
7.03.08
45
lags
17
Level ID
Servery
Internal Section
StairwellIDInformation
Servery
Subsection
Evacuation
Map ID
Second
Level
Tabletop ID
14
4
4
Assisted Listening Device ID & Directional
regulatory
servery
Stair ID (Wall)
Bistro
Stair IDServery
(Door)ID
fifth
level
2,500.00
2,500.00
23
135.00
3,105.00
207.00
4,761.00
1,800.00
1,800.00
2,500.00
2,500.00
1,152.00
86.40
1,382.40
6,200.00
1,152.00
86.40
1,382.40
56.40
902.40
Low Range
Unit Price
Low Range
Investment
High Range
Unit Price
High Range
Investment
1,000.00
1,000.00
2,800.00
2,800.00
900.00
900.00
2,100.00
2,100.00
1,400.00
1,400.00
2,500.00
2,500.00
23
135.00
3,105.00
207.00
4,761.00
11
58
104.00
6,032.00
167.00
9,686.00
146.25
438.75
212.06
146.25
292.50
fifth
level
Sign
Totals
16
Low Range
Unit Price
Low Range
Investment
16
2,500.00
1
17
16
5
23
5
11
58
6
35
16
1
16
1
16
7
15
3
5
Sign
Totals
2
First
level
Secondary
Auditorium
Servery Subsection
ID ID (3)
Conference
Menu BoardRoom
ID ID
ions (4)
fourth
level
Auditorium
Servery Section
ID ID (2)
3Primary
3
PRELIMINARY
INVESTMENT
Cadence
ESTIMATE
third
Level
Conference Room ID
servery
wayfindingBistro
/ identification
Servery ID
Second
Level
1,400.00
an acrylic room identification plaque might cost $20 whereas a sign with higher quality materials and more
3,500.00
4,500.00
7
24,500.00
31,500.00
detail might be priced at $100.
Stakeholders
can then determine
the allocation
of costs for10,800.00
each sign
1,000.00
1,800.00
6
6,000.00
type based on its function,5location, materials
design details. Since
this process10,500.00
occurs
1,100.00 and other
2,100.00
5,500.00
75.00
125.00
prior to design, solutions respond
to the defined budget.450.00
This approach eliminates the surprises
6
750.00 that
275.00 from comprehensive
400.00 documents.
5
1,375.00
2,000.00
typically accompany competitive
bids priced
construction
PROJECT
BUDGET RANGE
Patio Directional
1,400.00
BUDGET
104.00
167.00
8
11
58
6,032.00
9,686.00
The budget is one
considerations of438.75
a Wayfinding Master
212.06Plan. GNU Groups
3 of the most
3 important 146.25
636.19
approach to budgeting offers2unprecedented
control over costs
at
the
earliest
point
in
the
process.
Every sign
146.25
212.06
292.50
424.13
type is identified and the quantities for each determined. A potential high and low cost is estimated for each
sign type. The high and low costs are multiplied by the number of signs to yield a budget range for each sign
2,500.00
6,200.00
1
6,200.00
type as well as the entire project.
These figures allow choices2,500.00
for how money will be prioritized. For
example,
Sign Type
6
31
5
10
6
12
5
12
38
26
636.19
212.06
424.13
72.00
High Range
Unit Price
High Range
Investment
2,500.00
6,200.00
1,000.00
1,800.00
72.00
1,000.00
1,800.00
2,800.00
2,500.00
900.00
3,500.00
900.00
24,500.00
2,100.00
4,500.00
2,100.00
31,500.00
1,400.00
1,000.00
1,400.00
6,000.00
15
135.00
1,100.00
3,105.00
5,500.00
104.00
75.00
6,032.00
450.00
31
146.25
275.00
16
47.00
2,800.00
2,500.00
752.00
2,500.00
1,800.00
2,500.00
10,800.00
146.00
207.00
2,100.00
4,761.00
10,500.00
438.75
1,375.00
212.06
400.00
146.25
326.00
292.50
212.06
72.00
1,152.00
12
2,500.00
72.00
2,500.00
1,152.00
6,200.00
86.40
1,800.00
47.00
72.00
1,800.00
752.00
12
3,500.00
146.00
24,500.00
2,190.00
1,000.00
326.00
50.00
38
1,100.00
200.00
10
26
200.00
167.00
125.00
2,190.00
175.20
2,628.00
636.19
2,000.00
10,106.00
424.13
391.20
12,127.20
2,000.00
9,686.00
750.00
240.00
2,400.00
2,500.00
56.40
864.00
2,500.00
86.40
1,036.80
4,500.00
175.20
31,500.00
2,628.00
6,000.00
10,106.00
60.00
720.00
3,705.00
86.40
1,382.40
6,200.00
1,382.40
902.40
600.00
1,800.00
391.20
10,800.00
12,127.20
5,500.00
2,000.00
2,100.00
240.00
10,500.00
2,400.00
75.00
72.00
450.00
864.00
125.00
86.40
3,087.50
750.00
1,036.80
97.50
275.00
50.00
1,375.00
600.00
400.00
60.00
2,000.00
720.00
81.25
3,087.50
97.50
52.50
1,137.50
52.50
43.75
81.25
43.75
1,137.50
3,705.00
1,365.00
$78,334.25
1,382.40
$114,806.51
312
16
312
Stair ID (Door)
16
72.00
Installation
Level ID
16
47.00RANGE
LOW
15
146.00
Evacuation Map
14
31
326.00
10,106.00
10
200.00
2,000.00
240.00
2,400.00
Restroom Wall ID
12
72.00
864.00
86.40
1,036.80
12
50.00
600.00
60.00
720.00
38
81.25
3,087.50
97.50
3,705.00
26
43.75
1,137.50
52.50
1,365.00
Restroom
* Plus applicable
tax
Door ID
72.00
Sub Total
1,152.00
$5,100.00
86.40
Installation
Installation
56.40RANGE
HIGH
752.00
$83,434.25
2,190.00
175.20
LOW RANGE
391.20
1,382.40
$9,100.00
$5,100.00
902.40
$123,906.51
2,628.00
$83,434.25
12,127.20
Sub Total
Installation
Sub Total
86.40
1,152.00
$78,334.25
Sub Total
LOW RANGE
$78,334.25
$5,100.00
$83,434.25
Sub Total
Installation
HIGH RANGE
$114,806.51
$9,100.00
$123,906.51
Sub Total
Installation
HIGH RANGE
1,365.00
$114,806.51
$9,100.00
$123,906.51
109
STEP 2. DESIGN
This is where the creative concepts come to life. Designs respond to the criteria in the
Wayfinding Master Plan with solutions that meet the functional, aesthetic and budget goals for
the program.
STEP 3. DOCUMENTATION
The documentation includes the instructions for those who will fabricate and install the signs.
Large scale, ongoing programs of organizations with multiple facilities typically include Signage
Standards as a part of the documentation package.
STEP 4. IMPLEMENTATION
Assist with identifying qualified fabrication resources and in the selection of preferred
fabricator(s). This entire step focuses on choosing who will fabricate and install the signs,
negotiating and managing the process and assuring quality.
STEP 5. TRAINING
With even the most effective wayfinding program, people will still ask for directions. As an
acknowledged component of an Integrated Wayfinding program, giving directions must be
carefully orchestrated. Teaching staff to guide people with simple instructions, common language
INTEGRATED WAYFINDING
GIVING DIRECTIONS
Today we are making you an official Wayfinding Deputy. Well be teaching you how to give
the best possible wayfinding directions to our members and visitors.
2. Customer Satisfaction
3. Orienting Members
6. About Healthcare
5. Wayfinding
As part of a comprehensive Integrated Wayfinding program, GNU Group provides staff training on how to
give directions. Each webinar presents facility specific path of travel instructions. Training assures that staff
are consistent in the way they tell visitors how to get to their destinations.
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Conclusion
A comprehensive Integrated Wayfinding program may appear to be simple, but its complexity
and its impact on the visitor experience is significant. It demands the input and collaboration of
many stakeholders and an acute understanding of the behavioral patterns of the users. As noted
by the jury of the Healthcare Architectural Showcase, When wayfinding is applied as a part
of the design initiative instead of an afterthought, it helps create an intuitive environment that
reduces stress, and fear feelings that are counterintuitive to enhance healings.
A successful Integrated Wayfinding approach will assure that visitors and patients getting lost will
becomes a thing of the past.
For more information about GNU Groups approach to Healthcare Wayfinding contact
pmurphy@gnugroup.com or 925 444-2021. Also visit our website at www.gnugroup.com.
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12
2012 GNU Group