Professional Documents
Culture Documents
A Study on
Recruitment and
Selection
Process
of
The ACME Laboratories
LTD.
Prepared By,
Tanvir
Sikder
Rono
ID:
09204
065
BRAC
Business
School
BRAC
Universit
y
A Study on
Recruitment
and
Selection
Process of The
ACME
Laboratories
Submitted to
Afsana Akter
Assistant Professor
B
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A
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a
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a
A
k
t
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r
Assistant Professor
BRAC Business School
66 Mohakhali
Dhaka-1212
Dear Madam,
With due respect and great pleasure I submit my internship
report
on
The
ACME
Laboratories
to
me
as
it
provided
me
with
my
report
is
Recruitment
and
of
the
study
is
to
understand
Sincerely,
Acknowledgement
of
the
contribution
of
number
to
share
their
thoughts
and
express
my
deepest
gratitude
to
to
finish
the
task
within
the
scheduled time.
Table of Contents
S.L No
Topic
Page N
Chapter 1
Introduction
1.
1.1
1.2
Methodology
1.3
Limitation
3
Chapter-2
About The Oraganization
2.
Introduction
2.1
2.2
Organization history
2.3
2.4
2.5
10
2.6
Quality assurance
11
2.7
Export
11
2.8
Code of conduct
12
2.9
13
2.10
14
2.11
Board of directors
15
2.13
2.14
Historical achivements
2.12
16
17
17
2.15
Company profile
18
2.16
19
Chapter-3
My internship at The ACME Laboratories Ltd
3.
3.1
3.2
3.3
Observation
2
2
4.
4.1
HR functions
4.2
4.3
5.
5.1
SWOT analysis
5.2
6.
6.1
Conclusion
4.4
4.5
5.3
References
Abbreviations
Appendix
Executive
Summary
This is internship report based on the three months
period
internship
program
that
had
organization
which
manufactures
and
exports medicine.
The objective of the report is to identify how theories
and concepts are discussed in my educational program
can be practiced in the aspect of recruitment and selection
process at a pharmaceutical organization in Bangladesh.
As usual, primary data and secondary data were used to
prepare this report. Primary data came from my day to day
observation and interviewing employees. Secondary data
was collected by Organization employee hand book,
website, and relevant books. I tried to minimize to bias and
produce an unbiased report.
The ACME Laboratories Ltd is one of the top listed
pharmaceutical organizations in Bangladesh because of their
high performance driven. Their exclusive HR practices help
C
h
a
pt
er
1
In
tr
o
d
uc
ti
o
n
in
recruitment
and
selection
Process.
2.
activities
which
are
followed
by
The
covered
in
BBA
program
are
4.
practitioners
the
can
help
management
1.2 Methodology
The report is prepared based on using primary and
secondary data resources. Primary data was collected by
observing organizations recruitment and selection
process, interviewing employees while working as intern
in Human Resource Division at The ACME Laboratories
Ltd. The duration of internship was 1st September 2013
to 28th November 2013.
Secondary data was collected by Organization employee
hand
book,
website,
and
relevant
books.
2
1.3 Limitation:
The major limitations that I faced during my internship
period and preparation of this report are as follows:
1. Employees are not allowed to provide sensitive and depth
information.
2. The main constraint of the study was insufficient
access
to
information
which
has
could
give
me
little
time
for
consultation.
4. Time restriction is another important for limitation of study.
5. Published information is not up to date
Chapter 2
About The
Organization
2. Introduction
In Bangladesh, The pharmaceuticals industry is one of the
most
successful
regions
within
drug-manufacturing
units
in
the
were
either
closed
down
authority
for
drugs
due
to
non
drug
laws.
About
5600
Brands
drug
license
holders
and
about
of
this
sector,
now
the
as
global
markets.
This
sector
is
Several
of
the
companies
not
Bangladesh.
expanding
previously
Leading
their
produced
pharmaceutical
business
with
in
companies
the
aim
are
to
with
the
register
of
joint
Bangladesh.
ACME
was
founded
into
private
Ltd
company
herbal
and
animal
health
Ltd
has
achieved
an
average
the
pharmaceuticals
sector
of
the
country.
6
2.3
Vision,
Mission
and
Company
s
goal
Vision
Vision is the ultimate goal of an organization. The Vision of The ACME
Laboratories Ltd:
To ensure Health, Vigor and Happiness
for all
By using their innovation ACME permanently wants to
establish as a one of the best pharmaceuticals company.
Mission
The mission statement of The ACME Laboratories Ltd is:
Our
Health,
holistic
Vigor
approach
and
is
Happiness
to
ensure
for
all
by
Companys goal
The ACME Laboratories Ltd is committed to maintain state
of the art manufacturing facilities for ensuring best quality
products to the customers. The company is devoted to
increase sale growth, increase productivity, and improve
company image and customer satisfaction and ensuring
continuous improvement.
operates
in
the
market
vision
of
taking
hold
of
the
animal
health
in
1999
and
is
relentless
to
meet
the
rapidly
such
as
budgeting,
treasury
it
develops
and
maintains
2.4.5 HR Division:
HR division handles the process and procedure about
employees. Through this division, it gathers appropriate
employees, trains them to adjust with employees and puts
them into right places. It also handles legal aspects of
employees about The ACME Laboratories Ltd.
2.4.6 Internal Audit Division:
Internal Audit division implements internal audit process
throughout
the
organization
based
on
the
compliance
and
internal
control system.
2.4.7 IT Division:
IT Division at The ACME Laboratories Ltd is working
together with all functions of the company and its sister
concerns since 1992 to assist all units in achieving their
day to day deliverables using.
2.4.8 QMS Division
QMS stands for quality management system. This division
contributes in successfully leading and operating the
organization and its processes through managing in a
systemic and visible manner as per international standard.
all
regulatory
requirements
production
and
machineries,
factory
resourced
with
competent
system shall be
personnel,
10
made
in
business
that
involves
program.
The
company
has
assurance
department
is
up
to
date
machineries.
All
approved,
implanted
and
and
workers
updated
and
2.7 Export:
The success of The ACME Laboratories Ltd in the domestic
market promoted it to explore the international market as
well. In 1995 it started its first journey to global operation
by exporting medicine to Bhutan. Since then it has been
expanding worldwide. The volume of sales increased
substantially with an average growth rate of 50 percent every
year. The ACME Laboratories Ltd is exporting medicines to
several countries in neighboring countries Sri Lanka, Nepal,
Myanmar, Philippine, Afghanistan and Hong Kong.
11
Tucked in long
during
summer)
Jacket/Shawl/Sweaters(wh
Pant (formal)
en
and
where
required)
Jacket/Blazer/Suit/Swea
ters
(when
and
where required)
Considering the job nature and relevance, employee, employee
may require wearing tie.
2.8.1 Conversational etiquette:
Employees conversation or communication with his/her
peers, customers, supervisors or vendors should be formal
avoiding any kind of local colloquial diction.
2.8.2 Use of telephone:
Employees are discoursed to make personal phone calls
during
the
office
hour
by
using
official
calls
during
the
breaks.
All
employees
so
that
it
does
not
distract
their
peers.
2.8.3 Use of company property:
While using companys property employee has to be very
careful about that property as well as himself / herself.
2.8.4 Use of computer:
Employees should be cautious while using computer and
must
which
intranet
abide
has
by
been
for
the
IT
uploaded
security
in
details
policy
the
ACME
information
(www.acmeims.com/acmeitsecurity.htm)
12
who
prefer
to
smoke
are
all
in
this
regard
is
highly
appreciable.
2.8.7 Clean Desk/Work Station:
Employees desks must be kept neat and tidy and all
unnecessary
papers
and
files
should
be
removed.
13
14
15
S
a
l
e
s
C
e
n
t
e
r
N
o
r
t
h
1
0
)
S
y
l
h
e
t
S
a
l
e
s
C
e
n
t
e
r
11) Comilla Sales Center
12) Chittagong Sales Center
13) B.Baria Sales Center
14) Dinajpur Sales Center
15) Narayanganj Sales Center
16) Savar Sales Center
17) Faridpur Sales Center
18) Chakoria Sales Center
19) Chowmohani Sales Center
16
17
18
19
Chapter-3
My Internship at
The ACME
Laboratories
Ltd.
20
Ltd
for
three
months
1 st
from
As
my
major
in
Human
as
an
intern
where
had
Laboratories
Ltd.
Before
very
difficult
job
for
me.
Later,
I was
Preparing
candidate
profile
Preparing
Preparing
attendanc
e sheet
for
candidate
s
Allocating
questions
and exam
papers
Checking
answer
scripts
I
n
p
u
t
f
i
n
top
a
l
r
e
s
u
l
t
i
n
C
P
S
M
a
k
i
n
g
f
i
n
a
l
r
e
s
u
l
t
M
a
i
n
t
a
i
n
i
n
g
r
e
j
e
c
t
e
d
r
e
s
u
m
e
s
P
h
o
t
o
c
o
p
y
i
m
p
o
r
t
a
n
t
p
a
p
e
r
s
T
a
k
i
n
g
a
l
l
s
i
g
n
a
t
u
r
e
s
Providing all necessary papers to internee and inplant trainee
21
Collecting resumes
For the recruitment of various positions like Microbiologist,
Assistant
Sales
Manager,
Assistant
Some
applicants
prefer
to
forward
and
maintained
all
resumes
Then,
kept
both
types
of
resume.
Screening resumes
After collecting all resumes, I sometimes did screening
resumes. The ACME Laboratories Ltd received in large
quantity resumes. There were few areas to concentrate
when I looked for screening resumes. For example, there
was a recruitment advertisement about pharmacist. So there
were requirement in that circular. So I screened resumes
based
on
requirement
like
age
limit,
experience,
22
Then,
allocated
questions
exam,
took
all
exam
papers
would
not
make
any
biasness
to
I separated these
scripts.
Making final result
After finishing viva process, I prepared the final result and forwarded to
supervisor.
Maintaining rejected resumes
I also maintain rejected resumes in file. Sometimes they called applicants
from rejected resumes.
23
also
photocopied
many
important
papers
like
24
3.2 Observation:
Through my internship period at The ACME Laboratories
Ltd, I have observed some issues which are:
Limited workforce: Recruitment and talent
management department of HR division
performs their responsibilities with a limited
workforce. Sometimes, it makes so stressful
working environment for existence employees.
Recruitment and selection process done
continuously: In The ACME Laboratories
Ltd, recruitment and selection is a continuous
process. Almost every week, HR division
has done recruitment and selection task and these
tasks have done chronologically.
Lots of paper work: Recruitment and talent
management department of The ACME
Laboratories Ltd has used lots of paper work. From
requisition form to publishing final
result, Paper is used in every aspect. As a result,
they waste many papers and do not
recycle this paper most of the times.
Proper use of internal sources of
recruitment: Recruitment and talent management
department maintains good eyes on its internal
sources. When there is any recruitment
process, HR division posted recruitment
advertisement on every notice of every branch.
25
Recruitment Process
ACME
Laboratories
Ltd.
Here,
26
Chapter 4
Recruitment
and Selection
Process of
The ACME
Laboratories Ltd.
27
on
the
collective
effort
of
entire
Ltd
has
comprehensive
policy
consideration.
purpose of
human resource
organizational
policy
The
major
division
and
is to
introduce
related
to
of
operation
of
human
4.1 HR functions:
Legal
28
4.3.1 Purpose:
The purpose of recruitment and selection of The ACME
Laboratories Ltd is to ensure right candidate on right time
to meet the human resources demand across the organization.
29
manpower
requisition
form
and
obtain
HR division
consultation
the applicants
concerned
in
division/
department.
6.
candidates
after
preliminary
short-listing
of
candidates
about
their
selection
and
needed
30
letter
which
will
have
to
be
returned to HR division.
13. HR division will check references, original
certificates of the candidates and all relevant
papers while working out on submission and
verify photocopiers of all academic
certificates which will be kept in the personal file of
the candidates.
14.
probation
for
period,
length
of
which
31
Is
No
this
re
q
ui
si
ti
o
n
ju
st
ifi
e
d?
Yes
Provide appointment
letter
32
Replacement
ii)
New position
must
show
the
judgment.
This
division
will
start
their
keep the original copy. After that it will set how to draw
applicants attention. There are two sources for collecting
resumes. These are:
1) Internal sources: Through internal sources they
collect resumes. Internal sources help HR
division reduce the cost. There are some sources
that are used to utilize internal
resources. These are:
Employee referrals: The ACME
Laboratories Ltd has huge number of
employees. Employee referrals are great
and strong source for The ACME
Laboratories Ltd for gathering resumes.
Here employee from The ACME
Laboratories Ltd will sign on applicants
resume. If giving signature is not
possible, employee will contact with
officer from recruitment and talent
management. They will write it down.
Employees also refer about internee.
Notice board: A copy of the
advertisement is placed on all the company
notice
process and can recommend suitable
candidates, if any. For lower level post like
security guard, driver, technician The ACME
Laboratories Ltd does not publish
Laboratories
Ltd
gathers
huge
34
HR
division
makes
call
list.
This
and
remarks.
HR
division
HR
Division
calls
them
by
to
contacts
PBX
with
relationship
section.
candidates.
with
PBX
PBX
inside
section
section
maintains
and
outside
candidates
profile
summary.
exam.
This
candidates
profile
education
institution,
date
of
35
where
candidates
will
number.
Written
exam
is
divided
knowledge
and
job
related.
they
will
not
be
passed.
Followed
by,
they
publishes
passing
written
exam,
HR
of
people.
Some
are
from
HR
is
from
other
department.
give
some
overview
about
the
profile
summary,
particular
job
interviewer
asks
about
applicants
study and job related question. They want to know about job
responsibilities
from
candidates.
will
response
in
given
situation.
job
experience,
they
also
ask
basically
evaluate
C
o
m
m
u
n
i
c
a
t
i
o
n
s
k
some
i
l
l
L
e
a
d
e
r
s
h
i
p
D
e
c
i
s
i
o
n
m
a
k
i
n
g
a
b
i
l
i
t
i
e
s
J
u
d
g
m
e
n
t
a
b
i
l
i
t
i
e
s
T
e
c
h
n
i
c
a
l
s
k
i
l
l
All interviewers will mark candidates. They will average all
interviewers
mark
and
select
final
exam.
If
any
candidate
passes
will
not
be
allowed
to
be
finally
selected.
4.3.11 Call the finally selected candidates:
After final result, HR division ensures that finally first
choice
candidate
will
attended
their
division
will
go
for
second
best
fixed
date
to
bring
necessaries
papers.
4.3.12 Employment Check List for new joiner:
New joiner has to handover some important documents. These documents
are:
Updated resume: New joiner will give away two resumes in
English and Bengali.
Employee Information form: Employment
form is another version of new joiners
37
certificate
which
is
issued
by
not
more
than
three
persons
Bangla
Bank
Ltd,
he/she
will
employer.
They
will
try
to
get
positions.
The
employees
Representative
and
MR
Ltd
recruits
huge
number
MR
is
little
bit
different
than
and
selection
process
of
SPR
and
MR:
1. Requisition form: As usual, marketing division
raises their employees demand through
requisition form. HR division will justify and
take authorization from Board of
Director.
and
chemists
on
regular
basis.
39
Candidate must be
years.
responsibilities
Job
for
SPR:
Ensure on time delivery of medicine to the chemist as per
requirement.
Manage the cash after collection to ensure
safely
deposit
of
the
cash
to
the
concern deport.
Promote company products in potential market.
Job specification for SPR:
Applicants at least complete graduation from National
University.
The age limit is 30 years.
40
some
information
These are:
Name
Fathers name
Date of Birth
P
e
r
m
a
n
e
n
t
a
d
d
r
e
s
s
on
top
sheet.
M
o
b
i
l
e
n
u
m
b
e
r
N
a
t
i
o
n
a
l
I
D
c
a
r
d
N
u
m
b
e
r
L
a
s
t
E
d
u
c
a
t
i
o
n
Name of University
After filling up top sheet, applicants staple this top
sheet with their resumes. Then HR division will collect
situational.
For
example,
concentrate
is
Islamic
Interviewers
will
ask
Applicants
History.
about
major
Then
Islamic
history.
yes,
candidate
will
be
finally
interviewer
will
write
down
will
input
viva
number
in
their
Division
will
maintain
these
necessary
papers
to
HR
Division
Getting
Justify
Attract and Invite
Yes
Get authorization
Requisition form
requisition from
appropriate applicants
Marketing
from Board of
Director
through newspaper
No
and internal source
Reject requisition
form
Whole
Day Process
i.
Collect Resumes
Acceptance joining
resumes for written
letter
Get authorization
ii.
Select
from Board of
Director for final
exam
iii.
Taking
exam
iv.
Preparing
written exam
CPS
v.
Publish Written exam result
vi.
Arranging Viva
vii.
Publish Final result
42
Chapter
-5
Finding and
Analysis
43
tablet
manufacturing
facility
per
year
Environment
integrated
controlled
building
and
monitored
management
by
system
concern
divisions
manager
like
CV
44
Weaknesses
The chain of command ACME is elongated. If
there is a situation to take immediate
decision and deputy directors are not available,
thats time they face problem. The
decision will be hanging up until deputy directors are
available.
Online base advertisement is proper cannot get right candidate.
Their sales centers are not enough to cover whole country.
It cannot hold its medical representative and sales and
promotional
representatives
for
the
and
life.
If
they
feel
sick,
they
pharmaceutical
market
is
really
big
So
the
opportunity
is
market
by
diversifying
its
business
by
Threats
Aggressive promotional actions and movement
by
the
rivals
can
affect
The
ACME
existing
technology.
This
will
cause
45
and
found
different
issues.
These are:
1. Managing Director is the sole authority approve
finally for any business or functional
decision. Only after receiving approval from the
Managing Director, HR Division starts all
their functioning as per method.
2. Modern Human resource management always talks to
involve line manager in HR Practices.
The ACME Laborites Ltd engages both HR manager and
line managers in their recruitment
and selection process.
3. The ACME Laborites Ltd has no online requisition
process. For example, sales manager of
Savar sales centre raises a requisition form. He must send
this requisition form through their
internal mail service. If there is any strike or hartal, this
day internal mail service will not
work. As a result, recruitment process is going to delay.
4. HR division The ACME Laborites Ltd does not maintain
CV
banks
properly.
Often
they
lost
with
those
candidates
who
environment,
health
&
safety
procedure
46
Others
immediately.
month.
2. They advertise only on local newspaper for
same day.
huge.
security bond.
47
Chapter6
Recomm
endation
And
Conclusio
n
48
system.
As
result,
HR
division
will
get
bank.
It
will
employees
to
find
resumes
easily.
4. In written, viva or practical exam, there should not
be
any
unfairness.
Otherwise
The
At
least,
they
can
send
an
49
Conclusion:
The ACME Laboratories Ltd, the pharmaceutical and
flagship company of ACME group, is a manufacture and
global
exporter
of
human,
herbal
and
veterinary
50
References:
Prentice-
Hall
of
India
2. ACME Employee Book
3. Standard of Procedure - The ACME Group
4. www.acmeglobal.com
5.
en.wikipedia.org/wiki/Pharmaceutical_industry_in_
Bangladesh
6. www.eprothomalo.com
51
Abbreviations:
52
Appendix:
53
54
55
56
57