STEVEN HARLOW

Tucson, AZ 85747
5520-609-4215 sgharlow@gmail.com

Information Technology & Software Development Executive

Highly motivated, self-directed professional with 20+ years in information technology and software engineering leadership
roles. Expertise in leading large-scale, global implementations through cost analysis, vendor selection, requirements analysis,
system architecture, application design, implementation, and production readiness within ISO9001 and AS9100 certified
organizations. Proven ability to identify areas of improvement and implement more efficient and effective processes.

KEY STRENGTHS
Software Development System Architecture & Design Database Design Global Implementations
Engineering Leadership Process Improvements Strategic Analysis & Planning Project Management

PROFESSIONAL EXPERIENCE
UNIVERSAL AVIONICS SYSTEMS CORP., Tucson, AZ
2005 - Present
Corporate Director of Program Management
Collaborated with the senior executives to ensure effective processes and best practices were applied to the execution of
engineering programs.
Launched a company-wide leadership development program and assisted senior leadership team with developing
company goals and business strategies for evolving markets.
Led the implementation of a corporate-level PMO to standardize and implement best practices of project and program
management within the engineering (hardware/software) organization.
Drove a new program management approach that partnered with the engineering team to determine needed areas of
improvement and implemented process changes to meet current best practices within the industry.
Corporate Director of Information Technology
Managed the infrastructure and application development staff for a $50M electronics manufacturing company. Led projects to
upgrade corporate infrastructure to Active Directory, Exchange, and corporate WAN.
Published the first application architecture for the company and set direction for future technology needs.
Realized savings of $250k+ during the first two years through infrastructure improvements.
Implemented disaster recovery processes and capabilities for the first time within the organization.
Introduced the practice of using business systems analysts to lead small, Agile teams in the identification and
implementation of new systems and processes by working closely with business stakeholders.
DESERT APPS (Mobile Application Development), Tucson, AZ
2010 - Present
Lead Software Architect
Led the design, development, and implementation of more than a dozen iOS apps and provided technical direction for mobile
application portfolio (Android and iOS).
Provided freelance experience to create numerous iPad travel guides and a top photography app on the iTunes store.
Created and maintained over a dozen childrens apps, including coloring books and interactive eBooks.
Led technical approach for moving a line of childrens books to an improved mobile platform.
Designed and developed numerous childrens games for iOS devices (iPhone and iPad). Collaborated with remote
Agile team members on the daily prioritization of features and changes needed to support weekly releases.
MISYS HEALTHCARE SYSTEMS, Tucson, AZ
2001 - 2005
Director of Operational Preparedness
Directed a team in managing the release cycle for key software products, leading to improved processes. Managed client
interaction and project implementation for key strategic partners, requiring high-level coordination across product lines and
geographies.
Implemented operational standards to track and report on team readiness to install, maintain, and support new
product releases.
Coordinated with the Product Management organization to create a Strategic Program Office for managing the
portfolio of products across the enterprise and to ensure proper staffing, prioritization, and resourcing.

STEVEN HARLOW
Tucson, AZ 85747
520-609-4215 sgharlow@gmail.com
MISYS HEALTHCARE SYSTEMS, Tucson, AZ
2001 - 2005
Director of Technical Services
Led a team of 35 technical analysts in providing support for operating systems, applications, and peripherals in enterprise
healthcare environments.
Led cross-departmental efforts to implement new operational preparedness standards that ensured department
readiness for new product implementations and customer launches.
Implemented a support model that grew the support coverage for Windows applications by 40% and the throughput
by 60%+. Worked with remote offshore and onshore employees in the development and support of these systems.
2003 Presidents Award for providing outstanding contributions to the organization. This was achieved by solving a
critical system limitation that was resolved by pulling together a team and using iterative Scrum techniques to
identify and solve the technical limitations with a cross functional Agile team.
Manager of Software Engineering Services
Assisted the Vice President of Software Services with driving several major customer escalations to resolution by driving the
efforts within the development, QA, and support teams responsible for Windows Server products.
Delivered a 90% increase in system stability for a product line of server-based laboratory applications.
Implemented a new process, successfully realized a 400% increase in client installations.
Led operational preparedness efforts to launch a new laboratory system on schedule and within budget.
Super Achiever award for performance at the top 5% within the organization.
NOVELL INC / WORDPERFECT, Provo, UT
1994 2001
Director of Consulting Information Systems
Led a team of 50+ technical team members in the support of all applications used by the consulting organization.
Implemented and supported enterprise systems to support over 400 users and supporting revenue of more than $50
million across multiple geographies. Supported both corporate and field based consultants across the world.
Advanced from a hands-on technical role to leading a team of 50+ technical team members with development, QA,
business analysis, and project management functions.
Led trouble-free system implementations by ensuring that proper quality assurance procedure were followed in the
migration of software from development, to staging, and then to production via controlled processes.
Analyzed and maintained department finances ($10 million+) to within 1% of budget

EDUCATION
Technology Management (Master of Science curriculum), Regis University, Denver, CO
Computer Science/Honors Liberal Education (Bachelor of Science degree), Westminster College, Salt Lake City, UT
Executive Business Certification, Babson College, Wellesley, MA
United States Naval Academy, Annapolis, MD
PMI Certified Project Management Professional (PMP)
Advanced Project Management with Integrated Projects
Novell Certified Netware Engineer 3.x and 4.x (CNE)
Novell Java Developer Certification

TECHNICAL SKILLS
Languages: Objective C/C++, Cocos2D, Java, Visual Basic, VBA, HTML, C/C++, Clarion
Databases: Oracle, MS SQL, Sybase, Btrieve, Parse, MySQL, JSON
Operating Systems: Windows Server NT through 2012, Novell NetWare, Windows 95 through Windows 8, Mac OSX, iOS
PC Tools: MS Office (Word, Excel, PowerPoint, Project, Visio, Access, Outlook), Photoshop, Flash
Technologies: Virtualization (VMWare, Citrix), Disaster Recovery, Business Continuity, Security Analysis/Auditing