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HISTORY

ACCOUNTING, FINANCE &


CONTROL PROJECT WORK
ExxonMobil is the worlds second largest publicly traded international oil and gas company.

We hold an industry-leading inventory of global oil and gas resources. We are the worlds
largest refiner and marketer of petroleum products, and our chemical company ranks among the
worlds largest. We apply science and innovation to find better, safer and cleaner ways to deliver
the energy the world needs.



ALESSANDRO CHIAVARI/10393412
ETTORE CERABOLINI/10356491
SIMONE CORTI/10341362
EMRE BUYUK/10476157

HISTORY

H ISTORY
In 1859, Colonel Edwin Drake and Uncle Billy Smith drill the first successful oil well in
Titusville, Pennsylvania. The colonel's discovery triggers an oil boom that parallels the gold rush
of a decade earlier. ExxonMobil Corp. was formed in 1999 by the merger of two major oil
companies, Exxon and Mobil. Both Exxon and Mobil were descendants of the John D.
Rockefeller Corporation, the Standard Oil, which was established in 1870.
Over the last 125 years ExxonMobil has evolved from a regional marketer of kerosene in the
U.S. to the largest publicly traded petroleum and petrochemical enterprise in the world.

O VERVIEW
As a top company in the Oil and Gas industry, ExxonMobil specialize in producing Fuels,
Lubricants and Petrochemicals.
It is not necessarily the oil standard, but ExxonMobil is the world's largest integrated oil
company (ahead of Royal Dutch Shell and BP). ExxonMobil engages in oil and gas exploration,
production, supply, transportation, and marketing worldwide. In 2013, the company reported
proved reserves of 25.2 billion barrels of oil equivalent, including its major holdings in oil sands
through Imperial Oil. ExxonMobil's 31 refineries in 17 countries have a throughput capacity of
5.3 million barrels per day. The company supplies refined products to more than 19,000 gas
stations worldwide (including almost 10,000 in the US). ExxonMobil is also a major
petrochemical producer.
RANKINGS

Top 3 Competitors

5th Place in Fortune Global 500

Royal Dutch Shell plc

S&P 500

BP P.L.C.

Dow Jones Industrials

Chevron Corporation

Dow Jones Global Titans


2nd Place in FT 500

HISTORY

We strive to be responsible corporate citizens, and our success along that


path is underpinned by our technological expertise, operational excellence,
safety performance and unwavering ethical standards. Rex W. Tillerson

Management Board

Board Committees

Andrew P. Swiger

Audit Committee Charter

Darren W. Woods

Compensation Committee Charter

Jack P. Williams

Board Affairs Committee Charter

Mark W. Albers

Finance Committee Charter

Michael J. Dola

Public Issues and Contributions Committee Charter

Rex W. Tillerson (CEO)

Executive Committee Charter

The Board appoints Committees to help carry out its duties. In particular, Board Committees
work on key issues in greater detail than would be possible at full Board meetings. Each
Committee reviews the results of its meetings with the full Board.

E XXON M OBIL

AS AN I NDUSTRY

ExxonMobil Corp. explores, develops and distributes crude oil and natural gas. The company
through its divisions and affiliated companies, engages in its principal business, is energy,
involving exploration for, and production of, crude oil and natural gas, manufacture of petroleum
products and transportation and sale of crude oil, natural gas and petroleum products. It
manufactures and markets commodity petrochemicals, including olefins, aromatics, polyethylene
and polypropylene plastics and a variety of specialty products. The company also has interests in
electric power generation facilities. It operates business under three segments: Upstream,
Downstream and Chemical.
The Upstream segment is organized and operates to explore for and produce crude oil and
natural gas.
The Downstream segment manufactures and sells petroleum products. The refining and
supply operations encompasses global network of manufacturing plants, transportation systems,

HISTORY

and distribution centers provides fuels, lubricants, and other high-value products and feedstocks
to customers.
The Chemical segment operates to manufacture and sell petrochemicals. It supplies olefins,
polyolefin's, aromatics, and a wide variety of other petrochemicals.
Key Financials

Stakeholders

Million of US$

Suppliers

160,000

Revenues

407,666

Employees

75,000

Profits

32,580

Countries

120

Assets

346,808

Shareholders

2.5 Million

Worldwide, ExxonMobil markets fuels and lubricants under three brands:


Exxon: Exxon-branded fuels, services and lubricants based in US. In 1955,
Socony-Vacuum became Socony Mobil Oil Co. and, in 1966, simply Mobil
Oil Corp. A decade later, the newly incorporated Mobil Corp. absorbed
Mobil Oil as a wholly owned subsidiary. Jersey Standard changed its name to
Exxon Corp. in 1972 and established Exxon as a trademark throughout the United States. In
other parts of the world, Exxon and its affiliated companies continued to use its Esso trademark.
Esso: Esso-branded fuels, services and lubricants around the world. Esso
began life as the Anglo American Oil Company in 1888. It was the first foreign
affiliate of John D Rockefeller's US Company the Standard Oil Trust.
Mobil: Marketed around the world, Mobil is known for performance and
innovation. Mobil is recognized for its advanced technology in fuels,
lubricants and services.

STRATEGY OF EXXONMOBIL CORPORATION

S TRATEGY OF E XXON M OBIL C ORPORATION


ExxonMobil has a steadfast commitment in becoming the worlds premiere publicly owned
petroleum and petrochemical company. As of 2014 data, Exxon is ranked 2nd by net income
among the major international oil and gas companies. To accomplish this goal, two minor
strategies can be defined, as stated in the letter to the shareholders.
First strategy of those is to increase long-term value of the company by delivering profitable
growth: a result that can be achieved only by sustaining operational excellence and selectively
invest in high-value opportunities.
The other step that should be taken in order to attain the main goal is emerging as the leader in
all the activities Exxon is involved into, starting from their three main divisions: Upstream,
Downstream and Chemicals.
As we mentioned earlier, ExxonMobil Corp. consists of multiple divisions and companies.
Those divisions and affiliated companies of the company operate or market products in the
United States and other countries of the world. Their principal business is energy, involving
exploration for, and production of, crude oil and natural gas, manufacture of petroleum products
and transportation and sale of crude oil, natural gas and petroleum products.
"Taking on the world's toughest energy challenges."
The saying above is accepted as main slogan of the company and shows us the companys
ambition in the energy sector they operate.
Mission Statement of the Company:
ExxonMobil Corporation is committed to being the world's premier petroleum and
petrochemical company. To that end, we must continuously achieve superior financial and
operating results while simultaneously adhering to high ethical standards.
Further to its mission statement, Exxon Mobil explains its strategy under four main point of
view: Shareholders, Customers, Employees and Communities, respectively. The highlighted
points from those glances are;
Shareholders: We are committed to enhancing the long-term value of the investment dollars
entrusted to us by our shareholders.
Customers: Success depends on our ability to consistently satisfy ever changing customer
preferences.

STRATEGY OF EXXONMOBIL CORPORATION

Employees: We are committed to maintaining a safe work environment enriched by diversity


and characterized by open communication, trust, and fair treatment.
Communities: We commit to be a good corporate citizen in all the places we operate
worldwide.
From the Exxon Mobil mission statement, we can see that Exxon Mobil Corporation is
focusing on three aspects, which is premier, financial and ethical standard. For the premier
perspective, they are recruited the potential and retain the high quality people because they know
that the high quality of employees is the companys greatest strength and will make the
corporation well positioned for ongoing success in the long term. This investment is one of the
Exxon Mobil guiding principles: The exceptional quality of our workforce provides a valuable
competitive edge. To build on this advantage, we will strive to hire and retain the most qualified
people available and to maximize their opportunities for the success through training and
development. Moreover, by developing the quality employees, automatically, company will
provide the high quality product and achieve the customer satisfaction throughout the world.
Exxon Mobil has also given importance substantially to its main segments: Upstream,
Downstream and Chemical when the company built its strategy; furthermore, those segments
strategies should be taken into account.
According to data from annual report 2013 of the company,
Upstream segments strategies can be summarized into:
1. Apply effective risk management, safety, and operational excellence
2. Identify and selectively capture the highest-quality resources
3. Exercise a disciplined approach to investing and cost management
4. Develop and apply high-impact technologies
5 .Maximize profitability of existing oil and gas production
Downstream segments strategies are ordered as:
1. Maintain best-in-class operations
2. Provide quality, valued products and services to our customers
3. Lead industry in efficiency and effectiveness
4. Capitalize on integration across ExxonMobil businesses
5. Maintain capital discipline

STRATEGY OF EXXONMOBIL CORPORATION

6. Maximize value from leading-edge technologies


Chemical segments strategies can be highlighted:
1. Consistently deliver best-in-class operational performance
2. Focus on businesses that capitalize on core competencies
3. Build proprietary technology positions
4. Capture full benefits of integration across ExxonMobil operations
5. Selectively invest in advantaged projects
As we can clearly see from the strategies of company, Operational Excellence is underlined
multiple times. The point of Exxon Mobils view on this matter tells us Operational excellence
begins with exceptional employees. Backed by comprehensive management systems, the men and
women of ExxonMobil form the foundation for strong operational performance. We are proud of
the culture of excellence reflected in the daily accomplishments of our employees around the
world. It is a culture built by decades of past and current employees dedication to doing the
right things, the right way, and not accepting compromises to our values.
Apart from the point that has done above, it is also mentioned in the annual report 2013,
Operational excellence underpins everything we do at ExxonMobil and is critical to delivering
profitable growth. Driven by our talented and committed workforce, proven management
systems are rigorously employed at ExxonMobil facilities across the globe and are incorporated
into daily operations. These systems enable continuous improvement in safety performance,
increased reliability, and lower operating costs.
All in all, respecting the main and minor strategies of the company related to every
perspective, we came up with the following Balanced Scorecard. Furthermore, we found
distinctive indicators in order to assess the position of the company due to achieve its strategies
linked to fundamental aim.

METHODOLOGY

M ETHODOLOGY
This Balanced Scorecard we adopted follows the methodology proposed by Kaplan and
Norton. We started from the understanding of the Vision and main corporate Strategy of
ExxonMobil and subsequently moved toward the specific indicator. While respecting the Kaplan
and Norton division in 4 parts we were also focused on finding indicators that could, whenever
possible, give a valuable insight of the tre main sectors in which ExxonMobil operates, that can
be considerate like specific industries themselves: Upstream, Downstream, Chemicals. Moving
into each perspective the reader will find a brief description of each of the indicator provided
along with the explained formula used in the calculation, if needed. Together with the description
and the formula there will be a Methodology paragraph that explains why that indicator has
been chosen. In the final part of each indicators section are shown the calculations (when some
data has to be manipulated), results (which can appear both in tables or in graphs), and when
available the comparison with British Petroleum (BP), chosen as a peer competitor.
In order to make it easier to the reader to have a comprehensive view of the company and of
the scorecard we collected every critical thought made upon the indicators directly into the final
chapter, called Critical Analysis.

METHODOLOGY

Being the worlds premiere


petroleum
and petrochemical
company




LEARING &
GROWTH PER.

INTERNAL
PERSPECTIVE

CUSTOMER
PERSPECTIVE

FINANCIAL
PERSPECTIVE

Increasing long-
term value



Becoming leader in
each of its activity

EPS

FCFF

ROCE

CAPEX REVENUES

Raising
Shareholders
Value

Enhancing
Generation of Cash

Increasing
Operational
Profitability

Investing in High-
Value
Opportunities

Brand Equity
Value
Increasing
Worldwide
Visibility

Product
Portfolio

Adding New
Product
Groups

Sales Volume

Distance of
Delivery

Market
Share

Increasing
Sales

Reducing
Logistics
Cost

Stabilizing
Market
Share

GHG
Emissions

Chemicals
Production
Capacity

Production
Repl. Rate

Refining Cap.
& Utilization
Rate

Extraction
cost per
barrel

Providing
Better
Environ.

Increasing
Chemical
Production

Balancing
Extraction
Capacity

Improving
Downstream
Volume

Oper.
Excellence

Employment Rates
by region, gender,
minority

Spill Incidents

Process/Personnel
Safety Events

Employment o f
diverse workforce

Keeping up with
the Environmental
Balance

Increasing Safety in
Workplace

FINANCIAL PERSPECTIVE

F INANCIAL P ERSPECTIVE
I NCREASING G ENERATION

OF

C ASH FCFF

The Free Cash Flow to Firm is a measure of financial performance that expresses the net
amount of cash that is generated for the firm, allocated to all of its investors, and consists of
expenses, taxes and changes in net working capital and investments.
FCFF = EBIT 1 Tax Rate + D&A NWC CapEx
Where: Tax Rate is the average companys tax rate. D&A stands for depreciation and
amortization. is the change in Net Working Capital (payables, receivables, inventory).
is the capital expenditure in fixed assets (e.g. new plants, maintenance of existing ones).
Methodology
FCFF is one of the primary concepts in valuing a company, as it is a clear measure of the
ability of the company to generate more cash than it spends. This indicator fits very well the oil
and gas companies because it enables to compare companies by setting aside the very high level
of costs associated with non-cash items, such as depreciation, depletion, amortization.
Furthermore, commodity prices, which are related to supply, demand and political scenarios, can
move up or down significantly in the short-mid period; a risk that needs to be mitigated. To this
end, stable cash flows can prove a companys ability to hedge risks without impairing operations.
Calculations, Results & Comparison
ExxonMobil
Cash Flow from Operations (CFO)
Capital Expenditures (CapEx)
Interest Expense
Tax Rate
Free Cash Flow to Firm

2009
28.440
22.430
548
43%
6.248

2010
48.410
26.870
259
41%
21.645

2011
55.350
30.980
247
42%
24.475

2012
56.170
34.270
327
39%
22.029

2013
44.910
33.670
132
42%
11.295

British Petroleum
Cash Flow from Operations (CFO)
Capital Expenditures (CapEx)
Interest Expense
Tax Rate
Free Cash Flow to Firm

2009
17.760
13.230
460
39%
4.711

2010
8.820
11.930
454
N/A
N/A

2011
13.820
11.130
492
39%
2.882

2012
12.920
14.650
533
48%
-1.472

2013
13.500
15.690
540
24%
-2.061

All the data are in million of US$


Table 1

10

FINANCIAL PERSPECTIVE

I NCREASING O PERATIONAL P ROFITABILITY ROCE


Return on Capital Employed is a financial ratio that measures a companys profitability and
the efficiency at which its capital is employed. It is accrual based, as its numerator is EBIT.
ROCE =

EBIT
Capital Employed

The Capital Employed as shown in the denominator is the sum of shareholders equity and
debt liabilities, and can be calculated as: Total Assets Current Liabilities. Instead of using the
capital employed at an arbitrary point of time we prefer to use the Average Capital Employed,
taking the average of the opening and closing capital of the year.
Methodology
ROCE is a performance measure ratio used in capital-intensive and long-term oriented
industries, such as Oil and Gas, to show whether the capital has been used wisely or not. It is
used to compare the performance of two businesses and for assessing whether a business
generates enough returns to pay for its cost of its capital. Thus, ROCE should always be higher
than the rate at which the company is borrowing; otherwise any incremental borrowing will
reduce shareholders earnings.
The main drawback of ROCE is that it measures return against the book value of assets in the
business. As these are depreciated the ROCE will increase even though cash flow has remained
the same. Thus, older businesses with depreciated assets will tend to have higher ROCE than
newer, possibly better businesses. In addition, while cash flow is affected by inflation, the book
value of assets is not. Consequently revenues increase with inflation while capital employed
generally does not (as the book value of assets is not affected by inflation).
Calculations, Results & Comparison

ExxonMobil
Total Assets
Current Liabilities
= XOM Capital Employed
Average Capital Employed
EBIT
ROCE

2009
2010
2011
2012
2013
233.320 302.510 331.050 333.800 346.810
52.060 62.630 77.510 64.140 71.720
181.260 239.880 253.540 269.660 275.090
210.570 246.710 261.600 272.375
42.560 58.210 57.540 43.770
20%
24%
22%
16%

11

FINANCIAL PERSPECTIVE

British Petroleum
Total Assets
Current Liabilities
= Capital Employed
Average Capital Employed
EBIT
ROCE

2009
2010
2011
2012
2013
146.120 173.900 188.580 184.850 184.570
36.730 52.910 53.910 46.960 43.960
109.390 120.990 134.670 137.890 140.610
115.190 127.830 136.280 139.250
17.950 21.110 12.860 13.290
16%
17%
9%
10%
All the data are in million of US$
Table 2

I NCREASE

SHAREHOLDERS VALUE

EPS

It represents the portion of a companys profit allocated to each outstanding share of common
stock. It is calculated as follows:
EPS =

Net Income Dividends on Preferred Stock


Average Outstanding Shares

Preferred stock rights have precedence over common stock. Therefore, dividends declared on
preferred shares are subtracted before calculating the EPS.
Methodology
EPS is the key indicator when we focus on the shareholders value as this ratio is a main
driver of the stock price: even though cash flow and free cash flow are more instructive, the
market pays attention to and reacts to earnings.
Calculations, Results & Comparison
ExxonMobil
Net Income After Extraordinaries
Basic Shares Outstanding
EPS

2009
19.280
4.830
3,99

2010
30.460
4.890
6,23

2011
41.060
4.870
8,43

2012
44.880
4.630
9,69

2013
32.580
4.420
7,37

British Petroleum
Net Income After Extraordinaries
Preferred Dividends
Net Income Available to Common
Basic Shares Outstanding
EPS

2009
10.620
1,28
10.620
18.730
0,57

2010
-2.410
1,3
-2.410
18.790
-0,13

2011
16.030
1,25
16.030
18.900
0,85

2012
6.950
1,26
6.950
19.030
0,37

2013
15000
1,28
150
18.930
0,01

ExxonMobil does not allow preferred stock. Net Income are in million of US$.
Table 3

12

FINANCIAL PERSPECTIVE

I NVESTING

IN

H IGH -V ALUE O PPORTUNITIES C AP E X

AND

E ARNINGS

Capital Expenditure (CapEx) is a measure of the funds used by a company to acquire or


upgrade physical assets such as property, industrial buildings or equipment (fixed assets). CapEx
can be calculated as follows, but ExxonMobil already published the data in the Financial and
Operating Review.
New PPE = Old PPE + CapEx Depreciation.
(PPE = Investments in Plant, Property and Equipment).
Methodology
In order to understand the direction of the company, an important information is to see where
the company is spending money and how the earning are affected by the investments. Even
though the overall ROCE already provides a valuable measurement, the management of the
company also needs absolute data which is related to the specific division.
Calculations, Results & Comparison
ExxonMobil
Upstream
CapEx
Downstream
Chemicals
Upstream
Earnings Downstream
Chemicals

2009
20.704
3.196
3.148
17.107
1.781
2.309

2010
27.319
2.505
2.215
24.097
3.567
4.913

2011
33.091
2.120
1.450
34.439
4.459
4.383

2012
36.084
2.262
1.418
29.895
13.190
3.898

2013
38.231
2.413
1.832
26.841
3.449
3.828

All the data are in million of US$

45,000
40,000
35,000

40,000

Upstream
Downstream
Chemicals

35,000
30,000

30,000

25,000

25,000

20,000

20,000

15,000

15,000
10,000

10,000

5,000

5,000

0
2009

2010

2011

2012

2013

Bars represent CapEx and are quoted on the left axis, lines (Earnings) are quoted on the right one.
Figure 1

13

Earnings Million of US$

Capital Expenditures Million of


US$

Table 4

CUSTOMERS PERSPECTIVE

C USTOMERS P ERSPECTIVE
S TABILIZING M ARKET S HARE M ARKET S HARE P ERCENTAGE
Market share percentage describes the part of the market under control of the company in
comparison to the overall market.
MS (%) = 100 * (unit sales) / (total market unit sales)
Methodology
Market share is a key indicator for attractiveness of the company, because it well describe
trends in customers choices among company and competitors. It helps to evaluate primary and
selective demand in market. Being a relative indicator, it well fits its role, since it bypass
problems that can rise from the variance that characterizes oil market.
Standing to the available data, MS(%) has to be proxied with two different formulas for the
upstream and downstream sections.
MSup (%) = 100 * (average production per day) / (Global production per day)
MSdwn (%) = 100 * (throughput per day) / (Global consumption per day)

Calculations, Results & Comparison


ExxonMobil
Upstream Liquids production (net, thousands
of barrels per day)
Upstream Oil-equivalent production (natural
gas production) (net, thousands of barrels per
day)
Downstream Refinery throughput (, thousands
of barrels per day)
World Liquid Fuels Production (thousands
of barrels per day)
World Liquid Fuels Consumption
(thousands of barrels per day)
MSup(%)
MSdwn(%)

2009

2010

2011

2012

2013

2.387

2.422

2.312

2.185

2.202

3.932

4.447

4.506

4.239

4.175

5.350

5.253

5.214

5.014

4.585

84.493

87.375

87.920

89.765

90.153

84.688
7,48%
6,32%

87.335
7,86%
6,01%

88.483
7,75%
5,89%

89.135
7,16%
5,85%

90.475
7,07%
5,07%

14

CUSTOMERS PERSPECTIVE

British Petroleum
Upstream Total hydrocarbons (thousands of
barrels per day)
Downstream Refinery Throughput (thousands
of barrels per day)
MSup(%)
MSdwn(%)

2009

2010

2011

2012

2013

2.492

2.460

2.319

2.225

2.426

2.352

2.354

1.791

2,85%
2,78%

2,80%
2,66%

2,58%
2,98%

2,47%
1,98%

Table 5

I NCREASING S ALES S ALES V OLUMES


Sales volume are data collectible from public documents such as official annual reports. In the
case of petroleum products and chemicals they are presented in thousands of barrels per day or
thousands of tonnes.
Methodology
Sales volume is an absolute index that gives an idea on how much appealing are the
Companys products for the customers, and a growth in this parameter represent an effective
growth of the overall company name. The big drawback of such an index is that it becomes less
meaningful when huge fluctuations in relevant variables out of control of the company occur.
Calculations, Results & Comparison
While BP doesnt have a Chemicals division, a direct comparison cant be truly done, since
BP provides its sales volume in a global value of thousands of barrels per day, while XOM
propose the volume sales shifted between thousands of barrels per day of petroleum product
sales and thousands of tons of chemical prime product sales.
ExxonMobil
Petroleum product sales (thousands of barrels
per day)
Chemical prime product sales (thousands of
tons)

2009

British Petroleum
Total refined product and crude oil sales
(thousands of barrels per day)

2010

2011

2012

2013

6.428

6.414

6.413

6,174

5,887

24.825

25.891

25.006

24,157

24,063

2009

2010

2011

2012

2013

7.585
Table 6

15

7.308

7.175

7.711

CUSTOMERS PERSPECTIVE

R EDUCING L OGISTIC C OSTS D ISTANCE

OF

D ELIVERY

The average distance of delivery from production represents the interconnection between
different Companys departments. As it says its the average distance between the places where
the refinery physically takes place and the selling stores.
Methodology
It allows understanding how geographically interconnected production and delivery
departments are. A high value of the indicator presumes high costs of connection & stock,
suggesting a higher risk of stockout too.
Calculations, Results & Comparison
There are not available public data about the Companys network, and a quantitative value
could be computed only internally. Although a wider view can be analyzed, looking at the
divisions geography around the world. The two following maps well describe how the two
companies tend to serve with all the divisions the well-known and flourish markets, while they
prefer to consolidate only the upstream in weaker and developing markets.

16

CUSTOMERS PERSPECTIVE

A DD NG N EW P RODUCT G ROUPS P ORTFOLIO

OF

P RODUCTS

The size of the portfolio is the number of products the Company offers in a specific field.
Methodology
The Portfolio describes the differentiation of the products and the number of the potential
customers. From a customer point of view, it also tastes the quality itself, since a big range of
very technical products is directly related on the D&R invested in it and the results achievable.
Calculations, Results & Comparison
ExxonMobil Chemicals division has a portfolio that covers polyethylene products,
hydrocarbon fluid and oxygenated fluid, polypropylene, plasticizers, butyl rubber, synthetic
fluids & lubricant, polymer modifiers, chemical intermediates, specialty elastomers and
tackifying resins. Overall ExxonMobil Chemicals counts 30 different trademark polymers
products & 37 different trademark chemicals & fluids, for a total portfolio size of 67 different
products.
British Petroleum has not a Chemicals division and neither has products in all the markets
ExxonMobil compete. Indeed the only Chemicals market in which British Petroleum compete is
synthetic fluids & lubricant, with a smaller portfolio.
17

CUSTOMERS PERSPECTIVE

I NCREAS NG W ORLDW DE V S B L TY B RAND E QU TY V ALUE


Brands embody a core promise of values and benefits consistently delivered. Brands provide
clarity and guidance for choices made by companies, consumers, investors and others
stakeholders.
Methodology
At the heart of a brands value is its ability to appeal to relevant customers and potential
customers. Even if in the past this value was not relevant for an Oil&gas industry, nowadays it is
becoming more and more important to know what the customer think about the company and the
strength of the brand itself. In this aspect ExxonMobil continued to build its brand around
technical excellence, being the go-to company for the worlds most difficult and risky
exploration. But nowadays even ExxonMobil uses a less technical, more consumer friendly voice.
Calculations, Results & Comparison
Calculations are made by financial analysts as Forbes or Bloomberg or otherwise by
specialized Brand analyst such as Millward Brown.

18

INTERNAL PROCESS PERSPECTIVE

I NTERNAL P ROCESS P ERSPECTIVE


P ROVIDING

BETTER ENVIRONMENT

Greenhouse Gas emissions have a strong


warming effect on the climate but have a
relatively short lifetimes in the atmosphere.
Oil&Gas companies generate GHG gases in
almost every aspect of their work, from the
finding,

extracting

and

processing

of

hydrocarbon resources, to the transforming and


delivery of these resources to customers.
It is measured in metric tons of Greenhouse
gas emission/ 100 metric tons of throughput or
production
Methodology
Instead of using the Net equity CO2
equivalent emission we think this ratio is more
effective for a quick understanding of the
percentage of emission made by ExxonMobil
facilities, so to understand how much of the gas
they are producing are environmental effective or
not.
Calculations, Results & Comparison
ExxonMobil in figures: we can see that the 2013 results
are quite the same of the 2012, so to emphasize the
continuous but slowly process to reduce the GHG emission
through every process of the company.
As for the BP there isnt the normalized indicator but
only the Net Overall Indicator. As you can see in the next
pair of data images, the two data are very different, but this

19

- GHG

EMISSION

INTERNAL PROCESS PERSPECTIVE

has to be related to the quantity of oil processed by the two companies.

B ALANCING

EXTRACTION CAPACITY

- P RODUCTION

REPLACEMENT RATE

The reserve-replacement ratio measures the amount of proved reserves added to a company's
reserve base during the year relative to the amount of oil and gas produced.
It is calculated as extensions and discoveries, improved recovery, revisions, purchases and
sales of proved reserves, divided by production
Methodology
This is one of the primary metrics used to assess an oil and gas company because it measures
the amount of added proved reserves relative to the amount of hydrocarbon produced.
It is a very important ratio because if for instance it falls below 100%, then the company is
depleting its own reserves and will eventually run out of oil.
See how the definition of proved reserves is: Quantity of energy sources estimated with
reasonable certainty, from the analysis of geologic and engineering data, to be recoverable from
well established or known reservoirs with the existing equipment and under the existing
operating conditions
Calculations, Results & Comparison
ExxonMobil 2013 Replacement Rate: 103%

1,6 billion proven BOE (barrels oilequivalent) added

BP 2013 Replacement Rate: 129%

O PERATIONAL

EXCELLENCE

1,5 billion proven BOE added

- E XTRACTION

COST PER BARREL

Cost substained by the company, including the operating and capital costs, to extract one
single barrel of crude oil in the upstream segment. We calculated it backwards as follows:
Extraction cost per barrel = Revenues per barrel Earnings per barrel
Methodology
The cost of pumping a barrel of oil out of the ground depends on a variety of factors,
including the size and accessibility of the field, political factors (for example in the Iraq region),

20

INTERNAL PROCESS PERSPECTIVE

also the difference between onshore and offshore extraction is one of the major creator of the
difference in the cost.
In the following weve reported the worldwide average of costs, earnings and revenues,
calculated on the base of the data for every geographical division used by the companies.
This data is very important to see how a company is able to sustain the lower costs, so to
make the higher margin. It is also very important to a company to maintain the costs under the
BEP (Break even point) so to make no losses on the oil.
This indicator in conjunction with production figures is used to examine revenue and costs on
a per-unit-of-production basis. Revenue per barrel of oil equivalent (BOE) of production is tied
closely to the prevailing market price for oil and gas.

Calculations, Results & Comparison

(dollars per barrel of net oil-equivalent production)

ExxonMobil
Revenues
Earnings
Average Total Costs

2009
45,58
11,76
33,82

2010
53,04
14,71
38,33

2011
68,11
20,80
47,31




(dollars per barrel of net oil-equivalent production)

2012
68,68
19,12
49,56

2013
69,66
17,45
52,21

British Petroleum
Revenues
Earnings
Average Total Costs

2009
56,26
11,08
45,18

2010
73,41
15,33
58,08

2011
101,29
16,97
84,32

2012
102,10
15,70
86,40

2013
99,24
14,55
84,69

Profit Margin
ExxonMobil
British Petroleum

2009
26%
20%

2010
28%
21%

2011
31%
17%

2012
28%
15%

2013
25%
15%

(thousands of barrels per day)

Net Oil Production


US
Canada /South America
Outside America

2009
384
267
1671

2010
408
263
1693

21

2011
423
252
1586

2012
418
251
1466

2013
431
280
1964

INTERNAL PROCESS PERSPECTIVE

I MPROVING

DOWNSTREAM VOLUME R EFINING CAPACITY


U TILIZATION RATE

&

Refining capacity is the stream-day capability to process inputs to atmospheric distillation


units under normal operating conditions, less the impact of shutdowns for regular repair and
maintenance activities, averaged over an extended period of time.
The refinery utilization is calculated as the annual throughput (thousands of barrels per day)
divided by the average crude distillation capacity, expressed as a percentage.
Methodology
ExxonMobil hold an ownership interest in 31 refineries with distillation capacity of 5.3
million barrels per day and lubricant basestock capacity of 126 thousand barrels per day. They
are an industry leader in integration with more than 75 percent of the refining operations
integrated with chemical or lubricant production, which provides unique optimization capability
across the entire value chain.
These annual averages include partial-year impacts for capacity additions or deletions during
the year. Any idle capacity that cannot be made operable in a month or less has been excluded.
Capacity volumes include 100 percent of the capacity of refinery facilities managed by
ExxonMobil or majority-owned subsidiaries. At facilities of companies owned 50 percent or less,
the greater of either that portion of capacity normally available to ExxonMobil or ExxonMobil's
equity interest is included.
The throughput of all the refineries is not the maximum capacity, so it has to be calculated
how much a company uses its own refinery in comparison to the ideal capacity
Calculations, Results & Comparison
Data is showed in the following pages graph, called Figure 2.

I NCREASING

CHEMICAL PRODUCTION

C HEMICAL

PRODUCTION

CAPACITY

ExxonMobil Chemical is one of the largest chemical companies in the world, with a unique
portfolio of commodity and specialty businesses. The company has world-scale manufacturing
facilities in all major regions of the world, and their products serve as the building blocks for a
wide variety of everyday consumer and industrial products.

22

INTERNAL PROCESS PERSPECTIVE

Methodology
Worldwide chemical demand growth improved in 2013.Most chemical demand growth is in
Asia Pacific, driven by manufacturing of industrial and consumer products both for worldwide
export and to serve the growing Asian middle class. Asia Pacific has accounted for more than
two-thirds of global chemical demand growth since 2000, and we expect this trend to continue.
Over the next decade, ExxonMobil expects global chemical demand to grow by 50 percent,
driven by improving prosperity in developing countries
Growing chemical demand is spurring new capacity investments around the globe,
particularly in North America with its abundant supplies of natural gas liquids. This has greatly
improved the global competitiveness of existing assets, enabling North American producers to
export chemical products competitively to growth markets around the world.
So taking into account the demand, the total production of chemical in ExxonMobil facilities
has to be increased year by year and Exxon is going to do it increasing capacity of exhisting
facilities and also building new facilities in particular in North America and also in developing
countries where an expansion is being progressed that will increase the sites ethylene and
polymer

capacity,

and

add

ethylene

glycol

production.

Also

to

be

consi

7000.0

Thousands of Barrels per day

6000.0
North America

5000.0

Europe

4000.0

Asia Pacic
Middle East/Other

3000.0

Total worldwide

2000.0

BP

1000.0
-
2009

2010

2011

2012

Figure 2

23

2013

INTERNAL PROCESS PERSPECTIVE

dered that Singapore is now ExxonMobil largest integrated petrochemical complex and
accounts for about one-fourth of the companys global chemical capacity.
Calculations, Results & Comparison

Worldwide Produc@on Volumes (thousands of tonnes)


9,000
8,000
7,000
6,000

Ethylene

5,000

Polyethylene

4,000

Polypropylene

3,000

Paraxylene

2,000
1,000
0
2009

2010

2011

2012

24

2013

LEARNING & GROWTH PERSPECTIVE

L EARNING & G ROWTH P ERSPECTIVE


ExxonMobil builds relationships with a diverse group of stakeholders through timely and
transparent communication. Many people, organizations and communities are impacted directly
by and have a direct impact on ExxonMobils business. Energy issues are complicated,
and their stakeholders represent multiple viewpoints. The dialogue the company develop with
their stakeholders helps them understand all points of view and maintain a global perspective on
their most material issues. This, in turn, helps them continue to improve their company and
remain a responsible corporate citizen. Three significant strategies are explained below due to
clarify the position of the company for achieving these goals:

S AFETY I N W ORKPLACE S AFETY E VENTS


Personnel and process safety incidents are taken as an indicator for assessing the workplace
safety.
Personnel Safety: When compared with 2012, the companys workforce lost-time incident
rate decreased by nearly 9 percent. Since the inclusion of XTO Energy in 2011, they have
reduced their workforce lost-time incident rate by 45 percent. However, 6 workers were fatally
injured in 5 incidents related to Exxon Mobil operations in 2013.
Process Safety: Process safety refers to equipment, procedures and training that prevent the
uncontrolled release of hydrocarbons and hazardous substances. During 2013, Exxon Mobil had
61 Tier 1 -represents incidents resulting in a loss of primary containment- process safety events.
After careful analysis, the company determined human factors, procedures and preventive
maintenance were the primary contributing elements to the occurrence of these events, allowing
them to develop and enhance prevention strategies more effectively. As well as the safety events,
the graphs below demonstrate the figures for loss of primary containment:

25

LEARNING & GROWTH PERSPECTIVE

Methodology
It is clear that figures in incidents in workplace happened during 2013 allow us to assess the
position of the company through comparisons with its competitor, British Petroleum, in terms of
desired safety level in workplace. That is the reason why we have chosen a non-financial
indicator which basically gives us the figures and let us compare both figures.
Results

and

Comparisons:

In

2013,

British

Petroleum (BP) reported 6 fatalities. According Tier 1


process safety events, the graph collected from the
companys website shows us the BPs figures in safety
events happened over 4 years.

D VERS F CAT ON N E MPLOYMENT E MPLOYMENT R ATES


G ENDER AND M NOR TY

BY

R EG ON ,

ExxonMobil has operations around the world, and


they foster the ideas, perspectives, skills, knowledge
and cultures of the companys diverse employees.
Currently, about 75 thousand people are employed by
the company and as every international company,
Exxon Mobil also encourages diversification in their
workforce palate. We are easily able to see abundance
of data from their annual report which supports this
strategy the company pursue enthusiastically. We,
therefore, chose employment ratios by geographic
region and by women and minorities as an indicator.
The regional allocation of employments is shown in the pie graph and the employees in US
are made up the biggest piece of the pie which constitutes 30.6 thousand people, almost half of

26

LEARNING & GROWTH PERSPECTIVE

the cumulative employee number. The smallest number is allocated to Latin America, as 3.9
thousand workers.
ExxonMobil promotes leadership opportunities
for women and works to improve the gender
balance within the company through all aspects of
the

employment

relationship,

including

recruitment, hiring, training, promotions, transfers,


and wage and salary administration. Furthermore,
to increase the representation of minorities in
companys U.S. operations and our hiring
programs include outreach to identify diverse
candidates.
Methodology
Figures in employment by region as well as women and minority numbers are the significant
elements in terms of defining diversity. In that sense, we have chosen this non-financial indicator
to assess Exxon Mobil in order to position among its competitors.
Results and Comparisons: According to
annual report of BP, A total of 22% of group
leaders came from countries other than the UK and
the US in 2013. This was 14% in 2000. Moreover,
we can see from the annual report of BP that
management was made up about 27 percent of
women in 2013. When it comes to minorities in
group leadership, 28 percent of the leaders
belonged to this category in 2013.

27

LEARNING & GROWTH PERSPECTIVE

K EEP NG U P

W TH THE

E NV RONMENTAL B ALANCE S P LL I NC DENTS


Exxon Mobil is focused on implementing
preventive measures to avoid spill incidents and
ensuring a rapid response if spills do occur. Spill
performance, thus, should be taken as an
indicator.
Exxon Mobil transport approximately 2.7
million barrels of petroleum and chemical
products through approximately 8,000 miles of

pipelines throughout the world every day.


According to annual reports, the total volume of hydrocarbons spilled to soil and water was
11,000 barrels in 2013; more than 60 percent was recovered at the spill sites. The number of
hydrocarbon spills greater than 1 barrel in 2013 was 7 percent lower than in 2012.
Methodology
One of the key factors of operating without harming the environment is to avoid spill
incidents so that we have taken spill performance as an indicator.
Results and Comparisons: The resources
of BP shows that the number of oil spills over
one barrel (159 litres, 42 US gallons) that
reached land and water, decreased to 74 spills.
Plus, the graph below demonstrates the figures
in spilled oil to land and water.

28

CRITICAL ANALYSIS

C RITICAL A NALYSIS
As it can be read over the report, ExxonMobil achieved strong financial and operating results
in 2013 and continued to advance a unique and balanced set of profitable growth opportunities
across its businesses.
The company achieved strong operating and financial performance this year despite global
economic challenges and uncertainty. Earnings were lower in 2013, in line with industry
conditions, while its leadership position within the industry continues in many key areas. In
particular, a sustained focus on safety and the collective commitment of company employees and
contractors around the world resulted in improved overall safety performance versus 2012.
ExxonMobil also has maintained its relentless focus on operational excellence and risk
management.
The company delivered earnings of $32.6 billion and a return on capital employed of 17
percent. Robust operating cash flow enabled ExxonMobil to fund $42.5 billion in capital and
exploration expenditures to advance large, new projects and bring energy to world markets,
while distributing $25.9 billion to shareholders in the form of dividends and share purchases to
reduce shares outstanding. Over the last five years, ExxonMobil distributed $131 billion to its
shareholders, while dividends per share have increased by 59 percent, including an 11 percent
increase in the second quarter of 2013.
By looking into details, we established a few critical highlights with respect to financial
perspective. First of all, comparing the free cash flow of Exxon and BP, we can notice that
Exxon has been healthier during the last years, providing shareholders' with always increasing
dividends and probably building a solid financial base. However a decreasing Free cash flow is a
negative sign as it's symptom of margin (as you can see from table1 costs remain quite stable). In
most companies this can be caused by a loss in a competitive advantage, but given the nature of
the commodity industry, that is also due to the decrease in the price per barrel. Moreover, in
terms of increasing operational profitability, we believe that ExxonMobil continues to provide
high return on capital employed ratios, (60% higher than BP). Even if this ratio has slightly
decreased in the last two years, it still remains an evidence of the strong commitment that
ExxonMobil makes high value investments.
To this end, those sub strategies of Exxon should be highlighted:

29

CRITICAL ANALYSIS

1. Selectivity not velocity in their approach to capital investment it is not about how much
you spend but also what you spend on that counts.
2. Commitment to driving capital productivity
3. A strong focus on operating excellence
Moreover, Exxons EPS has been increasing continuously from 2009 except for 2013. As a
result, this allowed its price per share to rise higher that it was before the 2009 financial crisis.
The same criticism cannot be done for BP which has not recovered yet; it has lost market
capacity.
Finally, Exxon has adopted different strategies for the investments in the three main divisions.
For what concerns the Upstream, they have increased the Capital Expenditure steadily from 2009
to 2013. This increase does not have a clear effect on the immediate earnings, as they went down
from the $34 billion in 2011 to almost $27 billion in 2013. An explanation for this could be the
price of barrel, that affects for sure the earnings; moreover Exxon's strong long-term focus may
cause short-term profit to decrease, in fact Exxon went into high-value projects (e.g. the jointventure with Rosneft about technologically advanced drills in Antarctica) that will not bring
earnings or competitive advantages as long as the price of oil stays low, but they will surely do
afterwards. Downstream and Chemicals on the opposite side show a negative trend (2009-2013)
in CapEx which has no clear effect of the earnings. That may be the sign that energy efficiency
and the proprietary technologies developed and owned by Exxon in these two work-intensive
areas has brought a competitive advantage in these industries.
Considering the customer perspective, we made following statements to clarify the companys
position. First, both XOM and BP global market shares of upstream and downstream are slowly
decreasing with the rise of the world demand and consumption. This trend suggests that other
competitors are emerging or have increased their production, but overall the results can confirm
a stable market share detained by ExxonMobil. Next, the XOM goal of increasing sales have not
been reached, since sales have been diminishing since 2010, with a warning loss between 2012
and 2013. On the other hand BP experienced differently: managing a smaller amount of products,
it has been able to increase the size of sales of a relevant value between 2012 and 2013,
achieving better results than 2010. In addition, while the index cannot be computed,
considerations on the geography of divisions could be interesting. In fact, what emerges from the
maps is that both BP and XOM have very solid networks in developed markets of North America,

30

CRITICAL ANALYSIS

Europe, Arabia, China and Australia. It aligns perfectly with the try to reduce logistic costs
where the markets are well known. For less profitable or emerging markets both the companies
are trying to consolidate the upstream presence, but they do not seem to agree on the location of
the best investments: if both are in south America, XOM is also investing in south-central Africa,
while BP is more orientated to Mediterranean Africa. As well, ExxonMobil portfolio is a heavy
one, full of technical products, with a huge range of choices also when customers are dealing
with single particular fields. Overall an index that suggests very positive conclusions in terms of
customers perspective.
We can make following comments with respect to internal perspective. The results of Exxon
shows how upstream and downstream produce the overall major quantity of CO2 gasses, but it is
the chemical industry that has the higher normalized emission. Moreover, the Production Cost
per barrel is very important figure because the Earnings for an Oil and Gas producer, such as
ExxonMobil, are directly correlated to it: Earnings = (Extraction Volume) x (Price per Barrel Production Cost per Barrel). It is clear that as long that price of a barrel stays higher than its cost
at a certain oil well, that well remains profitable and operations continue. On the other hand, if
international supply and demand cause the price to fall, it may happen that extracting oil at
certain wells is more expensive than the possible revenue, hence production at those wells will
be stopped. Exxons average comprehensive cost is $52,21 per barrel, which is significantly
lower than British Petroleum, $84,69 per barrel, but is still an high production cost with respect
to the current oil price. In US its production costs are quite low, at $34 per barrel, while outside
US, where most of the extraction is located, they almost reach $60 per barrel. This means that
two thirds of Exxons production are now harmed by the falling oil prices, and if they dont
recover the oversupply will be an issue that may have a serious impact on the financial statistics
for the next few months/years. Brand value is a typical indicator given to the companies by
external surveys, as for the one that we at the end take as a reliable source, it is the second Oil &
Gas company by brand value but its also one of the only two public company listed on the top
100 Forbes Brand Value, so it is a great achievement for the reach of new stakeholders for the
company.
Finally, further comments could be made about learning and growth perspective. According
to observations we made, ExxonMobil and BP both experienced 6 fatalities in 2013; moreover,
BP had experienced merely 20 safety events whereas 61 safety events were occurred during
ExxonMobil operations in 2013. Additionally, ExxonMobil had caused 330 spills while 74 spills
31

CRITICAL ANALYSIS

were experienced by British Petroleum. However, the drilling capacities should be considered to
make a fair comparison.

32

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