No.

of Printed Pages : 6

ACS-1

BACHELOR'S DEGREE PROGRAMME/

CERTIFICATE PROGRAMME IN
CONSUMER PROTECTION
Term-End Examination

08871

June, 2014
(APPLICATION ORIENTED COURSE)
ACS- 1 : CONSUMER STUDIES
Time : 3 hours
Note :

Maximum Marks : 100

(i)

Section I Answer any two questions.

(ii)

Section II Answer any four questions.

(iii)

Section III Answer any four questions.

SECTION - I
Answer any two of the following questions in
about 600 words each. Each question carries
20 marks :
2x20=40
1.

Discuss and analyse the consumer rights as

provided under the Consumer Protection Act,
1986.

2.

Analyse the importance of Ombudsman for

redressal of consumer complaints against banks.
What is your opinion are limitations that
Ombudsman face in dealing with complaints of
consumers and how can these be met ?

3.

Examine the stages of development of consumer

attitudes in the course of human civilisation.

4.

Discuss the social, cultural and economic

environment of consumers in India.

ACS-1

P.T.O.

SECTION - II
Answer any four of the following questions in
about 300 words each.
4x10=40
5.

Explain the procedure for filing a complaint under

Consumer Protection Act, 1986.

6.

Describe the remedies available to consumers in

India against spurious and adulterated drugs.

7.

Explain the salient features of the Agricultural

Produce (Grading and Marketing) Act, 1937.

8.

Discuss the remedies available in India in cases of

negligence on the part of medical professionals.

9.

Is consumer in India a King ? Discuss.

10.

Discuss the problem's that consumer movements

face in developing countries and suggest remedial
measures of any, to overcome them.

11.

Discuss the procedure for filing a complaint under

the consumer protection Act, 1986.

12.

Discuss various forms of protest that can be

adopted in relation to consumer issues.

ACS-1

SECTION - III
Write short notes on any four of the following in
about 150 words each.
4x5=20
13.

Directive Principles of State Policy in Part IV of

the constitution of India

14.

The salient features of the sales of good Act, 1930

15.

Remedy for negligence against Railways

16.

Green Consumerism

17.

Consumer Interpol

18.

Consumer Dynamism

ACS-1

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